1. The document discusses the business case for using corporate social networks and enterprise 2.0 tools internally and externally.
2. It provides examples of companies like Swiss Re, Wachovia, Cisco, and Nokia that have realized benefits like breaking down silos, increasing collaboration and productivity, and driving innovation by implementing these solutions.
3. The key benefits highlighted include improved knowledge sharing, customer service, innovation, cost reductions, and growth opportunities.
Presentation given by Dion Hinchcliffe at Enterprise 2.0 San Francisco 2009. Focused on climbing the maturity curve of process and methods for enterprise social computing.
How can social media and collaborative technology increase productivity, improve decision-making and strengthen business teams? Introductory presentation by Tom Purves, Enterprise 2.0, Nov 7, 2006
Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration tools. This storyboard, along with its accompanying tools, will help you:
* Understand social collaboration and how it builds team effectiveness.
* Develop a strategy for enabling social collaboration patterns with technology.
* Understand the major vendors and feature sets for social tools.
* Foster a culture that encourages the use of social collaboration tools.
Managers must recognize that social tools are powerful enablers of knowledge-sharing and productivity in the age of the team.
My take on Social Media and enterprise 2.0 tool in the Enterprise, as well as an explanation of the 2.0 Adoption Council for the #smie event at London Social Media Week 2010 - 2 February at Cass Business School, London
Presentation given by Dion Hinchcliffe at Enterprise 2.0 San Francisco 2009. Focused on climbing the maturity curve of process and methods for enterprise social computing.
How can social media and collaborative technology increase productivity, improve decision-making and strengthen business teams? Introductory presentation by Tom Purves, Enterprise 2.0, Nov 7, 2006
Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration tools. This storyboard, along with its accompanying tools, will help you:
* Understand social collaboration and how it builds team effectiveness.
* Develop a strategy for enabling social collaboration patterns with technology.
* Understand the major vendors and feature sets for social tools.
* Foster a culture that encourages the use of social collaboration tools.
Managers must recognize that social tools are powerful enablers of knowledge-sharing and productivity in the age of the team.
My take on Social Media and enterprise 2.0 tool in the Enterprise, as well as an explanation of the 2.0 Adoption Council for the #smie event at London Social Media Week 2010 - 2 February at Cass Business School, London
The Benefits of Social Collaboration in the EnterpriseIntergen
According to Forrester, growth in software investment is shifting to people centric and collaborative software with 37% of IT decision-makers planning to implement or expand the use of collaboration tools, compared with 25% or less who are planning investments in traditional software such as enterprise resource planning, human capital management or product life-cycle management.
The drivers for this change include:
• A greater desire for organisations to capture and re-use knowledge.
• The need to maintain connections throughout a distributed workforce.
• The need to align software systems to meet new workforce demands.
This event discussed Microsoft's vision for social collaboration in the enterprise and see how you can extend your SharePoint platform with Yammer to foster greater team collaboration, empower your employees and drive business agility.
Collaboration Trends and Strategy Approaches for 2016Dion Hinchcliffe
A curation of my work and research on digital collaboration, including parts still relevant from previous work as well as latest insights for this year. All in all, a huge amount happening in collaboration with new opportunities and some challenges that all organizations must address today.
Architecture Of Participation - Enterprise2.0 adoption outlinesIsrael Blechman
The adoption of E2.0 tools and methods necessitates a new framework of thinking about work and productivity. The presentation illustrates the concepts of E2.0 and the conditions to a successful adoption process.
The presentation was created for a lecture I held at Microsoft Israel's Masters of Knowledge conference, May 2009.
Intranet 2.0 - Integrating Enterprise 2.0 into your corporate intranetJames Dellow
Enterprise 2.0 opportunities and challenges; The technology building blocks: Blogs, RSS,
tags, search and wikis; Implementation approaches: Nature or nurture? Pulling it all together and getting started.
This presentation was made as a workshop at Intranet '07 on 20th September, 2007 in Sydney, Australia. Note: This version of the presentation pack contains only key slides and omits additional reading materials provided.
In this complimentary webinar, Toby Ward, CEO of Prescient Digital Media gives a behind-the-scenes look at the best intranets from the 4th Intranet Global Forum conference in LA.
Intranet 2.0 (Web 2.0) employee engagement, employee benefits presentation to Conference Board in NYC, June 2009, by Toby Ward, Prescient Digital Media. Shortened version.
