1. A Y U S H I M A D A A N
22/42A Kent Street Epping, Sydney, NSW 2121
0449983483
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Seeking to obtain work in Accounting department within an organisation to utilise my
knowledge and skills acquired at university and assist with compiling, sorting,
maintain business record.
S K I L L S
Case study involved preparing BASstatement and otherfinancial documents
Research project based on planning on opening a business in Sydney with financial layout.
Intermediate user for MSOffice
Ability to prioritise work and meet deadlines
Proficient in accepting instruction and executing successfully.
User friendly with Windows and Macintosh Operating Systems
Multi-lingual – English, Hindi and Punjabi
W O R K E X P E R I E N C E
AMP Capital Shopping Centre April 2016 - Present
Customer Service- Concierge/ Reception
Delivering highest standards ofcustomer service working among the team ofhighly engaged
team.
Directing customers towards the store
Recording opening and closing float with excel.
Banking gift card sales money with EPTOS, Credit cards and cash.
Preparing reports for customer complaints / retailers feedback.
Explaining T&C’s and Issuing gift cards using Vii.
Handling shop mobility for disabled customer
Maintaining lost and found register and contacting customers for the same.
Issuing staffparking cards and maintaining records on excel for issuance.
Samsung Electronic Australia Nov’ 2015 –March 2016
Service Tracking Officer
Catering to needs and requirements ofServicetracking for Samsung Washing Machine Recall
project.
Outbound Calling to Service Centreto keep a track ofjobs assigned
2. Creating Serviceorders for new jobs
Raising exchange/refund request
Performing admin support to the service centre undercertain circumstances.
Addressing all issues for warranty claim,spare parts and software.
Tracking and maintaining excel database for closure ofjobs on daily basis
Issuing ofletter in case ofrejection, no contact and tracking ofregistered post.
Trend Micro Australia Sept’ 2014 - October 2015
Promotional Claim Officer
Inbound call receiving and advising customers on lodging the claim.
Processing claims online
Receiving and maintain claims received through post and fax.
Maintaining and recording day to day voicemail.
Handling customers feedback and complaints
Coordinating with the relevant departments for solution.
Providing support for reception as and when required.
Updating and maintaining excel sheet for various promotion payments processing.
EVAM Constructions Pty Ltd., India April 2011 - January 2014
Administration Officer
Liaising with several internal and external stakeholders
Data entry into Microsoft word and Microsoft excel
Creating PDF documents using Adobe
Responding to correspondence
Records managementusing property software
Answering customerand supplierqueries
Providing reliefreception duties as and when required
Assist management staffin filing and archiving
Process consultation fee from clients
E D U C A T I O N
Delhi University July 2006 - March 2009
Bachelors of Commerce 65%
Holmes Institute, Sydney July 2014 - June 2016
3. Masters of Professional Accounting & MBA 70%
Specialised in accounting subjects.
Acquired knowledgeand Skills required to secure an opportunity into accounting field.
Credits like company law, business law and auditing and taxing.
Education Centre of Australia (ECA) November 2016 - Present
Professional Year in Accounting (SMIPA)
A D D I T I O N A L I N F O R M A T I O N
Excellent time management skills
Result focused and efficient task management
Independent problem solving ability
Gaining Responsibilities for complex tasks in a short period as resultofbeing a quick learner
Effective team playerwith strong people skills
Referees are available on request