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Izac Ross

Izac Ross

317 Followers
7 SlideShares 0 Clipboards 317 Followers 91 Followings
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Personal Information
Organization / Workplace
San Francisco Bay Area, CA United States
Occupation
Design lead, Service and Interaction at Collective Health
Industry
Design
Website
www.izacross.com
About
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses. My Specialties include: >> Service Design >> Design & Business Strategy >> Interaction Design >> Design Research Regularly speak and teach about: >> Service Research >> Experience Prototyping >> Service Design Connecting >> Service Blueprinting and Customer Journey Development >> Narrative as a design tool
Contact Details
Tags
service design customer experience user experience experience prototyping narrative interaction design scenarios service management ixda body-storming lean ux services workshop sdn
See more
Presentations (7)
See all
Workshop: Using Service Blueprinting to Evolve Services
9 years ago • 24343 Views
Neck Down Designing: using service design & bodystorming to move from EH to AHA! experiences
9 years ago • 4399 Views
Using Service Blueprints to Create Holistic Multi-Channel Experience
9 years ago • 49140 Views
SF Service Jam Day 1 Deck
8 years ago • 1688 Views
SF Service Jam Day 2
8 years ago • 1441 Views
Cooper Parlor: Service Blueprinting
8 years ago • 17233 Views
Narrative as Prototype
8 years ago • 26675 Views
Likes (7)
See all
Buying into service design
Erik Roscam Abbing • 10 years ago
Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men
John Payne • 9 years ago
Future Proof Design and the Platform Design Canvas
Simone Cicero • 9 years ago
UX in 4D
Elliot Felix • 9 years ago
Beyond the touch points
UXconference • 13 years ago
Theatrical Politics of Service Design
cameron tonkinwise • 13 years ago
PSFK presents Future Of Health
PSFK • 12 years ago
  • Activity
  • About

Presentations (7)
See all
Workshop: Using Service Blueprinting to Evolve Services
9 years ago • 24343 Views
Neck Down Designing: using service design & bodystorming to move from EH to AHA! experiences
9 years ago • 4399 Views
Using Service Blueprints to Create Holistic Multi-Channel Experience
9 years ago • 49140 Views
SF Service Jam Day 1 Deck
8 years ago • 1688 Views
SF Service Jam Day 2
8 years ago • 1441 Views
Cooper Parlor: Service Blueprinting
8 years ago • 17233 Views
Narrative as Prototype
8 years ago • 26675 Views
Likes (7)
See all
Buying into service design
Erik Roscam Abbing • 10 years ago
Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men
John Payne • 9 years ago
Future Proof Design and the Platform Design Canvas
Simone Cicero • 9 years ago
UX in 4D
Elliot Felix • 9 years ago
Beyond the touch points
UXconference • 13 years ago
Theatrical Politics of Service Design
cameron tonkinwise • 13 years ago
PSFK presents Future Of Health
PSFK • 12 years ago
Personal Information
Organization / Workplace
San Francisco Bay Area, CA United States
Occupation
Design lead, Service and Interaction at Collective Health
Industry
Design
Website
www.izacross.com
About
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses. My Specialties include: >> Service Design >> Design & Business Strategy >> Interaction Design >> Design Research Regularly speak and teach about: >> Service Research >> Experience Prototyping >> Service Design Connecting >> Service Blueprinting and Customer Journey Development >> Narrative as a design tool
Contact Details
Tags
service design customer experience user experience experience prototyping narrative interaction design scenarios service management ixda body-storming lean ux services workshop sdn
See more

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