Developmental Disabilities and Community LifeRoss Finesmith
This manuscript describes the move of the developmentally disabled from institutions into our communities, and the need for doctors to care for this "new" population in the waiting room.
The Benefits of Social Collaboration in the EnterpriseIntergen
According to Forrester, growth in software investment is shifting to people centric and collaborative software with 37% of IT decision-makers planning to implement or expand the use of collaboration tools, compared with 25% or less who are planning investments in traditional software such as enterprise resource planning, human capital management or product life-cycle management.
The drivers for this change include:
• A greater desire for organisations to capture and re-use knowledge.
• The need to maintain connections throughout a distributed workforce.
• The need to align software systems to meet new workforce demands.
This event discussed Microsoft's vision for social collaboration in the enterprise and see how you can extend your SharePoint platform with Yammer to foster greater team collaboration, empower your employees and drive business agility.
Collaboration Trends and Strategy Approaches for 2016Dion Hinchcliffe
A curation of my work and research on digital collaboration, including parts still relevant from previous work as well as latest insights for this year. All in all, a huge amount happening in collaboration with new opportunities and some challenges that all organizations must address today.
Architecture Of Participation - Enterprise2.0 adoption outlinesIsrael Blechman
The adoption of E2.0 tools and methods necessitates a new framework of thinking about work and productivity. The presentation illustrates the concepts of E2.0 and the conditions to a successful adoption process.
The presentation was created for a lecture I held at Microsoft Israel's Masters of Knowledge conference, May 2009.
Intranet 2.0 - Integrating Enterprise 2.0 into your corporate intranetJames Dellow
Enterprise 2.0 opportunities and challenges; The technology building blocks: Blogs, RSS,
tags, search and wikis; Implementation approaches: Nature or nurture? Pulling it all together and getting started.
This presentation was made as a workshop at Intranet '07 on 20th September, 2007 in Sydney, Australia. Note: This version of the presentation pack contains only key slides and omits additional reading materials provided.
In this complimentary webinar, Toby Ward, CEO of Prescient Digital Media gives a behind-the-scenes look at the best intranets from the 4th Intranet Global Forum conference in LA.
Intranet 2.0 (Web 2.0) employee engagement, employee benefits presentation to Conference Board in NYC, June 2009, by Toby Ward, Prescient Digital Media. Shortened version.
Developmental Disabilities and Community LifeRoss Finesmith
This manuscript describes the move of the developmentally disabled from institutions into our communities, and the need for doctors to care for this "new" population in the waiting room.
Ficha técnica del proyecto BIOCOMBUSTIBLES (Desarrollo de biocombustibles sól...torrubia
Ficha técnica del proyecto IMPIVA BIOPELLETS (Desarrollo de biocombustibles sólidos a partir de biomasa forestal residual en la Comunitat Valenciana).
El objetivo del proyecto BIOPELLETS es el desarrollo de la cadena de valor del biocombustible sólido a partir de biomasa forestal residual procedente de los montes Comunidad Valenciana.
Miguel Ángel Abián es el responsable y director del proyecto.
In 2015, you need to take a much different approach when it comes to promoting your local or regional business. Google’s My Business and local listing sites have changed; reviews are important; your social and content efforts need to be personalized; and it all still needs to be well executed so your community can find you.
El desarrollo de los sistemas de información en el ámbito de los laboratorios clínicos ha supuesto un gran impacto en todos los aspectos, comparable al que en su día supuso la introducción de los analizadores automáticos.
Presentación de los Primeros encuentros Acercando Culturas que se celebran en Madrid en Mayo 2011. Utilizada para presentación del proyecto a los padres de 6 de Primaria del CEIP Víctor Pradera.
Blinkit (http://blinkit.co.il) is an Israeli social media and enterprise2.0 consulting and professional services firm. This presentation was presented in in march 2008 at the TheMarker COM.vention.
Web Communities With RelationSys And D2CDavid Terrar
D2C and RelationSys at the Internet World 2009 providing some thoughts and suggested reading on enterprise social software, shift happens. permission marketing, and the future (as well as explaining a little of what they do)
A quick overview of the various technologies i came across during my enterprise 2.0 research. The content for the slides comes from content shared in the Enterprise 2.0 conference and Dion Hinchcliffe as well. (I do not claim ownership of creating all the content, its more of aggregation of content and adding to it)
Business aspects of social software and collaboration Ed Brill
Web 2.0, social software, blogs, wikis, instant messaging. New tools and new ways of approaching communication and coordination among customers, suppliers, and partners. Software to help companies share information has been around for more than 15 years. How do the new tools intersect with existing ones? How can you best leverage new technologies for faster time-to-market and increased customer satisfaction? What is the role of security in an increasingly open supply-chain communication system? We'll examine these questions and talk about current and future technologies and trends.
