Your Digital HR journey doesn't stop once you have gone live. The continuous innovations that keep digital HR processes efficient, and your HR team high performing, need to be integrated and optimized to ensure you continue to reach your performance objectives. In this webinar we talk you through the maintenance of your new HR platform, vital to ensure that it remains optimized in line with the quarterly SuccessFactors updates. In addition, we reveal to you the value of the business intelligence insights that Digital HR gathers, analyzes and reports on as part of the digital data processes. These real-time and retrospective insights make it easy for you to make smart strategic decisions and meet KPIs.

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Destination Digital:
Tracking Progress to Continue
First Class Performance

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reserved.
Welcome and Introduction
2
Katy Powell
VP Application
Services, NGA HR
Karri Koski
Global BI Presales
Lead, NGA HR

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reserved.
3 Take-Aways
3
1
Supporting Cloud
Applications requires
different skills and
resource levels over time.
To get the best out of a
modern application, you
need to keep up.
2
Work Force Analytics are
critical to success in the
digital future.
3
SuccessFactors is
enhancing Work Force
Analytics to make it
easier to set-up, use and
evolve.
Start planning now.

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Change Your ERP & Business Application Support
Strategies
• Rebalance ERP/Business
Application Skills and Resources
• Adjust Enterprise Support to Gaps
in the Vendors Model
• Revise Business Based Change
Approval to Include SaaS Factors
• Expand and Adjust Internal
Application Support Processes
• Testing and Quality Assurance
• Incident and Escalation
Management
• Configuration and Customization
Management
• Security Management
• End User Support Network
• Training Management
4
Recommendations in the ‘Postmodern ERP’ Landscape

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Cloud Application Management Model
5
To maximize your investment in SuccessFactors, and to ensure that you can rely on a correct,
efficient and up-to-date HCM landscape at all times while reducing complexity and minimizing
business risk, NGA manages your SuccessFactors applications on your behalf and with
you.
NGA SuccessFactors Application Management Services directly helps customer SMEs providing SuccessFactors
administrators for their platform plus a simplified end user support landscape. NGA certified & skilled resources working as a
global team, managing the key underlying SuccessFactors modules and integration technologies, plus enabling SAP Support as
a partner. Allowing our customers to focus on processes and results and simplifying their landscape support needs.

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Cloud Support Services
6
Ongoing
Governance
Cloud Application
Management
• Employee Central Health-Check
• Opportunity & Planning Review
• Accelerated Enhancement
Cloud Advantage
Employee Central Health-
Check &
Accelerated Enhancement
Expansion
One Time
• My Cloud Advisor
• Cloud Advantage Forum
• Strategic Roadmap Review
• Account & Contract Management
• Monitoring and Reporting on Service Performance
• Application Maintenance
• Release Management
• Configuration Changes
• User Support
• Processing Support
• Integration & Performance
Monitor
• Security Management
• Business Continuity Management
• Documentation Maintenance

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Ongoing – Cloud Application Management
7
Application Management Services
Application Maintenance
• Corrective, Adaptive & Preventive
• All Configuration; Provisioning, XML, Advanced
Reporting Tools, Boomi, HCI
• ITIL Processes Framework
User Support
• Technical & operational support
• Navigation support
Processing Support
• Support and management of automated
processes
• Execution of agreed mass data updates
• Execution of agreed routine reports
Integration and Performance Monitor
• Monitoring and troubleshooting data mapping and
3rd party integration issues
• Web performance monitoring and reporting
Release Management
• Management, implementation and testing of
new releases and enhancements.
• Refresh management
• Yearly Road Map plan
Configuration Changes
• Minor changes included (less 4 hours)
• Catalogue of Change Requests
• Ad-hoc Change Requests
Security Management
• Management of application security
• Role Based Permissions
Business Continuity Management
• Continuity planning and disaster recovery
support in line with approved plans.
Documentation Maintenance
• Technical & configuration document updates
Fixed Price /
Contract

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SuccessFactors Release Management Early
Test Dates
8
With Early Test you can benefit from an
additional 30 days to test new features
before the Production release date

