To lead change in your organization you must focus on improving your critical business processes. Becoming a process-focused organization requires a sustained effort, and for most industrial and service organizations that is a difficult task. Failure to improve the performance of your processes leads to a failure to improve the organization and results in improperly managing the business. All major business initiatives, quality, lean, six sigma, innovation, etc., must be targeted at improving those processes that have the greatest impact on the critical success factors of the organization. These critical success factors are the essentials, and the key processes that impact them should be the primary focus of management.
Focused process improvement is a fundamental requirement to sustain initiatives like quality or lean and to generate positive results. Organizations succeed or fail based on what happens within specific key business processes. Many organizations don’t sustain their quality or lean efforts because they are not focused on improving critical business processes. Instead employee improvement teams are left adrift and end up working on trivial, inconsequential projects that matters least to improving the business.
This presentation provides an introduction on how to implement focused process improvement. Start managing for results today by improving your processes.
Extending business performance within the organisation - The role of FinanceMehdi J. Alaoui
Finance dpt and particularly the CFO has a key role to play in the business performance implementation:
- Performance Management needs a frame: Process Management
- Momentum must be led by top management: Lead by example
- All the company need to be aligned: Integrated performance management systems rely on a comprehensive,
- Involvement and commitment of People is a key success factor
- Integrated set of Key Performance Indicators (KPIs) that manage performance throughout and across all levels of an organization
- Continuous improvement by increasing understanding of the core issues driving the performance
- Company must be leaner to be stronger and faster
Capital Investment Case Waterways Corporation is a private.docxhacksoni
Capital Investment Case
Waterways Corporation is a private company providing irrigation and drainage products
and services for residential, commercial, and public sector projects, including farms,
parks, and sports fields. It has a plant located in a small city north of Toronto that
manufactures the products it markets to retail outlets across Canada. It also maintains a
division that provides installation and warranty servicing in the Greater Toronto Area.
The mission of Waterways is to manufacture quality parts that can be used for effective
water management, be it drainage or irrigation. The company hopes to satisfy its
customers with its products, provide rapid and responsible service, and serve the
community and the employees who represent it in each community.
Waterways puts much emphasis on cash flow when it plans for capital investments. The
company chose its discount rate of 8% based on the rate of return it must pay its
owners and creditors. Using that rate, Waterways then uses different methods to
determine the best decisions for making capital outlays.
In 2020 Waterways is considering buying five new backhoes to replace the backhoes it
now has at its installation and training division. The new backhoes are faster, cost less
to run, provide for more accurate trench digging, have comfort features for the
operators, and have associated one-year maintenance agreements. The old backhoes
are working well, but they do require considerable maintenance. The operators are very
familiar with the old backhoes and would need to learn some new skills to use the new
equipment.
The following information is available to use in deciding whether to purchase the new
backhoes.
Old Backhoes New Backhoes
Purchase cost when new $90,000 $200,000
Salvage value now $42,000 None
Investment in major overhaul needed in next year $55,000 None
Salvage value in 8 years None $ 50,000
Remaining life 8 years 8 years
Net cash flow generated each year $25,250 $ 41,000
Instructions
a. Using the following methods, evaluate whether to purchase the new equipment or
overhaul the old equipment. (Hint: For the old machine, the initial investment is the cost
of the overhaul. For the new machine, subtract the salvage value of the old machine to
determine the initial cost of the investment.) Ignore income taxes in your analysis.
1. Use the net present value method for buying new or keeping the old.
2. Use the payback method for each choice. (Hint: For the old machine, evaluate the
payback of an overhaul.)
3. Compare the profitability index for each choice.
4. Compare the internal rate of return for each choice to the required 8% discount rate.
b. Are there any intangible benefits or negatives that would influence this decision?
c. What decision would you make and why?
Capital Investment CaseInstructions
quality
Quality management
principles
http://www.iso.org
This document introduces seven quality .
