Mike Biggs gave a presentation on user experience (UX) design. He began by introducing himself and his background. He then discussed the history and definition of UX, explaining that UX considers a person's perceptions and responses resulting from using a product. Biggs described where UX lives in an organization and provided examples of good and bad UX. He outlined the typical UX design process, including discovery, definition, design, development, and delivery stages. Biggs concluded by discussing different UX environments and tools that can be used.
Design Thinking Bootcamp - General Assembly - Mike BiggsMike Biggs GAICD
In increasingly complex times, innovation and collaboration skills are becoming vital to businesses, and both principles are essential in Design Thinking. This hands-on workshop will lead you through the design thinking process, taught by a design thinking professional that lives and breathes in this space.
This two-part workshop series will introduce the fundamentals of human-centered design and how this approach can help develop innovative solutions for the complex challenges we face as businesspeople, creatives and entrepreneurs.
During the fast paced sessions, you will be introduced to user centred design principles at the research, ideation and idea synthesis stage of the the design thinking process.
We'll cover the theory then workshop through the practical aspects of each of the stages the the core Design Thinking process. Learn how to conduct simple user research studies and how to implement research-driven insights to help make better decisions and product improvements. Also covering the concept of convergent/divergent thinking, rapid problem solving and prototyping, and collaborative design. Students will also be introduced to key practical tools which are integral in the process such as research collection tools, distributed design collaboration, web based prototyping, and testing/measuring.
Outcomes
- Understand how to apply human-centered design principles to tackle complex challenges.
- Identify new ways to serve and support people by uncovering latent needs, behaviours, and desires.
- Learn specific techniques and tools to improve research, ideation, and prototyping.
How we could use Email as a simple but effective tool to both validate problems and potential solutions AND to understand the users we are designing for a little better in a practical sense.
Like Mobile-First, only a bit different...
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney MeetupMike Biggs GAICD
Using paper, pen, and a wall to manage our work has become a practice that is moving well beyond its roots in Agile software delivery.
The concept works particularly well for two main reasons:
• Visual systems are open for all to see and collaborate with, using a medium that is cheap and requires little overhead to understand, and to use.
• Visual systems give everyone a true sense of the work. It is easy at a glance to see how much work there is, and exactly where that work is. This has a striking, almost physical affect on users of the system that is not present when using digital systems which largely hide the work.
What exactly is a Visual System?
Specifically, we are referring to a Kanban style project or programme workflow, which is articulated on a highly visible wall in your workspace. The work you do, is articulated as a process, and items of work move across the wall as they are completed. Really this is just the beginning and we will take this much further...
Adam Hope and Mike Biggs will share their knowledge, philosophies, and real stories from the coalface of visual systems in both software delivery, and non- software situations.
The presentation unveil the concept of Design Thinking, its various stages, different tools and the scope of applying the concept of design thinking in tourism management
Practical Product Innovation - Sydney CTO SummitMike Biggs GAICD
Today, constant innovation defines our marketplace. Businesses must respond to customer expectations for better digital experiences. How do leading organisations launch successful new products and respond rapidly to external change? How do they move beyond the simple need to innovate to actively practicing innovation every day?
We will share proven techniques and approaches to product innovation, from co-creation with customers, to workplace 'hack days'. We will show how collaborative design can speed your product to market using stories from the trenches of product delivery.
Presented By Mike Biggs and Ian Kelsall
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...Mike Biggs GAICD
#futureofdigital
Key themes:
#1 We must kill digital strategy, in fact kill digital all together, and eat the organisation.
#2 We're all running I.T. businesses now, so how do we make sense of the infinite possibilities?
#3 Design Thinking is one approach to designing at the level of abstraction required to manage the I.T. business.
Watch the video here: https://www.youtube.com/watch?v=Zl4QTr8YkhE
This talk takes you on a journey to understand what a 'discovery' period in your design and tech project currently looks like, through to what it could be.
Spoiler: It can be so much more, but you need to be prescriptive in the way you put together your team, and let go when you're going through the process. Oh and make specific time for non-specific things to happen.
Design Thinking Bootcamp - General Assembly - Mike BiggsMike Biggs GAICD
In increasingly complex times, innovation and collaboration skills are becoming vital to businesses, and both principles are essential in Design Thinking. This hands-on workshop will lead you through the design thinking process, taught by a design thinking professional that lives and breathes in this space.
