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Alicia CV[1]
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- 2. PERSONAL DETAILS SURNAME Hayes NAMEAlicia HOME ADDRESS 8 Ambleside road Austerville 4052 TELEPHONE 031 – 468 1566 WORK 031-3325988 CELL NUMBER 0735193812 DATE OF BIRTH 01 February 1977 IDENTITY NUMBER 7702010215089 EMAIL ADDRESS alicia.hayes17@yahoo.com NATIONALITY South African DRIVERS LICENCE Yes - Code 08 HOME LANGUAGE English OTHER LANGUAGE(S) Afrikaans EDUCATIONAL QUALIFICATION LAST SCHOOL ATTENDED Wentworth High School HIGHEST STANDARD Matric SUBJECT PASSED English Afrikaans Accountancy Biology Business Economics Typing YEAR OBTAINED 1994 COMPUTER SKILLS SAP, Excel, Microsoft Word, Internet, Email, Windows 2000, Turbolink (Inhouse system) & Automate (Inhouse system) – ABSA Courses Completed (Breakdown attached)
- 3. NCR – AgentIdentity Card obtained in 2014 Currently doing BADMIN through Unisa - January 2013 to Current SKILLS: • Ability to work under pressure • Accurate and pay attention to detail • Pro-active and computer literate • Good communication; written & verbal skills • Numerical & Time management skills Career objective • I would like to enhance and utilise my knowledge and experience in the best interest of the organisation • I would also like to obtain a position in a team orientated environment where I can utilise my background in administration to the success of the team and organisation. PRESENT EMPLOYMENT NAME OF COMPANY Finance & Insurance Solutions Position Payout Clerk Duties Validate documents presented for payout in line with legal and compliance requirements. Check if request is accurate and complete according to payouts checklist. Make decisions on whether the payout can be affected to the bank or not. Communicate all outstanding documents to the F&I’s. Complete cheque requisitions for paying out different suppliers and Audit the required docs for the payment.Control GP Report ie: what has been invoiced and reversed. Monitor telephone Teltrace system. Handling of petty cash. Sort out all original documents that need to be collected by the various banks. Authorise number plate orders and control Licencing cheque book. Controlling and ordering stationery. Pay out Creditors on a monthly basis. Switchboard relief when required. Updating and clearing all Debtors then submitting to MD on a weekly basis. Debtors postings and Journal DIC; Deposits and Debella payments on Automate (Inhouse system). Create Invoices on Automate when required. Balancing of General Ledger. Capturing information on Excel Income Schedule. PERIOD September 2011 to current
- 4. NAME OF COMPANYAbsa Vehicle and Asset Finance (Processing centre - BPC) POSTION Production Officer DUTIES: Payouts – Validate documents presented for payout in line with legal and compliance requirements. Work through the payout request to determine if the request is valid, accurate and complete according to the payouts checklist. Make decisions on whether the payout can be affected to the dealer or not. Document decisions made together with all outstanding or incorrect information where applicable. Communicate decisions made to the Team Leader, Sales and the Dealer. If approved, effect payout on the Sap system to the correct Dealer/Supplier as per Invoice. Prioritise work according to the dealer differentiation & segmentation model. Provide efficient response times to the Dealer/Sales team by meeting or exceeding SLA times in order to ensure AVAF remains competitive in the market. Rely on knowledge and expertise gained from experience in the Advance Funds function to make accurate judgement calls with regards to affecting a payout. Train new staff in the payouts department. Contracts – Validate customer information presented on the contract request according to all relevant business rules, procedures and policies. Determine validity of the request according to the validations checklist. Document decisions made together with all outstanding or incorrect information where applicable. Communicate decisions made to the Team Leader Sales and the dealer. If approved capture all information accurately onto the Sap system. Refer all incorrect capturing in the upstream process in order to identify training gaps and capturing mistakes. Prioritise work according tosegmentation model. Provide efficient response times to the dealer. Applications – Capture applications and changes accurately onto the Sap system. Score the application once completed. Complete the necessary checklists and ensure that all the relevant legal and business policies are adhered to. Prioritise work and stick within the SLA. Manage own production targets. Monitor and report all system and process inefficiencies immediately to the Team Leader. Validations – Telephonic confirmation of clients employment. Checking payslips and bank statements correspond. ITC reports where necessary. PERIOD October 2005 to September 2011 REASON FOR LEAVING Retrenched