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/total-quality-process-tqp-349
Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together.
Based on Philip Crosby's methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts.
NO. OF SLIDES = 83
LEARNING OBJECTIVES
1. Explain the Principles of Quality
2. Describe the TQP framework ("House of Quality")
3. Define the Four Key Activities for managing quality
4. Explain the need for a culture change, starting at the top
5. Demonstrate a personal commitment to total quality
6. Explain the TQP implementation infrastructure
7. Describe how to put the systems for TQP into motion
8. Identify ways to sustain TQP activities
9. Understand a manager's role in quality improvement
Extending business performance within the organisation - The role of FinanceMehdi J. Alaoui
Finance dpt and particularly the CFO has a key role to play in the business performance implementation:
- Performance Management needs a frame: Process Management
- Momentum must be led by top management: Lead by example
- All the company need to be aligned: Integrated performance management systems rely on a comprehensive,
- Involvement and commitment of People is a key success factor
- Integrated set of Key Performance Indicators (KPIs) that manage performance throughout and across all levels of an organization
- Continuous improvement by increasing understanding of the core issues driving the performance
- Company must be leaner to be stronger and faster
Capital Investment Case Waterways Corporation is a private.docxhacksoni
Capital Investment Case
Waterways Corporation is a private company providing irrigation and drainage products
and services for residential, commercial, and public sector projects, including farms,
parks, and sports fields. It has a plant located in a small city north of Toronto that
manufactures the products it markets to retail outlets across Canada. It also maintains a
division that provides installation and warranty servicing in the Greater Toronto Area.
The mission of Waterways is to manufacture quality parts that can be used for effective
water management, be it drainage or irrigation. The company hopes to satisfy its
customers with its products, provide rapid and responsible service, and serve the
community and the employees who represent it in each community.
Waterways puts much emphasis on cash flow when it plans for capital investments. The
company chose its discount rate of 8% based on the rate of return it must pay its
owners and creditors. Using that rate, Waterways then uses different methods to
determine the best decisions for making capital outlays.
In 2020 Waterways is considering buying five new backhoes to replace the backhoes it
now has at its installation and training division. The new backhoes are faster, cost less
to run, provide for more accurate trench digging, have comfort features for the
operators, and have associated one-year maintenance agreements. The old backhoes
are working well, but they do require considerable maintenance. The operators are very
familiar with the old backhoes and would need to learn some new skills to use the new
equipment.
The following information is available to use in deciding whether to purchase the new
backhoes.
Old Backhoes New Backhoes
Purchase cost when new $90,000 $200,000
Salvage value now $42,000 None
Investment in major overhaul needed in next year $55,000 None
Salvage value in 8 years None $ 50,000
Remaining life 8 years 8 years
Net cash flow generated each year $25,250 $ 41,000
Instructions
a. Using the following methods, evaluate whether to purchase the new equipment or
overhaul the old equipment. (Hint: For the old machine, the initial investment is the cost
of the overhaul. For the new machine, subtract the salvage value of the old machine to
determine the initial cost of the investment.) Ignore income taxes in your analysis.
1. Use the net present value method for buying new or keeping the old.
2. Use the payback method for each choice. (Hint: For the old machine, evaluate the
payback of an overhaul.)
3. Compare the profitability index for each choice.
4. Compare the internal rate of return for each choice to the required 8% discount rate.
b. Are there any intangible benefits or negatives that would influence this decision?
c. What decision would you make and why?
Capital Investment CaseInstructions
quality
Quality management
principles
http://www.iso.org
This document introduces seven quality .
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/total-quality-process-tqp-349
Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together.
Based on Philip Crosby's methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts.
