How we moved from a vertical organisation structure to a service oriented one where our Ops teams were embedded in the value-driven development streams.
Web based Employee Relationship Management (ERM) Systemhassan latifi
The PowerERM built on Microsoft .Net web platform has an enterprise wide reach that offers cross-functional capabilities to the organization. The different functional departments involved in the operations or processes are integrated into a single system. This system takes care of the business processes such as recruitment, training, employee self service (leave, reimbursement, travel, visa), loan, appraisal, eNews, Payroll and separation of employee. The product is a role based with features to deploy multiple geographic location and currency.
Combining the expertise of Human resource specialist and years of global development by an IT engineering team, PowerERM provides organizations and their employees an easy and effective tool to increase the operational efficiency
How we moved from a vertical organisation structure to a service oriented one where our Ops teams were embedded in the value-driven development streams.
Web based Employee Relationship Management (ERM) Systemhassan latifi
The PowerERM built on Microsoft .Net web platform has an enterprise wide reach that offers cross-functional capabilities to the organization. The different functional departments involved in the operations or processes are integrated into a single system. This system takes care of the business processes such as recruitment, training, employee self service (leave, reimbursement, travel, visa), loan, appraisal, eNews, Payroll and separation of employee. The product is a role based with features to deploy multiple geographic location and currency.
Combining the expertise of Human resource specialist and years of global development by an IT engineering team, PowerERM provides organizations and their employees an easy and effective tool to increase the operational efficiency
The how, why and what of ITIL® certificationsLora Beros
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
Benefits of Automating Performance Reviews with SoftwareKapta
Kapta Systems started with a simple idea: provide great Talent Management software to companies of all sizes. We wanted to make our systems straightforward and easy for anyone to use. To have the same great product available to all customers, with no minimums or size thresholds. To make software that didn’t require a team of consultants and techies to implement.
At Kapta, we do business a little differently for a software company. We don’t have an army of consultants who tell our customers what to do. And we don’t always say “yes” to all the bells and whistles requests from our customers (in fact, we say “no” alot of the time). This approach allows us to focus on what we do best: build useful, straightforward and elegant software that meets your essential talent management system requirements. Because we think that is what is most important to you.
Formalize goals and objectives, align individual activities with corporate goals and track progress throughout the year. Store years’ worth of data for comparison and reporting, pull up last year’s reports in a matter of seconds. No more filing cabinets full of paper! Manage employee assessments entirely online – no more paper-pushing or dealing with physical files. Track your progress on a daily basis as users provide instant feedback, recognition and status reports.
Presenting this set of slides with name - Itil Framework Powerpoint Presentation Slides. This aptly crafted editable PPT deck contains nineteen slides. Our topic specific Itil Framework Powerpoint Presentation Slides deck helps devise the topic with a clear approach. We offer a wide range of custom made slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates. Speculate, discuss, design or demonstrate all the underlying aspects with zero difficulty. This deck also consists creative and professional looking slides of all sorts to achieve the target of a presentation effectively. You can present it individually or as a team working in any company organization
Development is a critical component of the original implementation of E-Business Suite, and continues with ongoing Support.
-Development is the set of activities surrounding the definition, design, construction, testing and implementation of components of a software solution.
-For our discussion purposes, the software solution in question extends core functionality provided by Oracle EBS modules.
-Even a “vanilla” implementation - where customization is explicitly avoided - may entail a substantial automated data conversion effort, which requires a software solution.
This presentation is about -
History of ITIL,
ITIL Qualification scheme,
Introduction to ITIL,
For more details visit -
http://vibranttechnologies.co.in/itil-classes-in-mumbai.html
Emtec presented and exhibited at the Michigan Oracle Users Summit. “PeopleSoft Can Do That?” will highlight many of the new features that will transform your existing PeopleSoft application, increase end-user effectiveness and maximize your software investment. This presentation will demonstrate the latest features available including the PeopleSoft Test Framework, Pivot Grids, Work Centers and more.
Clare Agutter, Michelle Major-Goldsmith, Simon Dorst: SIAM - The good the bad...itSMF UK
This session outlined and explained the four key stages in a Service Integration and Management (SIAM) roadmap: discovery and strategy; plan and build; implement; and run and improve, with examples of a ‘bad case’ and a ‘good case’ scenario based on real-life experiences.