This two-part workshop series will introduce the fundamentals of human-centered design and how this approach can help develop innovative solutions for the complex challenges we face as businesspeople, creatives and entrepreneurs.
During the fast paced sessions, you will be introduced to user centred design principles at the research, ideation and idea synthesis stage of the the design thinking process.
We'll cover the theory then workshop through the practical aspects of each of the stages the the core Design Thinking process. Learn how to conduct simple user research studies and how to implement research-driven insights to help make better decisions and product improvements. Also covering the concept of convergent/divergent thinking, rapid problem solving and prototyping, and collaborative design. Students will also be introduced to key practical tools which are integral in the process such as research collection tools, distributed design collaboration, web based prototyping, and testing/measuring.
Outcomes
- Understand how to apply human-centered design principles to tackle complex challenges.
- Identify new ways to serve and support people by uncovering latent needs, behaviours, and desires.
- Learn specific techniques and tools to improve research, ideation, and prototyping.
How we could use Email as a simple but effective tool to both validate problems and potential solutions AND to understand the users we are designing for a little better in a practical sense.
Like Mobile-First, only a bit different...
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney MeetupMike Biggs GAICD
Using paper, pen, and a wall to manage our work has become a practice that is moving well beyond its roots in Agile software delivery.
The concept works particularly well for two main reasons:
• Visual systems are open for all to see and collaborate with, using a medium that is cheap and requires little overhead to understand, and to use.
• Visual systems give everyone a true sense of the work. It is easy at a glance to see how much work there is, and exactly where that work is. This has a striking, almost physical affect on users of the system that is not present when using digital systems which largely hide the work.
What exactly is a Visual System?
Specifically, we are referring to a Kanban style project or programme workflow, which is articulated on a highly visible wall in your workspace. The work you do, is articulated as a process, and items of work move across the wall as they are completed. Really this is just the beginning and we will take this much further...
Adam Hope and Mike Biggs will share their knowledge, philosophies, and real stories from the coalface of visual systems in both software delivery, and non- software situations.
The presentation unveil the concept of Design Thinking, its various stages, different tools and the scope of applying the concept of design thinking in tourism management
Practical Product Innovation - Sydney CTO SummitMike Biggs GAICD
Today, constant innovation defines our marketplace. Businesses must respond to customer expectations for better digital experiences. How do leading organisations launch successful new products and respond rapidly to external change? How do they move beyond the simple need to innovate to actively practicing innovation every day?
We will share proven techniques and approaches to product innovation, from co-creation with customers, to workplace 'hack days'. We will show how collaborative design can speed your product to market using stories from the trenches of product delivery.
Presented By Mike Biggs and Ian Kelsall
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...Mike Biggs GAICD
#futureofdigital
Key themes:
#1 We must kill digital strategy, in fact kill digital all together, and eat the organisation.
#2 We're all running I.T. businesses now, so how do we make sense of the infinite possibilities?
#3 Design Thinking is one approach to designing at the level of abstraction required to manage the I.T. business.
Watch the video here: https://www.youtube.com/watch?v=Zl4QTr8YkhE
This talk takes you on a journey to understand what a 'discovery' period in your design and tech project currently looks like, through to what it could be.
Spoiler: It can be so much more, but you need to be prescriptive in the way you put together your team, and let go when you're going through the process. Oh and make specific time for non-specific things to happen.
Come flying on Divergence Airways with Mike Biggs -"We always land"Mike Biggs GAICD
This talk takes you on a journey to understand what a 'discovery' period in your design and tech project currently looks like, through to what it could be.
Spoiler: It can be so much more, but you need to be prescriptive in the way you put together your team, and let go when you're going through the process. Oh and make specific time for non-specific things to happen.
