ISO 9001 Surveillance Visit April 2016 focusing on audit trail and record of observations including a summary of Pathway accreditation for ISO

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ISO 9001
Surveillance Visit
DATE OF AUDIT:
18/04/2016

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AUDIT TRAIL AND RECORD
OF OBSERVATIONS
• Overall, quality management progress has been good
over the last 12 months
• There have been positive developments, including the
deployment of a new MIS, and migration over to a better
assessment management software tool
• Regular reviews of KPIs (QIT Meetings) show that KPIs are
being met or exceeded
• There are additional Management Performance Meetings
which contain a good summary of KPIs.
• These demonstrate that timely success rates are
being positively addressed, and Pathway are
achieving their target.

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LEARNER SATISFACTION
“Learner satisfaction is high”
(ISO 9001 Report)
• The Learner Satisfaction Survey shows
that satisfaction levels are at or above
9.1, with 96% of learners likely to
recommend Pathway First

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COMPETENCY & TRAINING
• No negative issues were identified at
the audit, and any internal or second
party audits had not identified any
issues in this area
• An Investors in People assessment
(25/26th January 2016) found full
compliance with IIP silver level

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AUDIT CONCLUSIONS
• The management system documentation demonstrated conformity with
the requirements of the audit standard and provided sufficient structure to
support implementation and maintenance of the management system.
Pathway has
• demonstrated effective implementation and
maintenance/improvement of its management system.
• demonstrated the establishment and tracking of appropriate key
performance objectives and targets and monitored progress towards
their achievement.
• Its internal audit program has been fully implemented and
demonstrates effectiveness as a tool for maintaining and improving
the management system.
• Its management review process demonstrated capability to ensure
the continuing suitability, adequacy, effectiveness of the management
system.
• Certification claims are accurate and in accordance with guidance.

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AUDIT CONCLUSIONS
Throughout the audit process, the
management system demonstrated
overall conformance with the
requirements of the standard.