The document discusses the impact of cloud technologies, machine learning, and AI on HR practices, highlighting the need for HR leaders to adapt to these innovations to enhance employee experience and business outcomes. It emphasizes the importance of an employee-centric approach and the incorporation of disruptive technologies such as HR bots and AI-enabled applications. Key trends include the shift towards continuous engagement, hyper-personalization, and leveraging user data for strategic advantages in HR functions.

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Extending HR With Cloud Technologies,
Machine Learning and Bots
Disrupt HR with HR Bots
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Welcome
Amit Soni
Global Director Digital HR
Technologies
Melissa Corfield
Vice President, SAP Cloud
Platform

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CUSTOMER
Melissa Corfield, SAP Cloud Platform
July 2017
SAP Cloud Platform
Driving Innovation in HR

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Key Trends / Challenges
“ HR leaders who “lean into” new technologies, platforms, and
ways of working, and who explore and invest in enabling
agility through constant reinvention, will be strongly
positioned to have an impact on business results and
employee experience.”
Source: Deloitte Global Human Capital Trends 2017
“ In 2015, millennials became the largest share
of the workforce. By 2025, that number will be
76 percent globally.”
Source: Accenture Disruptive Technology Trends 2017
“ Nearly 80 percent of executives rated employee experience very
important (42 percent) or important (38 percent), but only 22
percent reported that their companies were excellent at building
a differentiated employee experience.”
Source: Deloitte Global Human Capital Trends 2017
CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“The digital future of HCM utilizes intelligent cloud platforms that
can adapt to their business and HR needs to ensure optimal
performance and provide the best possible employee
experience.”
Ventana Research/June 2017

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Employee Engagement Simplicity and Productivity Data Driven
• Responsibility for Culture,
Engagement, End to End
employee experience
• Employee Centric vs HR
Centric technology
• Attract and Retain top Talent
• Leverage best of breed
applications
• Leverage new technologies:
Digital apps, Machine
Learning, AI and bots
• Seamless user experience,
data security & end to end
process integration
• Broad data foundation drives
business intelligence
• Opportunity to increase
productivity, profitability and
competitive advantage
CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Themes

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CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Cloud Platform
AGILE DIGITALOPTIMIZED
Power your AGILE business with
the ability to quickly extend and
customize existing cloud and on-
prem apps – regardless of vendor
applications
OPTIMIZE business opportunities
by connecting your cloud and
on-prem apps and integrating your
entire HRIT landscape and
business processes
Innovate rapidly and easily with a
platform that simplifies building
DIGITAL apps in the cloud to solve
new problems, engage new
customers, and drive new revenue

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SAP Cloud Platform
The enterprise capabilities you need to be agile, optimized and digital
Business Services
Mobile
Security
Data & Storage
Dev & OpsUser Experience Internet of Things
Integration Collaboration
Analytics
Machine Learning
Multi-Cloud
CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

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Standardized Core Process
+ New Innovations
= The Digital Future of HR
CUSTOMER© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
A new approach…

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Straight Talking HR Bots to Underpin
Successful Future Workplace

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Technologies Will Always Disrupt Business
2000
2005
2020
2013
1960

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New Disruptive HR Trends and Operating Models
• HR as an Experience, Simplification, Hyper Personalization
• Culture of Active engagement, Continuous Feedback, Continuous learning, Collaboration
• Work 4.0 : Demands of Industry 4.0 + Generation Z + Digital Natives.
Drones
Augmented
Reality
Cyborgs
Autonomous
Cars
Blockchain
Public WLan
Machine
Learning
Smart Guides
Smart
Factories
Sensors
Digital Me

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Interacting with 5 Generations of Employees
Self-Service
& E-mail
Gen X
Born 1965 – 1976
Telephone &
Call Center
Mobile
& Chat
In-person
contact
Bots &
Social
Gen Y & Millenials
Born 1977 – 1997
Traditionalists
Born pre 1946
Baby Boomers
Born 1946 – 1964
Gen Z
Born after 1997
Digital nativesDigital immigrants
Employee
interaction
preferences

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New Disruptive Technologies
• AI is the new UI : from Mobile 1st to AI 1st (Humanized and Conversational )
• Text  Text, Voice and Images
• Massive surge in messaging platform like WhatsApp. 4 billion users (half of world),
6 of best 10 apps are messaging apps
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XtendHR: Cloud Platform Apps
HR Payroll and Admin Automation Apps
SAP Cloud Platform
NGA HR Data Control
Center
NGA Hiring Assistant NGA ID Sync
Core HR
Applications

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XtendHR: Cloud Platform Apps
Employee Engagement Apps
SAP Cloud Platform
NGA Case
Management Central
NGA HR Request
Central
NGA Rewards
Central
NGA Courses NGA My Timesheet How May I Help You?
Core HR
Applications

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XtendHR: Cloud Platform Apps
Carrier
Dashboard
Continuous
Learning
HR
ChatBots
Co-Innovation Apps with Customer
SAP Cloud Platform
Core HR
Solutions
Other Apps
Succession
Planning
Blockchain in
Hiring

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What is Humanized Chatbot
Benefits
 24*7 help: Saves time (money) for employees, managers, HR admins and agents.
 Almost zero training required for existing and new features – helps in change
management.
 Simplify Work. Improves employee engagement and system adoption - clicks with your
workforce.
 Lower TCO: runs in Cloud, Bot as a service.
Purpose
Humanized conversation with people
using artificial intelligence to help
them with access to information, do
simple transactions, alerts for
important events, access simple
KPIs , company FAQ’s , navigation
to HR processes
Features
• Powered by Humanized AI
• Mobile, voice enabled
• Internal and external facing
• Works on top of different HR sys
• Respects configured HR security,
access and authorizations

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BOTS as a Service : Deployment
Core ApplicationsUsers Apps
NGA’s or Customers Cloud Platform Instance
HR Chatbot Carrier Dashboard
Rewards Central My Carrier
Case Management Central Customer Apps
SAP Leonardo
Cloud Integration
Core Applications
Google Chatbot Plaform
Microsoft Azure, LUIS, Chatbot
On-Premise
Other
Cloud AppsApps
as a Service
Platform
as a Service
SAP
Cloud Platform
SF Cloud

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Demonstration of XtendHR Bot
2
0

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Find Out More
Start Your Digital Journey Today! Learn more:
http://www.ngahr.com/digitalhr
XtendHR: Extend
Your HCM Solution
with High
Performance Cloud
Apps
Download the brochure:
http://resources.ngahr.com/
xtendhr-extend-your-hcm-
solution-high-performance-
cloud-apps
Digital HR: Embark
On A Journey To A
Better Employee
Experience
Download the brochure:
http://resources.ngahr.com/
digital-hr-embark-journey-
better-employee-experience
Analyzing the Digital Workplace in Europe
Download the recording of this webinar: http://resources.ngahr.com/analyzing-digital-workplace-europe

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Amit Soni
Global Director Digital HR Technologies, NGA HR
Amit.soni@ngahr.com
Melissa Corfield
Vice President, SAP Cloud Platform, SAP
Melissa.Corfield@sap.com
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