ServiceNow
mobile roadmap
December 2013
Dan Turchin | ServiceNow | Sr. Director
Product Strategy
Objectives

1.
2.
3.
4.

Understand our mobile roadmap
Consider how mobile can help your organization
Plan your mobile str...
Our mobile philosophy

Mobile first
Design for mobile use cases. Reduce clicks, eliminate
unnecessary typing, and personal...
Mobile in Berlin, Calgary, and Dublin
Release

Smartphone

Tablet

Berlin

Mobile views

Web interface

Calgary

Mobile vi...
Mobile in Berlin

•
•
•
•

Key features
Platform integration
Device detection
Unified architecture
Social integration
Mobile in Calgary

•
•
•
•
•

Key features
iPad HTML5 app
Card view
Favorites
Preview pane
Multi-column filter in lookup l...
Mobile in Dublin

•
•
•
•

Key features
iOS and Android HTML5 app
End-user self-service
Personal Tasks app
Stream view of ...
Why your mobile initiative
will succeed
Where’s the business value?
Business projects succeed. Technology projects fail.

What are our
business
objectives?

What ...
Mobile strategies that work
...answer these questions

Who will benefit most
from mobile and why?

Are we ready for it
cul...
Mobile readiness top ten
Successful mobile initiatives answer these questions...
What is our BYOD policy?
What is our MDM ...
Why you’ll succeed

Reward good behavior
Cultivate power users

Have a plan
Have a strategy
Learn from the best

IT Users

Business
Users

Managers
Download the whitepaper

Lessons from Successful Mobile Initiatives

servicenow.com/white-papers.do
Our whole crew’s here to help

Dan Turchin
Sr. Director Product Strategy
e: dan.turchin@servicenow.com
p: (408)899-3954

m...
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ServiceNow mobile roadmap December 2013

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ServiceNow mobile roadmap December 2013

  1. 1. ServiceNow mobile roadmap December 2013 Dan Turchin | ServiceNow | Sr. Director Product Strategy
  2. 2. Objectives 1. 2. 3. 4. Understand our mobile roadmap Consider how mobile can help your organization Plan your mobile strategy Q&A
  3. 3. Our mobile philosophy Mobile first Design for mobile use cases. Reduce clicks, eliminate unnecessary typing, and personalize the interface. Presence-aware Make the mobile user experience better than the web by incorporating status, presence, social cues, and location. Embrace consumerization Make accessing, managing, and using ServiceNow when mobile intuitive, familiar, and secure.
  4. 4. Mobile in Berlin, Calgary, and Dublin Release Smartphone Tablet Berlin Mobile views Web interface Calgary Mobile views iPad HTML5 app Dublin iOS and Android HTML5 app iOS and Android HTML5 app iPhone in Berlin iPad in Calgary iPhone in Dublin
  5. 5. Mobile in Berlin • • • • Key features Platform integration Device detection Unified architecture Social integration
  6. 6. Mobile in Calgary • • • • • Key features iPad HTML5 app Card view Favorites Preview pane Multi-column filter in lookup lists
  7. 7. Mobile in Dublin • • • • Key features iOS and Android HTML5 app End-user self-service Personal Tasks app Stream view of lists and forms
  8. 8. Why your mobile initiative will succeed
  9. 9. Where’s the business value? Business projects succeed. Technology projects fail. What are our business objectives? What gives us a competitive advantage? How will improved responsiveness impact the business?
  10. 10. Mobile strategies that work ...answer these questions Who will benefit most from mobile and why? Are we ready for it culturally and technologically? Where will adoption be quickest?
  11. 11. Mobile readiness top ten Successful mobile initiatives answer these questions... What is our BYOD policy? What is our MDM (Mobile Device Management) policy? Are Android and iOS devices secured using a third-party agent? Are BlackBerry users assigned to a BES (BlackBerry Enterprise Server)? Is our device support policy different for smartphones and tablets? What is our data storage policy for mobile devices? Does our privacy policy allow the sharing of location-based information? What is our default data plan per supported carrier? How is excess usage handled? How do we authenticate to internal applications from mobile devices? Who owns mobile security? Support? Provisioning? Billing? © 2013 ServiceNow All Rights Reserved 11
  12. 12. Why you’ll succeed Reward good behavior Cultivate power users Have a plan Have a strategy
  13. 13. Learn from the best IT Users Business Users Managers
  14. 14. Download the whitepaper Lessons from Successful Mobile Initiatives servicenow.com/white-papers.do
  15. 15. Our whole crew’s here to help Dan Turchin Sr. Director Product Strategy e: dan.turchin@servicenow.com p: (408)899-3954 m: (650)533-0918

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