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A flexible work force for your
management of peaks and
troughs from a wide variety
of skilled resources
Why You NEED a Support Vendor for Cloud
Applications
9
Ensure that you are
independent of other
internal IT resource
demands and constraints
Frequent release
management to ensure
you get the biggest ROI
and keep modern with HR
and application evolution
and innovation

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SuccessFactors Offering For Analytics
10
From HR and Operational to Business and Strategic
Data
SourcesSFSF SFSF SAP 3rd
• Standard and compliance reports,
dashboards, embedded analytics
content across the HCM suite
• Tools to create ad-hoc reports,
dashboards and tiles
Embedded Analytics
What’s
the
status?
• 2 000+ predefined metrics
• Integration of data from other
sources
• Benchmarking & best practices
• Tools for advanced analysis
• Interpritive insight and predictive
modeling
Workforce Analytics
?
What is
likely to
happen??

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Targeted Content and Tools
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Headcount by segments,
pay for performance,
leaver risks…
Workforce profile, skills,
movements, career paths, hire
rates, voluntary termination,
leader retention, salary
movement…
Workforce size, cost,
productivity, movement,
turnover trends…
Manager
Metrics and
Insight
HR
Analytics
Executive
Dashboards
• HR and talent data
continually mined from the
system across the
organization
• Finds pain points and hot
spots relevant to each
manager
• Presents personalized alerts
in common language
Headlines
• For gaining deeper insights
with a powerful, easy-to-use
drag and drop interface
• Statistical methods include
scatterplots, significance
tests, correlations,
regressions, and multiple
comparisons
Analytics Workspace
• A tool for creating custom
dashboards and reports
• Can be exported to PDF,
Word, Excel or in
PowerPoint format
• Scheduled distribution
possible as needed
Report Designer

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Latest Innovations: Universal User Interface
Upgrade
12
What is it?
A universal UI
upgrade to the
reporting and
analytics tools.
What are the
benefits?
Great new look &
feel, without
functionality
change and need
for training.
The Old

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Latest Innovations: Report Center (beta)
13
What is it?
New page
consolidating all Tiles,
Dashboards, Ad Hoc
Reports and Online
Report Designer
reports.
What are the
benefits?
It’s easier to navigate
to reports, run, edit
and share content.
What’s coming next?
Simplified reporting
tool landscape with
the merging of
reporting tools

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Future Direction For Workforce Analytics
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What’s to
Expect
• Benefits from the
new UI5/Fiori
based
look & feel
• New overview
page
• More intuitive
analytics
• Metrics ranked
based on prior
usage and
criticality
• From searching
for information to
getting offered
application
generated insights
(general trend)
• More predictive
analytics
innovations

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Attentive Analytics Is The New Dashboards?
• Overall trend is going towards a more intuitive way of offering
insight
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Dashboards
• Offer an overview to maintain
situation awareness
• Metrics placed and picked manually
• Static layout to help spot changes
• Drill down and make further analysis
to find route causes
• You find insight
Attentive analytics
• Offer an overview to maintain
situation awareness
• Metrics ranked dynamically by
criticality
• Metrics change order to highlight
issues
• Contributing factors are automatically
displayed and ranked by significance
• Insight finds you
Look
at
me!

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Attentive Analytics in SuccessFactors:
Headlines
• Presents custom
alerts to individual
managers in
common language,
to highlight specific
areas of concern
• Offers guidance
how to address
issues using the
strategy bank
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• Continual mining of
HR and talent data
across the
organization, finds
pain points and hot
spots relevant to
each manager

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Technology Change in WFA: From OLAP to
HANA
• WFA technology is changing from cube and OLAP based solution to run
on HANA
• SAP is rebuilding all SuccessFactors modules on HANA, EC being first Q4
2016
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HANA
Benefits of the new technology
• Runs on a daily refreshed HANA instance
instead of monthly aggregated OLAP cubes
• Partner gets access to the implementation tool
 Change in the delivery model (service to
software)
• Speedier and more flexible implementation,
more flexible further development

