This document is a resume for Windi T. Center that summarizes her professional experience working in store management roles for pet supply stores over the past 8 years. It highlights her skills in customer service, merchandising, inventory management, staff training, and leadership. Her work history includes roles as an Assistant Store Manager, Store Manager, Assistant Manager, and Customer Service Representative. She has a Bachelor's degree in Communications from Washington State University.

1. professional summary
skills
references
work history
WINDI T. CENTER
3715 S. 141st St. #9, Tukwila, WA 98168 | (C) 253-677-5572 | windicenter@hotmail.com
Store Assistant Manager focused on maximizing productivity, creating a happy team, and increasing customer base.
Believes exceptional customer service is essential to continued success.
Award-winning customer service
Extensive merchandising skills
Staff training and development
Inventory management
Outstanding communication skills
Excellent leadership skills
Generated repeat business
Strategic thinker
REFERENCES Available upon request.
Apr 2016 - Current
Seattle, WA
Assistant Store Manager
Ideal Pet Stop
Generated repeat business through exceptional customer service.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Trained and developed new associates on register operations and key sales tactics.
Merchandising; handling shipment; pricing.
Planning adoption events.
May 2014 - Apr 2016
Bellevue, WA
Store Manager
Pet Pros
Oversee all operations, ordering, budgeting, inventory, and merchandising at the store level, while continuing to
help customers and maintain the store.
Managed staff of 2 Customer Service Representatives, 1 Shift Lead, and 1 Assistant Manager.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated Customer Service Representatives in sales and marketing.
Aug 2012 - May 2014
Seattle, WA
Assistant Manager
Pet Pros
Promoted from Team Leader to Assistant Manager within 6 months.
Assist in interviewing and hiring new employees.
Oversee, train, and coach the other employees.
Ordering, merchandising, and providing excellent customer service.
Assigned employees to specific duties to best meet the needs of the store.
Inventory management.
Jan 2012 - Aug 2012
West Seattle, WA
Customer Service Representative
Pet Pros
Customer service, including educating customers about pet nutrition, care, grooming, and training.
Store inventory; merchandising; weekly/daily ordering.
Receiving orders, including checking in and receiving into the computer.
Opening and closing duties.

2. education
Mar 2011 - Jan 2012
Mercer Island, WA
Pet Care Specialist
All The Best Pet Care
Customer service, including educating customers about proper pet nutrition and care.
Handling cat adoptions: caring for cats, screening/interviewing potential adopters.
Store inventory; weekly ordering; merchandising.
Opening and closing duties.
Handling, checking in, and putting away shipment.
Training new employees.
2004
Pullman, WA
Bachelor of Arts: Communications
Washington State University
Emphasis in Broadcast Production
Minor in Art History