NO. OF SLIDES = 83
LEARNING OBJECTIVES
1. Explain the Principles of Quality
2. Describe the TQP framework ("House of Quality")
3. Define the Four Key Activities for managing quality
4. Explain the need for a culture change, starting at the top
5. Demonstrate a personal commitment to total quality
6. Explain the TQP implementation infrastructure
7. Describe how to put the systems for TQP into motion
8. Identify ways to sustain TQP activities
9. Understand a manager's role in quality improvement
Understanding the importance of an organization’s vision, mission and strategic objectives are vital, contributing factors to the success of a project.
Project strategic alignment is a method which links an organization's vision, mission, strategic goals and objectives with those of project and program management. Projects are the means by which strategies are executed and enable higher performance.
Learn more about:
» Project Management Institute (PMI)® Talent Triangle
» Business Strategy
» Strategic Planning
» Portfolio Management
» Project Strategic Alignment
» Project Strategic Communication
Balanced Scorecard, A Comprehensive Guide Upendra K
The Balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action.
Provides an organization with feedback of both the internal business processes and external outcomes, which allows for continuous improvement of strategic performance and results.
Nerve center of an enterprise
The term “scorecard” signifies quantified performance measures and “balanced” signifies the system is balanced between:
Short-term and long term objectives
Financial and non-financial measures
Lagging and leading indicators
Internal and external performance perspectives
The concept of the balanced scorecard was first touted in the Harvard Business Review in 1992 in a paper written by Robert S Kaplan and David P Norton.
The paper introduced the idea of focusing on human issues as well as financial ones, and measuring performance across a much wider spectrum than businesses had done before.
Kaplan and Norton published their ideas in full in The Balanced Scorecard: Translating Strategy into Action in 1996 and it became a business bestseller.
The balanced scorecard is centered on four performance metrics or perspectives:
Customers
Internal processes
Financial
Learning and growth
When implemented properly, each one of these perspectives contains four subparts consisting of
Objectives
Measures
Targets
Initiatives
Describe the structure of the 15 weeks mission to initiate the Culture Change. Based on Lean & Agile priciples, framework & toolkit. Result from 5 years experience
Best practice principles and guidelines for the adoption and implementation of Transformational Leadership, Balanced Scorecard and Performance Management framework
Enhancing Service Quality: Implementing Lean SigmaWillie Carter
Lean Sigma combines Lean and Six Sigma methodologies, benefiting service businesses in several ways (1) Streamlines processes, reducing waste and lead times, (2) improves service quality, response times, and consistency, (3) identifies and eliminates unnecessary costs, improving profitability, (4) uses data and analysis to inform decisions and improve performance, (5) involves employees in problem-solving, boosting morale and productivity, (6) involves employees in problem-solving, boosting morale and productivity, and (7) delivers higher-quality services more efficiently, gaining market share and loyalty.
Overall, Lean Sigma offers service businesses a systematic approach to improving efficiency, quality, and customer satisfaction, ultimately driving profitability and competitiveness in the marketplace.
Embracing Excellence with Emotion: The Life-Changing Power of Poka-YokeWillie Carter
Implementing Poka-Yoke, or error-proofing techniques, in an organization can bring about a profound and emotionally uplifting transformation. Let us dive into how this approach can create a positive and empowering atmosphere.
There is the incredible sense of reliability and quality assurance. When you utilize Poka-Yoke methods, you are essentially putting in place a system that catches errors before they become major issues. This leads to products and services that are consistently of high quality, which in turn builds a great deal of trust among your customers. They feel cared for and valued because they see that your business is committed to delivering excellence.
In summary, Poka-Yoke is much more than a set of techniques to reduce errors; it is a pathway to creating an emotionally fulfilling, trust-rich, and quality-focused business environment. It is about building an organization that not only thrives in its operations but also creates a resonant emotional connection with its employees and customers.
Understanding the importance of an organization’s vision, mission and strategic objectives are vital, contributing factors to the success of a project.
Project strategic alignment is a method which links an organization's vision, mission, strategic goals and objectives with those of project and program management. Projects are the means by which strategies are executed and enable higher performance.