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NGA’s Fast Track Approach
• Fast Track is NGA’s SuccessFactors implementation approach
based on a pre-configured solution built on top of a best
practice foundation
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Internal
Debate
Scoped and
Configured to
Customer
Requirements
Unpredictable
Cost
Wide Range of
Bespoke
Functionality
Many Months
to Deploy
Traditional SAP Launch Implementation Approach - Fit to Customer
Hard Work Done –
No Painful
Decisions
Pre-Configured
Application
Fixed
Price
Best
Practice
Weeks
to Deploy
Fast Track Implementation Approach - Fit to Standard

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New Workforce Analytics Offering
Following SAP’s HANA development,
we are introducing something new...
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Smarter
Faster Lighter
NGA
Analytic
s

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NGA Analytics: In the Cloud, on HANA, Fast-
Tracked
20
Smarter
• Standardized analytics
package
• Fast Track compatible
• A smart HR analytics starter
kit
Faster
• Faster to implement
compared to a normal WFA
implementation
• Faster route to creating own
analytics content
Lighter
• A lighter streamlined
implementation process
• Standardized key metrics
and dimensions included
Fixed Price
• Standard configuration at a
fixed price for EC Fast Track
customers
Expandable
• New functionality, modules &
metrics  NGA
• Derived metrics & new
reports  Customer

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SuccessFactors Workforce
Analytics
• 2 000+ predefined
metrics
• 20+ metrics packs for
different SuccessFactors
modules with own
versions for North
America, EMEA and
APAC
• Integration of data from
other sources
• Benchmarking
and best
practices
• Tools for
advanced
analysis
• Interpritive
insight and
predictive
modeling
SuccessFactors and NGA Offerings
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SuccessFactors Embedded
Analytics
NGAOffering
• Standard and compliance
reports, dashboards, embedded
analytics content across the HCM
suite
• Tools to create ad-hoc reports,
dashboards and tiles
Smarter
Faster Lighter
NGA
Analytic
s
EC Fast Track Report Suite
• EC Fast Track compatible reporting pack
• Out-of-the box ready-to-use reports
• Quick route to creating your own content
• Additional content to complement standard
• Growing best practice report library

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WHY
• Reporting is a crucial part of
any HRIS offering
• Access to employee data
should be available
immediately once the HR
system is live
EC Fast Track Standard Report Suite
Offering and Benefits
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TheOfferingTheBenefits
?
HOW
• Operational reports are
offered as part of the Fast
Track solution as standard
• The reports are delivered
with Advanced Reporting tool
that runs on HANA
WHAT
• Standard set of operational
reports, currently 60 in EC
• 25 Employment & WF
admin
• 20 Foundation data reports
• 5 Time-off reports
• 10 Country specific reports
Faster Enablement
• Ready to use reports out-of-
the box
• Faster route to creating own
reporting content - Copy &
modify pre-built reports
Additional content
• More content complementing
the basic offering
• More reports added based
on customer feedback and
by countries included
Best Practice
• Report library to grow into a
collection of most-used and
useful reports
• Performance & Goals Mgmt,
Career & Development
Planning modules to follow

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Stay tuned for more details
during this fall
23
Smarter Faster
NGA Analytics
Lighter

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reserved.
Conclusion
21
3
24
Cloud Support takes more time
from a variety of resources at
different levels depending on
the content of releases.
Leverage a pool of experts to
stay ahead of the digital game.
SuccessFactors is focusing
on analytics that are
intuitive, visual and relevant
to their customer’s business
goals.
Work Force
Analytics are
finally
becoming
easier to set
up, change
and use 2016
is the year to
start planning.

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Digital HR Webinars
More Digital HR Info
@
www.ngahr.com/digitalhr

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Contact Us
26
More questions? Contact us.
Katy Powell
VP Application Services, NGA HR
Contact me:
katy.powell@ngahr.com
Karri Koski
Global BI Presales Lead, NGA HR
Contact me:
karri.koski@ngahr.com

27. ThankYou
27