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IT4IT: Realize a Digital Strategy with ServiceNow
- The document discusses how ServiceNow's platform can help organizations realize a digital strategy by implementing IT4IT, an open standard for digital transformation. - It provides an overview of the speaker's background and experience in IT management. - The presentation covers how ServiceNow supports all areas of IT4IT, including strategy to portfolio, requirement to deploy, request to fulfill, and detect to correct workflows. It also discusses ServiceNow's integration with Zenoss for IT monitoring.
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Introduction to IT4IT and ServiceNow. The agenda covers platform overview and insights from Mark Bodman.
Overview of ServiceNow with a focus on its platform for creating a Lightspeed Enterprise and cloud infrastructure.
Addresses IT operations and service management, emphasizing service-aware infrastructure and analytics for performance.
An overview of IT4IT as a language for digital transformation and its role in service portfolio management.
Details on the Open Group IT4IT standard with participation from 100+ companies and its benefits for IT organizations.
Explains IT4IT value streams and the functional model to manage IT activities effectively.
Describes how ServiceNow supports various IT4IT activities, aligning business strategy with IT management.
Detailed remarks on how ServiceNow supports requirements to deploy, requests to fulfill, and detection to correction.
Discussion on ServiceNow's partnership with Zenoss, followed by contact information and what's next in their offerings.
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IT4IT: Realize a Digital Strategy with ServiceNow
- 1. IT4IT: Realize aDigital Strategy with ServiceNow Mark Bodman / ServiceNow @MarkBodman
- 2. @markbodman © 2016All Rights Reserved CONFIDENTIAL 2 About Me Currently • Sr. Product Manager Application Portfolio Management @ ServiceNow • IT4IT Adoption Chairman @ Open Group Previously • Enterprise Architect & IT4IT Strategist @ HPE • Product Manager & Sr. Practice Director @ Troux • Sr. Developer & Architect & Manager & Enterprise Architect @ Dell • Instructor & Service Team Lead @ Keyfile • Tech Writer & Technical Support & QA Manager & Engineer @ Imaging Technology • Electronic Warfare | Military Intelligence @ US Army
- 3. •About the platform •IT4ITTMOverview + • + @markbodman © 2016 All Rights Reserved CONFIDENTIAL 3 Agenda
- 4.
- 5. 2016: First YearIn Phase III Phase I Start Up $0 – $100M Phase II Scale $100M – $1B Phase III Strategic $1B – $4B 2004 - 2010 2011 - 2015 2016 - 2020
- 6.
- 7. Create Your LightspeedEnterprise™ With ServiceNow Platform Cloud Infrastructure BUSINESS APPSIT SECURITY HRCUSTOMER SERVICE HR SECURITY BUSINESS APPS CUSTOMER SERVICE IT The Lightspeed Enterprise™
- 8. Cloud Infrastructure BUSINESS APPSITSECURITY HRCUSTOMER SERVICE Create Your Lightspeed Enterprise™ With ServiceNow Platform Workflow Engine Single Database Contextual Collaboration Service Catalog Service Portal Subscription & Notification Knowledge Base Developer Tools Intelligent Automation Machine IntelligenceBenchmarks Analytics ... .... . . .. .. . . . . . ... .... . . .. .. . . . . . . ... .. ... ... .. ... . . ... .... . . .. .. . . . . . . ... .. ..... Secure & Compliant ScalableMulti-Instance
- 9. Change Discovered CIs Events andAlerts Service-Oriented Service Management Infrastructure-Oriented Operations Management Service Catalog Incident Problem Servers Applications Storage Virtualization Cloud NetworkCMDB Service-aware
- 10. IT Business ManagementProduct Overview ServiceNow is the Only Company Able to Bring Together Strategic Planning for All the Technology Portfolios Demand Management Resource Management Test Management Project Portfolio Agile Development Cost Transparency Project and Portfolio Management IT Financial Management Financial Planning Portfolio Delivery Execution Application Portfolio Application Portfolio Management New in Istanbul Gain Financial and Portfolio Visibility Align Portfolio Goals Accelerate Delivery
- 11.
