CSI activities will require software tools to support the monitoring and reporting on IT services
These tools will be used for data gathering, monitoring, analysis, reporting for services and will also assist in determining the efficiency and effectiveness of IT service management processes.
This presentation explains how IT auditing is important for all organizations to adequately protect critical IT systems, streamline systems management, reduce the risk of data loss, damage or leakage.
Panda Systems Management is a single, complete, cloud-hosted solution to centrally manage all your devices, wherever they are.
More info: http://www.pandasecurity.com/enterprise/solutions/cloud-systems-management/
Spur Infrastructure Performance With Proactive IT MonitoringCA Technologies
The application economy is forcing infrastructure monitoring strategies to adapt rapidly. Can your approach and tools keep pace?
View this deck from a recent webcast to learn how your IT monitoring approach and tools can be enhanced to meet the heightened demands of performance and availability across hybrid infrastructure that support today’s applications.
Learn more at http://bit.ly/1ttxgLp
This presentation explains how IT auditing is important for all organizations to adequately protect critical IT systems, streamline systems management, reduce the risk of data loss, damage or leakage.
Panda Systems Management is a single, complete, cloud-hosted solution to centrally manage all your devices, wherever they are.
More info: http://www.pandasecurity.com/enterprise/solutions/cloud-systems-management/
Spur Infrastructure Performance With Proactive IT MonitoringCA Technologies
The application economy is forcing infrastructure monitoring strategies to adapt rapidly. Can your approach and tools keep pace?
View this deck from a recent webcast to learn how your IT monitoring approach and tools can be enhanced to meet the heightened demands of performance and availability across hybrid infrastructure that support today’s applications.
Learn more at http://bit.ly/1ttxgLp
A change management process is a formal set of procedures and steps that are set in place to manage all changes, updates, or modifications to hardware and software (systems) across an organization. Typically, the change management process should be formalized through a management-approved policy. From an internal aud it perspective the policy should cover
A change management process is a formal set of procedures and steps that are set in place to manage all changes, updates, or modifications to hardware and software (systems) across an organization. Typically, the change management process should be formalized through a management-approved policy. From an internal aud it perspective the policy should cover
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.
ServiceNow IT Service Management (ITSM) Process.pdfAelum Consulting
ServiceNow ITSM is a comprehensive suite of cloud-based tools designed to manage IT services, infrastructure, and operations. It helps organizations effectively design, deliver, operate, and improve IT services in alignment with business needs.
ServiceDesk Plus , produk Helpdesk dari ManageEngine, terdiri dari Standard, Profesional dan Enterprise. Kami PT DAYA CIPTA MANDIRI SOLUSI siap membantu implementasikan helpdesk di tempat Anda.
Network Operation Centre Highlights and Practices
In complex networks, the telecom operators and IT organizations can consider the report for high level planning and operations
Alignia for Business Processes controls and identifies conflicts in the critical Business Processes, such as processing purchase orders in manufacturing companies, supplying branches in the retail sector or nightly closing at a bank. It uses information already available in your systems, and integrates it in the product and controls the operation of your processes in an immediate, simple and non-intrusive manner, without need to program or modify your applications.
Alignia for Business Processes controls and identifies conflicts in the critical Business Processes, such as processing purchase orders in manufacturing companies, supplying branches in the retail sector or nightly closing at a bank. It uses information already available in your systems, and integrates it in the product and controls the operation of your processes in an immediate, simple and non-intrusive manner, without need to program or modify your applications.
The Internet of Things (IoT), is defined as the network of physical objects—devices, vehicles, buildings and other items—embedded with electronics, software, sensors, and network connectivity that enables these objects to collect and exchange data.
An operating system is a program that acts as an interface between the user and the computer hardware and controls the execution of all kinds of programs.
Luckily, there’s plenty of good quality coding training available here on the Internet. What better place to learn web development than the web itself?
Internet is a global communication system that links together thousands of individual networks.
It allows exchange of information between two or more computers on a network.
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and in the Information Technology Infrastructure Library.
Understanding System Center
https://www.youtube.com/watch?v=4sYqb6F5QKk
Microsoft System Center Orchestrator is a workflow automation software product that allows administrators to automate the monitoring and deployment of data center resources.
Understanding System Center
https://www.youtube.com/watch?v=4sYqb6F5QKk
The chapter classifies existing QoS/QoE mapping models from practical perspectives, also enumerates few IP-oriented QoE/QoS mapping models used for video services. Further discusses approaches that could be used to add QoE capability to networks and services.
