Nilendu Maity is seeking a challenging position in a reputed industry. He has over 10 years of experience in customer service and recruitment roles. Currently, he works as an Associate - Recruitments at Zedpoint Management Services Pvt Ltd, where he is responsible for end-to-end recruitment activities including sourcing candidates, screening, coordinating interviews, and offer generation. Previously he has worked in customer service roles at TNT India Ltd, X-ploreTech HDN Pvt ltd, and Magus Customer Dialog Pvt. Ltd, where he resolved customer issues. He has strong communication, leadership, and Microsoft Office skills.

1. Nilendu Maity
Email: nilendumaity@gmail.com/ nilendumaity @rocketmail.com • Mobile: +91 9830989442 •
Address: 45/S Mahendra Banerjee Road. Kolkata - 700031, West Bengal
To pursue my career in an organization,that provides ample opportunity for individual growth and channelizes
my skills and potential to meet organizational goals.
Seeking a challenging position in…
Any reputed industry
 Ability to adapt well and perform in new competitive environment.
 Can work well in both team environment and individual assignments.
 A motivated and diligent team player utilizing excellent communication, interpersonal skills with strong
analytical mind-set.
EDUCATION/ CERTIFICATIONS
• Bachelor in Commerce (Hons), Calcutta University, (2004)
• Higher Secondary (Commerce), West Bengal Board of Senior Secondary Education, (2001)
• Secondary, West Bengal Board of Secondary Education, (1999)
• Pursuing ICWAI
• Completed Diploma course in Financial Accounting from West Bengal Youth Computer Association.
Course Details : Windows, MS-Word, MS-Excel, Internet, E-Mail and Accounting Package Tally 4.5, 5.4, 6.3,
7.2, 8.1 & 9.0
PROFESSIONAL EXPOSURE
Zedpoint Management Services Pvt Ltd
www.zedpoint.co.in
Designation: Associate - Recruitments
Duration: From June 2011 to Till date
Job responsibilities:
• Managing end to end recruitment responsibility of Technology hiring across India.
• Interact with assigned Business Heads, understand their requirements and fulfill the same using quality
resources within stipulated time and thereby meeting recruitment targets.
• Headhunt the right professionals based on the specific requirement.
• Sourcing - Developing and implementing through various sources, which includes internet (Job Portals
such as Naukri, Monster, Times job), Consultants, Advertisements, Referrals and Networking (through
Networking groups such as Yahoo/Google groups, Orkut communities, LinkedIn).
• Preliminary Screening of potential candidates in order to assess the candidate's suitability, Attitude,
Academic & professional qualifications, experience, communication skills etc, coordinate with technical
panels for technical evaluation and feedback.
• Arranging & Coordinating Interviews with Technical Panel, and Continuous Follow up.
• Follow up and Closure – Follow up with the hiring manager and technical panel to obtain feedback,
calibrating the candidate and assist in decision-making process.
• Offer documentation and Offer Generation – Collecting the required documents from Candidate,
Working closely with hiring manager to decide on compensation package and necessary approvals from
senior management.
• Regular follow ups with candidates to ensure smooth joining and on-boarding formalities.
• Generating the Market-Scan reports as per the business need.
• Updating and Sharing the Expected Joiners Selection Tracker and BG Trackers to the delivery team on
a regular basis.
• Interaction with Customer on a weekly basis to review on the Open Positions.
• Daily or Weekly pipeline updates to Business Managers and coming up with workable solutions to
challenges faced during hiring cycle.
• Maintaining the hiring information in an internal Centralized Recruitment Web-based tool.
• Expertise in Volume hiring and involved in co-ordination of Walk-in drives.
• Resource Management System: End to end knowledge of RMS starting from creating and posting a
requisition, uploading CV, updating feedback till offer generation.
Résumé of Nilendu Maity
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2. TNT India Ltd
www.tnt.com
Designation: Customer Service Officer
Duration: From Jan 2009 to May 2011
Job Responsibilities:
Handled Major Key account customers like Redington, Lenovo, HCL info system & DHL.
Tracking the out bound shipments and updating to the customer on a daily basis through MIS report
Monitoring the shipments proactively till it get delivered, Additional responsible is to attend Front line calls and
update the customers accordingly and achieved 99% in frontline target by month on month,
Coordinating with destination for priority shipments for timely delivery and Updating Daily Inbound and
Outbound Reports to CEO on a daily basis.
Regular coordinating with Operation team for inbound & outbound shipments for friction free operations.
X-ploreTech HDN Pvt ltd
Designation: Customer Care Executive (Voice and Non Voice)
Duration: From Feb 2007 to Dec 2008
Job Responsibilities:
Working as an Customer Care executive. Taking calls and mails from the customer’s end and resolving there
issues regarding their mobile number portability.
Magus Customer Dialog Pvt. Ltd.
Designation: Customer Care Executive (Voice and Non Voice)
Duration: From Feb 2006 to Jan 2007
Job Responsibilities:
Working as an Customer Care executive. Taking calls from the customer’s end and resolving there issues
regarding their mobile phone connection.
Positive Attributes
• Strong Knowledge in Team Building, Leadership, Motivation,
• Systems Exposure: MS Office, Financial Accounting
PERSONAL DETAILS
• Date of Birth: 18th June 1983
• Languages: English, Hindi & Bengali
REFERENCES
• References Available on Request
Résumé of Nilendu Maity
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