How To Build Vibrant Communities Within The EnterpriseDavid Terrar
How to build vibrant communities within the Enterprise - keynote presentation at the Enterprise 2.0 Forum, Koln, Germany, February12 2009, organized by KongressMedia
In this workshop for the Institute of Management Consultants, Northern California chapter, Chapter President Brett LaDove provides an overview to the key elements driving change on the internet, and explains the essence behind Web 2.0 and how it can be used effectively in business.
Virtual Collaboration Insights From Ibm March24Jeanne Murray
Virtual teaming is the “new normal” in global workplaces. The business imperatives for this go beyond merely a need to tap into global labor – the imperatives are in the need for businesses to build, sell, and succeed in the global economy. This presentation relates the business imperatives to the actions teams are taking to work successfully in virtual teams, and was developed as a guest lecture for an audience of MBA students.
A CIF presentation for Fujitsu's Expert Talks on their stand at Tech Show London/Cloud Expo Europe on 8-9 March 2023. It covered a work in progress snapshot of CIF's latest research on the Hybrid Cloud/Multi Cloud landscape. Highlighted that Security and Sustainability are top of mind, and then went on to explain why David Terrar thinks 2023 is a tipping point and the start of the Third Wave of the Internet (incorporating web 3.0, Web3, generative AI, eXtended Reality, virtual reality, and the new ways we will be interacting with technology using voice, gestures, vision and eye tracking).
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020David Terrar
My scene setting slides from Whitehall Media's ESICT 2020 conferen ce 24 November 2020. We love in exponential times. The rate of change last century has accelerated this century, but nobody prepared us for the changes in 2020. Now work isn't somewhere you go, it's something you do. We've been around one the planet for 200,000 years. We've been through 3 complicated industrial revolutions, but this fourth one brings us in to the complex. A small change can have massive implications. The small change this year was COVID-19. An virus none of us can see that has changed life and work for all of us. We need different thinking. We need exponential thinking to replace our linear thinking. An agile approach in place of business as usual. An approach where we shift from command and control and hierarchy to a more distributed style of leadership and a flatter organisation. We need to shift power to the edge, to be close to the customer. We need to recognise that digital transformation isn't a project, it needs to be a continuous approach to stay ahead of the competition. To adapt to survive.
Bringing the dots together for enabling change in a world of complexityDavid Terrar
Here is my presentation that closed the Digital Work Disruption virtual conference on 26 August 2020. I was asked to "join the dots" of all the topics covered at the conference, as well as suggest what's next. It covered the shift from linear thinking to exponential thinking. It covered the massive disruption and the shift to working from home that we have all just experienced. I give my perspective on the technology backdrop that has got us to today's complex fourth industrial revolution. We need a new kind of leadership, and a more distributed and networked approach to the way our organisations work. we discussed the importance of community, and how we need to reteach the lessons of the last 15 years of enterprise collaboration. Above all we need to focus on why we do what we do, and get better at telling our stories.
How will IT (and Business) plans and attitudes change post COVID-19David Terrar
These are my presentation slides from the 29 April Cloud Industry Forum Members meeting where I gave my viewpoint and triggered group discussion on the changes in business and use of technology triggered by the COVID-19 pandemic. The meeting was necessarily held as an online Teams meeting as we were 37 days in to the UK's lockdown. I discuss how digital transformation is being accelerated as firms are forced to have their knowledge workers working from home, often for the first time. Tools like Zoom and Teams have suddenly become mainstream and used daily and cloud technology underpins everything. Business is going through a fundamental change as people are forced to examine their business processes, shift online and work in new ways. The successful companies have the rigid open leadership, and think differently. We suggest Mutable Thinking, exponential thinking and different mindset is required for the "new normal". The presentation also uses some slides from Dion Hinchcliffe's Post-Pandemic Playbook, and some Tom Fishburne cartoons. There will be write up to accompany the slides on cloudindustryforum.org
Connected World 2019 - chair's opening commentsDavid Terrar
My slides setting the scene for the Connected World Summit 2019 an event covering Emerging Technology for Smart Cities, Connected Places & Tomorrow's Digital World. I covered how we live in exponential times. There has never been a time of greater promise of greater peril. We are dealing with a digital enterprise wave that, with AI, 5G, IoT and Blockchain is turning in top a Digital Tsunami. We are creating data faster than ever, but watch the numbers game and make sure you get your facts and ideas straight. Just like the parable of the 6 blind men and the elephant, everyone sees the connected world topic differently.