Learn more about:
» Project Management Institute (PMI)® Talent Triangle
» Business Strategy
» Strategic Planning
» Portfolio Management
» Project Strategic Alignment
» Project Strategic Communication
Balanced Scorecard, A Comprehensive Guide Upendra K
The Balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action.
Provides an organization with feedback of both the internal business processes and external outcomes, which allows for continuous improvement of strategic performance and results.
Nerve center of an enterprise
The term “scorecard” signifies quantified performance measures and “balanced” signifies the system is balanced between:
Short-term and long term objectives
Financial and non-financial measures
Lagging and leading indicators
Internal and external performance perspectives
The concept of the balanced scorecard was first touted in the Harvard Business Review in 1992 in a paper written by Robert S Kaplan and David P Norton.
The paper introduced the idea of focusing on human issues as well as financial ones, and measuring performance across a much wider spectrum than businesses had done before.
Kaplan and Norton published their ideas in full in The Balanced Scorecard: Translating Strategy into Action in 1996 and it became a business bestseller.
The balanced scorecard is centered on four performance metrics or perspectives:
Customers
Internal processes
Financial
Learning and growth
When implemented properly, each one of these perspectives contains four subparts consisting of
Objectives
Measures
Targets
Initiatives
Describe the structure of the 15 weeks mission to initiate the Culture Change. Based on Lean & Agile priciples, framework & toolkit. Result from 5 years experience
Best practice principles and guidelines for the adoption and implementation of Transformational Leadership, Balanced Scorecard and Performance Management framework
Enhancing Service Quality: Implementing Lean SigmaWillie Carter
Lean Sigma combines Lean and Six Sigma methodologies, benefiting service businesses in several ways (1) Streamlines processes, reducing waste and lead times, (2) improves service quality, response times, and consistency, (3) identifies and eliminates unnecessary costs, improving profitability, (4) uses data and analysis to inform decisions and improve performance, (5) involves employees in problem-solving, boosting morale and productivity, (6) involves employees in problem-solving, boosting morale and productivity, and (7) delivers higher-quality services more efficiently, gaining market share and loyalty.
Overall, Lean Sigma offers service businesses a systematic approach to improving efficiency, quality, and customer satisfaction, ultimately driving profitability and competitiveness in the marketplace.
Embracing Excellence with Emotion: The Life-Changing Power of Poka-YokeWillie Carter
Implementing Poka-Yoke, or error-proofing techniques, in an organization can bring about a profound and emotionally uplifting transformation. Let us dive into how this approach can create a positive and empowering atmosphere.
There is the incredible sense of reliability and quality assurance. When you utilize Poka-Yoke methods, you are essentially putting in place a system that catches errors before they become major issues. This leads to products and services that are consistently of high quality, which in turn builds a great deal of trust among your customers. They feel cared for and valued because they see that your business is committed to delivering excellence.
In summary, Poka-Yoke is much more than a set of techniques to reduce errors; it is a pathway to creating an emotionally fulfilling, trust-rich, and quality-focused business environment. It is about building an organization that not only thrives in its operations but also creates a resonant emotional connection with its employees and customers.
Measuring Business Success: Lean MetricsWillie Carter
Measuring success in a business is crucial for identifying areas of improvement and making informed decisions. Lean metrics are particularly useful in this regard because they focus on efficiency, waste reduction, and continuous improvement. Lean metrics enable you to measure, evaluate, and respond to your organization’s current performance in a balanced approach – without sacrificing the quality of your products or services to meet quantity objectives. Properly designed lean metrics also enable you to consider the important “respect for people” factors necessary for your organization’s success.
The choice of Lean metrics should align with your business goals and accurately portray your organization’s performance and processes. You should also consider the total number of metrics to use. Using too many metrics can confuse your employees and slow your performance/process improvement initiative. On the other hand, using too few might not provide you with enough detail to properly focus your process improvement efforts. Once you decide on which metrics to use, regularly tracking and analyzing these metrics will help you identify areas for improvement and make data-driven decisions to optimize your business operations.
