ServiceNow Town Hall deck from the Central Ohio SNUG in Columbus

1. ServiceNow
Town Hall
Prepared for the Central Ohio SNUG
July 2013

2. Objectives
1. You’ve heard from us...now we need to hear from you!
2. Learn about each other’s ServiceNow priorities,
challenges, and maturity levels.
3. Engage your peers. Make a least one connection you’ll
maintain offline.

3. How it works...
Meet. Discuss. Share.

4. How mature are you?
0 <1 >1

5. How mature are you?
When do you go live?
With how many
process users?
When did you go live?
With how many
process users?
What will you deploy in
phase one?
What did you deploy in
phase one?
What’s one thing you’d
like to learn from a
vet?
What’s one thing you’d
do differently in
hindsight?

6. What does automation mean to you?
Using
Orchestration
Deploying
Orchestration
within 12
months
Not
deploying
Orchestration
within 12
months

7. What does automation mean to you?
Identity and access
management?
What’s manual
today?
IT operations?
What’s repetitive
today?
Something else?
What’s error-prone
today?

8. What can you build with a hammer?
0 custom
apps
outside IT
1 custom
app
outside IT
>1 custom
app
outside IT

9. What can you build with a hammer?
How are custom apps
delivered?
Describe the app.
What’s required for
ServiceNow to be used
beyond IT?
Why was it built in
ServiceNow?
What’s an app you
might build in the
future?
What’s next?

10. Wave that magic wand...
<100
process
users
101-500
process
users
>500
process
users

11. Wave that magic wand...
What’s your top
ServiceNow priority?
What’s your number
one challenge?
What’s your number
one feature request?

12. How can we make your life better?
Dan Turchin
Sr. Director Product Management
e: dan.turchin@servicenow.com
p: (408)899-3954
m: (650)533-0918