- 5. NAME OF COMPANYAbsa Vehicle and Asset finance POSTION Data Capturer / Applications Clerk DUTIES Capture applications and changes accurately onto the Turbolink system (inhouse). Score the application once completed. Complete the necessary checklists and ensure that all relevant legal and business Policies are adhered to. Prioritise work and stick Within the SLA. Manage own production targets. Monitor and report all system and process Ineffeciencies immediately to the Team Leader. Releive switchboard when required. REASON FOR LEAVING Contract position PERIOD December 2004 to September 2005 NAME OF COMPANY Market Place People (Personal Agency) POSTION Reception/ Switchboard Operator DUTIES Monitoring the telephone (8 incoming lines to 6 Extentions) Taking advertisement response. Assisting applicants on arrival for interviews. Recording all faxed and e-mailed cv’s. Keeping diary And setting up appointments on behalf of the MD. Filing, Faxing, Client Liason, Telemarketing, Reference checking applicants and Headhunting. REASON FOR LEAVING Relocated back to Durban PERIOD February 2002 to August 2004 NAME OF COMPANY Old Mutual (Sandton – Demontfort University Building) POSTION Reception/ Switchboard DUTIES General office duties, typing, faxing, e-mail, Switchboard (8 incoming lines & 10 extensions). REASON FOR LEAVING Temp position PERIOD June 2001 to November 2001
- 6. NAME OF COMPANYBusby Trading POSTION Assistant to the buyer DUTIES General officer duties:Faxing, E-mailing, Stock Admin (Checking and Counting stock received) Tagging samples, Displaying the showroom for Meetings, Recording all samples into filing system Taking digital pictures of samples and Tracking of all National & International parcels telephonically. PERIOD June 1999 to January 2000 REASON FOR LEAVING Left due to pregnancy NAME OF COMPANY Curtain Elegance POSITION Admin Clerk DUTIES General office admin duties. Customer liason, Receptionist, data capturing, stock control, Invoicing, filing and faxing PERIOD November 1996 to December 1998 REASON FOR LEAVING Relocated to JHB NAME OF COMPANY Hyperama POSITION Cashier DUTIES Customer assistance and switchboard relief. PERIOD November 1995 to October 1996 REASON FOR LEAVING Better career opportunity
- 7. REFERENCES 1 ESTELLE LAATZABSA – PAYOUTS / CONTRACTS DEPT. MANAGER CONTACT NUMBER 031-3669888 2 FAHIMA SHAIK ABSA – PAYOUTS TEAM LEADER CONTACT NUMBER 0791578300 3 SHAKEEL SULEMAN ABSA - DEPT MANAGER CONTACT NUMBER 031-3669888 4 ALEX PROSKEWITZ MARKET PLACE PEOPLE – MD CONTACT NUMBER 011-8020905 5 LEONA OLD MUTUAL – OFFICE MANAGER CONTACT NUMBER 011-2171000 6 GILA BUSBY TRADING – BUYER CONTACT NUMBER 011-8731829 7 GEORGINA McVIE HYPERAMA – SUPERVISOR CONTACT NUMBER 0732077028 Qualification group Qualification Existing Proficiency Start date Compliance and Legislation (BCGA08) BCM General Awareness Yes 2008-08- 29
- 8. Compliance and Legislation(BCGA09) BCM All Staff General Yes 2009-07- 10 Compliance and Legislation (ML10B) Money Laundering Basic Yes 2011-01- 25 Compliance and Legislation (ML10M) Money Laundering Minimum Yes 2011-01- 25 Compliance and Legislation (SANC06) Absa Financial and Prohibitions Yes 2009-02- 26 Compliance and Legislation (SANC07) Absa Financial and Prohibitions Yes 2009-02- 26 Compliance and Legislation (SANC08) Absa Financial and Prohibitions Yes 2009-02- 26 Compliance and Legislation (SANC14) Sanctions Minimum Training Yes 2011-02- 02 Compliance and Legislation ABAC11 Anti-Bribery and Anti-Corruption Yes 2011-02- 02 Compliance and Legislation BCM All Staff General Awareness Training Yes 2010-09- 08 Compliance and Legislation Basic Financial Crime Concepts Yes 2005-10- 01 Compliance and Legislation CPA CA Awareness Yes 2010-10- 06 Compliance and Legislation Companies Act self-study Yes 2011-03- 31 Compliance and Legislation Comply with the Code of Banking Practice Yes 2005-10- 01 Compliance and Legislation Consumer Protection Act one day workshop Yes 2011-04- 20 Compliance and Legislation Contracts, Maintenance and Legalities Yes 2007-01- 05 Compliance and Legislation Data Privacy training Yes 2010-03- 04 Compliance and Legislation Employee Compliance Conduct Guide 2011 Yes 2011-01- 01 Compliance and Legislation Exchange Control 3(1)(f) 2009 Yes 2009-07- 07 Compliance and Legislation FAIS Programme for Complaints Department Yes 2008-06- 17 Compliance and Legislation FAIS Programme for Other Yes 2005-10- 01 Compliance and Legislation Know Your Customer Without Rating 2008-09- 15 Compliance and Legislation Make the Right Choices Fraud Awareness Yes 2010-04- 16 Compliance and Legislation Money Laundering Control (ML2006) Yes 2006-11- 01 Compliance and Legislation