1. JOAN
M.
PACIFICO
(908)
319-­‐8482
5
Quarry
Road
joanpacifico@comcast.net
Stewartsville,
NJ
08886
!
Accomplished
Retail
professional
with
a
proven
record
of
driving
sales,
managing
P
&L’s
and
maximizing
profits
in
Big
Box
as
well
as
specialty
retail
environments.
!
Highly
effective
in
coaching,
motivating
and
leading
goal
driven
teams.
!
Experience
leading
new
store
openings
and
multi-­‐million
dollar
renovations.
!
3
Years
experience
in
multi-­‐store
merchandising/driving
sales/space
planning.
!
Exceptional
skills
designing
and
executing
merchandising
plans
for
new
stores,
renovations
and
seasonal
floor
changes.
!
Strong
sales
and
business
acumen
with
innovative
solutions.
EXPERTISE
"
P
&
L
Management
"
New
Store
Openings/Renovations
"
New
Business
Development
"
Strategic
Analysis
&
Planning
"
Customer
Relations
"
Merchandising
"
Team
Development
CAREER
HIGHLIGHTS
P&L Management:
# All Positions: Consistently achieved gross profit goals by 3-15%
# Target: Surpassed pre-opening store budget by 33%, a savings of $65K
New Business Development:
# Target: Identified the children’s business in a new store setting as an opportunity; resulted in a
150 % increase in sales over a three-year period: $800K to $2.0M
# Macy’s: Realized a 9% increase in sales during first assignment as a Store Manager
# Target: Exceeded sales plan by $6M during 1st year of operation in a new store
Customer Relations:
# Circuit City: Chosen as the District Customer Survey Coach
# Macy’s: Increased customer satisfaction scores from a 76 to a 93 over a one-year period,
contributing to the sales increase of 9%
New Store Openings / Store Renovations:
# Target: Selected to open a new store in the newly established Northeast Market
# Macy’s/Target: Store Manager in charge of 3 multi million dollar renovations
# Macy’s: Senior Executive responsible for a one year renovation; conversion of A & S to
Macy’s
Merchandising:
# Macy’s: Designed and managed execution of seasonal floor plans for 14 stores based on
merchandise trend, productivity and demographics
# Destination Athlete: Designed and executed floor plan based on category opportunity and
esthetics
# Circuit City: Selected as “Best Looking Store” in district of 11 and 2nd in Region of 250
Strategic Analysis & Planning:
# Circuit City: Responsible for identifying customer service best practices, analyzing
performance, and implementing required changes to the 10 stores in the central NJ district
# Fundraising: Initiated, planned, and orchestrated 6 non-profit events, contributing over $50K
to local organizations in a small community; managed up to 40 volunteers
Team Development
# Target: As a key member of the market set-up for the NE expansion, trained 120 employees
on standard company processes in preparation for a new store opening
# Macy’s/Target/Circuit City: Counseled senior level executives on leadership attributes for their
Individual Development Plans providing them consistent coaching and constructive feedback
# Macy’s: Trained over 100 associates/senior & junior level executives on standards and
policies for conversion of an A & S to Macy’s
# Target/Macy’s: Mentored 9 Senior Level executives and numerous junior level executives and
associates to promotions of greater responsibility
SUMMARY
OF
PROFESSIONAL
QUALIFICATIONS