- 12. End-to-End IT Transformation Consolidateonto a single cloud platform Maximize availability via service-awareness Provide a seamless user experience Improve performance with analytics Increase speed, lower costs, and align to business priorities
- 13. Leverage the Powerof the Platform Service Lifecycle Manage Change Incident Problem Asset ServiceNow IT Service Management Operate CMDB Service Watch Orchestration Discovery ServiceNow IT Operations Management Visibility Automatetesting Velocity ManageAgile tasks Balance the Application Portfolio Manage budgets Track Ideation and Demand Optimize Resources ExecutetherightProjects Alignment Seamless Release processing Costing of Services
- 14. IT4IT Overview andServiceNow mapping
- 15. IT4IT: A Languagefor Digital Transformation True Service Portfolio Management Standards- based operating model Improve financial control end-to-end IT focus on Business outcomes The journey from legacy to digital requires standard architectures
- 16. The Open GroupIT4IT Standard 100+ companies using & participating 211 Certified People – 4/17
- 17. Efficient Agile IT4IT Reference Architecturefor IT organizations •Improved strategic alignment •Respond to changing markets •Reduce risk •Faster time to market •Supports transparency •Value based cost controls •Fast issue resolution •Feedback to strategy •Improved services •Pay as you go pricing model •Catalog offerings •Transparent pricing
- 18. IT4ITTM Value Streams ResolveDiagnoseDetectChange Detect to Correct - Run MeasureSubscribe Design & Publish Fulfill Request to Fulfill - Deliver Selection Service Portfolio Strategy Demand Strategy to Portfolio - Plan DeployDevelop Plan & Design Test Requirement to Deploy - Build
- 19. IT4IT™ functional model– system of record fabric for IT mgmt. Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
- 20. IT4IT™ functional model– system of record fabric for IT mgmt. Policy Component Requirement Component Test Component Offer Consumption Component Problem Component Incident Component Proposal Component Source Control Component Build Component Offer Management Component Request Rationalization Component Chargeback/ Showback Component Service Level Component Event Component Portfolio Demand Component Project Component Build Package Component Catalog Composition Component Change Control Component Usage Component Diagnostics & Remediation Component Service Monitoring Component Enterprise Architecture Component Defect Component Service Portfolio Component Service Design Component Release Composition Component Configuration Management Component Fulfillment Execution Component Policy Require- ment Test Case Problem/ Known Error Incident Scope Agree- ment Source Charge- back Contract Build Offer Sub- scription Service Contract Event Portfolio Backlog Item IT Initiative Build Package Service Catalog Entry RFC Usage Record Run Book Service Monitor Enterprise Archi- tecture Defect Request Fulfill- ment Request Charge- back Record Shopping Cart Con- ceptual Service Logical Service Service Release Blueprint Actual Service Desired Service Service Release Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
- 21.
- 22. Comprehensive IT4ITTM Coverage– On One Platform IT Business Management IT Operations Management IT Service Management ResolveDiagnoseDetect Change Detect to Correct - Run MeasureSubscribe Design & Publish Fulfill Request to Fulfill - Deliver Selection Service Portfolio Strategy Demand Strategy to Portfolio - Plan DeployDevelop Plan & Design Test Requirement to Deploy - Build Platform
- 23. ServiceNow Supports Strategyto Portfolio IT4IT™ is a trademark of The Open Group Enterprise Architecture Service Portfolio Policy Portfolio Demand Proposal Problem Service Design Requirement IT Investment Portfolio Project IT Asset Management Cost Modeling Business Process Backlog Portfolio Item Backlog Portfolio Item Conceptual Service Portfolio Backlog Item (rationalized/ prioritized) Policy Scope Agreement Asset (availability) Competency (availability) Service Model Business Strategy (External to IT) ChargeBack/ShowBack Chargeback Record Labor Management Finance (External to IT) Approved IT Budget IT Budget Request Estimated Asset & Labor Cost Estimated Asset and Labor Configuration Estimated Budget Scoping and investment Decision Budget for run operations Actual Spend Development Spend Development Scope & Budget Portfolio Backlog Item Applied Models Scoping & Investment Decisions Proposed IT Investments Offer Management APM APM SPM GRC ITFMITFM PPM ITFM PPMPPMPPMBRM ITSMAMHRITSM ● ● ◕ ◕ ◕ ◑ ◔ ◑ ◕ ● ● ◕ ● ◔ ◑ ◕
