Listening Skills is very Essential in soft skills Communication. If you have a good communication - Listening skills you can be a Good Learner, Good Speaker and Get success in you life. Here is Presentation compiled by Team Huzafa Tuition Centre just for your knowledge enhancement. So learn listening by Huzafa tuition Centre. IF YOU HAVE ANY MORE QUERY YOU MAY ASK IN COMMENT. HUZAFA TUITION CENTRE ALWAYS HERE FOR YOU ... Huzafa Tuition Centre's motive is to create a place where every student can find solutions of his / her life's problems. Either its related to education or his / her personal life. A place where a person come to get comfort, get knowledge, get hope and get solutions. YOU MAY FOLLOW US ON FACEBOOK ALSO https://www.facebook.com/Huzafa-Tuition-Centre-103311238056104/?ref=aymt_homepage_panel&eid=ARCVKFNIYrYNFhz8BIN82WTtpvKwZ9jB9eKlMT8QIgyM8iYQN8YEu-ipD84jq3GpXZHILqiv9ykA5i2X ON TWITTER https://twitter.com/CentreHuzafa ON INSTAGRAM https://www.instagram.com/huzafa_tuition_centre/ ON SLIDESHARE https://www.slideshare.net/HuzafaTuitionCentre/generation-of-computer-huzafa-tuition-centre?qid=5eadab2c-aa5d-404b-8be8-608994e98b78&v=&b=&from_search=1

1. HUZAFA TUITION CENTRE
A Place To Learn Life…..
“LISTENING
SKILL”
AUGUST
SPECIAL
DAY

2. SOFT SKILL
COMMUNICATION
SPEAKING - LISTENING - READING - WRITING

3. LISTENING SKILL
What we learn
 Definition
 Process of Listening
 Importance of Listening
 Modes of Effective Listening
 Level of Listening
 Key Elements of Active Listening

4. LISTENING - DEFINITION
 Listening is the ability to accurately receive and
interpret messages in the communication process.
 Listening is key to all effective communication,
without the ability to listen effectively messages are
easily misunderstood.
 “Listening is the process of receiving, constructing
meaning from, and responding to spoken.

5. PROCESS OF LISTENING

6.  1-Receiving
• Is the intentional focus on hearing a speaker’s
message.
• This stage is represented by the ear because it is
the
primary tool involved with this stage of the listening
process.

7.  Understanding
• In the understanding stage, we attempt to learn
the meaning of the
message, which is not always easy.
• Deciding what the message means to you

8.  Remembering
• Remembering begins with listening; if you can’t
remember
something that was said, you might not have been
listening
effectively.
• However, even when you are listening attentively,
some
messages are more difficult than others to
understand and
remember. Highly complex messages that are filled
with detail
call for highly developed listening skills.

9.  Evaluating
• The fourth stage in the listening process is
evaluating.
• evaluations of the same message can vary widely
from
one listener to another.
• The stages two, three, and four are represented
by the
brain because it is the primary tool involved with
these
stages of the listening process.

10.  Responding
• Responding—sometimes referred to as feedback—is the fifth
and
final stage of the listening process.
• Your reaction to the message. It can be emotional and
intellectual
• For example, you are giving positive feedback to your instructor
if at
the end of class you stay behind to finish a sentence in your
notes
or approach the instructor to ask for clarification. The opposite
kind
of feedback is given by students who gather their belongings and
rush out the door as soon as class is over.
• This stage is represented by the lips because we often give
feedback
in the form of verbal feedback; however, you can just as easily
respond nonverbally.

