Operational Assessment - Where can you reduce IT Costs?

1. Operational
Assessment
Where can you reduce IT Costs
Helping you drive value from your IT Services

2. Operational Assessment
The Claymore Solutions Operational Assessment is
an indispensable tool for anyone running an IT
department. The assessment will provide a report
card on your operation, allowing you to;
•Recognize People and Processes that are excelling
•Eliminate Waste and recoup budget dollars
•Focus your improvement initiatives where they are
most needed
Helping you drive value from your IT Services

3. Scope
The Operational Assessment will investigate 5 areas
of your IT services
• People
• Process
• Technology
• Monitoring and Metrics
• Licences and Maintenance Inventory
Helping you drive value from your IT Services

4. People
Your people are your most important asset. In this
portion of the assessment we will work with you to
review your;
•Current Organizational Structure
•Labour mix and burdened cost
•Staffng Plans and Vacancies
•Skills Development Plans
•Succession Plans
Helping you drive value from your IT Services

5. Process
Process maturity is directly proportional to quality of
service and your cost to the business. Immature
organizations have more service disruptions and take
longer to restore service. The Operations Assessment
will categorize your IT maturity in the following areas;
•Issue capture and prioritization
•Work assignment and follow up
•Confguration control and management
•Trend recognition and Root Cause Analysis
•Customer communication
Helping you drive value from your IT Services

6. Technology
Your ongoing technology costs are a signifcant part of
your budget. The Operations Assessment will assess your
technology feet in the following areas;
•Technology Strategies
•Platform mix & Utilization factor
•Virtualization
•Storage and capacity management
•Energy effciency
•Lease and maintenance review
Helping you drive value from your IT Services

7. Monitoring and Metrics
Getting the most out of your IT investment requires
knowing how well it is performing. We will work with you
to review what you are measuring and how you are using
this data to optimize your service delivery.
•Hardware, application and network monitoring
•Performance monitoring
•Automated alerts and actions
•Ticket metrics
•Trend identifcation
Helping you drive value from your IT Services

8. Licences and Maintenance Inventory
Licence maintenance can be a daunting task in many
organizations. Do you have policies to dictate what gets
maintenance and what doesn't or when to upgrade? We
will review your licences to uncover.
•Unsupported version levels
•Duplicate functionality
•Lower cost, Open Source or SaaS alternative software
•Licence volume and distribution
Helping you drive value from your IT Services

9. Claymore Solutions Inc.
Call: (416) 909-7415
http://www.claymoresolutions.com/
Helping you drive value from your IT Services