- 24. ServiceNow Supports Requirementto Deploy IT4IT™ is a trademark of The Open Group Requirement Component Test Component Defect Component Release Composition Service Design Component Project Component Source Control Component Build Component Build Package Component Proposal Component Request Rationalization Component Chargeback / Showback Component Service Portfolio Component Policy Component Portfolio Component Problem Component Catalog Component Component Fulfilment Execution Component Service Level Component Change Control Component Requirement Service Catalog Entry (Unbound) Defect Defect Defect Release Package RFC RFC (normal) Service Contract (Template) Development Spend IT Initiative Development Scope & Budget Chargeback Record Request Scope Agreement Development Spend PPM PPM ITSM ITFM ITSM ITSM ITSM ITOM ITSM GRC SPM ITSM ITSM
- 25. ServiceNow Supports Requestto Fulfill IT4IT™ is a trademark of The Open Group Catalog Composition Component Fulfillment Execution Component Request Rationalization Component Offer Mgmt. Component Offer Consumption Component Chargeback/Showback Component Usage Component Proposal Component Service Level Component Project Component Service Monitoring Component Engagement Experience Portal Knowledge & Collaboration Component Incident Component Service Portfolio Component IT Asset Management Fulfillment Engine & Deploy/Provision Systems Configuration Management Component Change Control Component Release Composition Component Sourcing & Vendor Management (External to IT) Finance (External to IT) Estimated Labor & Asset Cost Estimated Labor & Asset Configuration Service Catalog Entry (Bound) Composite Compound Request Service Level Status Status Chargeback Record Request Service Monitor Usage Chargeback Record Chargeback Record Chargeback Record Knowledge Conversation Incident Request Usage Invoice CostRequestRequest Actual Service RFC Service Catalog Entry (Unbound) Release Package Shopping Cart Subscription ITSM ITSM ITSMITSM ITSM ITFM ITSMITSM PPM ITSM ITFM ITSM ITSMITSM PPM ITAM
- 26. ServiceNow Supports Detectto Correct IT4IT™ is a trademark of The Open Group Service Monitoring Component Event Component Incident Component Service Level Component Problem Component Change Control Component Diagnostics & Remediation Component Configuration Management Component Self-Service Support Defect Component Request Rationalization Component Release Composition Component Usage Component Offer Consumption Component Service Discovery Fulfillment Execution Component Knowledge & Collaboration Component Service Monitor Actual Service Actual Service Run Book Run Book Run Book Incident ProblemEvent Incident RFC RFC Defect RFC Knowledge RFC Usage Status Business / IT Measurement Service Contract (Instance) Service Contract (Template) Service Level Status ITOM ITSM ITSM ITSM ITOM ITOM ITSM ITSM ITOM ITSM PPM ITOM ITSM ITSM ITSM ITSM
- 27. ServiceNow and Zenoss:Complimentary SaaS Partners
- 28. @markbodman © 2016All Rights Reserved CONFIDENTIAL 28 Tightly Integrated Capabilities |Store
- 29. ServiceNow Supports Detectto Correct IT4IT™ is a trademark of The Open Group Service Monitoring Component Event Component Incident Component Service Level Component Problem Component Change Control Component Diagnostics & Remediation Component Configuration Management Component Self-Service Support Defect Component Request Rationalization Component Release Composition Component Usage Component Offer Consumption Component Service Discovery Fulfillment Execution Component Knowledge & Collaboration Component Service Monitor Actual Service Actual Service Run Book Run Book Run Book Incident ProblemEvent Incident RFC RFC Defect RFC Knowledge RFC Usage Status Business / IT Measurement Service Contract (Instance) Service Contract (Template) Service Level Status ITOM ITSM ITSM ITSM ITOM ITOM ITSM ITSM ITOM ITSM PPM ITOM ITSM ITSM ITSM ITSM
- 30. Thank you! Mark.bodman@servicenow.com @markbodman 30 NEXT MichaelShannon What's New With ServiceNow and Zenoss? LONESTAR BALLROOM F
Editor's Notes
- #7 This is what we call the Lightspeed Enterprise and ServiceNow can help you work at Lightspeed.