The how, why and what of ITIL® certificationsLora Beros
The ITIL® path is long and challenging, but you have to start somewhere. In this on-demand presentation, TrainSignal instructor Lowell Amos discusses the benefits of obtaining an ITIL® certification. Where do you start? Why should you bother? How can this certification transform your career? Let Lowell guide you through the first ladder of the ITIL® climb to success.
Benefits of Automating Performance Reviews with SoftwareKapta
Kapta Systems started with a simple idea: provide great Talent Management software to companies of all sizes. We wanted to make our systems straightforward and easy for anyone to use. To have the same great product available to all customers, with no minimums or size thresholds. To make software that didn’t require a team of consultants and techies to implement.
At Kapta, we do business a little differently for a software company. We don’t have an army of consultants who tell our customers what to do. And we don’t always say “yes” to all the bells and whistles requests from our customers (in fact, we say “no” alot of the time). This approach allows us to focus on what we do best: build useful, straightforward and elegant software that meets your essential talent management system requirements. Because we think that is what is most important to you.
Formalize goals and objectives, align individual activities with corporate goals and track progress throughout the year. Store years’ worth of data for comparison and reporting, pull up last year’s reports in a matter of seconds. No more filing cabinets full of paper! Manage employee assessments entirely online – no more paper-pushing or dealing with physical files. Track your progress on a daily basis as users provide instant feedback, recognition and status reports.
Presenting this set of slides with name - Itil Framework Powerpoint Presentation Slides. This aptly crafted editable PPT deck contains nineteen slides. Our topic specific Itil Framework Powerpoint Presentation Slides deck helps devise the topic with a clear approach. We offer a wide range of custom made slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates. Speculate, discuss, design or demonstrate all the underlying aspects with zero difficulty. This deck also consists creative and professional looking slides of all sorts to achieve the target of a presentation effectively. You can present it individually or as a team working in any company organization
Development is a critical component of the original implementation of E-Business Suite, and continues with ongoing Support.
-Development is the set of activities surrounding the definition, design, construction, testing and implementation of components of a software solution.
-For our discussion purposes, the software solution in question extends core functionality provided by Oracle EBS modules.
-Even a “vanilla” implementation - where customization is explicitly avoided - may entail a substantial automated data conversion effort, which requires a software solution.
This presentation is about -
History of ITIL,
ITIL Qualification scheme,
Introduction to ITIL,
For more details visit -
http://vibranttechnologies.co.in/itil-classes-in-mumbai.html
Emtec presented and exhibited at the Michigan Oracle Users Summit. “PeopleSoft Can Do That?” will highlight many of the new features that will transform your existing PeopleSoft application, increase end-user effectiveness and maximize your software investment. This presentation will demonstrate the latest features available including the PeopleSoft Test Framework, Pivot Grids, Work Centers and more.
Clare Agutter, Michelle Major-Goldsmith, Simon Dorst: SIAM - The good the bad...itSMF UK
This session outlined and explained the four key stages in a Service Integration and Management (SIAM) roadmap: discovery and strategy; plan and build; implement; and run and improve, with examples of a ‘bad case’ and a ‘good case’ scenario based on real-life experiences.