NCA 2 AVAF Business Processing Centres Yes 2007-06- 03 Compliance and Legislation National Credit Act Awareness Training Yes 2007-02- 15 Compliance and Legislation National Credit Act Awareness Training - Yes 2007-02- 15 Compliance and Legislation National Credit Act Awareness Training M Yes 2008-12- 15 Compliance and Legislation National Credit Act Awareness Training M Yes 2007-02- 15 Compliance and Legislation OCCUPATIONAL HEALTH & SAFETY ACT TRAININ Yes 2005-10- 01 Compliance and Legislation Treating Customers Fairly Principles Yes 2009-02- 12 Credit & Risk Management AVAF Financial Crime Yes 2006-08- 14 Credit & Risk Management SECURITIES - INDIVIDUALS Yes 2006-03- 24 Customer Centricity & Soft Skills Managing Your Personal Finances Yes 2009-09- 23 Further Education and Skills Programmes Managing Your Personal Finance Without Rating 2009-09- 23 Group Implementation Customer Acceptance Project Phase 2 Without Rating 2006-11- 02 Historical Courses AVAF: LEGAL ASPECTS OF BFN PRODUCTS Yes 2005-10- 01 Historical Courses AVAF: PRODUCT TRAINING Yes 2005-10- 01 Historical Courses MONEY LAUNDERING CONTROL Yes 2005-10- 01
- 9. Human Resources ProcessesEmployee Self Service Without Rating 2008-11- 04 Human Resources Processes My First Few Days - Pers Bank Soc Progra Yes 2008-10- 31 Human Resources Processes Performance Develop (PD) for Team Member Without Rating 2006-11- 23 Human Resources Processes WEALTH CREATOR Yes 2009-04- 08 Human Resources Processes erNavigator - Employee Yes 2009-03- 31 Languages Afrikaans Speak, read and write (average) 2005-09- 04 Languages English Speak, read and write (well) 2005-09- 04 Leadership and Management PERSONAL MASTERY IN THE NEW ECONOMY WORK Yes 2006-08- 11 Leadership and Management Social Media Employee Conduct Guidelines Yes 2009-10- 20 Leadership and Management VALUING DIVERSITY Yes 2006-02- 21 Leadership and Management Women Development Without Rating 2010-04- 23 Level 4 (School and College) Grade 12 / Standard 10 Yes 2005-09- 04 Product, Systems and Technical job- relat Absa Islamic Banking Knowledge Yes 2009-07- 27 Product, Systems and Technical job- relat Absa Islamic Banking Learning Programme Without Rating 2009-07- 27 Product, Systems and Technical job- relat Absa Islamic Banking Learning Programme Without Rating 2009-07- 27 Product, Systems and Technical job- relat Credit Life Product Options for AVAF Yes 2009-05- 05 Product, Systems and Technical job- relat Financial Calculations Yes 2005-10- 01 Product, Systems and Technical job- relat INFORMATION SECURITY AWARE - PTS 186/01 Yes 2006-06- 02 Product, Systems and Technical job- relat Identity Theft prevention Yes 2009-01- 30 Product, Systems and Technical job- relat Vehicle Finance Fundamental 2 Without Rating 2009-02- 06 Product, Systems and Technical job- relat Vehicle Finance Fundamentals 1 Without Rating 2009-07- 21 Self Management Skills STRESS MANAGEMENT Yes 2006-11- 16 Team Management CONFLICT HANDLING (for all Staff) Yes 2006-11- 15
- 10. Human Resources ProcessesEmployee Self Service Without Rating 2008-11- 04 Human Resources Processes My First Few Days - Pers Bank Soc Progra Yes 2008-10- 31 Human Resources Processes Performance Develop (PD) for Team Member Without Rating 2006-11- 23 Human Resources Processes WEALTH CREATOR Yes 2009-04- 08 Human Resources Processes erNavigator - Employee Yes 2009-03- 31 Languages Afrikaans Speak, read and write (average) 2005-09- 04 Languages English Speak, read and write (well) 2005-09- 04 Leadership and Management PERSONAL MASTERY IN THE NEW ECONOMY WORK Yes 2006-08- 11 Leadership and Management Social Media Employee Conduct Guidelines Yes 2009-10- 20 Leadership and Management VALUING DIVERSITY Yes 2006-02- 21 Leadership and Management Women Development Without Rating 2010-04- 23 Level 4 (School and College) Grade 12 / Standard 10 Yes 2005-09- 04 Product, Systems and Technical job- relat Absa Islamic Banking Knowledge Yes 2009-07- 27 Product, Systems and Technical job- relat Absa Islamic Banking Learning Programme Without Rating 2009-07- 27 Product, Systems and Technical job- relat Absa Islamic Banking Learning Programme Without Rating 2009-07- 27 Product, Systems and Technical job- relat Credit Life Product Options for AVAF Yes 2009-05- 05 Product, Systems and Technical job- relat Financial Calculations Yes 2005-10- 01 Product, Systems and Technical job- relat INFORMATION SECURITY AWARE - PTS 186/01 Yes 2006-06- 02 Product, Systems and Technical job- relat Identity Theft prevention Yes 2009-01- 30 Product, Systems and Technical job- relat Vehicle Finance Fundamental 2 Without Rating 2009-02- 06 Product, Systems and Technical job- relat Vehicle Finance Fundamentals 1 Without Rating 2009-07- 21 Self Management Skills STRESS MANAGEMENT Yes 2006-11- 16 Team Management CONFLICT HANDLING (for all Staff) Yes 2006-11- 15