Design Thinking Case Studies | In Their Own Words | IdeafarmsIdeafarms
Examples of how companies like Intuit, Citrix and others have used the human-centric approach of #DesignThinking for
- Testing and validating Business Models
- Employee Engagement
- Product Innovation and Development
- Internal Efficiencies
- Boosting Revenues
More Examples -
1. How Kaiser Solved the Problem of Hospital “Ghost Towns”
https://www.fastcodesign.com/90150616/how-kaiser-solved-the-problem-of-hospital-ghost-towns
2. How Pepsico, Godrej and Marico are 'designed to succeed
https://brandequity.economictimes.indiatimes.com/news/business-of-brands/how-pepsico-godrej-and-marico-are-designed-to-succeed/48719157
3. How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business
http://firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/
4. Starbucks, “The Third Place”, and Creating the Ultimate Customer Experience
https://www.fastcompany.com/887990/starbucks-third-place-and-creating-ultimate-customer-experience
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This comprehensive presentation with over 320+ slides covers 36 commonly used Design Thinking frameworks, mindsets and methods for Customer Experience innovation and redesign.
A detailed summary is provided for each design framework. The frameworks in this deck span across the inspiration, ideation and implementation phases of Design Thinking.
INCLUDED FRAMEWORKS & METHODOLOGIES:
1. Design Thinking
2. Assume a Beginner's Mindset
3. Persona
4. Empathy Map
5. Interviews
6. Extreme Users
7. Point Of View
8. "How Might We" Questions
9. Design Brief
10. Stakeholder Map
11. Customer Journey Map
12. Context Map
13. Opportunity Map
14. Brainstorming
15. SCAMPER
16. Affinity Diagram
17. Ideas Evaluation Matrix
18. Prioritization Map
19. Prototypes
20. Rapid Prototyping
21. Storyboard
22. Storytelling
23. Role Play
24. 2x2 Matrix
25. Ways to Grow Framework
26. Feedback Capture Grid
27. 70-20-10 Rule
28. Kano Model
29. Customer Profile
30. Value Proposition Map
31. Value Proposition Canvas
32. Business Model Canvas
33. The Golden Circle
34. Five Whys Analysis
35. ADKAR® Model for Individual Change
36. Kotter's Change Management Model
These frameworks and templates are used in many design firms. With this comprehensive document in your back pocket, you can find a way to address just about any problem or design challenge that can arise in your organization.
The level of detail varies by framework, depending on the nature of the model. Examples and templates are provided.
Design Thinking, From Idea to Product @ Product TankDavide Scalzo
These are the slides that I used for my keynote on Design Thinking at Product Tank London in November 2015.
In this keynote I was introducing how to use design thinking when trying to get a new product or feature to market in order to deliver a product that your customer audience actually wants.
UX Speakeasy Conference Presentation, San Diego, March 31, 2012. Creating a winning User Experience Strategy. Strategic User Experience design process.
Presentation by John Yesko at the 2011 Information Architecture Summit (IA Summit) entitled: "The User Experience Brief: The What and Why Before the How."
We IAs spend a lot of time discussing the “core” documents in information architecture—wireframes, site maps, prototypes. But we often jump into these very tactical, design-oriented deliverables too hastily.
The user experience brief takes on a more strategic role. Early in the project, it’s our vehicle to summarize what we know so far, particularly requirements and research results. More importantly though, it lays the foundation for the UX design approach, with the goals of gathering consensus and identifying sticking points early on. The user experience brief illuminates the organizing principles—user experience fundamentals to be followed and referenced throughout the project.
We’ll talk about the value of this early-project document, its role in shaping the user experience approach, how its composed, and its limitations. We’ll look at a number of great visual examples too. Introduced the right way and at the right time, the UX brief can be an invaluable stake in the ground with clients and internal stakeholders.
Surviving Back to Back Design Sprints and Securing UX Presence in Product DesignUXPA International
A modified Google Ventures design sprint methodology was applied to seven back to back design sprints on three product lines. The UX team had previously been a reactive agile design team that had minimal support from product owners and stakeholders. With management championship, the design sprints were implemented with the UX team, product owners and stakeholders. Additions were made to the Google Venture methods to minimize our internal challenges and increase the success of the sprint. Outputs from each design sprint were presented to upper management and became part of the product road maps. The sprints not only increased collaboration between roles, but transformed the UX team into a spearheading product vision and solutions team.
The Experience Design Framework: A Design Thinking Guide for Product Success ...Lang Richardson
A presentation outlining how Experience Design Improves Product Businesses. Langston synthesized structures from his past experiences as well as common industry practices to present to a local Bay Area MeetUp his ideas on structuring teams to produce excellent products.