Microsoft System Center is a set of server management products which are aimed at helping corporate or enterprise IT administrators to manage their systems, whether on-premises, in the cloud, or across platforms.
Quality of experience (QoE) is the degree of delight or annoyance of the user of an application or service. It results from the fulfillment of his or her expectations with respect to the utility/enjoyment of the application or service in the light of the user’s personality and current state.
QoS is the measurable end-to-end performance properties of a network service, which can be guaranteed in advance by a service level agreement (SLA) between a user and a service provider, so as to satisfy specific customer application requirements.
A technology that enables the forming of logically isolated virtual
networks over shared physical networks so that heterogeneous collections of multiple virtual networks can simultaneously coexist over the shared physical networks.
Explain the elements of the NFV infrastructure and their interrelationships.
Understand key design issues related to virtualized network functions.
Explain the purpose of and operation of NFV management and orchestration.
Present an overview of important NFV use cases.
The development process adopted for a project will depend on the project's aims and goals.
The models specify the various stages of the process and the order in which they are carried out.
The way testing is organized must fit the development life cycle or it will fail to deliver its benefit.
In this chapter, we will introduce you to the
fundamentals of testing:
why testing is needed;
its limitations, objectives, and purpose;
the principles behind testing;
the process that testers follow;
and some of the psychological factors that testers must consider in their work.
Verification is the process of checking that a software achieves its goal without any bugs.
Validation is a dynamic mechanism of Software testing and validates the actual product.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
2. • CSI activities will require software tools
to support the monitoring and
reporting on IT services
• These tools will be used for data
gathering, monitoring, analysis,
reporting for services and will also
assist in determining the efficiency and
effectiveness of IT service
management processes.
Mustufa Sir
3. • From a service perspective the use of tools
enables an organization to gain the ability to
understand the health of its services from an
end-to-end perspective.
• From a process perspective the use of tools
enables centralization of key processes and
automation and integration of core service
management processes.
Mustufa Sir
4. • The ITSM software tools of today have
expanded their scope from mere ‘point’
solutions focusing on to complete, fully
integrated solution suites.
Mustufa Sir
5. 7.1 Tools to support CSI activities
• Technology specifically means systems and
service management toolsets used for both
monitoring and controlling the systems and
infrastructure components and for managing
process-based workflows, such as Incident
Management.
Mustufa Sir
6. 7.1.1 IT service management suites
• The success of ITIL within the industry has
encouraged software vendors to provide tools and
suites of tools that are very compatible with the ITIL
process framework providing significant levels of
integration between the processes and their
associated record types.
Incidents
Problems Changes
risk
Mustufa Sir
7. 7.1.2 Systems and network management
• These tools are typically specific to the
technology platforms that are under
management and are used to administer the
various domains but can provide a wide variety of
data in support of the service management
mission.
• These tools generate error messages for event
management and correlation that ultimately feed
the Incident Management and Availability
Management processes.
Mustufa Sir
8. 7.1.3 Event management
• Events are status messages that are generated
from systems, network and application
management platforms.
• These events are created when one of the
above tools senses a threshold has been met
or an error condition is discovered.
Mustufa Sir
9. 7.1.4 Automated incident/problem resolution
• There are many products in the marketplace
that support the automation of the traditional
manual, labour-intensive and error-prone
process of incident and problem discovery and
resolution.
Mustufa Sir
10. 7.1.5 Knowledge Management
• There are specialist tools available that
support and streamline the discipline of
Knowledge Management.
• Providing efficient and accurate access to
previous cases with proven resolution data,
these tools address the symptoms associated
with the current incident or problem.
Mustufa Sir
11. 7.1.6 Service Request and fulfillment (Service
Catalogue and workflow)
• As mentioned in the ITSM section, there are
specialized tools that deal with Service
Catalogue definition, request management
and the workflow associated with the
fulfillment of these requests.
Mustufa Sir
12. 7.1.7 Performance management
• Performance management tools allow for the
collection of availability, capacity and
performance data from a multitude of
domains and platforms within the IT
infrastructure environment.
Mustufa Sir
13. 7.1.8 Application and service performance
monitoring
• Many vendors provide tools that monitor the
end-to-end delivery of services, using either
active or passive technologies, to fully
instrument and probe the many components
of the service delivery chain.
Mustufa Sir
14. 7.1.9 Statistical analysis tools
• Raw data from many of the above tools needs
to be captured into a single repository for
collective analysis.
Mustufa Sir
15. 7.1.10 Software version control/software
Configuration Management
• These tools support the control of all
mainframe, open systems, network and
applications software providing a Definitive
Media Library type repository for the
development environment.
Mustufa Sir