Recognizing the other person without inserting your own values or judgement. Acknowledgement maybe simple and with or without understanding. For example, in the response ‘I hear what you are saying’, the person acknowledges a statement without agreeing with it. Acknowledgement maybe verbal or nonverbal

1. IPR
• Interpersonal relationship
• Interpersonal relationships refers to reciprocal social and
emotional interactions between two or more individuals in
an environment
• Interpersonal relationship means interaction or relations
between two or more individuals

2. TECHNIQUES OF INTERPERSONAL RELATIONSHIP
1. Listening
2. Acknowledgement
3. Feedback.
4. Mutual or congruence
5. Clarification
6. Focusing or refocusing
7. Validation
8. Reflection

3. 9. Open ended questions
10. Non verbal encouragement
11. Restatement
12. Paraphrase
13. Neutral response
14. Incomplete sentences
15.minimum verbal activity
16.Broad coining statements

4. 1.LISTENING
• The process of consciously receiving another person’s
message. It includes listening eagerly,, actively,
responsively and seriously.

5. ACKNOWLEDGEMENT
• Recognizing the other person without inserting your own
values or judgement. Acknowledgement maybe simple
and with or without understanding. For example, in the
response ‘I hear what you are saying’, the person
acknowledges a statement without agreeing with it.
Acknowledgement maybe verbal or nonverbal

6. 3.FEEDBACK
• The process where the receiver relays the effect of the
message to the sender, which either helps keep the sender
on course or alters his course. It involves acknowledging,
validating, clarifying ,extending and alerting. Nurse’s
feedback to patient: ‘ you did that well’ involves giving
constructive information to patients about how the nurse
perceives and hears them.

7. 4. MUTUAL OR CONGRUENCE
• Harmony of verbal and nonverbal messages. For example,
a patient is crying and saying, ‘I feel okay’. The nurse says,
‘you say you feel okay but you are crying. Let’s talk about
what’s going on’.

8. 5. CLARIFICATION
• The process of checking out or making the intent or the
hidden meaning of the message clear or of determining if
the message sent was the message received. Nurse: ‘ you
said you feel funny. Can you describe what funny means?’

9. 6. FOCUSING OR RE FOCUSING
• Picking up on Central topics or 'cues’ given by the
individuals; concentrating attention on a single point.
Nurse: ‘you were telling me how hard it was to talk to your
mother’.

10. 7. VALIDATION
• The process of varying the accuracy of Sender’s message.
Nurse: ‘yes, it is confusing with so many people around’.

11. 8. REFLECTION
• Identifying and sending a message back acknowledging
the feeling expressed or reflecting back the last few words
of the message; directing question, feelings and ideas
back to the patient ( conveys acceptance and great
understanding) nurse: ‘you feel depressed?’ or
‘depressed?’

12. 9. OPEN-ENDED QUESTIONS
• Asking questions that cannot be answered in a 'yes’ or ‘no’
or ‘maybe’ generally requiring an answer of several words
in order to broaden conversational opportunities and to
help the patient communicate. Do not ask ‘ did you have a
good time on your past?’ Rather ask, ‘how did your pass
go?’.

13. 10. NON VERBAL ENCOURAGEMENT
• Using body language to show interesting, understanding,
support, caring and / or listening in order to promote data
gathering. Nurse: ‘ Nod appropriately as someone talks’.

14. 11. RESTATEMENT
• Restating what the patient says; repeating the main Idea
expressed. Nurse: ‘you said that you hear voices’.

15. 12. PARAPHRASE
• Summarizing or rewarding what has been said.
Nurse:’what I hear you saying is that you can’t live
comfortable at home’.

16. 13. NEUTRAL RESPONSE
• Showing interest and environment without saying
anything else. Nurse: ‘ yes…’ ‘uh hmm…’.

17. 14. INCOMPLETE SENTENCES
• Encouraging the patient to continue. Nurse: ‘then your life
is…’.

18. 15. MINIMUM VERBAL ACTIVITY
• Keeping your own verbalization minimum and letting the
patient lead the conversation. Nurse: ‘you feel…?’

19. 16. BROAD COINING STATEMENTS
• Opening the communication by allowing the patient
freedom to talk and focus on himself. Nurse: 'how have
you been feeling?’ ‘ what would you like to talk about
today?’

20. SUMMARY
• In this presentation I have included definition of
interpersonal relationship, techniques of interpersonal
relationships like listening, acknowledgement, feedback,
mutual or congruence, clarification, focusing or re-
focusing, validation, reflection open ended questions non
verbal encouragement, restatement, paraphrase ,neutral
response, incomplete sentences, minimal verbal activity,
broad coining statements.