This deck aims at providing entrepreneurs, startup employees and young product managers a toolbox of actionable digital product management tools & techniques. It will help them discover, design & launch great products.
How to use Service Design UX for Second Hand Improvement of External CustomersUXPA International
Service Design improves the direct internal user but also has many positive effects for the external customer helping UX teams define more robust product features.
We focus so much on the direct user, we often forget in Service Design that there is a secondary customer that is indirectly affected. By considering how features affect not only the internal user but also the external customer, experiences can be more robustly defined. Nuances can be added that significantly improve internal and external ROI.
The presentation discusses in detail how different aspects of service design UX have direct as well as indirect impact and what those impacts mean to the project.
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
Presented at UXIstanbul 2016.
When designing new services / products / experience, designers often start with the user needs or technical feasibilities. When designers ask “why are we doing this”, we often shy away from the business reasons. If we try to design with a holistic view of everything, shouldn’t we understand the business needs as well?
Taking a step away from the traditional design thinking, this session will dive into business design and stretch our design thinking muscle to business thinking. Business design brings in the commercial prospect to form a more complete approach to solving complex problems.
In this session, we will look at examples of hands-on case study of how to integrate commercial thinking into design projects. How to balance the different requirements and needs from all angles? What are the different toolkits that can be used for designers to start thinking about business more? And maybe most importantly, how can designers stop being scared of numbers.
Trello is known to tens of millions of users around the world as an intuitive and even fun tool for managing personal and work projects. Its origin as a digital analogy for Post-its made kanban project management understandable to a broad demographic and they pride themselves on maintaining Trello’s simplicity, even as they seek to make it a more powerful tool for teams of all sizes. Listen to Trello's origin story and learn how they've since codified Trello's DNA into a set of design principles and employ those principles alongside quantitative data in product development.
Paper to prototype, or.... How I learned to stop worrying and love ScienceChris McQueen
Post it to prototype, or.... How I learned to stop worrying and love Science.
Findings from a personal struggle with my "designer" identity.
Part 1: Why think like a scientist? Includes a short story…
Part 2: A science/design project.
Come flying on Divergence Airways with Mike Biggs -"We always land"Mike Biggs GAICD
This talk takes you on a journey to understand what a 'discovery' period in your design and tech project currently looks like, through to what it could be.
Spoiler: It can be so much more, but you need to be prescriptive in the way you put together your team, and let go when you're going through the process. Oh and make specific time for non-specific things to happen.
Design Thinking Case Studies | In Their Own Words | IdeafarmsIdeafarms
Examples of how companies like Intuit, Citrix and others have used the human-centric approach of #DesignThinking for
- Testing and validating Business Models
- Employee Engagement
- Product Innovation and Development
- Internal Efficiencies
- Boosting Revenues
More Examples -
1. How Kaiser Solved the Problem of Hospital “Ghost Towns”
https://www.fastcodesign.com/90150616/how-kaiser-solved-the-problem-of-hospital-ghost-towns
2. How Pepsico, Godrej and Marico are 'designed to succeed
https://brandequity.economictimes.indiatimes.com/news/business-of-brands/how-pepsico-godrej-and-marico-are-designed-to-succeed/48719157
3. How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business
http://firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/
4. Starbucks, “The Third Place”, and Creating the Ultimate Customer Experience
https://www.fastcompany.com/887990/starbucks-third-place-and-creating-ultimate-customer-experience
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This comprehensive presentation with over 320+ slides covers 36 commonly used Design Thinking frameworks, mindsets and methods for Customer Experience innovation and redesign.
A detailed summary is provided for each design framework. The frameworks in this deck span across the inspiration, ideation and implementation phases of Design Thinking.
