This document is a resume for Ayushi Madaaan seeking an accounting position. It summarizes her education and skills, including a Master's in Professional Accounting and MBA from Holmes Institute in Sydney with a focus on accounting subjects. Her work experience includes positions in customer service, administration, and claims processing. She is currently studying Professional Year in Accounting and seeks to apply her education and experience in an accounting role.

1. A Y U S H I M A D A A N
22/42A Kent Street Epping, Sydney, NSW 2121
0449983483
____________________________________________________________________________
Seeking to obtain work in Accounting department within an organisation to utilise my
knowledge and skills acquired at university and assist with compiling, sorting,
maintain business record.
S K I L L S
 Case study involved preparing BASstatement and otherfinancial documents
 Research project based on planning on opening a business in Sydney with financial layout.
 Intermediate user for MSOffice
 Ability to prioritise work and meet deadlines
 Proficient in accepting instruction and executing successfully.
 User friendly with Windows and Macintosh Operating Systems
 Multi-lingual – English, Hindi and Punjabi
W O R K E X P E R I E N C E
AMP Capital Shopping Centre April 2016 - Present
Customer Service- Concierge/ Reception
 Delivering highest standards ofcustomer service working among the team ofhighly engaged
team.
 Directing customers towards the store
 Recording opening and closing float with excel.
 Banking gift card sales money with EPTOS, Credit cards and cash.
 Preparing reports for customer complaints / retailers feedback.
 Explaining T&C’s and Issuing gift cards using Vii.
 Handling shop mobility for disabled customer
 Maintaining lost and found register and contacting customers for the same.
 Issuing staffparking cards and maintaining records on excel for issuance.
Samsung Electronic Australia Nov’ 2015 –March 2016
Service Tracking Officer
 Catering to needs and requirements ofServicetracking for Samsung Washing Machine Recall
project.
 Outbound Calling to Service Centreto keep a track ofjobs assigned

2.  Creating Serviceorders for new jobs
 Raising exchange/refund request
 Performing admin support to the service centre undercertain circumstances.
 Addressing all issues for warranty claim,spare parts and software.
 Tracking and maintaining excel database for closure ofjobs on daily basis
 Issuing ofletter in case ofrejection, no contact and tracking ofregistered post.
Trend Micro Australia Sept’ 2014 - October 2015
Promotional Claim Officer
 Inbound call receiving and advising customers on lodging the claim.
 Processing claims online
 Receiving and maintain claims received through post and fax.
 Maintaining and recording day to day voicemail.
 Handling customers feedback and complaints
 Coordinating with the relevant departments for solution.
 Providing support for reception as and when required.
 Updating and maintaining excel sheet for various promotion payments processing.
EVAM Constructions Pty Ltd., India April 2011 - January 2014
Administration Officer
 Liaising with several internal and external stakeholders
 Data entry into Microsoft word and Microsoft excel
 Creating PDF documents using Adobe
 Responding to correspondence
 Records managementusing property software
 Answering customerand supplierqueries
 Providing reliefreception duties as and when required
 Assist management staffin filing and archiving
 Process consultation fee from clients
E D U C A T I O N
Delhi University July 2006 - March 2009
 Bachelors of Commerce 65%
Holmes Institute, Sydney July 2014 - June 2016

3.  Masters of Professional Accounting & MBA 70%
Specialised in accounting subjects.
Acquired knowledgeand Skills required to secure an opportunity into accounting field.
Credits like company law, business law and auditing and taxing.
Education Centre of Australia (ECA) November 2016 - Present
 Professional Year in Accounting (SMIPA)
A D D I T I O N A L I N F O R M A T I O N
 Excellent time management skills
 Result focused and efficient task management
 Independent problem solving ability
 Gaining Responsibilities for complex tasks in a short period as resultofbeing a quick learner
 Effective team playerwith strong people skills
Referees are available on request