There are five stages of processing bulk orders on Paytm Mall: 1. To Handover - Orders are moved to this stage until picked up 2. Shipped - Orders are shipped from the seller's warehouse 3. Request Pickup - Sellers download the manifest slip 4. Confirm and Pack - Sellers acknowledge and pack the orders 5. Delivered - Orders are delivered to customers Sellers can process bulk orders of up to 5000 by downloading order details, assigning couriers, uploading IMEI/serial numbers if applicable, downloading packing slips, and requesting pickup by uploading a manifest CSV file.

1. Bulk Order Processing
(LMD)

2. LMD sellers are those who use end-to-end logistic services of Paytm Mall
Who are the Last Mile Delivery (LMD) sellers?
SELLER Paytm Mall
Courier partner
CUSTOMER
Benefits:
• Flat courier charges Pan India
• No hassles of tracking the status of delivery
• Automated and timely payouts
• Networks providing large coverage of pincodes

3. There are five stages of processing orders in bulk
Delivered
The order is delivered
to the customer
5.
Confirm and Pack
Acknowledge and pack
the order
1. To Handover
The order is moved to
the ‘To handover’ stage
till it’s picked up
3.Request Pickup
Download the manifest
slip
2.
Shipped
The order is shipped
from your warehouse
4.

4. How to process orders in bulk?
1
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Click on Confirm & Pack tab
Click on Download order detail CSV
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Steps to process orders in bulk (upto 5000 orders)

5. 3
Select the date range and click on Apply button
Click on Download
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How to process orders in bulk?

6. Order detail CSV will be
downloaded in the File center
Click on download icon to
download the file in your
system
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How to process orders in bulk?

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Order detail CSV file will be downloaded in your system
How to process orders in bulk?

8. • Create a new excel file and copy-paste the columns Order id and Item id from Downloaded order detail
CSV file
• Save the file in the .CSV format and file name should not contain any special character or space
Note- Please ensure that the status of these orders should be pending acknowledgement.
How to process orders in bulk?

9. Click on Assign Courier in Bulk (CSV)
Click on Choose file and select the saved file
Click on Upload
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How to process orders in bulk?
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10. Click on Download
IMEI/Serial Number File
(.csv)
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How to process orders in bulk?
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If these are electronic product then you have to enter their IMEI/serial number
Note- This step is to be performed only if these are electronic products.

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• Fill the IMEI/serial number in the sheet
• Save the file in the .CSV format and file name should not contain any special character & space
How to process orders in bulk?
This is a sample IMEI/serial CSV
Note- This step is to be performed only if these are electronic products.

12. Click on Upload IMEI/Serial number(.csv)
Click on choose file and select the saved IMEI/Serial number file
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Click on Upload
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How to process orders in bulk?
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Note- This step is to be performed only if these are electronic products.

13. 13
Click on Assign Courier in Bulk (CSV)
Click on Choose file and select the saved file (contains order id and item id)
Click on Upload
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How to process orders in bulk?
Now repeat the steps number: 6 - 8
Note- This step is to be performed only if these are electronic products.

14. Click here to download the
packing slip in your system
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How to process orders in bulk?

15. There are two types of packing slips -
Packing slip for a Non-Gift order Packing slip for a
Gifting/Mystore order
How to process orders in bulk?

16. a
This is a sample of the Packing Slip for a Non-Gift order. You have to tear it into 2 parts -
Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice. Also, ensure that you
adhere to the Paytm Mall packaging guidelines or else the courier will not pick up the package
b
Packaging slip – You have to paste
it outside/on top of the packaging
box
a
Retail Invoice –
You have to fold the invoice from the
center so that the details are towards
the inside. The white side of the invoice
should be on the front
Insert the invoice in the invoice pouch
and paste the invoice pouch on the
back side of the Paytm Mall corrugated
box
If you are dispatching the product in/out
of a state where plastic is banned:
For order value > 50,000 – Paste the
invoice outside
For order value < 50,000 - Insert the
invoice in the package
b
How to process orders in bulk?