INCLUDED FRAMEWORKS & METHODOLOGIES:
1. Design Thinking
2. Assume a Beginner's Mindset
3. Persona
4. Empathy Map
5. Interviews
6. Extreme Users
7. Point Of View
8. "How Might We" Questions
9. Design Brief
10. Stakeholder Map
11. Customer Journey Map
12. Context Map
13. Opportunity Map
14. Brainstorming
15. SCAMPER
16. Affinity Diagram
17. Ideas Evaluation Matrix
18. Prioritization Map
19. Prototypes
20. Rapid Prototyping
21. Storyboard
22. Storytelling
23. Role Play
24. 2x2 Matrix
25. Ways to Grow Framework
26. Feedback Capture Grid
27. 70-20-10 Rule
28. Kano Model
29. Customer Profile
30. Value Proposition Map
31. Value Proposition Canvas
32. Business Model Canvas
33. The Golden Circle
34. Five Whys Analysis
35. ADKAR® Model for Individual Change
36. Kotter's Change Management Model
These frameworks and templates are used in many design firms. With this comprehensive document in your back pocket, you can find a way to address just about any problem or design challenge that can arise in your organization.
The level of detail varies by framework, depending on the nature of the model. Examples and templates are provided.
Design Thinking, From Idea to Product @ Product TankDavide Scalzo
These are the slides that I used for my keynote on Design Thinking at Product Tank London in November 2015.
In this keynote I was introducing how to use design thinking when trying to get a new product or feature to market in order to deliver a product that your customer audience actually wants.
UX Speakeasy Conference Presentation, San Diego, March 31, 2012. Creating a winning User Experience Strategy. Strategic User Experience design process.
Presentation by John Yesko at the 2011 Information Architecture Summit (IA Summit) entitled: "The User Experience Brief: The What and Why Before the How."
We IAs spend a lot of time discussing the “core” documents in information architecture—wireframes, site maps, prototypes. But we often jump into these very tactical, design-oriented deliverables too hastily.
The user experience brief takes on a more strategic role. Early in the project, it’s our vehicle to summarize what we know so far, particularly requirements and research results. More importantly though, it lays the foundation for the UX design approach, with the goals of gathering consensus and identifying sticking points early on. The user experience brief illuminates the organizing principles—user experience fundamentals to be followed and referenced throughout the project.
We’ll talk about the value of this early-project document, its role in shaping the user experience approach, how its composed, and its limitations. We’ll look at a number of great visual examples too. Introduced the right way and at the right time, the UX brief can be an invaluable stake in the ground with clients and internal stakeholders.
Surviving Back to Back Design Sprints and Securing UX Presence in Product DesignUXPA International
A modified Google Ventures design sprint methodology was applied to seven back to back design sprints on three product lines. The UX team had previously been a reactive agile design team that had minimal support from product owners and stakeholders. With management championship, the design sprints were implemented with the UX team, product owners and stakeholders. Additions were made to the Google Venture methods to minimize our internal challenges and increase the success of the sprint. Outputs from each design sprint were presented to upper management and became part of the product road maps. The sprints not only increased collaboration between roles, but transformed the UX team into a spearheading product vision and solutions team.
The Experience Design Framework: A Design Thinking Guide for Product Success ...Lang Richardson
A presentation outlining how Experience Design Improves Product Businesses. Langston synthesized structures from his past experiences as well as common industry practices to present to a local Bay Area MeetUp his ideas on structuring teams to produce excellent products.
This deck aims at providing entrepreneurs, startup employees and young product managers a toolbox of actionable digital product management tools & techniques. It will help them discover, design & launch great products.
How to use Service Design UX for Second Hand Improvement of External CustomersUXPA International
Service Design improves the direct internal user but also has many positive effects for the external customer helping UX teams define more robust product features.
We focus so much on the direct user, we often forget in Service Design that there is a secondary customer that is indirectly affected. By considering how features affect not only the internal user but also the external customer, experiences can be more robustly defined. Nuances can be added that significantly improve internal and external ROI.
The presentation discusses in detail how different aspects of service design UX have direct as well as indirect impact and what those impacts mean to the project.
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
Presented at UXIstanbul 2016.
When designing new services / products / experience, designers often start with the user needs or technical feasibilities. When designers ask “why are we doing this”, we often shy away from the business reasons. If we try to design with a holistic view of everything, shouldn’t we understand the business needs as well?
Taking a step away from the traditional design thinking, this session will dive into business design and stretch our design thinking muscle to business thinking. Business design brings in the commercial prospect to form a more complete approach to solving complex problems.
In this session, we will look at examples of hands-on case study of how to integrate commercial thinking into design projects. How to balance the different requirements and needs from all angles? What are the different toolkits that can be used for designers to start thinking about business more? And maybe most importantly, how can designers stop being scared of numbers.