Blockchain, IoT and AI are foundational to the Fourth Industrial Revolution -...David Terrar
This is my keynote session at Channel Live on 12 September 2019. It covers Blockchain explaining what it is and isn’t. I cover why it is so transformational relevant for any Business Model. I go through real world case studies, not just proof of concepts.
I touch on what implementations and frameworks exist and should be considered? I then talk about what the future look like?
Blockchain is significant and business systems will evolve because of it. I move on to IoT (M2M), Industry 4.0 and why are they important. I explain the underlying factors and what the opportunity is for a reseller. I go on to demystify AI. What is it and why should you be interested now? Lastly I talk through why you should you factor blockchain, IoT and AI into your plans.
CIO Transformation Live - Opening remarks and The soft side of Digital Transf...David Terrar
My opening presentation covering the 4th industrial revolution, rise of China, digital enterprise wave, explosion in connected devices, explosion in data, key success factors for digital transformation, and the launch of Bloor's Mutable Business framework, leading in to the panel session on storytelling, startup mentality and social collaboration.
CIO Transformation Live - opening keynote - reframing the digital transformat...David Terrar
My opening session for Trafford Associates CIO Transformation Live event on 20 March 2019. I introduce the digital disruption and VUCA oriented business landscape that we are dealing with and argue that we are talking too much about technology, and not enough about business outcomes and real value. I propose reframing the Digital Transformation conversation in 5 steps - Encourage good behaviour, Think holistically, Be agile, Build a social network, Create your transformation story. Check out the slides for more detail.
CIO Focus Summit - Opening Keynote from Trafford Associates event at Whittleb...David Terrar
My opening keynote at Trafford Associates CIO Focus Summit which sets the scene for the day by giving my perspective on the new landscape of emerging technologies and business capabilities. We live in a time of exponential change and disruption. Everyone's talking digital transformation, but is what we are dealing with really digital and totally transformative? I explain it as the digital enterprise wave, then I discuss the management shift and mindset required to support it. We discuss where digital transformation is going next in 2019, and I then suggest some key ingredients to consider and specific recommendations to help you make sense of it.
Enterprise Cloud DevOps & Data Centres UK Conference Chair OpeningDavid Terrar
Introductory session for #WMECC event explaining we live in exponential times, during the 4th industrial revolution, grappling with the digital enterprise wave that is bout to turn in to a tsunami! Some suggestions of where next for digital transformation, and recommendations that you get better at story telling and listen to your users and customers more. It's not just about the technology, but the culture of your organisation, and the people factors to help you enable the transformation.
Setting the scene for the Enterprise Digital Workplace Summit, 6 June 2018, at the British Academy. We live in a time of exponential change and disruption. What we call the Digital Enterprise Wave may become a Tsunami adding Artificial intelligence and blockchain to the other emerging technologies. A management shift, but change is happening across the workplace with the "gig mindset". What is a digital workplace anyway? Finally a reminder of the 8 Strategic Building Blocks for digital transformation, a plea to focus less on technology and more on people, and 2 key recommendations.
Business case for deploying online collaboration across organisational bounda...David Terrar
Pollyanna Jones of NHS England & David Terrar of Agile Elephant, introduced by John Glover of Kahootz, use the NHS England futureNHS platform as a case study story for implementing an effective collaboration solution across silos, teams and organisational boundaries. The story shows:
* How the Department of Health and their Arm’s-Length Bodies are using a shared service arrangement to improve team working and stakeholder engagement across the UK health sector
* The potential, drivers and enablers that are necessary for success and the impending blockers and pitfalls with advice as how to overcome them.
* Where to start, how to educate your staff, and an understanding as to how to select and drive benefit from collaboration tools across the value chain
* How to tap into the collective knowledge and expertise of your stakeholders to foster a sense of shared purpose and community involvement
* Building a solid business case. Where the value and ROI of collaboration tools could lie as your organisation looks to improve team working with external parties and across organisational boundaries.
Global Legal Hackathon in London IntroductionDavid Terrar
Setting the scene, logistics, and introducing the judges and mentors for the London segment of the world's largest legal hackathon, hosted by Cambridge Strategy Group, Agile Elephant and Pinsent Masons.