- #8 ServiceNow provides IT services for 5 key areas of your business – IT, Security Operations, Customer Service, HR and building business applications. IT can increase agility and lower costs by consolidating legacy tools into a modern, easy-to-use service management solution in the cloud. Security can collaborate with IT to resolve real threats fast—using a structured response engine to prioritize and resolve incidents based on service impact. Customer Service can drive case volume down, and customer loyalty up—by assessing product service health in real-time and working across departments to quickly remediate service issues. HR can consumerize the employee service experience with self-service portals and get the insights they need to continually improve service delivery. And any department can quickly build business applications to automate processes—with reusable components that help accelerate innovation. All of these services help your organization make requests and fulfill those requests quickly. You can energize employees, increase service levels and get game changing economics with any of these services, but they are all built on a common platform and you can get unique value when you use them together. For example, using security operations will help you resolve real security threats fast, but you can get better, business value-driven prioritization when you use Security with IT Operations Management. And, you can resolve security threats faster when you use Security Operations and IT Service Management. Another great example is what happens when you use HR and and IT Service Management together so that you can automatically assign and fulfill IT tasks for employee onboarding and offboarding. Finally, this is all on a cloud infrastructure. Let’s dig into the platform and infrastructure a bit more.
- #9 The platform has a set of rich platform services that are common across all the applications. ServiceNow Cloud infrastructure has a fundamentally different architecture. The other cloud providers operate in a multi-tenant architecture. What that means is that many customers share the same data base and application instance. This impacts the cloud provider's ability to trouble shoot or perform maintenance on the instance without severely impacting a wide range of customers. ServiceNow is a single-instance architecture. Meaning that each customer has their own data base and application set. We compliment this with 16 data centers across the globe that create 8 paired data centers. The paired data centers enable us to failover customers when issues arise or we are performing planned maintenance. This means that while we are working on your instance, you are able to still use it without seeing any change in performance. In addition to the failover benefits, our 16 data centers are regional located across the globe to satisfy data sovereignty requirements. Having the compute source closer to the user also provides a faster connection speed to ensure your instance operates at light-speed.
- #10 The worlds of Service Management and Operations Management are separate today. [CLICK] ITOM connects ServiceNow ITSM to customers’ infrastructure and applications. [CLICK] But an ITOM solution, integrated with ITSM, with a service-aware CMDB at the center, can drive change back into that infrastructure – automated and more intelligently than ever. We are setting out to change the ITOM game with a comprehensive, service-aware solution addressing IT Operations needs around visibility, availability, and agility.
- #13 ServiceNow provides applications for the complete set of IT functions, allowing you to realize End-to-End IT Transformation. We can help you… Modernize IT Service Management with a single cloud-based platform. Your new service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy‑to‑use service portal makes it painless for end users to submit and track requests without making a call. Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required. Eliminate Service Outages by proactively identifying service issues, pinpointing disruptions, and automating remediation. Know the status of critical business services through a single dashboard. IT will be the first to know before problems arise. Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution. Reduce time to resolution by seamlessly connecting information, people, and processes. Automatically remediate problems and initiate the incident process, understand the impact of change, gain approvals as needed, and continually communicate with all stakeholders through resolution on a single platform. Manage cloud sprawl by providing users with a self‑service catalog, automate provisioning across multiple cloud providers, consistently enforce corporate policies, and control costs. Transform your business with actionable insights to increase efficiency and reduce costs. ServiceNow Performance Analytics enables you to work smarter by easily pinpointing areas of improvement and quickly remediating issues at the source—before they turn into problems. Gain Complete Portfolio and Financial Visibility, Align Better with the Business, and Accelerate Service Delivery. Take advantage of a command center that puts IT in the driver’s seat to manage change and speed innovation. With ServiceNow IT Business Management (ITBM), you can now get the visibility you need into financial, project, and application portfolios—all on a single platform.
