3. Stefan Ivanov
• Senior UX Architect
o User Research
o Concept Design
o Prototyping
o User Testing
• Educator
o Human-Computer Interaction
o UX processes
o Design thinking
20. The business case
$3.5
Trillion
15% 50% 50%
spent on
IT per year
project
abandonment
of the
code is UI
development
time is for UI
https://www.usability.gov/what-and-why/benefits-of-ucd.html http://www.gartner.com/technology/screencasts/2q16-it-spending-forecast.jsp
24. Bank of America
Bank of America redesigned
their online banking
enrollment process to exceed
their desired ROI benchmark
and increase enrollment by
45%.
http://adaptivepath.org/uploads/documents/apr-005_businessvalue.pdf
25. Expedia
The travel company managed
to earn an additional $12m in
profit thanks to removing an
optional field from their
payment form.
http://www.conversionvoodoo.com/blog/2011/11/expedia-deletes-one-field-from-their-registration-process-increases-profit-12m/
26. Bing
Based on user research the
shade of blue in the hyperlinks
of the search results was
changed to generate more
than $80M in additional
revenue from clicks.
http://www.businessinsider.com/the-80-million-difference-between-shades-of-blue-2010-3
27. AVON
AVON halted a $125m order
management system project
after it caused their sales reps
to quit terms with the
company in frustration.
http://www.informationweek.com/software/enterprise-applications/avon-pulls-plug-on-$125-million-sap-project/d/d-id/1113061
28. Slot Machines
Redesign of the interface for
setting up, configuring and
trouble shooting the slot
machine resulted in reduced
training times from 80 hrs to
30 mins per employee.
http://d3.infragistics.com/wp-content/uploads/2015/07/The_Business_Value_of_User_Experience1.pdf
29. Ford
The complexity and poor
usability of MyFord Touch
infotainment system dropped
Ford from 5th to 23rd place
in the automotive quality
survey in 2011.
http://wheels.blogs.nytimes.com/2011/06/23/aggravating-myford-touch-sends-ford-plummeting-in-j-d-power-quality-survey/?hpw&_r=0
30. Israel Aircraft Industries
Estimated that the application
of user centered design
practices and processes to
their new mission planning
center project would decrease
cost by $380 000 and open
additional sales opportunity of
$400 000.
link
31. Staples
The website was redesigned
based on user research.
• 80% traffic increase
• 67% returning customers
increase
• 45% drop-off rate reduction
• 10% better shopping
experience
link
32. McAfee
By focusing on the UX of
ProtectionPilot software from
the very beginning of the
product lifecycle, they
managed to decrease the
support calls by 90%,
compared to their estimated
expectation.
http://pragmaticmarketing.com/resources/clean-cutting-edge-ui-design-cuts-mcafees-support-calls-by-90