Steps to process orders in bulk - LMD - B2C

Bulk Order Processing (LMD)
In this module, we will discuss:-
1. Who are the Last Mile Delivery (LMD) sellers?
2. How can you process orders in bulk?
3. How can you download duplicate copies?
4. How to download the Paytm Mall invoice?

Who are the Last Mile Delivery (LMD) sellers?
LMD sellers are those who use end-to-end logistic services of Paytm Mall
Benefits:
• Flat courier charges Pan India
• No hassles of tracking the status of delivery
• Automated and timely payouts
• Networks providing large coverage of pincodes
SELLER CUSTOMERPaytm Mall Courier
partner

There are five stages of processing an order
The order is shipped from your warehouse
Shipped4.
Acknowledge and pack the order
Confirm and Pack1.
The order is delivered to the
customer
Delivered5.
Download the manifest slip by clicking on
the Request Pickup tab
Request Pickup2.
The order is moved to the ‘To handover’
stage till it’s picked up
To Handover3.

How to process orders in bulk?
Click on the Orders tab Click on the Confirm & Pack tab
Steps to process orders in bulk (upto 5000 orders)

Click on Download order detail CSV Select the date range and click on Apply button

Click on Download Order detail CSV will be downloaded in the File center
Click on download icon to download
the file in your system

Order detail CSV file will be downloaded in your system

• Create a new excel file and copy-paste the columns Order id and Item id from Downloaded order detail CSV file
• Save the file in the .CSV format and file name should not contain any special character or space
Note- Please ensure that the status of these orders should be pending acknowledgement.

Click on Choose file and select the saved file
And then, click on Upload
Click on Assign Courier in Bulk (CSV)

Click on Download IMEI/Serial Number File (.csv)
If these are electronic product then you have to enter their IMEI/serial number
Note - This step is to be performed only if these are electronic products.

This is a sample IMEI/Serial CSV
• Fill the IMEI/Serial number in the sheet
• Save the file in the .CSV format and file name should not contain any special character & space

Click on choose file and select the saved IMEI/Serial number file
Click on Upload IMEI/Serial number(.csv)

Click on Choose file and select the saved file (contains order id and item id)
Click on Assign Courier in Bulk (CSV)

Click here to download the packing slip in your system

There are two types of packing slips -
Packing slip for a Non-Gift order Packing slip for a
Gifting/MyStore order

This is a sample of the Packing Slip for non-gifting order, you have to tear it into 2 parts -
Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice. Also, ensure you adhere to the Paytm Mall packaging guidelines or else the courier will not pick up the
package
Packaging slip– You have to paste it outside/top of
the packaging box
Retail Invoice –
You have to fold the invoice from centre so that details
are towards inside, white side of the invoice should be in
front
Insert the invoice in the invoice pouch and paste the
invoice pouch on the back side of the Paytm Mall
corrugated box
If you are dispatching the product in/out of a state where
plastic is banned:
For order value > 50,000 – Paste the invoice outside
For order value < 50,000- Insert the invoice in the
package

Note – Please do not use your own invoice or Paytm Mall invoice.
This is a sample of the Packing Slip for a Gifting/Mystore order
Packaging slip – You have to paste it outside/on top of
the packaging box
Here, the invoice will not be downloaded automatically
In case the courier partner asks for the invoice or you
need the same for taxation purposes, you can
download the invoice separately from the seller panel
and hand over the invoice to the courier partner (steps
are available at the end of this training guide)
Please do not attach/insert the invoice inside the
packet

General packaging guidelines- Gifting/Mystore orders
Follow these Packaging guidelines to ensure smooth order processing-
Packaging tape should be transparent
or plain only
You have to use plain corrugated box or
polybag only
There should not be any branding or logo
on the packaging material

Click on Request Pickup tab Select 250 per page from the dropdown

Click on the check box to select all the orders Click on Download Slip to Request Pickup (.pdf)
Manifest will be downloaded in your system automatically

This is a sample Manifest, which contains the details of your courier partner
Note – Request for pick up before 12.00 PM to get your orders picked by 6.00 PM* the same day. Any order requested for pick up post 12.00PM gets picked the next day. * For Delhi/NCR- 5.00PM,
Other cities- 6.00PM
a) Here you can see courier partner name
b) Here you can see Order details with AWB
number
c) Merchant signature and courier signature are
required on both copies of manifest
d) Here you can see total number of packets
c
a
d
b

Click on More
To view your shipped orders, follow these steps -
Click on the Shipped tab
Here, you can check all your shipped orders

To view your delivered orders, follow these steps -
Click on the Delivered tab
Here, you can check all your delivered orders

How can you download duplicate copies?
In case you have lost your packing slip or manifest before shipping, you can generate their duplicates by going on To
Handover tab
Click on the To Handover tab Here, you can download your duplicate copies

How to download the Paytm Mall invoice?
To download the Paytm Mall invoice, follow these steps -
Click on the Orders tab

Search your order using the Order ID, Item ID etc.

Click on the Orders tab

Click on Download Reseller Invoice

This is a sample of the invoice -

Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.

Steps to process orders in bulk - LMD - B2C

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