Is Design Thinking important? We think it is - it’s one of our 8 building blocks for digital transformation. But what it is it, and why? In the run up to the Global Legal Hackathon, we thought we’d distil our workshop slides and ideas with an associated blog post to explain it.
Let’s set the scene with five quotes from experts and artists you will recognise explaining what design really is:
"The ultimate defense against complexity” - David Gelernter, Professor of Computer Science, Yale
"Simplicity is the ultimate sophistication” - Leonardo da Vinci
"Design is a way of changing life and influencing the future” - Sir Ernest Hall. Pianist, Entrepreneur, and Philanthropist
“Most people make the mistake of thinking design is what it looks like. People think it’s this veneer - that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design is. It’s not just what it looks like and feels like. Design is how it works.” - Steve Jobs
“Design-thinking firms stand apart in their willingness to engage in the task of continuously redesigning their business… to create advances in both innovation and efficiency - the combination that produces the most powerful competitive edge.” - Roger Martin, author of the Design of Business
Rethinking the Organization in the Platform AgeDavid Terrar
My keynote form the Enterprise Digital Summit London on 16 November 2017 covering:
- About the new business landscape
- The Digital Enterprise Wave gets higher
- How do you transform?
- 8 Strategic Building Blocks
- Digital Transformation – a definition
- 10 trends to watch
- The key ingredients and a crucial skill
CIO Focus Summit workshop - strategic building blocks for your digital trans...David Terrar
Slides from our workshop discussion around the key building blocks your company needs to consider on its Digital Transformation journey to create the right environment for innovation, collaboration and survival!
CIO Summit - introduction and the challenges facing the CIODavid Terrar
My introduction covering the themes of the day both in terms of the new digital landscape, and how it enables transformation. As we move in to what the World Economic Forum calls the 4th Industrial Revolution we face disruption - our business models are under threat, and we need to balance seizing new opportunities, with protecting existing revenues. He will set the scene for our topics that talk through those issues and cover the need for redefining security, the challenge of GDPR, consumer driven technology, the need for more collaboration and more.
From Framing the Mindset to Distributing Digital PatternsDavid Terrar
Scene setting keynote introduction for Enterprise Digital Summit London on 24 October 2016 at the British Academy. This session framed the current digital landscape, discussing the incredible rate of change, the digital enterprise wave, the importance of Enterprise Social Networks as a foundation for transformation, technology bad, good and exciting, and positioning the culture and network centric leadership required for today's landscape. It set the scene for Chris Fussell's session on the shift from command and control to network centric team based management (co-author of the Team of Teams book), then Dr David Wilkinson's session on the neuroscience behind the shift to an agile thinking mindset, and then Jenni Lloyd's session on purpose and the emotional intelligence required to create a connected organisation.
Digital transformation - it’s really all about the business stupid!David Terrar
For HfS European Service Buyers Summit (in Cambridge) - Version of the Digital Enterprise Wave presentation explaining 20 years of a World Gone Digital, the Wave, the digital landscape, the new thinking, emergent management and leadership required, along with examples to highlight business value in the new models, approaches and ecosystems.
Rethinking Digital - Successful Enablement for the Digital Transformation - i...David Terrar
My Rethinking Digital 2nd keynote from the i2 Summit 2015 in Zurich. About rethinking digital, providing building blocks and an implementation approach for your transformation, and hopefully inspiring you to do something differently tomorrow in your digital business efforts. Everyone's talking digital and it's dangerous... too dangerous to dilute the term, but crucially important that we understand it properly. Digital is becoming a synonym for technology or new or new technology. You need to understand the digital enterprise wave - the current disruptive landscape. Then here are 8 building blocks for transformation, and then our 7E approach to implementing change. Finally I echo Michael Corleone telling Sonny "it's not personal, it's business" with our version "it's not digital, it's business".
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
The Business Case For Corporate Social Networks For O2
1. The Business Case for Corporate Social Networks enterprise 2.0, social media for business, internally & externally, case studies David Terrar – D2C and WordFrame O2 Corporate Advisory Council – November 24 th & 26 th
2. Charles Darwin – natural selection “ The theory of evolution by cumulative natural selection is the only theory we know of that is, in principle, capable of explaining the existence of organized complexity.” Richard Dawkins
3. Recommended reading http://www.throwingsheep.com/ “ Networked Web 2.0 tools and technologies are making a profound impact on every aspect of our lives as social networking changes forms of entertainment in our personal lives and business models in the workplace.” John Chambers, Chairman and CEO, Cisco “ Web 2.0 social networking has far-reaching consequences for corporate executives managing relationships with customers, employees and business partners.” Henning Kagermann, Chairman and CEO, SAP
7. Where business and IT change is happening now... Product Development Marketing Sales Operations | IT | Back Office Line of Business Customer Service crowdsourcing online community cloud computing mashups open APIs SaaS Enterprise 2.0 & Open Business Models 2.0 development platforms (social media in the enterprise) Product Development 2.0
9. Is Enterprise 2.0 still in the chasm? http://www.chasminstitute.com/METHODOLOGY/TechnologyAdoptionLifeCycle/tabid/89/Default.aspx
10.
