Basic things to know if you have just become a manager. Developing you by developing others Write to us at info@housekeepersworld.com

1. Management Skills for New
Managers

2. Overview
• Personality traits of successful managers.
• Basic skills in management.
• Managing performance.
• Becoming a great manager.

3. If there is nothing very special about your work
… You won’t get noticed, and that means you
won’t get paid much either.”
Michael Goldhaber, Wired Magazine

4. Personality Traits of Successful Managers
• Attitude
“If you think you can, you can. And if you think you
can’t, you cant!”
“Winners never quit, quitters never win.”

5. Personality Traits of Successful Managers
• Loyalty
Be loyal to yourself, your people, and your
company.

6. Personality Traits of Successful Managers
• Perfection
- Don’t settle for less than 100% from
yourself, people you care about, and
your employees.
- When you do it, just do it right.

7. Personality Traits of Successful
Managers
• Eye for details
- The eye behind your eye
- Your subconscious’s secret
scanner
- See the trees in the forest

8. Personality Traits of Successful Managers
• Honesty
Honesty leads to trust, trust leads to belief,
belief leads to dedication.

9. Personality Traits of Successful
Managers
• Organized
- Organize your mind
- Organize your
workspace

10. “Experience is not what happens to you but what you
make of what happens to you.”
Aldus Huxley

11. Basic Skills in Management
Delegation
“The primary skill of a manager consists of
knowing how to make assignments and
picking the right people to carry out those
assignments.”
Lee Iacocca

12. Basic Skills in Management
Delegation
• Micro vs. Macro
management.
• What to delegate.
• Whom to delegate to.
• Trust, but verify.

13. Basic Skills in Management
• Problem solving & Decision making
Define
Analyze
Propose
Select
Implement
Evaluate

14. Basic Skills in Management
• Root Cause Analysis

15. Root Cause Analysis

16. Visual Management
• Workplace layout and
design.
• Management by
walking around.

17. Basic Skills in Management
• Coordinating/controlling
Man
Material
Machine
Time
Information

18. Basic Skills in Management
• Communication skills
–Verbal
–Listening
–Body Language
–Written

19. Basic Skills in Management
• Motivating for results
Exercise:
Write down 5 things that:
- Motivate you.
- Discourage you.

20. Basic Skills in Management
• Motivating for results
Yourself
Others
What
How

21. Managing Performance
“You can take my factories, burn up my buildings, but give
me my people and I’ll build the business right back
again.”
Henry Ford

22. Managing Performance
• Job description and duties
Functions
Responsibilities
Authority
Span of influence
Reporting to

23. Managing Performance
Efficiency is doing things right.
Effectiveness is doing the right things.

24. Managing Performance
Training
“Repetition brings familiarity, and familiarity is the
opposite of the unknown.”
Steven Levenkron
Copyright Fahmi Abdein
2006

25. Managing Performance
• Training
Importance
Fairness
Career Killer
Planned
Practical
Monitor
Update

26. Managing Performance
• Resources
- Give your people all the
tools they need to succeed.
- Find new resources to
improve performance.

27. Managing Performance
• Goal setting
- Challenging goals
improve productivity
- Collaborative
- Deadline
- Reward
- Continuous

28. Managing Performance
“Regard your soldiers as your children, and they
will follow you into the deepest valleys; look
upon them as your own beloved sons, and they
will stand by you even unto death.”
Sun Tzu’s Art of War

29. Managing Performance
• Empowering
- Micro Vs. Macro
Management.
- Authorize – give power.
- No delegation without
power.

30. Managing Performance
• Developing
- Self and team Knowledge.
- Develop and advance.
- Continuous development.

31. Managing Performance
• Appraising
- No surprises.
- Continuous.
- Verbal.
- Training period.
- Annual/Semi-
annual.

32. Leaders are born to be made
Fahmi Abdein
Leaders: Born or Made?Leaders: Born or Made?

33. Becoming a Great Manager
“In the province of the mind, what one believes
to be true either is true or becomes true.”
John Lilly

34. Becoming a Great Manager
• Know yourself.
• Love what you do.
• Learn by doing.
• Roll-up your sleeves.
• Knowledge is power.
• Practice, practice, practice.
• Persistence pays.
• Be clear.
• Be consistent.
• Be accessible.
• It’s NOT what you say, it’s HOW
you say it.
• Be fair.
• Keep your promises.
• Motivate & Reward.
• Reprimand.
• If you don’t know it, ask about it.
• Accept criticism.
• Find, and train your replacement.

35. Know Yourself
Exercise
On a piece of paper, write down 5 strengths and 5
weaknesses you have.

36. Know Yourself
• Believe it or not, you do
have weaknesses.
• First step to recovery is
acknowledgement!
• Do not put yourself in
unbearable situations.
• Continuously do an
inventory.

37. Love What You Do
“You must love it in order to succeed
in it”

38. Learn By Doing
• Turn knowledge to practice.
• Keep doing it until you perfect it.

39. Roll-up Your Sleeves
• Hands on management.
• If you are not willing to do it yourself
don’t ask it from someone else.
Copyright Fahmi Abdein

40. Roll-up Your Sleeves
The power of the presence of a leader
among followers ….
Just being there

41. Knowledge Is Power

42. Practice, Practice, Practice
“Perfect” Practice
makes “perfect”.

43. Persistence Pays
Copyright Fahmi Abdein
““When theWhen the
going getsgoing gets
tough;tough;
the toughthe tough
get going”get going”
““Power-Power-
lessnesslessness
is a stateis a state
of mind”of mind”

44. “The enlightened ruler lays his plans well
ahead; the good general cultivates his
resources.”
Sun Tzu’s Art of War

45. Be Clear
• Be straight forward.
• Don’t leave any chance for
misinterpretation.
• Make sure that you were
clearly understood.

46. Be Consistent
• Consistent behavior.
• Equal treatment.
• No surprises.

47. It’s NOT What You Say, It’s HOW You
Say It
Copyright Fahmi Abdein

48. Be Fair
Treat others the way you would like to be
treated

49. Keep Your Promises
• Respect is earned, not given.
• Your actions speak louder than you
words.

50. Motivate & Reward
• Clear reward system.
• In public.
• Always celebrate success.

51. Reprimand
• Poor performance.
• In private.
• What would they do?

52. If You Don’t Know It, Ask About It
• No one knows it all.
• Ignorance isn’t “not knowing”, rather it’s “not
asking” for knowledge
• Make them feel good.

53. Be Accessible
• Always be available to help your team.
• Open door policy.

54. Accept Criticism
• Even the best managers make mistakes.
• Don’t take it personally.

55. Find, And Train Your Replacement

56. Excellence is a State of Mind
Make the decision to: Never again … do
anything that is not EXCELLENT

57. Always Remember,
“Quality People Produce
Quality Products”