The document outlines the strategic training initiatives of a team at Nokia, focused on building trusted customer relationships and enhancing employee skills. Key goals include diversifying the learning portfolio, improving customer service, and leveraging new technologies for training. The training activities emphasize continuous learning, manager involvement, and metrics to gauge training effectiveness.

1. STRATEGIC TRAINING
TEAM MEMBERS
ANSHUKA RAI
JASMIT SAINI
MEGHA VERMA
PRATIBHA PRAKASH
SAMEER PHALAK

2. ‘Find the qualities in your
people and you’ll find
quality in your company.’
the
-Sir Simon Hornby, British
businessman

3. Training
Strategic Training

4. BUSINESS STRATEGY(NOKIA)
• MISSION
 Build trusted customer relationship by offering
compelling and valued customer solutions
• VALUES
 Engaging you achieving together passion for
innovation very human.(NOKIA)
• GOALS
 Where to compete?
 How to compete?
 With what will we compete?

5. STRATERGIC TRAINING &
DEVELOPMENT INTIATIVES
Diversify the learning portfolio
Improve Customer Service
Accelerate the pace of Employee Learning
Capture and Share Knowledge
Continuous Learning

6. Activities in developing initiatives:
Use of new technology in training
Increasing access to training programs
Reducing development time
Developing new or expanded course offerings.

7. TRAINING AND
DEVELOPMENT ACTIVITIES
• Action Learning
• Learning Market Place Internet
• On-the-Job Training
• Manager Involvement in Program
Development
• Investing In People(IIP)

8. METRICS THAT SHOW THE VALUE
OF TRAINING
Employee reaction
 Competence attainment