11. Enterprise 2.0 solutions? New Product Development Customer service Idea generation Market research Developer relations Amplifying Word of Mouth Employee communications General Marketing Reputation management Product testing Public relations LONG TAIL SALES PROJECT COLLABORATION Co-innovation Member networking Capturing Knowledge
12. Making enterprise 2.0 work S tart with the end in mind W hat's in it for me I ntuitive and simple T echnology supporting not leading C ommunity management H elp and resources
30. Contact details David Terrar CEO – D2C and Executive Director - ITBrix / WordFrame p: +44 (0)1727 838285 (direct) m: +44 (0)7715 159423 e: [email_address] and [email_address] w: www.d2c.org.uk and www.wordframe.com skype: david_terrar twitter: DT linkedin: http://www.linkedin.com/in/davidterrar blog: http://biztwozero.com
Editor's Notes
The business case for corporate social networks. Use of enterprise 2.0 or social media in business internally and externally. Case studies and suggested approaches to building the business case.
The enterprise 2.0 story is all about evolution. This year it’s the 200 th anniversary of Charles Darwin’s birth, so here’s a quote about him from Richard Dwarkins that relates natural selection to the existence of organized complexity - the kind of complexity of the social networking topic that this conference is all about. We communicate, collaborate and form social networks. Why do we do it? We’ve been doing it since the stone age. We do it because it works. Look at the evolution of collaboration technologies: Paper - Printing Press - Telegraph – Telephone – Fax – E-mail – Groupware collaboration – Web 2.0 & Enterprise 2.0. Each of these has provided a step change in the way we collaborate.
For those of you in the audience who have come to find out if this enterprise 2.0 topic can be of use to your organization, I have two recommendations. 1. Start to experiment with the available social networks and get some experience of how this stuff works. 2. Do some research and read some books on the topic. Throwing Sheep in the Boardroom is one of the best at explaining why this topic is so important to business. It explaining the phenomenon from both the sociological and psychological aspects of the factors at work. It’s full of great stories, anecdotes, and charts the history of how enterprise 2.0 and web 2.0 have developed - a very good read.
I’ll explain some of the aspects and context of corporate social networking and enterprise 2.0, a little about the way you approach implementing these types of solutions effectively, as well as how to use Twitter and external social networks like Linkedin, YouTube or SlideShare. Then talk through some real examples. Finally I’ll summarize with some conclusions, and the various references and links mentioned in the presentation. Key pint – enterprise 2.0 is as significant a change for the unstructured processes that a company does, as when CRM and ERP arrived to transform the structured business processes.
The different aspects of enterprise social media, with the outcomes and enablers they are associated with, and the increasing value as we move down those levels.
This is the map of opportunity to highlight the ways enterprise 2.0 can help. For example ways to improve productivity leading to cost reduction, building customer communities leading to growth, idea management leading to innovation, or change management using 2.0 tools leading to transformation. Anu Elmer of Swiss re talked through collaboration on a presentation the old way with email the document to a team of 4 people. Suddenly you have 5 copies of the doc and you are out of control, plus you have to aggreagte the 4 point to point conversations manually. Pu the doc in a wiki, and there is only one master copy, and a single threaded discussion with everybody collaborating. Much more efficient, and that can be replicated across so many processes.
Enterprise 2.0 and social media isn’t just applicable to marketing or customer service. It can help any and all areas of the business from product development through sales, serice to operations and back office.
One of the key issues with enterprise 2.0 and social computing is that it fosters self-organizing collaborative networks and ad hoc information sharing. Most organisations have a traditional hierarchy with information being pushed down the organization chart from the top. It comes down to the culture of the orgainsation, but not every company is ready for that hierarchy to be “subverted”. It involves some risk on behalf of the management. They need to trsut their employees to do the right thing. They have to recognise that they will lose control. There is a great case study from Cisco on exactly this subject coming later.