- #14 ServiceNow is changing the way people work. IT Service Management Increasing workflow efficiency across all service domains of the business IT Operations Management Prevent Service Outages and maximize operational agility IT Business Management Focus Resources on strategic business goals
- #16 Most CIO’s struggle evolve legacy IT organization to run more like a business, leading the way for a digital transformation. CIO’s know that when you don’t think of IT as an extension of the business, business partners will bypass IT altogether and “going digital” is next to impossible. To turn the corner starts with IT having the proper focus on what value IT provides, acutely focusing on maximizing value while minimizing cost and risk, just like any business would. IT must also be laser focused on deploying or brokering the right strategic services to fuel digital business growth. IT must be able to embrace new roles and functions that know how to focus on delivering services automatically, removing bureaucracy and bottlenecks along the way and ensuring that interaction with IT is a meaningful experience for IT service consumers. Lets face it, most IT organizations haven’t focused on business outcomes and customer experience, forcing many to bypass IT altogether. While IT4IT isn’t a silver bullet, it was created to address this very problem as an important tool for any CIO in any organziation.
- #18 Introducing IT4IT, the next generation IT management approach focused on automation and all the contemporary CIO concerns for a digital transformation. The traditional plan, build, run IT organization has been re-defined into 4 valuestreams: Plan, Build, Deliver, and Run. <<Build out strategy>> This comprehensive approach started with Plan, now defined as Strategy to Portfolio focused on aligning the IT strategy with the business, and investing in creating the the service portfolio the business needs to achieve business outcomes. <<Build out Build>> Build is your typical SDLC now known as Requirements to Deploy, focusing on building or brokering IT services that are required. This includes waterfall and agile teams who are under pressure to new services faster and at lower cost. <<Build our Deliver>> The introduction of the Deliver, or Request to Fulfill, addresses the need for IT to deliver standardized IT services as a main capability vs. how IT has typically provided services in disparate catalogs based on the type of resource. Implementing a comprehensive catalog and shopping experience, providing transparent pricing, and automating deliver are some of the main objectives of Delver to keep the IT organization focused on continuously delivering value. <<Build Run>> Run is your typical break fix and help desk activity that deals with keeping the lights on, referred to as Detect to Correct. Ideally through automation, most events can be mitigated by detecting failures early, preventing service interruption entirely, again through automation. Implementing all 4 valuestream you can expect to achieve efficiency and agility that your organization requires in the digital business era.
- #19 There are 4 steps that make up each of the 4 value-streams Strategy to portfolio Requirements to Deploy Request to Fulfill Detect to Correct Service Now delivers the entire value chain on one platform, moving cost for integration towards 0 The ServiceNow products are organized within suites which closely align with the value-streams Our new IT Business Management suite covers 2/3 of Strategy to Portfolio Application Development on our platform is 100% covered with integrated testing and deployment capabilities IT Service Management covers Request to fulfill, it’s the value stream that’s at the core of Service Now’s DNA, who better to teach you how to transform into a service oriented company IT Operations management suite provides the your operations needs to automate the Detect to Correct Valuestream
- #23 There are 4 steps that make up each of the 4 value-streams Strategy to portfolio Requirements to Deploy Request to Fulfill Detect to Correct Service Now delivers the entire value chain on one platform, moving cost for integration towards 0 The ServiceNow products are organized within suites which closely align with the value-streams Our new IT Business Management suite covers 2/3 of Strategy to Portfolio Application Development on our platform is 100% covered with integrated testing and deployment capabilities IT Service Management covers Request to fulfill, it’s the value stream that’s at the core of Service Now’s DNA, who better to teach you how to transform into a service oriented company IT Operations management suite provides the your operations needs to automate the Detect to Correct Valuestream
- #25 This is the level 2 architecture of Requirement to Deploy – a more detailed view of the components, data elements and relationships. This is the result of a 3 year work to define an open standard and it is still evolving. As you recall the Requirement to Deploy framework is part of a broader IT4IT value chain framework and as such it is interconnected to the other 3 value streams. I’d like to point out the grey functional components – these are functional components from the other value streams: - Note how Strategy to Portfolio data artifacts are linked to Requirement to Deploy data artifact on the left: Scope Agreement to an IT initiative, Policies and Portfolio Backlog items to Requirements and the Conceptual Service to the Logical Service in Service Design. - A Defect on the bottom right is linked to Incidents and Problems from Detect to Correct, and the Release Composition artifacts are linked to a Catalog Entry and Fulfillment Request from the request to Fulfill value stream. Along with this diagram, goes a detailed definition of each functional component, data artifacts and the relationships which you may access through the resources provided at the last slide of this presentation.