ITSMITIL Overview to Loyola System Engineering grad.docxpriestmanmable
ITSM/ITIL Overview
to
Loyola System Engineering
graduate program
Mark Magruder
3/26/2015 Loyola Systems Engineering ITSM briefing 1
• Speaker Bio
• ITSM/ITIL Overview
– What is an IT Service
– The ITIL V3 Lifecycle & Process Framework
– ITIL V3, IT Governance Framework
• Example, Corporate Website Governance Framework
– Example, End User IT services
– Business Services vs IT supporting Services
• Why ITSM/ITIL – what problems does it solve
• ITSM BSM/Portfolio Management Case Studies
• A practical Approach to a Strategic ITSM
Enterprise Program
• Executive Overview & Business Case for ITSM
Agenda
3/26/2015 Loyola Systems Engineering ITSM briefing 2
• Hewlett Packard 1983-2004
– Systems Engineer – Test & Measurement
– Systems Engineer – HP consulting
– International Marking Manager, High-End Workstations
– Principal consultant – HP Consulting
• BSE/CS Cal State University Long Beach 1987
• Elliott Marks 2004-2010
– ITSM/ITIL consulting
• Fox Entertainment group 2010-2011
– Manage ITSM processes
• Beckman Coulter 2011-2012
– Global eBusiness Governance Manager
• The Walt Disney Company 2012-2014
– Manage ITSM processes/suppliers
• MBA program 2014 -
• Elliott Marks
– Consulting 2014 –
www. Linkedin.com/in/markmagruder
Speaker background
3/26/2015 Loyola Systems Engineering ITSM briefing 3
• Married
• 3 daughters, 1 son
• Hobbies
– Surfing
– Golf
– MLB Baseball
– Mountain Biking
– Snowboarding
– Tennis
– Camping/Hiking
– Travel
personal
3/26/2015 Loyola Systems Engineering ITSM briefing 4
• ITSM IT Service Management
• ITIL IT Information Library
• Google search on ITSM 4.53M hits
• Google search on ITIL 30.3M hits
• ITSM – ITIL used interchangeably
ITSM/ITIL Overview
3/26/2015 Loyola Systems Engineering ITSM briefing 5
• What is it?
– An IT Management Strategy
• Managing IT via the concept of “IT Services”
• IT as a “Service” provider
– IT Governance Framework
– Full IT lifecycle process driven model
– IT Strategy
– IT Design
– IT Transition
– IT Support
– Continual Service improvement
– IT Cost Management Model
ITSM/ITIL Overview
3/26/2015 Loyola Systems Engineering ITSM briefing 6
What is an IT Service?
An IT Service is anything of value delivered by IT to a customer
or stakeholder that facilitates the outcomes those parties want
to achieve without the ownership of specific costs and risks.
• Luxury Hotels offer room service – they bring you tasty food, you
don’t have to go down and get it.
• My car is due for Servicing - they fix it, I don’t know how…
• Its tax time. I need tax and accounting Services – yikes, I owe
taxes, can the tax man find me some deductions?
3/26/2015 Loyola Systems Engineering ITSM briefing 7
US economy
3/26/2015 Loyola Systems Engineering ITSM briefing 8
The ITIL V3 Life Cycle ...
Service Catalog Essentials: 5 Keys to Good Service Design in IT Service CatalogsEvergreen Systems
Fresh thinking on IT Self-Service!
It’s easy to create hundreds of services, fast – with little oversight – and it will kill your Service Catalog initiative. Your customer will see it as inconsistent, complex and confusing – and stop coming.
Do you make lots of small services, or a few big, complex ones?...How do you decide?...Which do your customers prefer?
Please join us as we share best practices on creating and using a consistent Service Design Process – that addresses these issues and actually saves time, simplifies your work, and gives you consistent quality. And it will make your customers happy!
Full webinar recording with ServiceNow demo available at: http://content.evergreensys.com/webinar-it-service-catalog-good-service-design
NUS-ISS Learning Day 2015 - Why All IT Professionals should know IT Service M...NUS-ISS
IT professionals are usually familiar with project management and understand its importance as they usually are involved in IT projects at one time or another. However, project management is applicable and useful only when IT systems are in development/enhancement. Before the development begins and after the implementation of the completion of the completed project, other aspects of IT management are required and affect all IT professionals. This session provided participants with the understanding of ITIL and IT Service Management, which covers much of the full lifecycle of IT management beyond the project.
CMDB - Strategic Role in IT Services - Configuration Management Moves Front a...Evergreen Systems
Most CMDB’s have not delivered any real value. Although we have collected and stored lots of data, the CMDB has been a solution in search of a problem. No longer. As IT moves from technical activities to customer centric IT services, the CMBD plays a critical, strategic role.
As we build and deliver IT services to our customers (employees), IT Service Owners will be very visible – and intently focused on delivering high quality outcomes, on time, with service availability and cost as advertised. Without effective configuration management, this cannot be done.
Please join us as we explore the new strategic role of the CMDB, and how processes, people, costs & technologies converge into services – with the CMDB aligning, connecting and managing the configuration items to make this all possible.
We will also demo our always evolving view of a very advanced, self-service catalog & portal, with a focus on the service owner & the role of the CMDB.
