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Application Management Services
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Ensuring cloud efficiency with SuccessFactors
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• Integrations and
Reporting Management
• Workforce Analytics
• Application Management
• Release Management
• Organization & Employee Data
Management
• Benefits Enrollment
• Deduction and Leave
Administration
• Learning Administration
• Talent Administration
• Payroll Processing &
Compliance
• Court Ordered Deductions
Administration
• Tax and Filing
• Time Administration Support
• Policies & Procedures
• Inquiry / Case handling
• Self-Service Navigation Support
• Document Management
• Knowledge Management
NGA Services to SuccessFactors Clients
Service Center
System
Services
HR
Administration
Payroll
Processing
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Cloud System & Application Management Services
Service Center Services
Case Management System Support
Voice Call Management Systems Support
Service Center Infrastructure and Security
Document Management System Support
Knowledge Management System Support
Application Management Services
Application Maintenance
Application Configuration Modifications
Application Testing Services
Release Management
Third-Party Vendor Integration
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HR System Services Service Delivery System Support
“Keeping HR applications up-to-date is critical to a company’s business.”
To ensure an efficient and correct cloud HCM landscape at all times, NGA
provides you with the resources and expertise to manage the following tasks,
freeing up resources in your organization to focus on running the business:
• Application optimization & interface assistance
• Incident & problem resolution
• Release management, change enablement & testing automation
• Integration, configuration, security, reporting & tenant maintenance
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SuccessFactors Application Management @ NGA
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To maximize your investment in SuccessFactors, and to ensure that you can
rely on a correct, efficient and up-to-date HCM landscape at all times while
reducing complexity and minimizing business risk, NGA manages your
SuccessFactors applications on your behalf, including:
Configuration
Management
Integration
Management
Security
Management
Reporting
Management
Release
Management
SAP BPO
partner since
1994
SuccessFactors
BPO
partner since
2012
Certified Cloud
Consultants
50+
Successful
Cloud
Implementations
20+
Proven track record
in
35countries
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Configuration Management
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NGA provides support for business process configuration and administrative
maintenance including designing, developing, testing, and implementing custom
configurations required to support business needs and process changes.
You don’t need to have and train internal resources to maintain your custom
configurations.
Process and Policy Changes
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Integration Management
• Built to scale
• Tested to uphold SLA’s
• Leverage best practices across clients
• Managed for timeliness and accuracy
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In support of the unique and sometimes complex nature of integrations, NGA maintains a
staff of advanced certified integration consultants with the expertise to design, build and
support the most complex integrations linking SuccessFactors BizX with Employee
Central as well as other third-party systems and data sources.
NGA has invested in designing and building the best integrations, and we sign up to
managing them continuously rather than handing them back to you to manage them.
Connect and integrate
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Security Management
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Ensuring quality and consistency
Ensure the quality and security of your SuccessFactors application and provide consistent
service delivery to your HR department by relying on NGA’s expertise.
Control what you can do and what you can access.
NGA will manage workflow or templates changes, role based permission
maintenance and post-implementation data migrations on your behalf, according to
your business needs.
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NGA has advanced certified HCM consultants with the expertise to perform advanced
report developments and to design and build ad-hoc reports in addition to supporting
the standard SuccessFactors reports.
Reporting Management
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It is all about the data...
Design Develop Test
Assign
Access
Schedule Publish
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Release Management
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Controlling the release
Every 3 to 4 months, SuccessFactors releases a new update of its HCM platform.
NGA helps SuccessFactors customers in adopting these new releases in the
most efficient way, through the following services:
• Change enablement for standard SuccessFactors platform changes
• Provision of a preview of the changes and new functionality at the field level
• Testing and adoption of the selected new functionality
• Customer specific configuration release management
Integrated Applications
(Pay, Benefits, Time)
Successfactors
Coordinated
Releases in
an integrated
world
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Transitioning to AMS is Simple and Quick
Simple Terms
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Standard Contractual Agreement
• Proper legal risk protections
• Matrix of roles/responsibilities within Statement of Work
• Defined transition schedule with acceptance criteria
• Established governance and service levels
Straightforward Pricing
• Standard baseline pricing tied to scope and assumptions
• Compare standards against interface counts, reports and support
hours
• Fixed terms to be agreed upon; tied to performance
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Benefits of NGA’s SuccessFactors AMS
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Tailored Services
Providing tailored application maintenance, integration and/or
release management services to meet individual company needs.
Enlarged in-house IT team
Employ a highly skilled SuccessFactors consultant with the
competencies of your choice. Avoid the cost and time spent on
hiring an extra employee, and focus on your core business.
Standardized Tools,
Processes & Metrics
Use of qualitative methodologies & tools, globally standardized
processes and proven SLAs, ensuring real-time monitoring, timely
response and guaranteed service levels
In-house network of
expertise
Our worldwide availability and large pool of SuccessFactors
consultants enables us to access a trusted network of expertise
and experience.
One Single Point of Contact
Managing all application maintenance and release management
activities through one single vendor reduces risks and
communication issues.
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Why should you consider NGA
Global Team Proven Track Record
• Global team with resources in all regions
globally (EMEA, NA, LATAM, APJ)
• Global roll-outs, leveraging in-country, local
experts
• Over 8 years of cloud implementation
experience
• Deep knowledge of the entire BizX suite
• SAP integration partner since 1994
• SAP BPO partner since 2004
• SuccessFactors services partner since 2012
Expertise
• Deep & wide HRIS integration expertise,
including SAP HCM, Oracle E-business
Suite, Oracle Fusion, PeopleSoft and others.
• Unique EC >< Payroll BPO standardized
integration
• Solely focused on HR processes
Payroll & BPO services
• Ability to deliver payroll in more than 145
countries across the globe
• Easy connection to NGA’s Payroll Exchange
solution to optimize data flow and exchange
• Ability to add BPO services with call center
technology and Tier 1 support
* Several NGA staff have previously worked at SuccessFactors or an SF Partner in implementation delivery roles
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Download our SuccessFactors AMS datasheet
Visit our online Resources Center
and download the datasheet.
Read more on how NGA can support you
in getting the most out of your
SuccessFactors solution.
http://resources.ngahr.com/application-
management-services-successfactors
resources.ngahr.com
www.ngahr.com
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Why NGA?
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We can help you transform your business-critical
HR operations to deliver more effective and efficient
people-critical services.
In so doing, you’ll become a better employer through
smarter, more streamlined business processes — saving
money, managing employee lifecycles and supporting an
agile, globally connected organization.
Making HR
Work — Better