17. This is a sample of the Packing Slip for a Gifting/Mystore order
Note – Please do not use your own invoice or Paytm Mall invoice.
Packaging slip – You have to paste it
outside/on top of the packaging box
Here, the invoice will not be
downloaded automatically
In case the courier partner asks for the
invoice or you need the same for
taxation purposes, you can download
the invoice separately from the seller
panel and hand over the invoice to the
courier partner (steps are available at
the end of this training guide)
Please do not attach/insert the invoice
inside the packet
a
How to process orders in bulk?
a

18. Follow these Packaging guidelines to ensure smooth order processing-
Packaging tape should be
transparent or plain only
You have to use plain
corrugated box or polybag only
There should not be any branding
or logo on the packaging material
General packaging guidelines- Gifting/Mystore orders

19. How to process orders in bulk?
To request for the pickup in bulk follow these steps-
Create a new excel sheet.
Enter the title “fulfillment_id”
and “packaging types” in
column A & B respectively.
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20. How to process orders in bulk?
Enter the shipment number, which is printed on Paytm Mall packaging slip, here
Eg. For 5502040924
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
If you are not using scanner then follow these steps-
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21. How to process orders in bulk?
Enter the barcode number, which is printed on Paytm Mall corrugated box, here
Eg. For box- 01000PTF97 (incase of box, enter complete code)
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
If you are not using scanner then follow these steps-
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22. How to process orders in bulk?
Enter the barcode number, which is printed on Paytm Mall polybag, here
Eg. For Polybag- PAYTM-03 (incase of polybags, enter only first eight digits only)
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
If you are not using scanner then follow these steps-
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23. How to process orders in bulk?
Incase you are using your own
packaging material than type
“custom” here
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
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If you are not using scanner then follow these steps-

24. How to process orders in bulk?
Using scanner

25. How to process orders in bulk?
Scan the shipment barcode, which is printed on Paytm Mall packaging slip, here
Eg. For 5502040924
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
If you are using scanner then follow these steps-
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26. How to process orders in bulk?
Scan the barcode, which is printed on Paytm Mall corrugated box, here
Eg. For box- 01000PTF97 (incase of box, enter complete code)
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
If you are using scanner then follow these steps-
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27. How to process orders in bulk?
Scan the barcode, which is printed on Paytm Mall polybag, here
Eg. For Polybag- PAYTM-03-AB3242619
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
If you are using scanner then follow these steps-
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28. How to process orders in bulk?
Incase you are using your own
packaging material than type
“custom” here
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Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly.
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If you are using scanner then follow these steps-

29. How to process orders in bulk?
Click on the file option and
save the excel file on your
desktop
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30. How to process orders in bulk?
Enter the file name, it should
not contain space and special
characters
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Save the file in CSV format22
Click on the Save button23

31. How to process orders in bulk?
Click on OK and save the excel file24
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How to process orders in bulk?
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Go back to the seller panel and click on Request Pickup

33. How to process orders in bulk?
Click on Request pickup in bulk from the dropdown26
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Choose the saved CSV file27
Click on Upload button
Manifest will be downloaded in your system automatically
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34. This is a sample Manifest, which contains the details of your courier partner
Note– Request for pick up before 12.00 PM to get your orders picked by 6.00 PM* the same day. Any order
requested for pick up post 12.00PM gets picked the next day
* For Delhi/NCR- 5.00PM, Other cities- 6.00PM
Here you can see courier
partner name
a
Here you can see Order details
with AWB number
c
b
d
Merchant signature and courier
signature are required on both
copies of manifest
Here you can see total number
of packets
How to process orders in bulk?
c
a
d
b

35. Shipped- Check all your shipped orders
Delivered- Check all your delivered orders
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How to process orders in bulk?

36. Download Paytm Mall Invoice

37. How to download the Paytm Mall invoice?
To download the Paytm Mall invoice, follow these steps -
Click on the Orders tab1
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38. How to download the Paytm Mall invoice?
Search your order using the
Order ID, Item ID etc.
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39. How to download the Paytm Mall invoice?
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Click on View more details3

40. How to download the Paytm Mall invoice?
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Click on Download Reseller
Invoice
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41. How to download the Paytm Mall invoice?
This is a sample of the invoice -

42. Thanks everyone!
For any query, please raise a ticket on support