Full webinar recording available at:
http://content.evergreensys.com/cmdb-webinar-it-services-strategic-role
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
ServiceNow's Senior Product Manager, Mark Bodman, presents IT4IT: Realize a Digital Strategy with ServiceNow.
Access the full presentation recordings for GalaxZ17 here: http://ow.ly/WyBu30cakk0
The event had a choice of several relevant workshops ITIL & Service Delivery based. Typically each session was hosted by two expert IT Practitioners and with a class size of no more than 10 delegates for Workshops and 20 delegates for Master Classes. The class size was designed to allow engagement with both the experts and other delegates.
New Explore Careers and College Majors 2024Dr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
Exploring Career Paths in Cybersecurity for Technical CommunicatorsBen Woelk, CISSP, CPTC
Brief overview of career options in cybersecurity for technical communicators. Includes discussion of my career path, certification options, NICE and NIST resources.
Jill Pizzola's Tenure as Senior Talent Acquisition Partner at THOMSON REUTERS...dsnow9802
Jill Pizzola's tenure as Senior Talent Acquisition Partner at THOMSON REUTERS in Marlton, New Jersey, from 2018 to 2023, was marked by innovation and excellence.
MISS TEEN GONDA 2024 - WINNER ABHA VISHWAKARMADK PAGEANT
Abha Vishwakarma, a rising star from Uttar Pradesh, has been selected as the victor from Gonda for Miss High Schooler India 2024. She is a glad representative of India, having won the title through her commitment and efforts in different talent competitions conducted by DK Exhibition, where she was crowned Miss Gonda 2024.
2. What will you be . . .
In the next 5
year?
Where are you?
Where do you want
to go?
How to get there
with what you
have?
3. I.T. Service Business Overview
Design Phase
Design
ImplementOperate
Improve
Business Service
Assessment
Asset and Resource
Assessment
Value / Mission
Statement Setup
Service Strategy Design
Service Solution Design
Purchase Order
Design Phase
Architecture Blueprints
Hardware
Implementation
Software
Implementation
As Build Document
Acceptance Test
Transition To Support
Implementation
Phase
Service Operation
Operation Management
Preventive Maintenance
Corrective Maintenance
Service Operation
Monitoring
Service Operation
Report
Operation Phase
Measurement Design
Gather Data
Process Data
Analyze Data
Present and Use
Information
Implement
Improvement
Improvement Phase
4. I.T. Service Business Overview
Business Service
Assessment
Asset and Resource
Assessment
Value / Mission
Statement Setup
Service Strategy Design
Service Solution Design
Purchase Order
Design Phase
Design
Project Owner (Investor)
Business Manager (Business Strategy)
BusinessAnalyst
Presale Consultant / EnterpriseArchitect
Sales Account Manager
5. I.T. Service Business Overview
Architecture Blueprints
Hardware
Implementation
Software
Implementation
As Build Document
Acceptance Test
Transition To Support
Implementation
Phase
Implement Infrastructure/Project Manager
System/Network Engineer
Data Storage Engineer/Application Infrastructure
Database Administrator/I.T. Security Engineer
Software Developer/Programmer
Customer Solution Inspector
6. I.T. Service Business Overview
Change Admin/Manager
System Operator/Admin
Service Desk/Help Desk
Service Delivery/Operation Manager
Operate
Service Engineer (Tier2)
Incident Admin/Manager
Technical Specialist (Tier 3)
Other ITIL Related Positions
Service Operation
Operation Management
Preventive Maintenance
Corrective Maintenance
Service Operation
Monitoring
Service Operation
Report
Operation Phase
7. I.T. Service Business Overview
ProcessArchitect
Operation Audit
Continual Service Improvement Manager
ProcessOwner
I.T. Business/ServiceConsult
Measurement Design
Gather Data
Process Data
Analyze Data
Present and Use
Information
Implement
Improvement
Improvement Phase
Improve
8. I.T. Service Business Overview
Where do you place a freshly
graduated student
into this life-cycle?
9. 9
System
• System Engineer/Admin
• Networking Engineer/Admin
• Data Storage Engineer/Admin
• System Management Tool Admin
• System/Solution Architect
Management
• Project Coordinator
• Infrastructure Project Manager
• Service Portfolio Manager
• Delivery Manager
Software
• Database Administrator
• Middleware/Web Server Admin
• Application/Web Programmer
• Software Architect
Roughly 13
Job
positions
Implementation Phase
Jobs
I.T. Position in Business Life-cycle
10. 10
ITIL roles – Service Strategy [6]
• Business Relationship Manager
• Demand Manager
• Financial Manager
• IT Steering Group (ISG)
• Service Portfolio Manager
• Service Strategy Manager
ITIL roles – Service Design [14]
• Application Analyst
• Availability Manager
• Capacity Manager
• Compliance Manager
• Enterprise Architect
• Information Security Management
• IT Service Continuity Manager
• Risk Manager
• Service Catalogue Manager
• Service Design Manager
• Service Level Manager
• Service Owner
• Supplier Manager
• Technical Analyst
ITIL roles – Service Transition [7]
• Application Developer
• Changer Manager
• Configuration Manager
• Knowledge Manager
• Project Manager
• Release Manager
• Test Manager
ITIL roles – Service Operation [8]
• 1st Level Support
• 2nd Level Support
• 3rd Level Support
• Access Manager
• Facilities Manager
• Incident Manager
• IT Operations Manager
• IT Operator
• Major Incident Team
• Problem Manager
• Service Request Fulfilment Group
ITIL roles – Continual
Service Improvement [3]
• CSI Manager
• Process Architect
• Process Owner
Roughly 38
Job
positions!
Source: Wikipedia
I.T. Position in Business Life-cycle
Operation Phase Jobs
11. 11
ITIL roles – Service Strategy [6]
• Business Relationship Manager
• Demand Manager
• Financial Manager
• IT Steering Group (ISG)
• Service Portfolio Manager
• Service Strategy Manager
ITIL roles – Service Design [14]
• Application Analyst
• Availability Manager
• Capacity Manager
• Compliance Manager
• Enterprise Architect
• Information Security Management
• IT Service Continuity Manager
• Risk Manager
• Service Catalogue Manager
• Service Design Manager
• Service Level Manager
• Service Owner
• Supplier Manager
• Technical Analyst
ITIL roles – Service Transition [7]
• Application Developer
• Changer Manager
• Configuration Manager
• Knowledge Manager
• Project Manager
• Release Manager
• Test Manager
ITIL roles – Service Operation [8]
• 1st Level Support
• 2nd Level Support
• 3rd Level Support
• Access Manager
• Facilities Manager
• Incident Manager
• IT Operations Manager
• IT Operator
• Major Incident Team
• Problem Manager
• Service Request Fulfilment Group
ITIL roles – Continual
Service Improvement [3]
• CSI Manager
• Process Architect
• Process Owner
Source: Wikipedia
I.T. Position in Business Life-cycle
System
• System Engineer/Admin
• Networking Engineer/Admin
• Data Storage Engineer/Admin
• System Management Tool Admin
• System/Solution Architect
Software
• Database Administrator
• Middleware/Web Server Admin
• Application/Web Programmer
• Software Architect
Management
• Project Coordinator
• Infrastructure Project Manager
• Service Portfolio Manager
• Delivery Manager
Roughly 51 Job
positions!
12. I.T. Service Business Overview
Now you know Where you are,How about Where are you going?
13. 13
1. Design 3. Operate 4. Improve
System Integrator
Software Developer
Managed Service
Consulting
Free Presale Consult Small MA Contract
General I.T. Service Business Category
2. Implement
14. I.T. Service Business Overview
Project Owner (Investor)
Business Manager (Business Strategy)
BusinessAnalyst
Presale Consultant / EnterpriseArchite
SalesAccount Manager
Infrastructure/Project Manager
System/Network Engineer
Data Storage Engineer /
Application Infrastructure
DatabaseAdministrator/I.T. Security
Software Developer/Programmer
Customer Solution InspectorService Delivery/Operation Manager
System Operator/Admin
Service Desk/Help Desk
IncidentAdmin/Manager
Change Admin/Manager
Service Engineer (Tier2)
Technical Specialist (Tier 3)
Other ITIL Related Positions
Service Operation Auditor
Process Architect/Owner
I.T. Business/ServiceConsult
Continual Service Improvement Manager
15. What will you be . . .
In the next 5
year? Career or Mission?G o o d Lu c k