The document discusses the challenges of managing complex IT systems and presents Panda Cloud Systems Management as a solution to improve efficiency and productivity. It highlights features such as centralized management, real-time monitoring, automated fixes, and proactive support to minimize downtime and enhance performance. The benefits include cost reduction, improved asset management, and the ability to demonstrate IT department effectiveness through detailed reporting.

1. THE NEW WAY OF MANAGING, MONITORING AND SUPPORTING IT
SYSTEMS
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Systems Management

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1. Challenges For Improving Productivity
2. What is Panda Cloud Systems
Management?
3. Benefits of Panda Cloud Systems
Management
4. Resource and Infrastructure
Requirements

3. Challenges for Improving
Productivity
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4. Increasingly complex IT infrastructure
More devices – greater variety:
• Users are now more mobile
• Numerous remote offices
• Similar or tighter budgets
• Flexible troubleshooting: at any time, in any
place
Increasingly vicious circle of inefficiency
Heterogeneous mix of tools:
• Incidents constantly interrupting productivity
• IT department reduced to firefighting
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5. Unproductive
circle
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Más dispositivos a
gestionar
Parque de IT mas
heterogéneo
Más delegaciones
remotas
Más trabajadores en
itinerancia
Más dispositivos con
problemas
Más herramientas de
gestión IT heterogéneas
Mayores
ineficiencias

6. The aim of IT departments:
Achieve maximum efficiency
• Continuous visibility of device status
• Proactive operation
• Operational flexibility
The aim of the company:
Achieve maximum employee productivity
• Devices always operating
• No unproductive downtime
• Non-intrusive maintenance
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7. What is Systems Management?
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8. A single, complete, cloud-hosted solution to centrally manage all your devices, wherever
they are.
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Centralized device management from
the cloud, from anywhere at any time
from a simple browser
Incident alerts and tickets
MDM: remote mobile device configuration
Continual real-time monitoring of all devices

9. Systems Management: Five steps for
increasing efficiency
Virtuous Circle
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Inventoring
Monitoring
Management
Remote Support
Reporting

10. Asset inventory
Agent installation
• First device installed via mail or direct download
• Others automatically installed without user
intervention
Device registration
• Automatic inventory
• Registration of all hardware, software and new
devices
Monitoring of all
devices
Device monitoring
Memory consumption, CPU, storage, device shut
down, etc…
Server monitoring
Monitoring of services delivered across the
Internet: message queues, unavailable services,
etc.
Generation of alerts and tickets
Alerts sent when errors are detected.
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11. Device
management
Patch management
• Prevents security holes and errors
• Keeps operating systems up-to-date
Software update & distribution
• Uniform installation of software
• Simultaneous updates
Automated fixes
• Automatic execution of scripts on receiving alerts
• Automatic resolution of common incidents (disk
space, high CPU usage…)
Support
Non-intrusive support tools
• Task administrator
• Events viewer
• Registry
• Download manager
• Command line
• Services
Otherwise…
• Shared desktop
• Remote desktop
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12. Reports
Highlight the work of the IT team
• Number of actions taken
• Errors prevented or resolved
• Time invested
Identify conflictive areas
• Problematic hardware and software
• Users with low IT skills or specific requirements
Demonstrate return on investment
• Less interruptions
• Fewer problems filtering through to users
• Improved efficiency of the resources assigned
to the IT department
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13. Benefits of Panda Cloud
Systems Management
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14. Asset
management
Take control of IT resources
• Granular visibility of ALL managed devices.
• Stay up-to-speed with everything that happens in
the corporate environment.
• Know which software and hardware is installed
and in use.
• Prevent potentially dangerous non-productive
activities.
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Minimize costs
Reduce repetitive tasks and phone calls; be
proactive
• Real-time alerts warn of symptoms that could
become genuine problems.
• Automate repetitive tasks.
• Information about changes to each device
displayed in a log.
• Patch management keeps all devices up-to-date.

15. Simple and
centralized
Manage all IT resources from a single, centralized
Web console
• 100% cloud-hosted solution
• Managed at any time and from anywhere, no
matter where you or the user are
• Tools are constantly extended and updated
• Ultra-light communications agent
• Practically zero learning curve.
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Demonstrate the
work carried out
Evaluate the work carried out
• Show who has done what, with what device, for
how long, etc.
• Demonstrate reductions in downtime and time
dedicated to support
• Identify problematic hardware/software

16. Provide better
support
Proactive, non-intrusive troubleshooting
drastically reduces calls to the Support dept.
• Monitor and provide remote support to all
employees.
• Use non-intrusive incident diagnosis and
resolution to increase productivity.
• Geolocate lost or stolen mobile devices and
delete sensitive data.
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17. Resource and Infrastructure
Requirements
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18. Cloud-hosted service
No additional infrastructure required, only a
browser and Internet connection to access the
console.
Practically zero learning curve
Simple, intuitive interface, with frequently used
options at a single click.
Ultra-light agent
3 MB, minimal memory and CPU usage. Minimal
bandwidth consumption.
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19. Thank you!