The document summarizes and compares two models for training and development: the faculty model and the customer model. The faculty model relies on experts in specific fields to design and deliver training programs. However, the experts may lack awareness of business needs and problems. The customer model focuses on meeting customer needs and is designed and delivered by trainers with business knowledge who can continually update programs. However, overseeing many different training programs can be challenging for directors. Both models have benefits but also drawbacks like insufficient feedback.

1. Khadim Ali Shah Bukhari Institute of Technology (KASBIT)
Assignment No 1
Training & Development
Topic: Faculty Model & Customer Model
Submitted by : Avinash Advani
Student ID : 6356
Submitted To : Miss Fatima Shah
Date : 29/06/2014

2. Faculty Model
The department of training they manages and organized the faculty that is based on the experts,
the session is under the supervision of directors, they leaded with the help of staff expertise &
proficiency, when they have a knowledge of particular topic after that these expertise are liable
to organize and transfer the knowledge with staff members while it should be according to need
of staff let’s take the example if a person is manager of finance so we have to provide basic
terminologies related to finance rather than provide the other departments knowledge so it’s not
the efficiency, Staff members are assets of any organization so when we talk about the finance
training session and their terminologies we need to provide them knowledge included auditing,
accounting, & cost saving. And when we talk about the “Supply chain Management” the
primary role of this expertise would be engaged in every facet of the business process –
planning, purchasing, production, transportation, storage & distribution, customer service, and
more In short, these skills are the “glue” that connects the different parts of the organization.
Furthermore the benefit of this model is that it has clearly experts in the related field whereas
they are providing the training. This method will be helpful that they know about their skills &
experts have the wide range of knowledge. The staff of experts, they readily structured the
training programs and it boasts the others knowledge and easily engaged with trainees. The
content of this program is clearly decided and its scheduled program as well availability of
trainers.
Mostly they aren’t aware regarding business problems and can’t meet the organizational needs
it’s like a huge differences as well highly effect on the training programs even though when there
is some gap or variation of company they probably can’t fill the gap while the outcomes of this
drawback trainees would be de-motivated the reason behind it, the content of program isn’t clear
and they fail to gauge the competencies there are certain issues like their course content aren’t
matched as well organization needs can’t meet while to reduce these circumstances and problems
the managers should take the initiative towards the meet the criteria and resolve the training
program issue included content and course should be match which they are offering, there
should be necessary to know the course of content as well course and content should be
important for trainees. The role of managers’ impact on the overall situation of this training
program while it can overcome through above mentioned statement along with training programs
should be fruitful for the trainees.

3. Customer Model:
This type of model is created according to needs of customer and the primary responsibility of
this model is training department and it’s isolated from division to division the organizers of this
program might be liable to provide the particular training related to their information such as HR
trainers provide the training related to HR field included compensation & Benefits, Recruitment
& Selection as well motivation so these are the primary responsibility of trainers. This type of
model is totally different from faculty model since this customer model reduce the disadvantages
of faculty model like this model is focuses on the business needs and fill the gap which are
required for business as well the trainers have awareness regarding the business issues and
problems the basic different between faculty and customer model is similar like faculty model is
focusing on the expertise or skills sometime this model is outsourcing or take the supports from
external such as consultants and it is in rare cases when there is little bit adapt the strategy then it
is require. Trainers have the business knowledge and they constantly update the course of
content which is benefited for the trainees and their information sharing is readily attracted to
trainees. This model is structured and meaningful for trainees because it is efficient.
Although when we talk about its drawbacks trainers spend too much time even though course of
contents and topics are related and chances are developed through customers.
The directors of this program is faces the hurdles to look after each program, the reason behind it
this may be each field has the their own characteristics so there many fields like marketing,
finance, supply chain and Human Resources Management, under this HRM there are many fields
included Training and development, Recruitment & Selection, Compensation & Benefits so
keeping this overview this may be difficult for training directors that they lead in wide range
while within the customer model trainers are like a employees at the area of practical and
functional, They are experts as practical but they have lack of knowledge regarding learning
environment keeping this all scenario the customer model is fruitful and meaningful but the thing
is that it has some drawbacks even though it has insufficient feedback.