The link gets you to a free version of John Gourville’s excellent article. Consumers over weight their existing product by 3 times. Vendors overweight how great their new solution is by 3 times. That combined together means that your mouse trap has to be 9 times better if it is going to get adopted. You need to recognize that “need to be an order of magnitude better” hurdle.
There are plenty of ways you can use enterprise 2.0. The crucial thing is think business process first, and sort out the appropriate technology second. I see too many projects that start with a particular blog, or a particular wiki and focus on how to use the technology. These should be business oriented projects first, that happen to use a new form of IT to support them.
I come from a background of implementing ERP and Finance solutions and we love methodologies. For enterprise 2.0 they are important too. However, every organization is different, with a different culture, so your methodology and approach needs to be very flexible to accommodate those differences. Our method for implementing enterprise 2.0 is called SWITCH. These are in priority sequence - the most important thing to do to work out what you are doing and why your audience should participate before you think about technology.
Being on networks like LinkedIn, or Xing can be important. They are great as an online CV, but more and more businesses are using them to network for partnerships or sales. YouTube can be a great channel, as can publishing your presentations on Slideshare. You can use all of the different communication channels to spread your message and connect with people.
JP Rangaswami is the MD of BT Design, which effectively means he is BT’s CIO. He is a great thinker with a great blog. Here is his 140 character explanation of Twitter. An adda (Bengali: আড্ডা ) is a South Asian concept, a form of intellectual exchange among members, who were originally of the same socio-economic strata, but the process has democratized in modern times.
Twitter is not just about celebrities like Stephen Fry with a million followers. Although there is plenty of nonsense and rubbish, or people reporting what they are eating, it is a tool like any other. It can add enormous value as an information respurce, or as a communication medium, or for helping you find your community. Here is the 3 step process for making use of Twittter. Use search to find your community (by topic, key words, etc.) add value for them, and make that a regular part of your day to day workflow.
Twitter si scalable. Because it is easy to monitor and you use it asynchronously, not like a 1 to 1 conversation of a call centre, then a few people can handle a lot of conversations. Wachovia Bank have just 2 people monitoring for customer service and help issues. Dell have a small team that finds issues on Twitter, and that generates them an additiona $10m a year in sales. Tiny in comparison to Dell’s overall revenue, but it’s incremental sales with a very modest effort.
You can use alerts and search and manual effort to monitor your online reputation. Or you can use a tool like BrandsEye which will monitor all the online conversations for you, and the turn that in to business intelligence to help you manage your brand’s reputation.
Anu Elmer's explanation of the collaboration platform they call Ourspace inside Swiss Re is another great "text book" example of how to get enterprise 2.0 and social media adopted properly in the corporate landscape. Swiss Re is the World's second largest reinsurance company and has been in operation since 1863. Their business is all about understanding risk, and they are known for being a conservative organization, which makes it all the more powerful that they have made such a success of this new technology. Anu, who is their Vice President of Communications and HR, told us that the mantra for the project is the proverb "None of us is as smart as all of us", which is a superb way to position their intent. She says: "increasing virtualisation of work including a large number of geographically dispersed teams drove the need for a collaboration platform in Swiss Re. We needed to break silos and increase interaction between different units and experts.." Swiss Re have done some of the classical things you need to do to make a project like this a success. The project was sponsored by a member of the Swiss re Executive Committee. Before they started they held an online strategy "jamming" session involving a significant percentage of all Swiss Re staff - this is an online, forum based discussion, a concept first piloted by IBM back in 2001, something that we strongly advocate. When the project itself started, they involved 1,300 users in a pilot that ran from April to September. The platform, based on Jive, is available to all 11,500 employees. As of today 55% of all Swiss Re employees have logged in at least once, and they are seeing a steady increase in creation and viewing of content. There are currently 347 groups created for collaboration on business topics with both global and local themes. The participation is cross-functional and comes from all regions and countries. They had used data from an existing internal user directory, called "Who is", as a starting point and IT had been amongst the first regular users, but eventually they've even got their account managers involved. There are some important messages to learn from their adoption story. Anu explained that they had to fight against the perception that they were creating an internal social network like Facebook, and that the social media terminology got in the way (more on that in a later post). They were careful to position this as a set of business collaboration tools. They spent time considering what type of exclusive and interesting content the community would need. They trained community managers and recognized (and budgeted for) the significant amount of time that group moderation, support and management takes. They identified a network of advocates, or champions, who they helped develop and encourage. They consulted group owners to see what more they could do to help. Anu also commented that it took a lot of off-line promotion to get things moving. One of the key questions that people from the corporate world ask about this kind of project is where is the ROI and how did you cost justify the project. Anu used the classical example of old style group working with a presentation sent by email to 9 people. You are immediately out of control, with 10 copies of the presentation - who's got the latest version? You then have to track and make sense of all the email dialogue back and forth. If you put that presentation in a shared group, the master presentation is in one place, and the team can have a sensible, threaded discussion together to agree what needs to be done. Anyone can see the benefit to that style of collaboration, but part of the problem with tracking ROI is that the company didn't measure how efficiently it worked the old way, so it's not easy to come up with "hard numbers" to help cost justify the spend to get to the new way. When we discussed this Anu explained that Swiss Re had taken a similar line to some other companies like Wachovia. They argued a very modest percentage saving in overall travel budgets. They had two existing, old, and not very effective Knowledge Management systems within their Intranet. These systems were turned off and the associated cost savings along with the travel reductions were used to help fund the project.
