This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are: 1) Processing the order by acknowledging, entering courier details, and uploading documents. 2) Marking the order as shipped once handed over to the courier. 3) Checking the status of shipped and delivered orders. 4) Verifying the uploaded documents by order ID.

1. Order Processing - Automobiles
In this module, we will discuss:
1. Order lifecycle
2. Steps to process an order
3. Checking shipped and delivered orders
4. Steps to check the uploaded documents

2. Order lifecycle
You ship the order
Customer places an
order
You enter the courier details
and upload the documents
You acknowledge and process the order
on seller panel
Customer receives the
product

3. Checking a new order
Go to the Orders tab and then click on Confirm & Pack tab
Here you can check all your new orders
To check all your new orders, follow these steps-

4. Stages of an order processing
It can be processed in four simple steps:
Confirm the order Mark the order as
shipped
Handover order to the
customer
Upload the invoice and
insurance copy

5. Steps to confirm an order
Go to the order which you want to process and
click on its Pack tab
Click on the Confirm tab to acknowledge the order
To confirm your new order and enter the courier details, follow these steps-

6. a) Select Vendor_Self from the dropdown
b) Enter “ByHand” here
c) Select the checkbox
d) Click on the Confirm button
a
b
c
d
Steps to confirm an order
a
b
a) Enter the Chassis number here
b) Click on the Done button
The packing slip will be downloaded. You need to
hand it over to the customer

7. This is a sample of the Packing Slip. You need to hand it over to the customer
Packing slip sample

8. Uploading the invoice and
insurance copy

9. Steps to upload the invoice and insurance copy
To upload the invoice and insurance copy, follow these steps -
Click on the Request Pickup tab Click on the Request Pickup button
Note – It is mandatory to upload both Invoice and Insurance copies
– This step is applicable only for COD orders

10. Select the scanned copy of the invoice and click on the Upload button
Note – Please check the order details before uploading the documents
– Maximum file size can be 20mb and accepted formats are - jpg, jpeg, png, pdf and doc
– This step is applicable only for COD order
Steps to upload the invoice and insurance copy

11. Once the document is successfully uploaded you will get a confirmation message and also it
will be highlighted with a check sign
Note – This step is applicable only for COD order
Steps to upload the invoice and insurance copy

12. Similarly here you need to select the scanned copy of the Insurance document and click on
the Upload button
Note – Maximum file size can be 20mb and accepted formats are - jpg, jpeg, png, pdf and doc
– This step is applicable only for COD order
Steps to upload the invoice and insurance copy

13. Once the document is successfully uploaded you will get a confirmation message and also it
will be highlighted with a check sign
Note – This step is applicable only for COD order
Steps to upload the invoice and insurance copy

14. You can cross-check the uploaded documents by clicking on Download button and re-upload
the correct document if applicable
Note – This step is applicable only for COD order
Steps to upload the invoice and insurance copy

15. Click on the Ok button to submit the documents
Note – Please ensure that you have uploaded the correct document as you will not be able to change the documents after submitting them
– In case you need to share any declaration, you can share the same at docs@paytm.com
– This step is applicable only for COD order
Steps to upload the invoice and insurance copy

16. Marking the order as shipped

17. Steps to mark the order as shipped
Now, click on the Mark Shipped tab from the dropdown
To mark the order as shipped, follow these steps -

18. Click on Ok to confirm the shipment
The order will be marked as Shipped
Note – In case the document is found to be wrong for any order, you will be notified over mail from docs@paytm.com to share the correct documents and you will be needed to respond on that mail itself
(applicable only for COD order)
Steps to mark the order as shipped

19. Checking shipped
and delivered orders

20. Checking your shipped and delivered orders
To check all your shipped orders,
Go to More tab and then click on Shipped
To view your shipped and delivered orders, follow these steps-
To check all your delivered orders,
Go to More tab and then click on Delivered

21. Checking the uploaded
documents

22. Steps to check the uploaded documents
Enter the Order ID and click on the search icon
To check the uploaded documents of an order, follow these steps -
Go to the Orders tab and select the Order ID option from the
dropdown

23. Click on Order Documents from the dropdown
Steps to check the uploaded documents
Here, you can check the uploaded documents

24. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel