The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall process single item orders from start to finish. It provides details on each step, including: acknowledging the order, packing and labeling the item, downloading the manifest slip to request pickup, and tracking the order status as it moves through various stages until delivery. The steps are illustrated through images and include helpful notes.

1. Single item order
processing (LMD)
In this module, we will discuss:
1. Who are the Last Mile Delivery (LMD) sellers?
2. How to process a single item order?
3. How to download duplicate copies?

2. LMD sellers are those who use end-to-end logistic services of Paytm Mall
Who are the Last Mile Delivery (LMD) sellers?
SELLER Paytm Mall
Courier partner
CUSTOMER
Benefits:
• Flat courier charges Pan India
• No hassles of tracking the status of delivery
• Automated and timely payouts
• Networks providing large coverage of pincodes

3. There are five stages of single order processing
Delivered
The order is delivered
to the customer
5.
Confirm and Pack
Acknowledge and pack
the order
1. To Handover
The order is moved to
the ‘To handover’ stage
till it’s picked up
3.Request Pickup
Download the manifest
slip by clicking on the
Request Pickup tab
2.
Shipped
The order is shipped
from your warehouse
4.

4. How to process a single item order?
Click on the Orders tab1
Steps to process a single order -
1

5. Click on the Confirm & Pack
tab
2
How to process a single item order?
2

6. How to process a single item order?
Click on the Pack tab3
3

7. Click on the Confirm button4
Note - Acknowledge the order within 24 hours. To know more about the SLA, click here
How to process a single item order?
4

8. How to process a single item order?
Check the box5
6 Enter the total number of
boxes/polybags being used for
packaging (numeric value only)
For example, we have taken 5
boxes here
6
5
7
7 Click on Confirm

9. Enter the IMEI/serial number8
If it is an electronic product, you have to enter its IMEI/serial number
Note - This pop-up will appear only if it is an electronic product
Also, please remember that you have to pack as many boxes as you have mentioned in Step 6
9 Click on the Done button
The packing slip will be
downloaded
The number of packing slips
downloaded will be equal to
the number of boxes submitted
by you
How to process a single item order?
8
9

10. Packaging slip – You have to
paste it outside the packaging box
a
a
Retail Invoice –
You have to fold the invoice from the
centre so that the details are towards the
inside. The white side of the invoice
should be on the front
Insert the invoice in the invoice pouch
and paste the invoice pouch on the back
of the Paytm Mall corrugated box
If you are dispatching the product in/out
of a state where plastic is banned:
For order value > 50,000 – Paste the
invoice outside
For order value < 50,000 - Insert the
invoice in the package
b
This is a sample of the Packing Slip. You have to tear it into 2 parts
Note – It is mandatory to use the Paytm Mall retail invoice. Please do not use your own invoice
Also, ensure you use Paytm Mall packaging and guidelines or else the courier will not pick up the package
b
How to process a single item order?

11. Your order moves to ‘Request Pickup’ from where, you will download the Manifest
Note – Request Pickup only when your order is ready to be shipped
Click on the Request Pickup tab
Click on Request Pickup
How to process a single item order?
11
10
10
11

12. How to process a single item order?
Click here to search & select
the packaging type
Here, you have to select the
type of all packaging
boxes/polybags which you
have submitted while
downloading the packaging
slips
Eg. If you have submitted 5
boxes/polybags, you will have
to select all the 5 packaging
types
12
12

13. How to process a single item order?
Search & select the barcode
number which is printed on the
Paytm Mall polybag/corrugated
box here and select the same
from the dropdown
Incase you are using your own
packaging material, type &
select ‘custom’ in the
dropdown
Note – The logistics charges will be based on the type of boxes/polybags you select. Therefore, always enter the code correctly
13b
14 Here, you can increase the
quantity (according to the box
type) if you are using the same
box in multiple quantities
14
13
13a

14. How to process a single item order?
Type and search the barcode number, which is printed on the Paytm Mall corrugated box, here and select the
same from the dropdown
Eg. For box - 01000PTF97 (incase of box, enter complete code)
14
14a
14b
Note – The logistics charges will be based on the type of boxes/polybags you select. Therefore, always enter the code correctly
If you are not using a scanner, follow these steps -

15. How to process a single item order?
Note – The logistics charges will be based on the type of boxes/polybags you select. Therefore, always enter the code correctly
Type and search the barcode number, which is printed on the Paytm Mall polybag, here and select the same from
the dropdown
Eg. For Polybag - PAYTM-03 (incase of polybags, enter the first eight digits only)
14
14a
14b
If you are not using scanner then follow these steps-

16. How to process a single item order?
Scan the barcode, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown
In case you are using your own packaging material, type ‘Custom’ here
14
14a
14b
Note – The logistics charges will be based on the type of boxes/polybags you select. Therefore, always enter the code correctly
If you are using scanner then follow these steps-

17. How to process a single item order?
Scan the barcode, which is printed on Paytm Mall corrugated box, here and select the same from the dropdown
Eg. For box - 01000PTF97
14
14a
14b
Note – The logistics charges will be based on the type of boxes/polybags you select. Therefore, always enter the code correctly
If you are using a scanner, follow these steps -

18. How to process a single item order?
Note – The logistics charges will be based on the type of boxes/polybags you select. Therefore, always enter the code correctly
Scan the barcode, which is printed on the Paytm Mall polybag, here and press the ‘Enter’ key on the keyboard
Eg. For Polybag- PAYTM-03-AB3242619
14
14a
If you are using a scanner, follow these steps -

19. How to process a single item order?
Note – The manifest will be downloaded in your system
Click on the OK button15
15

20. How to process a single item order?
Here, you can see the name of your courier partnera
This is a sample Manifest which contains the details of your courier partner
Here, you can see the Order details with the AWB number of each box and the count of the boxes as wellb
The merchant signature and the courier signature are required on both the copies of the manifestc
Here, you can see the total number of packetsd
a
b
c d
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest
after 12:00 pm, your order will be picked up till 6 pm (5 pm for Delhi/NCR) the following day

21. Click on More
To view your shipped orders, follow these steps -
Click on the Shipped tab
Here, you can check all your
shipped orders
16
17
How to process a single item order?
16
17

22. Click on the Delivered tab
Here, you can check all your
delivered orders
To view your delivered orders, follow this step -
18
How to process a single item order?
18

23. Click on the To Handover tab
In case you have lost your packing slip or manifest before shipping, you can generate their duplicates by going on
To Handover tab
1
1
How to download duplicate copies?

24. Here, you can download
duplicate copies
2
2
How to download duplicate copies?

25. Thanks everyone!
For any query, please raise a ticket on Support