ITIL is a framework created by the UK government to provide best practices for IT service management. It emerged in the 1980s to improve quality in IT services. The framework has been updated over time, with the latest version 3 published in 2007. ITIL describes best practices for various stages of the IT service lifecycle, including service strategy, design, transition, operation, and continual improvement. IT certification and training are available to help organizations implement ITIL practices to benefits like improved services, costs, and customer satisfaction.

2. • Information Technology Infrastructure Library.
• United Kingdom's Central Computer and Telecommunications
Agency (CCTA) created ITIL.
• Customizable framework of best practices .
• Examples:
HAWLETT-PACKARD
MICROSOFT

3. •Concept emerged in 1980’s because of less quality in services.
•Office of Government Commerce (OGC), was tasked with developing a
framework.
•The earliest version of ITIL was actually originally called
GITIM, Government Information Technology Infrastructure Management
•Since 1990s ITIL was spreading fast.
•In 2001, version 2 of ITIL was released.
•In 2007 version 3 if ITIL was published.

4. •service strategy
•service design
•managerial
• service transition
•service operation
• continual service improvement.

5. •Training
•Qualifications
•Software tools
•User groups such as the IT Service Management Forum (itSMF).

6. Service
Strategy
Continual
Service
Improvement
Service
Operation
Service Design
Service
Transition

7. •improved IT services
•reduced costs
•improved customer satisfaction through a more professional approach to service delivery
•improved productivity
•improved use of skills and experience
•improved delivery of third party service.

8. • Foundation Certificate
• Practitioner’s Certificate
• Manager’s Certificate

9. No many jobs.
Fast becoming necessary for project or program manager
Good idea for anyone involved in IT.

10. ITIL is currently maintained and developed by the United
Kingdom’s Office of Government Commerce.