This document discusses the transition from technical writing to training development. It outlines similarities between the two fields such as writing to inform and instruct, as well as differences like instructional design principles. Key aspects of training development are covered, including the ADDIE model of analysis, design, development, implementation, and evaluation. Trends in the industry like mobile learning and generational issues are also examined. Resources for training professionals such as certifications, organizations, books, blogs, and university programs are provided.

1. Moving from Technical Writing to Training Development Holly Harkness, Mirant CorporationJack Massa, Guidance CommunicationsHolly Mullins, Instructive Media1

2. Our storiesSimilarities and differencesThree roles in trainingRecent trendsOverview of the professionResources 2

3. Similarities: Things you know, do, and use3

4. 6 things you know Writing to inform and instructUser/student viewpointInformation developmentVisual communicationComputer-user interface designProject team experience4

5. 11 things you do5Interview Analyze needDefine projectsDesign materialsChunk informationUse graphicsWrite scenariosWrite video scriptsWrite questions and answersManage reviewsPut materials online

6. 9 tools you usePowerPointWord AcrobatCamtasiaSnagItCaptivateFlashDreamweaverContent management systems6

7. Differences: Instructional design/adult learning theory basics7

8. At your next job interview…We also need the writer to create training materials for our products. Do you have experience with that?”a) Sure, I’ve done that lots of times. No problemb) The instructional materials I’ve written could easily be adapted to training. And I’m familiar with the principles of instructional design and adult learning. I believe I can do a really good job with that.c) Doh!, I don’t know anything about training!8

9. Analysis firstWhen confronted with a workplace learning challenge, do the analysis first.What problem are you trying to solve?

10. Is training the right answer?

11. What kind of training is appropriate?9

12. Is training even the right answer?10

13. Everyone knows ADDIEAnalysis – Problem analysis, audience analysis, task analysisDesign – Selection of delivery methods, outline of learning events.Development – Writing of materials, programming (if e-learning), testingImplementation – Delivery of the learning solutionEvaluation – Assessment of results and improvement11

14. Jack’s favorite models50,000 Years of Instructional Design in a nutshellTell them

15. Show them

16. Let them try

17. RepeatIf this does not work, or if you want to be part of the latest education fad, change the order of the steps until you find a combination that works. - William Horton, Designing Web-Based Training, 200012

18. Jack’s favorite modelsThree Priorities for Effective Training:Ensure that learners are highly motivated to learn.

19. Guide learners to appropriate content.

20. Provide meaningful and memorable learning experiences. - Michael Allen, Michael Allen’s Guide to E-Learning, 200113

21. Three training roles 14

22. 15Classroom materials

23. Recipe for a training guide161 user guide1 set of learning objectivesClassroom exercises (to taste)Cut out all non-essentials from the user guideAdd learning objectivesStir in exercisesBake and serve hot

24. E-learning17

25. What is e-learning?Instruction delivered on a computer by way of disk, Internet, or intranetContent relevant to learning objectivesUses methods such as examples and practiceBuilds new knowledge and skillsUses media to deliver the contentInstructor-led (synchronous) or self-paced (asynchronous)- Clark and Mayer, e-Learning and the Science of Instruction 200818

26. Ease into asynchronous e-learning19Experiment with free development tools or trial versions.

27. Publish e-learning20IntranetContent Management System (CMS)Learning Management System (LMS)Track student progress and scoresEvaluate training successGet to know your LMS administrator!

28. Presentation21

29. Later in the interview…Oh, I forgot to mention: sometimes you’ll need to fill in and teach the courses. You okay with that?”a) Sure, I’ve done that lots of times. No problem.b) I’ve done presentations at team meetings. That’s an area where I’d like the chance to improve my skills. c) Imma scared!22

30. Training delivery skillsThese are skills only come with training and – even more so – practicePresentation skills

31. Facilitation skills

32. Move from “sage on the stage” to “guide on the side”

33. Facilitate class interactions, discussions, exercises

34. Dealing with uncooperative learners

35. Online session “production” skills23

36. Training delivery toolsPowerPoint – learn it inside out

37. Virtual classroom platforms24

38. Virtual Classroom Example - Elluminate25

39. The training profession26

40. 27History

41. • Ongoing need at most organizations • New technology requires training • Baby boomer retirement rate28

42. Corporate departmentsTrainingProfessional DevelopmentCustomer SupportInformation SupportHuman ResourcesInformation TechnologyOperations29- Cennamo and Kalk, Real World Instructional Design 200529

43. Trends in the Training Industry 30

44. Times are changing31“Training”  Out“Workplace Learning”  In

45. Trends to be aware ofMobile learning

46. Podcasts and video – custom made videos or just linking to YouTube

47. Games-based learning, used both in the classroom and in e-learning applications

48. Virtual Reality – “Second Life”

49. Collaborative learning / crowd-sourcing / Learning portals 32

50. Trends - Generational IssuesBoomers

51. GenX

52. GenY33

53. Resources34

54. CertificationsASTD - Two-Day Certificate ProgramsASTD CPLP CertificationTraining Magazine instructionaldesigninstitute.com35

55. OrganizationsSTC Instructional Design & Learning SIG (IDL SIG) www.stcsig.org/idl/listserv.shtmlAmerican Society for Training and Development (ASTD)Local chapter – astdatlanta.orgISPI – International Society for Performance ImprovementLocal chapter – ispi-atlanta.org/E-Learning Guild elearningguild.com36

56. Bookse-Learning and the Science of Instruction - Clark and MayerWriting Training Materials That Work- Foshay, Silber, and StelnickiMichael Allen’s Guide to e-Learning- Michael AlleneLearning by Design- William Horton37

57. BlogsElearning postThe Rapid eLearning BlogOther blog lists: Upside Learning Solutions blog July 2010 (Top 47 eLearning & Workplace Learning Blogs)38

58. University programsUniversity of Georgia,Instructional Design and Development, Masters ProgramLearning, Design, and Technology (LDT) Ph.D. ProgramGeorgia State: new programMaster of Science (M.S.) degree in Instructional Design and TechnologyBoise State University online Masters Degree Program in Instructional and Performance Technology 39

59. Social networkingThursdays 11:30-1pm and 8:30-10pmOther Twitter tags#elearning#ispi#training #astdLinkedIn groups ASTDLearning, Education and Training Professionals Training Content Development40

60. Questions and commentsContact us: Holly Harknessholly.harkness@mirant.comJack Massajack@guidancecom.comHolly Mullinshollykmullins@gmail.com41