Trello is known to tens of millions of users around the world as an intuitive and even fun tool for managing personal and work projects. Its origin as a digital analogy for Post-its made kanban project management understandable to a broad demographic and they pride themselves on maintaining Trello’s simplicity, even as they seek to make it a more powerful tool for teams of all sizes. Listen to Trello's origin story and learn how they've since codified Trello's DNA into a set of design principles and employ those principles alongside quantitative data in product development.
Paper to prototype, or.... How I learned to stop worrying and love ScienceChris McQueen
Post it to prototype, or.... How I learned to stop worrying and love Science.
Findings from a personal struggle with my "designer" identity.
Part 1: Why think like a scientist? Includes a short story…
Part 2: A science/design project.
A brief presentation about incorporating sketching into a user experience (UX) process. Includes examples from persona development and collaborative design sessions.
Open Source Thinking Tools in Digital Product Design- VIBE WIRE Mike Biggs GAICD
This is the core presentation for the Workshop I ran at Vibewire on 13th August 2013.
Additional resources and some artifacts generated on the night have been included in the uploaded version here.
If you're interested in Thinking tools, Open Source, Design thinking, and or Running your own 'Design Studio' then you should definitely take a look.
How do you map your business model and business plan at the same time? BID Canvas visually maps the existing and future state of your business that can be viewed in a glance.
John is the East Coast Editor of TechCrunch.com and he runs the BWL family of blogs, SlushPile.net and WristWatchReview.com. He lives in Brooklyn, NY and writes about technology, security, gadgets, gear, wristwatches, and the Internet.
After spending four years as an IT programmer, he switched gears and became a full-time journalist. His work has appeared in the New York Times, Laptop, PC Upgrade, Surge, Gizmodo, Men’s Health, InSync, Linux Journal, Popular Science, Sync, The Stir and he has written Black Hat: Misfits, Criminals, and Scammers in the Internet Age and Bloggers Boot Camp. He is a sought-after speaker and consultant.
Wizard - an experienced production house for web, mobile and interactive development based in Ho Chi Minh City, a member of Climax Group: http://thewizard.asia/
Successful Collaboration with Design by Wellframe PM & DesignerProduct School
Main takeaways:
- Work effectively with designers through cooperative brainstorming, iteration, and decision making
- Understand the supportive responsibilities of each role to successfully merge business goals and design considerations to create the best user experience
- Establish a playbook for ideation, user research, prototyping, and usability testing
UX Playbook for Start-ups by Jen Bullardssuser66bce81
Interested in UX for your Startup? Navigate the digital landscape with Jennifer Bullard from Yes Yes Know with the “UX Playbook for Startups.” Gain insights into the field of User Experience (UX) and how to prioritize the user experience in a start-up environment.
UX is often misunderstood - or worse, it's seen as another ambiguous buzzword. Teaching others the value of UX can be a frustrating/challenging/lonely journey. I'll share some of the experiences I've faced when posed with the challenge of building buy-in and how to help shift company attitudes and culture towards UX.
Video: https://www.youtube.com/watch?v=Lka7nsDsZk8
There’s real evidence that Agile software engineering projects work better than waterfall. In Silicon Valley, Agile is the de-facto standard for innovating new products. But an Agile project needs good product management and good UX design to succeed. Fitting UX in with product management and Agile can be uncomfortable for UX designers. Once you get it, though, you’ll never want to work any other way. We’ll look at:
- Why Agile works well for innovation and for software delivery
- What product management is and why your software product can’t succeed without it
- The different product phases: Discover, expand and exploit
- The role of UX in each phase
- Setting up hypotheses and metrics to keep Agile teams on track
Join us for the ui/ux training institutes in Hyderabad at Edux factor and enrich your carrier.
Dream for wonderful carrier we make to achieve your dreams come true Hurry up & enroll now.
<a href="https://eduxfactor.com/ui-ux-online-training">ui/ux training institutes in Hyderabad</a>
Join us for the ui/ux training institutes in Hyderabad at Edux factor and enrich your carrier.
Dream for wonderful carrier we make to achieve your dreams come true Hurry up & enroll now.