11. LISTENING MODES
 . Attentive Listening
 Responsive Listening
 Active Listening

12.  ATTENTIVE LISTENERS focus on the spe
work hard to eliminate distractions (such as
noise or poor delivery skills).
ATTENTIVE LISTENERS are patient and le
speaker finish their thoughts without interru
This is a difficult, but essential, skill to mast
order to be considered a good listener
Attentive Listening

13.  RESPONSIVE LISTENING demonstrates to the speaker
that you’re listening and understanding what they’re
saying while encouraging them to continue talking.
NON-VERBAL RESPONSES
• Smiling
• Appropriate facial expression
• Affirmative nod of the head
• Appropriate eye contact
• Minimizing distractions (turning
off cell phones, etc.)
• Taking notes (under-utilized way
to broaden the depth of listening)
• Leaning slightly towards the
speaker
VERBAL RESPONSES
• “Uh huh”
• “I see”
• “Yes”
• “Really?”
• Occasionally
paraphrasing what
you’ve heard
Use encouraging responses:

14.  Avoid discouraging responses:
Nervous gestures
• Yawning
• Looking at your watch

15. ACTIVE LISTENING
 ACTIVE LISTENING is probably the most important
listening skill. It is active because it combines the
skills of listening and responding without invalidating
the speaker’s comments, giving the speaker your
personal opinion or advice, or drawing the ownership of
the conversation away from the speaker.
An ACTIVE LISTENER monitors the communication of
a message for both content and feeling. They pay
attention to what people say, how they say it, and why
they’re saying it.

16.  Watch for both nonverbal and verbal indicators:
NONVERBAL INDICATORS
• Tone of voice, vocal
inflection, pacing, breathing/
not breathing
• Body language (hands,
posture, movements)
• Facial expression
• Emotion behind the words
VERBAL INDICATORS
• Use of strong or
emotional language
(cursing, derogatory
comments)

17. ACTIVE LISTENING
 Once the listener feels they understand the sender’s
message, they paraphrase it back to the speaker to ensure
understanding prior to responding with their own answer or
message. The listener’s goal is to first understand the
messenger’s thoughts, feelings, and needs and then to send
them back to the messenger for verification of accuracy
before proceeding. When paraphrasing, be sure to use your
own words rather than simply parroting back what the
messenger said. You can begin paraphrase statements with:
• “It sounds like…”
• “In other words…”
• “So…”
It is important to acknowledge or play back both the content
and the feelings behind the words. Otherwise, you’ll miss
critical information that is important to the sender. There’s no
real order for restating what you’ve heard. Often, it is what is
most noticeable (the content or the feeling behind the words).
For example:
• “As you’ve said, everything is organized and ready
(content), and yet you look somewhat overwhelmed by this
(feeling).”
• “So, you’ve recommended that the product be used for the
next surgery (content), however you don’t seem excited
about this change (feeling).”

18. LEVELS OF LISTENING
 Listeners typically pay attention to the area of
communication they think is most important.
However, failure to distinguish between different
levels of communication can result in a lost or
misinterpreted message.

19.  LISTENING LEVELS
Most conversations cover four primary levels of
communication:
• Factual: conveyed through an accounting of
information and facts
• Perceptive: a conveyance of beliefs and
thoughts,
with or without regard to facts
• Emotive: feelings and emotions conveyed
through
verbal, vocal, or visual channels
• Mixed: conveyed through sarcasm, cliché, or
humor

20. LEVELS OF LISTENING
 IDENTIFYING LEVELS OF LISTENING
It is important to identify the level of
communication in order to accurately assess the
issue and respond to the messenger. Inaccurate
assessment of the communication level will lead to
a misinterpretation of what is being conveyed,
resulting in ineffective communication.

21. CONVERSATION
PROMPTS & PROBES
 Clarifying Content
Once you’ve identified the need or issue
being conveyed
to you, it is important to dig a little deeper
to make sure
you’ve hit the heart of the issue. While it is
easiest to ask
a question, too many questions can begin
to feel like an
interrogation. The best way to elicit more
info, and
thereby clarify and issue, is to prompt the
speaker using
prompts and probes:

22.  • “Tell me more…”
• “Why do you say that?”
• “For example?”
• “How so?”
• “And?”
• “Then?”
• “Such as…”
• “So?”
• “Because?”

23.  Used in combination with paraphrasing skills,
prompts
and probes create the best-case scenario – a
conversation firmly entrenched in the speaker’s
court
with an abundance of information being conveyed,
paraphrased, and clarified.

24. DO TAKE CARE YOURSELF
THANKYOU…