2.
EXPERIENCE
MACY’S
NORTHEAST
1987-­‐2001
Store
Manager,
VP.
Whitehall,
PA
• Provided
store
organization
with
sales
tools,
leadership,
and
overall
Company
direction
and
knowledge
to
maximize
sales
and
profits
• Worked
with
Regional
Vice
President
to
creatively
advertise
promotions
in
a
single
store
market
to
drive
foot
traffic
and
sales
• Surpassed
sales,
customer
service
and
employee
turnover
expectations
in
first
year
of
becoming
a
store
manger
• Achieved
shortage
bonus:
1997,
1999,
2000
and
2001
• Achieved
Sales
bonuses
annually
by
various
degrees;
5-­‐14%
of
salary
• Developed
and
promoted
3
long-­‐term
senior
level
executives
to
greater
responsibilities
• Promoted
to
Vice
President
Store
Manager
of
Macy’s
Lehigh
Valley
within
a
one
year
period
of
becoming
a
Store
Manager;
$31M
to
$58M
increase
in
sales
volume
responsibility
Assistant
Store
Manager.
Short
Hills,
NJ
• Manager
in
charge
of
merchandise
presentation
during
a
$9M
conversion
renovation
• Trained
A
&
S
associates
and
managers
on
Macy’s
visual
standards
and
presentation
• Promoted
to
Store
Manger
upon
completion
of
store
conversion
and
renovation;
13
months
Regional
Merchandise
Manager.
14
store
locations
in
New
Jersey/Florida
• Worked
with
corporate
buyers,
visual
and
planning
department
to
propose
and
execute
seasonal
floor
plans
based
on
productivity,
opportunity
and
flow
of
goods
to
maximize
sales
in
ready
to
wear
for
the
14
stores
of
responsibility
• Successfully
negotiated
the
addition
of
Advanced
Collections
into
the
Short
Hills,
NJ
merchandise
mix,
which
contributed
$200K
in
business
• Increased
the
Claiborne
business
in
the
Bridgewater,
NJ
location
by
17%
/$140K
in
1994
through
properly
analyzing,
negotiating
and
communicating
with
corporate
buyers
and
planners
• Delivered
articulate,
effective
presentations
to
Regional
Vice
Presidents
and
Store
Managers
• Actively
supported
development
of
sales
managers
and
group
managers
on
business
acumen
and
visual
standards
through
on
the
job
training
and
coaching
Assistant
Buyer.
Advanced
Better
Sportswear.
New
York,
NY
• Secured
additional
open
to
buy
funding
to
expanded
assortment
of
merchandise
into
4
additional
stores,
resulting
in
$200K
plus
business
• Negotiated
RTV
and
markdown
monies
on
slow
moving
merchandise
from
vendors
• Sourced
new
vendors
such
as
Tina
Hagen,
ABS,
Isabelle
Ardee
and
Max
Studio
to
grow
business
from
$3M
business
in
8
stores
to
$5M
in
12
stores
over
an
18-­‐month
period
Department
Manager.
Bridgewater,
NJ
• One
of
28
Department
Mangers
chosen
to
open
high
profile
store
in
a
commissioned
environment
• Opened
store
as
Moderate
Sportswear
Department
Manager
and
moved
to
Better
Sportswear,
a
high
profile
department
within
6
months
• Promoted
to
Assistant
Buyer
after
15
months
as
a
Department
Manager
TARGET.
Phillipsburg,
NJ
2001
to
2006
Store
Team
Leader
• Chosen
as
a
Store
Team
Leader
to
open
Northeast
Market
• Surpassed
Sales
Plan
by
$6M
during
1
st
year
of
new
store
operation
• Achieved
pre-­‐opening
budget
by
33%,
a
$65K
savings
• Achieved
sales
bonus
annually;
18-­‐39%
of
salary
• Identified
children’s
business
as
an
opportunity
to
grow
to
a
$2M
business.
• District
Captain
for
Community
Relations
o Managed
district
wide
participation
in
Relay
for
Life:
100+
particiapants/$15K

3.
CIRCUIT
CITY.
Phillipsburg,
NJ
2008-­‐2009
Store
Director
• District
Coach
for
Customer
Service
Improvement
• Selected
as
Best
Looking
Store
in
District
of
14
stores
and
Second
Best
Looking
Store
in
region
of
250
stores
CHRISTMAS
TREE
SHOPS.
Bridgewater,
NJ
2009-­‐2010
Store
Manager
in
Training
ELECTRONICS
EXPO.
Wayne,
NJ
2010-­‐2011
Assistant
Buyer
DESTINATION
ATHLETE.
Lebanon,
NJ
2011-­‐2013
Retail
Consultant
• Re-­‐organized
the
department/class
structure
to
better
analyze
and
determine
merchandise
needs
to
assist
in
the
growth
of
sales
• Implemented
a
customer
loyalty
program
• Planned
and
executed
merchandising
plan
according
to
assortment/productivity
in
preparation
of
a
square
footage
expansion
CRACKER
BARREL,
Fogelsville,
PA
2013-­‐2015
Retail
Manager
• Achieved
Sales
and
Shortage
plans
for
2013
and
2014
• Awarded
best
in
region
of
126
stores
in
the
Dickison’s
contest
• Achieved
all
sales
contest
goals
EDUCATION
ILLINOIS
STATE
UNIVERSITY.
Normal,
Illinois
Bachelor
of
Science-­‐Home
Economics.
Minor
in
Fashion
Merchandising
August
1985
COMMUNITY
!
President,
Warren
Hills
Athletic
Booster
Club.
2009
to
2012
!
Fundraising
Chair
,
St.
Joseph’s
Catholic
Church.
2014-­‐Present
!
Director,
Warren
Hills
Project
Graduation.
2012
!
Founding
Committee/Treasurer,
Jammin
for
Jersey.
2012
Present
!
Treasurer,
Warren
Hills
Sports
Association.
2006-­‐2009
!
Treasurer,
BSA
Venturing
Crew
63.
2005-­‐2009.
!
Fundraising
Coordinator,
Washington
Lacrosse
Club.
2006

4.
JOAN
M.
PACIFICO
(908)
319-­‐8482
5
Quarry
Road
joanpacifico@comcast.net
Stewartsville,
NJ
08886
Professional
References
Joe
Cannavo
C:
(908)
216-­‐4398
James
Roman
C:
(610)
573-­‐0851
Audrey
Barrow
C:
(610)
428-­‐1442
Personal
References
Roseanne
Tomeski
C:
(908)
625-­‐0147
Pete
Depres
C:
(908)
391-­‐0635
Teri
DeTore
C:
(908)
303-­‐4837