The A3 -Tool for Continuous ImprovementWillie Carter
The A3 management process is a problem-solving and continuous improvement methodology that originated from the Toyota Production System (TPS) and is commonly used in Lean management and Six Sigma approaches. It gets its name from the paper size typically used for the A3 report, which is a concise and visual one-page document used to present information and guide problem-solving efforts.
The A3 management process encourages a structured and visual approach to problem-solving, making it easier for teams to collaborate, communicate, and drive improvements. It emphasizes data-driven decision-making and encourages a culture of continuous improvement within organizations.
Lean leadership is a management and leadership approach that is closely aligned with the principles and practices of lean manufacturing and lean thinking. It is often associated with the Toyota Production System (TPS) and has been widely adopted in various industries beyond manufacturing, including healthcare, software development, and service organizations. The primary goal of lean leadership is to create a culture of continuous improvement, efficiency, and waste reduction within an organization.
Lean leadership is a holistic approach to leadership that emphasizes creating a culture of continuous improvement, waste reduction, and employee empowerment. It is not limited to manufacturing but can be applied to various industries and sectors to drive efficiency, quality, and customer satisfaction.
The Benefits of Applying Lean Sigma for ServiceWillie Carter
Lean Six Sigma is a methodology that combines the principles of Lean manufacturing and Six Sigma quality management to improve efficiency, reduce waste, and enhance customer satisfaction in various organizations, including service organizations. While originally developed for manufacturing industries, Lean Six Sigma has been adapted and successfully applied in service sectors such as healthcare, finance, hospitality, and logistics.
The primary goal of Lean Sigma in service organizations is to identify and eliminate non-value-added activities, streamline processes, and enhance overall service delivery. It aims to create a customer-centric approach by focusing on customer requirements and continuously improving the quality and efficiency of services.
Lean Sigma utilizes a data-driven and systematic approach, incorporating various tools and techniques for problem-solving and process improvement.
By applying Lean Sigma principles in service organizations, companies can achieve benefits such as improved customer satisfaction, reduced lead times, increased productivity, enhanced quality, and cost savings. The methodology provides a structured framework to identify and eliminate waste, optimize processes, and deliver exceptional service to customers.
Quantum Associates, Inc has combined some of the principles of Agile and Lean to help deliver business process improvements quickly. Our approach uses teamwork and some of the lean tools to identify and eliminate non-value-added process steps within the agile framework of chunking the prioritized improvements in short time periods (2 to 4 weeks). Your team's focus is on developing solutions to process problems and deploying them quickly. Team collaboration, the focus on removing non-value-added steps/ quick deployment and the agile framework leads to a big impact in your organization, and therefore to increased organizational performance and business results.
Learn how two powerful concepts, Lean and Agile, can improve your company's performance and business results.
The big takeaway is improving processes using lean principles in an agile framework to reap the benefits of eliminating waste and quickly executing the improvements.
Corrective and Preventive Action (CAPA) is necessary for manufacturing and service business alike to ferret out root causes of problems to not only fix them, but to prevent them from recurring in the future.
This presentation provides a seven-step process for conducting the CAPA analysis. If you follow these seven steps you will always meet your corrective and preventive action objectives.
The CAPA process is essential for meeting FDA and ISO 9001 regulatory requirements. The ability to correct existing problems is absolutely necessary for continued customer satisfaction. Finally, quality issues continue unabated they can have a disastrous impact on the financial health of your business.
Internal Customer Satisfaction the Key to Process ImprovementWillie Carter
Introduce a proven method for managing and improving quality among departments
Increase collaboration and communication between internal customer and suppliers
Provide some tools to help the participants improve process quality. The concept of customer and suppliers is easily grasped once you understand the idea of process: the people or department who precede the series of tasks you identify as a process are suppliers, and those who follow, users of the product or service, are customers.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.