Tamer Galal El Genedy has over 13 years of experience in retail management positions with AlFuttaim Group's Toys R Us stores in Egypt. He has held roles as Store Manager, Department Manager, and Senior Sales Assistant. In these roles, he helped stores achieve sales targets and receive awards for customer service and low shrinkage. He has a Bachelor's degree in Commerce from Suez Canal University and various management and customer service training certificates.

1. Experience
 Store Manager
AlFuttaim Group - Toys R Us – Dandy Mall
October 2013 to Present
 Achieve the agreed financial budget by the end of December of every year.
 Through effective controllable cost control management, reduce the controllable costs by nothing
less than the below target.
 Plan and execute annual stock take as per the defined SOP’s, delivering a result of no more than
0.4% at retail.
 Ensure that the stock take objective is achieved by adhering to the inventory management SOP’s,
365 days of the year.
 Through effective communication, stock management systems and processes, ensure that the
store has 100% on shelf availability.
 Execute the weekly bulletin on time and follow up against the requirements.
 Ensure daily briefings take place to update the team on Business performance, new products,
SOP’s and HR initiatives. Feedback is to be monitored on a monthly basis and feedback/guidance
provided where required.
 Execute weekly internal audit/SOP checks as per Area Manager Guidelines.
 The mystery shopping program will be conducted monthly by Hellion; each store is required to
achieve an average result of no less than 85% by end of year.
 The Customer Survey Index will be conduct bi-annually; required to achieve nothing less than the
below target for both the CSI and the CP
 The Retail Calendar must be executed precisely in store, driving brand awareness and sales.
Review and measure all of the promotional KPI’s within one month after the completion of a
promotion.
 Increase staff engagement through the continuous development of the Linked action plan,
focusing on 5 key priorities. The priorities will be reviewed based on the results from our next
survey scheduled yearly.
 Mentor and coach existing locals by territory and ensure development plans are in place.
 In conjunction with the HR Business Partner ensure that all Human Capital projects are
implemented as per guidelines and queries dealt with in a timely and effective manner.
 Recommend areas of training need within the store and assists in developing and delivering
programs to address them.
 Help identify individuals with potential within the store and allocate additional responsibilities to
further their development.
Tamer Galal El Genedy
Address: Shoubra–Cairo - Egypt.
Mobile: +2 0122 409 00 12 Mobile: +2 0114 441 36 81
Email: tamer.galal@alfuttaim.ae

2.  Department Manager
AlFuttaim Group - Toys R Us – Dandy Mall
January 2010 to September 2013
 Maximize sales and exceeds store budgets, through assistance in and supervision of effective and
continuous space, stock and seasonal management, and highest possible levels of customer
service.
 Recommend store layout and stock positioning. Help manage stock availability.
 Train and promote high customer service standards. Give feedback on lines, sellers, and customer
requests. Recommend in-store promotions.
 Help ensure store achieves defined stock loss targets. Ensure store accurately carries out all loss
prevention activities as defined by stock loss action plans & constantly seek to improve staff
awareness of stock loss issues.
 Participate in delivering highest standards of in store training including weekly communication,
daily de-briefs, product knowledge and on the job coaching.
 Recommend areas of training need within the store and assists in developing and delivering
programs to address them.
 Help identify individuals with potential within the store and allocate additional responsibilities to
further their development.
 Senior Sales Assistant
AlFuttaim Group – Toys R Us – Arkadia Mall
July 2008 to December 2009
 Participating in the sales floor replenishment.
 Planning of daily staff activities & Delegating staff duties on daily basis and ensuring rotation
among duties and tasks.
 Assisting with staff training & Monitoring staff performance and attendance.
 Assisting the Department Manager in opening or closing the store.
 Assisting with the cash count and action close of day on system.
 Advising customers & providing excellent customer service.
 Following operating procedures
 Sales Assistant
AlFuttaim Group – Toys R Us – Arkadia Mall
July 2005 to July 2008
 Providing excellent customer service.
 Processing transactions quickly and accurately.
 Advising customers.
 Winning sales to meet targets.
 Maintaining eye-catching effective displays within the store.
 Following operating procedures.
 Providing customers with an enjoyable shopping experience.
Achievement
 Shared in elevating Toys R Us Dandy to achieve #1 sales ranking out of 15 stores (Egypt/GCC) in 2011.
 Tied for the first place among TRU for the lowest shrinkage in 2011, 2013 & 2014.
 Earned Service champion award from Alfuttaim retail division 4 times for an exceptional service.

3. Education
 B.Sc. In commerce (Accounting Dep.) 2002, Suez Canal University.
Courses
 Coaching from Al Futtaim training center.
 Management skills & leadership from Al Futtaim training center - UAE.
 Let The Magic Begin from New Horizons in communication skills.
 The Evolving Supervisor from Al Futtaim training center.
 (GAMES)Customer service training
 Public relation, customer care and loyalty.
Languages
 Arabic: Mother tongue.
 English: Very good reading, writing & speaking.
Certificates
 You Are Spotted award in April 2014 Alfuttaim Group.
 Service Champion in October 2010 Alfuttaim Group.
 Management skills form Alfuttaim training center.
 Let The Magic Begin customer service from New Horizons.
 The Evolving Supervisor from Al Futtaim training center
Computer Skills
 Windows 98, Windows XP, Windows Vista, Seven & Internet Fundamentals.
 Office 97-XP- 2007 (Word - Excel - Power Point).
 Good user for computer software.
Personal Skills
 Work Oriented, energetic, self motivated seeks stability and team work spirit.
 Self-starter dedicated, hard-working person who works well with other.
 Detail oriented a team player, great organizational and interpersonal skills.
Personal Data
 Name: Tamer Galal El Genady.
 Date of Birth: 01/06/1978.
 Place of Birth: El Qalubia.
 Marital Status: Married.
 Military Status: Finished.
 Address: 10 khaled Bin El Waleed st. Shoubra El Khiema – Greater Cairo.
 Mobile: +2 0122 409 00 12 Mobile: +2 0114 441 36 81
References
 Furnished upon request.