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Quality Festival 2014
Sławomir Wawak
The Concept of the
Quality of Management Evaluation
© Sławomir Wawak, 2014
Quality of Management (QofM)
How important „of” is?
• Commonly used, rarely defined
• Way of differentiation from
the competitors
• Learnt management
methods and passion
for continuous improvement
• Managing company
as a service
© Sławomir Wawak, 2014 2
Quality in company
Quality of
management
Quality of
performance
65 - 90%
Results oriented approach
• High quality of management will improve key
performance results
therefore:
• Company has high quality
of management , if it
shows good key
performance results
WRONG!
© Sławomir Wawak, 2014 3
Performance
results
Failure of
competitors
Quality of
management
Changing
fashion
Financial
markets
Others
Deterministic approach
(static)
• QofM - the degree to which a set of inherent
characteristics of the coordinated action concerning
company management and supervision, meets the
needs and expectations of stakeholders
• Requires catalogue of characteristics
• Formalized, bureaucratic
• Easier to audit and study
© Sławomir Wawak, 2014 4
Continuous improvement approach
(dynamic)
• QofM - decision-making process to improve the
functioning of all dimensions of the company, taking
into account the needs and expectations of
stakeholders
• Oriented on organizational culture change
• Empowering, decentralised
• Evolutionary, long-term process
© Sławomir Wawak, 2014 5
What determines QofM?
• Current and applied strategy, personal commitment,
encouraging enterprising attitudes, active
communication, stimulation of continuous
improvement… (more in paper)
• Determinants and relations between them
• Synergistic effect
• Systems approach required
© Sławomir Wawak, 2014 6
Framework model for assessing QofM
© Sławomir Wawak, 2014 7
Questions to be answered
• What is the most efficient model of QofM
improvement?
• How ISO standards facilitate QofM improvement?
• How QofM impacts quality of life?
• What is optimal economically viable QofM level?
• How should we teach future managers?
© Sławomir Wawak, 2014 8
Thank you!
• Sławomir Wawak, Ph.D.
Cracow University of Economics, Poland
wawaks@uek.krakow.pl
http://wawak.pl/en
© Sławomir Wawak, 2014 9

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The concept of quality of management evaluation

  • 1. Quality Festival 2014 Sławomir Wawak The Concept of the Quality of Management Evaluation © Sławomir Wawak, 2014
  • 2. Quality of Management (QofM) How important „of” is? • Commonly used, rarely defined • Way of differentiation from the competitors • Learnt management methods and passion for continuous improvement • Managing company as a service © Sławomir Wawak, 2014 2 Quality in company Quality of management Quality of performance 65 - 90%
  • 3. Results oriented approach • High quality of management will improve key performance results therefore: • Company has high quality of management , if it shows good key performance results WRONG! © Sławomir Wawak, 2014 3 Performance results Failure of competitors Quality of management Changing fashion Financial markets Others
  • 4. Deterministic approach (static) • QofM - the degree to which a set of inherent characteristics of the coordinated action concerning company management and supervision, meets the needs and expectations of stakeholders • Requires catalogue of characteristics • Formalized, bureaucratic • Easier to audit and study © Sławomir Wawak, 2014 4
  • 5. Continuous improvement approach (dynamic) • QofM - decision-making process to improve the functioning of all dimensions of the company, taking into account the needs and expectations of stakeholders • Oriented on organizational culture change • Empowering, decentralised • Evolutionary, long-term process © Sławomir Wawak, 2014 5
  • 6. What determines QofM? • Current and applied strategy, personal commitment, encouraging enterprising attitudes, active communication, stimulation of continuous improvement… (more in paper) • Determinants and relations between them • Synergistic effect • Systems approach required © Sławomir Wawak, 2014 6
  • 7. Framework model for assessing QofM © Sławomir Wawak, 2014 7
  • 8. Questions to be answered • What is the most efficient model of QofM improvement? • How ISO standards facilitate QofM improvement? • How QofM impacts quality of life? • What is optimal economically viable QofM level? • How should we teach future managers? © Sławomir Wawak, 2014 8
  • 9. Thank you! • Sławomir Wawak, Ph.D. Cracow University of Economics, Poland wawaks@uek.krakow.pl http://wawak.pl/en © Sławomir Wawak, 2014 9