<a href="URL">ui/ux training institutes in Hyderabad</a>
In this hands-on UI/UX Design Masters Program, you will cover comprehensive approaches to all UI/UX design development stages. You will learn the concepts of UX research, design thinking, UI prototyping and styling, information architecture, usability and testing.
In this hands-on UI/UX Design Masters Program, you will cover comprehensive approaches to all UI/UX design development stages. You will learn the concepts of UX research, design thinking, UI prototyping and styling, information architecture, usability and testing.
Presented at Agile Singapore 2016
https://confengine.com/agile-singapore-2016/proposal/2632/user-experience-for-product-managers
Why is UX important for Product Managers? Gain an understanding of the concept and discipline of user experience - defined, explained and made actionable for Product Managers.
Learn how UX tools and artifacts can help you make better product decisions, and how to overcome common objections to UX processes.
Outline/structure of the Session
- The Value of User Experience (UX) beyond screens and interfaces
- Discover how UX is Critical to your business and bottom line, including ROI of UX
- Developing a UX Strategy Blueprint
- Learning to Integrate UX Data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Learning Outcome
Takeaways
- Understand the value of user experience, beyond just screens and interfaces
- Discover how user experience is critical to your business and the bottom line, including the ROI of UX
- Learn to integrate UX data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Target Audience
Product Heads, Product Managers, Product Owners, Developers, Team Leads
What UX is, how it works and why it matters. Train your teams to recognize and strengthen the links between customer experience indicators and your overall business performance. Learn how to work with your customers to design successful products, services and experiences.
How to Ace Your First 6 Months as a New PM by Empatico PMProduct School
In this presentation you will see a list of research tasks to do in the first 30 days of your job, examples of projects you can work on in your first 6 months and tools to track progress in your new gig and, finally, tactics to set expectations and make sure your boss and stakeholders are satisfied with your work.
It’s time to start a new journey filled with suprises and quests. We at Google Developer Student Clubs, IIT Patna congratulates Freshers Batch’22 for making this far.
We had our Introductory session on 15/11/22 from 8:30 PM to 9:30 PM in room number 107, Block 9, IIT Patna.
Regardless of one’s technical knowledge, they can participate in our club activities and learn various domains like Blockchain, Web Development, Android Development, and more. Remember, there are no branch barriers and no prerequisites required so all can learn together.
Introduction to UX provides an overview of user experience design including what it encompasses and how the process works, the goal and principles of UX design, how to measure and improve UX, and the role of a UX agency. Presented by Ari Weissman, lead experience architect at EffectiveUI.
Agile and data driven product development oleh Dhiku VP Product KMK OnlineRein Mahatma
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Oleh http://www.startupbisnis.com dan http://www.codepolitan.com
Similar to Demystifying User Experience - General Assembly (20)
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https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
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In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
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2. A BIT ABOUT ME
2
Mike Biggs
Instigator, Digital Strategist, Product Innovator, Management Consultant,
Agilist, Lean UXer….. essentially a T-shaped person.
Places and projects:
▫︎Currently work at ThoughtWorks
▫︎Previously worked in digital agencies, NSW Government, Freelance..
▫︎Clients (past & current) include: CommBank, Vodafone, Macquarie Bank,
Perpetual, Toshiba, MTV, VMware, The Rocks/Darling Harbour Precincts,
Gatorade…
▫︎Interesting stuff I’ve done: an Instagram rip-off, Hackathon Mentoring,
Smart forms (that’s right, forms are interesting!), Soccer viewing iPad
app.
3. Your experience of tonight is
governed by your expectations as
much as what is actually delivered.
3
4. A BIT ABOUT YOU
4
Tell me about yourselves:
▫︎Developer vs design folk
▫︎Delivery vs business people
▫︎New vs seasoned
5. WHAT YOU’LL LEARN
5
!
▫︎Understand what we mean when we talk about UX (User Experience)
▫︎Where has it come from? - the need of humans…
▫︎Where it lives
▫︎The UX process
▫︎What are the deliverables
▫︎Environments
▫︎What Next?
8. WHAT IS UX?
8
!
ISO 9241-210
Human Centred Design
!
[1] defines user experience as "a person's
perceptions and responses that result from the use
or anticipated use of a product, system or service".
9. WHAT IS UX?
9
!
“User experience has broadened into being: every
single touchpoint your that forms your business -
your brand.”
