Martin A. Spangenberg is an accomplished professional with over 20 years of experience in customer service, sales, management, and education. He possesses strong leadership, team-building, and communication skills. Currently he works as an Assistant Manager and Licensed Agent at UPMC Health Plan, where he educates members and develops customized health plans while ensuring excellent customer service. Previously he held several management and sales roles, consistently improving sales and customer satisfaction at each organization. He also has extensive experience as a mathematics teacher.

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Martin A. Spangenberg
108 Eastern Avenue
Pittsburgh, PA 15215
spang_1@msn.com
spangenbergm@upmc.edu
412.600.7286
None of us is as smart as all of us. (Kenneth Blanchard)
Key Competencies
Team Building Leadership & Training
Superior Customer Service Sales Performance
I am an accomplished professional with distinctive customer service and management experience. I possess
outstanding interpersonal and communications skills that motivate and lead others to success. Team driven
management skills, strong mathematics and science background, along with well-developed practices in behavior
management make me the ideal candidate to be part of a corporate team. I have a proven track record of
mentoring and promoting from within, increasing sales by effective presentation skills and offering impeccable
customer service which creates customer loyalty. I am a hard worker and lead by example.
Professional Management Experience
UPMC Health Plan, Pittsburgh, PA 2013-Present
Retail Innovation, Retail Service and Sales Assistant Manager/Licensed Agent
 Educate members and develop customized plans for prospect in all aspects of UPMC Health Plan products.
 Ensure highest quality of customer service, establishing relationships with members and prospects.
 Monitor contacts with prospects and members though Salesforce, IKAand MC400.
 Work with the different product lines and Marketing Department to promote the Health Plan at The Connect
Service and Sales Center and at off site locations.
 Hire, train, develop and retain team members, actively assisting with career path interest. Successfully promoted
50% of team members to management positions within the Health Plan.
 License: Residential Producer Individual: Accident and Health, Life and Fixed Annuities, License No. 673385
I have been a part of the inception of UPMC Health Plan – Retail Innovation, opening the Monroeville Connect Service
and Sales Center (CSSC), participating in the development of the CSSC, establishing the need to change the concept of
kiosk to inline store through members’, prospects’ and corporate feedback.
Family Dollar, Pittsburgh, PA 2012-2013
Store Manager-Team Lead
 Promoted from Store Manager to Store Manager-Team Lead, mentoring and assisting other store managers in best
practices, store procedures and operations.
 Managed all store operations, including: opening and closing procedures, daily deposits, inventory controland
preparation, merchandising, freight processing, vendor relations, schematic changes.
 Maintained store staff by recruiting, training and ongoing mentoring of team members to aid in career progression.
 Exceeded financial objectives by expediting door to shelf process, in analyzing variances, studying trends and
initiating changes to reduce shrink.
 Marketed merchandise through sales promotions and display planning
In my short tenure with Family Dollar, I increased my store’s sales by an average of 18% per month over 2011/2012 and
increased customer loyalty. I stabilized the store team and mentored staff members to excelto the next level. 75% of store
team members were promoted to store and district management positions.

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Penhollows, Pittsburgh, PA 2011-2012
Store Manager
 Day-to-day management of showroom and operations including sales and customer service as wellas updates and
maintenance of web site.
 Product management, including vendor relations, purchase ordering, receiving, price changes, handling of returns
or credits of damaged products, and reconciliation of accounts using QuickBooks Pro.
 Contribute to the placement of merchandise, focusing on effective displaying of product to attract maximum
customer interest and to increase sales.
 Experienced in Microsoft Word, Excel, PowerPoint and QuickBooks Pro.
My contributions as Store Manager helped Penhollows to realize a 10% increase in business over previous year’s growth. I
maintained the customer mailing list, which grew by 30% and helped to establish a 14% increase in repeat business.
Mathematics Teacher/Educator, Pittsburgh, PA 2001-2011
 Penn Hills, Pittsburgh Public School, Quaker Valley SchoolDistricts
International Masters Publishers, Inc., Pittsburgh, PA 1996-1999
Lead Agent
 Responsible for inbound telemarketing operations of call center with a focus on customer service and sales.
 Managed a staff of 20 to 30 team members, maintained high quality customer service objective while maximizing
customer satisfaction with minimum call time.
 Worked directly with marketing groups to develop product lines, compile and evaluate calls center and sales data
to develop addition product offerings.
American Eagle Outfitters, Pittsburgh, PA 1995-1996
Assistant Store Manager
 Supervised staff of up to 15 associates in a 3.1 million dollar specialty store consistently ranked #1 in sales
volume.
 Managed daily store operations, including analysis of sales trends to bring about increase sales through training
and motivational techniques.
 Experienced 8% year on year sales growth having the highest multiple items per sales in all stores.
 Served in human resource capacity including recruitment, training, evaluating and mentoring of staff members.
Hess’s Department Stores, Inc., Allentown, PA 1994-1995
Assistant Buyer
 Managed buying office functions while learning to plan sales, controlstock and markdown dollars.
 Prepared orders, tracked purchase journals and kept in constant contact with vendors and their representatives.
 Assisted buyer in selection and distribution of merchandise.
 Coordinated the planning and reviewing of department promotions with buyer.
Education
Graduate Degree
Chatham University, Pittsburgh, PA
 Master of Arts in Teaching.
 Received PA Teaching Certifications in Secondary Education in Mathematics and Mid-Level Sciences.
 Awarded Instructional II Secondary Mathematics and Mid-Level Sciences Certifications.
Undergraduate Degree
Westminster College, NewWilmington, PA
 Bachelor of Arts in Economics.