The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps on how to acknowledge an order, pack and label it, generate a manifest for pickup, and view shipped and delivered orders. It also explains how sellers can download duplicate packing slips or manifests if lost, and download the Paytm Mall invoice for an order.

1. Single Order Processing (LMD)
In this module, we will discuss:-
1. Who are the Last Mile Delivery (LMD) sellers?
2. How can you process a single order?
3. How can you download duplicate copies?
4. How to download the Paytm Mall invoice?

2. Who are the Last Mile Delivery (LMD) Sellers?
LMD sellers are those who use end-to-end logistic services of Paytm Mall
Benefits:
• Flat courier charges Pan India
• No hassles of tracking the status of delivery
• Automated and timely payouts
• Networks providing large coverage of pin codes
SELLER CUSTOMERPaytm Mall Courier
partner

3. There are five stages of single order processing
The order is shipped from your warehouse
Shipped4.
Acknowledge and pack the order
Confirm and Pack1.
The order is delivered to the
customer
Delivered5.
Download the manifest slip by clicking on
the Request Pickup tab
Request Pickup2.
The order is moved to the ‘To handover’
stage till it’s picked up
To Handover3.

4. How can you process a single order?
Click on the Orders tab Click on the Confirm & Pack tab
Steps to process a single order -

5. How can you process a single order?
Click on the Pack tab Click on the Confirm tab to acknowledge the order
Note - Acknowledge the order within 24 hours.

6. How can you process a single order?
Click on the Done button
The packing slip will be downloaded in your system
Enter the IMEI/Serial number
If it is an electronic product, you have to enter its IMEI/Serial number
Note - This pop-up will appear only if it is an electronic product.

7. How can you process a single order?
There are two types of packing slips -
Packing slip for a Non-Gift order Packing slip for a Gifting/MyStore order

8. How can you process a single order?
This is a sample of the Packing Slip for a non-gifting/Mystore order, you have to tear it into 2 parts -
Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice. Also, ensure you adhere to the Paytm Mall packaging guidelines or else the courier will not pick up the
package
Packaging slip– You have to paste it outside/top of
the packaging box
Retail Invoice –
You have to fold the invoice from center so that details
are towards inside, white side of the invoice should be in
front
Insert the invoice in the invoice pouch and paste the
invoice pouch on the back side of the Paytm Mall
corrugated box
If you are dispatching the product in/out of a state where
plastic is banned:
For order value > 50,000 – Paste the invoice outside
For order value < 50,000- Insert the invoice in the
package

9. How can you process a single order?
Note – Please do not use your own invoice or Paytm Mall invoice.
This is a sample of the Packing Slip for a Gifting/Mystore order
Packaging slip – You have to paste it outside/on top of
the packaging box
Here, the invoice will not be downloaded automatically
In case the courier partner asks for the invoice or you
need the same for taxation purposes, you can
download the invoice separately from the seller panel
and hand over the invoice to the courier partner (steps
are available at the end of this training guide)
Please do not attach/insert the invoice inside the
packet

10. General packaging guidelines- Gifting/Mystore orders
Follow these Packaging guidelines to ensure smooth order processing-
Packaging tape should be transparent
or plain only
You have to use plain corrugated box or
polybag only
There should not be any branding or logo
on the packaging material

11. How can you process a single order?
Click on Request PickupClick on the Request Pickup tab
Your order moves to ‘Request Pickup’, from where you will download the Manifest
Note – Request Pickup only when your order is ready to ship.

12. How can you process a single order?
Click here to search the packaging type

13. How can you process a single order?
If you are not using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Type and search the barcode number, which is printed on Paytm Mall polybag/corrugated box, here and select the same from the dropdown
• Incase you are using your own packaging material than type & select “custom” here

14. How can you process a single order?
If you are not using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Type and search the barcode number, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown. Eg.
For box- 01000PTF97 (incase of box, enter complete code)

15. How can you process a single order?
If you are not using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Type and search the barcode number, which is printed on Paytm Mall polybag, here and select the same from the dropdown. Eg. For
Polybag- PAYTM-03 (incase of polybags, enter only first eight digits only)

16. How can you process a single order?
If you are using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Scan the barcode, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown
• Incase you are using your own packaging material than type “custom” here

17. How can you process a single order?
If you are using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Scan the barcode, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown
Eg. For box- 01000PTF97

18. How can you process a single order?
If you are using scanner then follow these steps-
Note – Logistics charges will be based upon the type of boxes/polybags you select therefore enter the code correctly
• Scan the barcode, which is printed on Paytm Mall polybag, here and press the ‘Enter’ key on the keyboard
Eg. For Polybag- PAYTM-03-AB3242619

19. How can you process a single order?
Click on the OK button
Note – The manifest will be downloaded in your system.

20. How can you process a single order?
This is a sample Manifest which contains the details of your courier partner
Here, you can see the name of your courier partner
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.

21. How can you process a single order?
Here, you can see the Order details with the AWB number
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.

22. How can you process a single order?
The merchant signature and the courier signature are required on both the copies
of the manifest
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.

23. How can you process a single order?
Here, you can see the total number of packets
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest after 12:00 pm, your order will be picked up till 6 pm (5
pm for Delhi/NCR) of the following day.

24. How can you process a single order?
Click on More
To view your shipped orders, follow these steps -
Click on the Shipped tab
Here, you can check all your shipped orders

25. How can you process a single order?
To view your delivered orders, follow these steps -
Click on the Delivered tab
Here, you can check all your delivered orders

26. How can you download duplicate copies?
In case you have lost your packing slip or manifest before shipping, you can generate their duplicates by going on To
Handover tab:
Click on the To Handover tab Here, you can download your
duplicate copies

27. DownloadPaytmMallInvoice

28. How to download the Paytm Mall invoice?
To download the Paytm Mall invoice, follow these steps -
Search your order using the Order ID,
Item ID etc.
Click on the Orders tab

29. How to download the Paytm Mall invoice?
Click on View more details

30. How to download the Paytm Mall invoice?
Click on Download Reseller Invoice

31. How to download the Paytm Mall invoice?
This is a sample of the invoice -

32. Thankseveryone!
For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.