A meetup hosted by "The Future of AI in IT" about how and why AI are used in IT.

1. THE CIO SURVIVAL GUIDE
HOW AND WHY AI IS USED IN IT
WWW.NEVA.AI | @NEVA_AI | INFO@NEVA.AI

2. KEY QUESTIONS
1. WHY ARE WE HERE?
2. NO, REALLY. WHY ARE WE HERE?
3. WHERE HAVE WE BEEN?
4. WHERE ARE WE HEADED?
5. HOW WILL WE KNOW WHEN WE
GET THERE?
2

3. 3

4. THE RISE OF AI
BY THE NUMBERS
4
“Bots are the new apps.”
“AI is the new UI.”
“Conversation is the new UX.”
19561
6B2
62%3
20%4
75%5

5. T H E E N D O F T H E W O R L D A S W E K N O W I T ?

6. … O R T H E D AW N O F A N E W R E L AT I O N S H I P
W I T H M A C H I N E S ?

7. WORK.
NOUN /WƏRK/
“ACTIVITY INVOLVING MENTAL OR PHYSICAL EFFORT DONE IN ORDER TO
ACHIEVE A PURPOSE OR RESULT.”
7
REDEFINED.
THE FUNDAMENTAL NATURE OF WORK WILL CHANGE MORE IN THE
NEXT TWO YEARS THAN IT HAS IN THE PAST 200.

8. – A N D R E W N G
“Worrying about the AI apocalypse is like worrying
about over-population on Mars.”

9. H O W I S A I A P P L I E D I N I T T O D AY ?
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• A S K Q U E S T I O N S
• S U B M I T I N C I D E N T S
• R E Q U E S T G O O D S A N D S E R V I C E S
• R E L AT E D I T E M S
• R E C O M M E N D E D E X P E RT S
• A U T O - A S S I G N M E N T
• R E D U C E M T T R
• I M P R O V E S E R V I C E Q U A L I T Y
• E L I M I N AT E E X P E N S E L E A K S
Requester
Fulfiller
Manager

10. THE BOTS ARE COMING…
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…TO SAVE YOUR JOB.

11. … H E L P F I N D W H AT Y O U N E E D
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“Show me all my
open tickets.”

12. … I M P R O V E D E C I S I O N - M A K I N G
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(3)
97% | INC0012885 | Robin Grotz | Can’t add a node to the storage cluster | Medium
89% | INC0012972 | Tyler Osterby | Storage cluster failing to restart after upgrade | High
77% | INC0012723 | Robin Grotz | Web UI slow when adding a node to SAN 001 | Low

13. … P R E D I C T W H AT ’ S A B O U T T O FA I L
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Neva
Neva
Neva dashboard
Fulfiller assistance
Neva dashboard
RCT pro tips
7% 3%
Entity bubble chart Top categories past 7 days
Virtual agent sessions
ACCURACY FREQUENCY

14. AI IN THE SERVICE HEALTH LIFECYCLE
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Monitoring
Provisioning
Capacity planning
Incident Mgmt.
Problem Mgmt.
Change Mgmt.
Orchestration
Remediation
Root cause analysis
Knowledge Mgmt.

15. WHY IS AI APPLIED TODAY IN IT?
• REDUCE DOWNTIME
• REDUCE MTTR
• IMPROVE CUSTOMER
SATISFACTION
• REDUCE COST PER TICKET
• MAKE IT MORE STRATEGIC
• IMPROVE BUSINESS
OUTCOMES
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16. F U R T H E R R E A D I N G

17. H O W A N D W H Y A I I S U S E D I N I T
H T T P : / / N E VA . A I | I N F O @ N E VA . A I | @ N E VA _ A I
6 5 0 . 5 3 3 . 0 9 1 8 | D A N @ N E VA . A I | @ D T U R C H I N