-Velvet Onion
16. WHAT IS UX
16
Living in a Silo?
▫︎An excellent structure for holding knowledge
▫︎Also excellent at withholding knowledge
▫︎Ensures UX is done RIGHT
▫︎Does not ensure UX is actually done
▫︎IS a bottleneck
▫︎Does not address cultural change
▫︎Commonly found in Waterfall environments
17. WHAT IS UX
17
Cross functional UX?
▫︎Everyone’s responsible
▫︎Can also mean no one’s responsible
▫︎Potential consistency issues
▫︎Huge cultural advantages
▫︎More common in mature Agile environments
18. If UX is problem solving,
then a UX designer is a facilitator.
18
21. WHAT IS UX
21
At its heart, UX design aims to solve the problem of usability.
Usability is defined by 5 quality components:
▫︎ Learnability: How easy is it for users to accomplish basic tasks
the first time they encounter the design?
▫︎ Efficiency: Once users have learned the design, how quickly can
they perform tasks?
▫︎ Memorability: When users return to the design after a period
of not using it, how easily can they reestablish proficiency?
▫︎ Errors: How many errors do users make, how severe are these
errors, and how easily can they recover from the errors?
▫︎ Satisfaction: How pleasant is it to use the design?
37. THE UX PROCESS
37
Discover Stage. Goal: To understand the User and their context.
Main contributor: User Researcher
Methods:
▫︎ Ethnographic research
▫︎ User diaries
▫︎ Interviews
▫︎ Card sort
Outputs:
▫︎ User stories & personas
▫︎ Problem statements
▫︎ Affinity diagrams
▫︎ Semantic Maps
41. THE UX PROCESS
41
Define Stage. Goal: To define the high level requirements of any design output.
Contributors: Information Architect, Mythical UX Generalist, Project Manager,
Product Manager.
Methods:
▫︎ Development of Product Requirements
▫︎ Define Information Architecture including Tree testing
▫︎ Project Plan development
!
Outputs:
▫︎ Product Requirements Document
▫︎ Tree testing report
▫︎ Project Plan
43. THE UX PROCESS
43
Design Stage. Goal: To design artefacts which address the problem as defined.
Contributors: Information Architect & Interaction Designer
Methods:
▫︎ Paper prototyping
▫︎ Digital Wireframing
▫︎ Explicit use of Usability Quality Metrics
▫︎ User Testing
▫︎ Visual Design Concepts
Outputs:
▫︎ Validated prototypes & wireframes
▫︎ Revised sitemap
▫︎ User flows
▫︎ UI designs
▫︎ Brand/ Marketing buy-in re visual design
50. THE UX PROCESS
50
Develop Stage. Goal: To build software that will deliver the design as intended.
Contributors: Primarily Developers
Methods:
▫︎ Technical Architecture design
▫︎ UML
▫︎ Setup testing environment
▫︎ Release management
!
Outputs:
▫︎ Actual code
▫︎ No ‘UX’ deliverables
!
51. THE UX PROCESS
51
Deliver Stage. Goal: To release software to market.
Contributors: Primarily Developers
Methods:
▫︎ Test cases
▫︎ Testing
!
!
Outputs:
▫︎ Test reports
▫︎ No ‘UX’ deliverables
!
54. WHAT’S NEXT
54
Where is UX going?
▫︎Product Management
▫︎Service Design
▫︎Industries/ contexts
Where you can go:
▫︎Human Computer Interaction
▫︎Lean Validation Board
▫︎Designing the organisation
55. TOOLS & RESOURCES
55
▫︎ mockflow.com < I use this one- cheap, good and you can share
wireframes with clients/stakeholders remotely
▫︎ balsamiq.com < popular
▫︎ http://www.optimalworkshop.com/ < A suite of tools for organising
your Information Architecture, then testing it. Also includes a tool for
rapidly testing early designs/ sketches called Chalkmark.
Recommended.
▫︎ loop11.com < allows you to remotely track how a user response to a
detailed wireframe or full website design.
▫︎ Human Computer Interaction cousre-https://www.coursera.org/course/
hciucsd
▫︎ Lean Validation Board- for Startups and Product development, but is
just as useful when addressing UX - https://
www.leanstartupmachine.com/validationboard/