John Chambers is the CEO of Cisco. In this YouTube video he explains Cisco’s second major transformation with ‘business networks’ - the application of enterprise 2.0 inside the company. Well worth investing 1 hour and 6 minutes of your time. He explains he has an operating committee (11 people) that runs the company, ‘Councils’ that run $10 billion opportunities, “Boards’ which run $1 billion opportunities, ‘Working Groups’ that can support the councils and boards or other transactions within the company. His b biggest barrier/challenge was letting go of command and control. He admits he is from that school, but letting go has allowed him to achieve big benefits. Before the changes his operating committee could handle 2 projects/opportunities, but after e2.0 they can now handle 26 projects. The video provides lots of good quotes, anecdotes, and is a very good case study. See also http://mitworld.mit.edu/video/619
Pete Fields Portal, SSO, Web Parts/Portlets, Search, Wikis, Blogs, Enriched profiles, Presence 15,000 active team sites More than 6000 web conferences a month Saving $214 per web conference – dropped steadily over time as it should – here’s hard dollar savings More than 100,000 IM sessions daily More than 1500 entries thus far into Wachovia Wisdom August saw 46,000 visits to blogs Engage Gen Y Workers
ICAEW is a medium sized business, a little over 200 people. If you are an accountant in the UK this is the professional membership body you are most likely to be a member of. They have regional groups, special interest groups and faculties that meet. Their revenue comes from membership fees and advertising in their publications. They know the advertising revenue streams are disappearing, so adopting enterprise 2.0 is part of a change in business model for them. They have implemented an online network to connect together their 130,000 members. This will help the membership connect, collaborate and share knowledge more effectively, but it also provides ICAEW with sponsorship opportunities. They can sell sponsorship of the communities to key vendors who want access to these accountants and decision makers - companies like SAP, Sage, CODA, Xero, Twinfield, Oracle. The sponsorship revenue replaces the advertising revenue they are losing.
The 2.0 Adoption Council is for practitioners and companies actually doing the projects – no vendors. The associated community is for any bloggers consultants and vendors too. Hopefully we can share best practice and build more case study stories.
Last year at the Boston Enterprise 2.0 show, one of the best presentations was by Shawn Dahlen and Chris Keohane of Lockheed Martin. They explained the history and progress of their in-house developed Unity system that is spreading inside the organization. They started with a small pilot costing $8,000 which worked, and led to the next step which cost $50,000, and then they have steadily grown the team to 40 full time developers building and maintaining the infrastructure. Their system is based on the Microsoft SharePoint tool kit, as well as Google Search Appliance and Newsgator. They provide personal space for the individual, team spaces, blogging, wikis, document management, discussion forums, bookmarking and activity reporting. Although they aren't the originators of the phrase, their key message for anyone deploying enterprise 2.0 solutions was: "think big, start small, move fast"
If you are trying to get your head around how old style broadcast marketing is changing to the new style of permission based marketing you need to read Meatball Sundae. If you want to understand how the web is helping people get together around a product they are passionate about, or a cause they believe in, then you need to read Tribes. These two Seth Godin books are my recommendation as the quickest way to get to grips with how dramatically the world of marketing has changed over the last 5 years.
References and links for the things mentioned in this presentation.
All of the SME/SMB companies mentioned in this presentation are our customers. Please don’t hesitate to contact me if you need some free initial advice, or you need help with building your enterprise 2.0 solution. I would love to hear from you.