Susan Lees has over 14 years of experience as a dedicated store manager focused on maximizing productivity and increasing customer base through excellent customer service. She is organized and effective at encouraging staff cooperation to manage store operations smoothly and increase profits. Lees is motivated to apply her strong work ethic and motivational skills to achieve store goals as well as employee and customer satisfaction.

1. SUSAN LEES
33 Abbey Lane #3408, Danbury, CT 06810 203-558-7646 suzieq1115@hotmail.com
Suzie’s Professional Summary
Conscientiously effective at managing and leading teams, managing store operations and promoting
merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store
operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.
Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is
essential to retail success. Dedicated Store Manager with more than 14 years in store management.
Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to
boost store sales. Personable person respects and appreciates all retail associates. Motivates employees
using positive reinforcement and creative reward systems. Driven to apply a strong work ethic and motivational
skills to achieve store goals, as well as employee and customer satisfaction. Familiar with managing a range
of personalities. Experience with stand-alone stores and ones in a mall environment.
Specializing in managing high-end product. Polished professional who trains employees on exceptional customer
service etiquette and sales techniques. Results-driven determined to exceed company sales goals. Leverages
financial and marketing education to make smart purchasing and merchandising decisions.
Skills
• Excellent customer service skills • Customer-oriented
• POS systems • Opening and closing procedures
• Personal development • Staff training and development
• Customer relations • Mathematical aptitude
• Merchandising • Goal-oriented
• Bank deposit procedures • Strategic thinker
Work History
Nanny 10/2012 to Current
Dina and Stefan Dobiejko – 39 Peaceable Street, Ridgefield, Ct 06810
Care giver for newborn twins and 11 month old sister, for the past 3 and half years, scheduling all things
pertaining to children's health, development, growth in a happy, loving, safe, environment. CPR certified,
experience with special needs children
Nanny 10/2000 to 10/2012
Nanny – Brookfield , Glastonbury, Ridgefield, CT
During this time period I had 3 other families , 1st family 3 boys all from birth for 6 years. 2nd family 1 boy 1 girl
for 3 years from birth. 3rd family newborn twins and their 6 year old sister. The first 5 years of child’s life are the
most important for learning, and developing a sense of self and security, helping them explore and create
themselves during that time in a loving, safe, happy environment
Retail Manager, Training Store Manager 05/1985 to 06/2000
Chips; Rave; D.J's; Banana Republic; Bath and Body Works – Danbury, CT; White Plains, NY; Scarsdale, NY
• Promoted from Team Leader to Assistant Manager within 2 months.
• Interviewed job candidates and made staffing decisions.
• Managed staff of 60 sales associates, 4 team leaders and 2 assistant managers.

2. • Assigned employees to specific duties to best meet the needs of the store.
• Instructed staff on appropriately handling difficult and complicated sales
• Hired, trained and evaluated personnel in sales and marketing.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to the district manager regarding all store and staff issues.
• Completed profit and loss performance reports.
• Trained and developed new associates on POS system and key sales tactics.
• Implemented a new ordering process and identified poor work habits to improve process.
• Increased sales volume by 30% in less than 1 year.
• Generated repeat business through exceptional customer service.
Education
High School Diploma
Danbury High School – Danbury, CT 1985
Henry Abbott Technical School – Danbury, CT Transferred