- #26 The diagram in this Slide is what we call the Level 2 reference architecture of the Request to Fulfill Value Stream. In this diagram we go into greater detail with respect to the cardinality of the relationships as well as the different types of interactions, or integrations between the Functional Components. It is important to mention the grey boxes, which are either an Auxiliary Functional Component, or a supportive Function- Auxiliary Functional Components are components that are key in another value stream, but not in the current Value Stream. Supportive Functions are functional components that cross multiple Value Streams (sometimes all 4), but are not easily centered in any 1 Value Stream. I would like to take the time to specifically discuss the Engagement Experience Portal. This component is a crucial part of the Request to Fulfill architecture. It is a one stop shop for engaging IT Services and Staff. This Portal provides a unified experience for people to request new services, view their current Services, manage their subscriptions and consume knowledge and collaboration services. Remembering that Request to Fulfill is one of the four Value Streams that make up the IT Value Chain, the Level 2 diagram details how Request to Fulfill tightly interacts with both Requirement to Deploy and Detect to Correct. The interaction with Requirement to Deploy focuses around receiving information about the Service in order to properly design the Service Catalog Entry in addition to executing various deployments that may be used in the process of developing the services, such as deploying a test environment. The interaction with Detect to Correct mainly focuses on making sure that when we instantiate new Service Instances, we are in full sync with the operational aspects. We deploy the necessary monitors, update the Configuration Management Database, acquire and record the relevant assets and adhere to the Change process.
- #27 This slide may appear complex at first glance, but it has been carefully constructed. Now that we know what each functional component does in Detect to Correct, let’s look at how they interact between themselves and with other functional components outside Detect to Correct. The blue boxes are the same Detect to Correct functional components we’ve studied in the previous slides. Gray boxes indicate functional components outside Detect to Correct. Note that these gray boxes may or may not an IT4IT Value Stream functional component. This is the result of a 3 year work to define an open standard and it is still evolving. Service Monitoring is shown at the left and begins the Detect to Correct phase as the final phase of Request to Fulfill, Fulfillment Execution, deploys a service. As discussed in previous slides, Service Monitoring generates events and passes them on to Event Management, which then enriches and distributes events to IT Service Management. IT Service Management is composed of the Incident/Problem/Change functional components. Incident/Problem/Change may Generate change requests, Execute automation to take corrective or remediative action, Open defects, which go back to the R2D value stream, or, my favorite, Generate Knowledge to be captured, re-used, and formalized to continually improve Detect to Correct KPIs. Configuration Management helps the other Detect to Correct Functional components keep their services in sync with each other as they act and operate on the service through the operational phases of its life cycle.
- #30 This slide may appear complex at first glance, but it has been carefully constructed. Now that we know what each functional component does in Detect to Correct, let’s look at how they interact between themselves and with other functional components outside Detect to Correct. The blue boxes are the same Detect to Correct functional components we’ve studied in the previous slides. Gray boxes indicate functional components outside Detect to Correct. Note that these gray boxes may or may not an IT4IT Value Stream functional component. This is the result of a 3 year work to define an open standard and it is still evolving. Service Monitoring is shown at the left and begins the Detect to Correct phase as the final phase of Request to Fulfill, Fulfillment Execution, deploys a service. As discussed in previous slides, Service Monitoring generates events and passes them on to Event Management, which then enriches and distributes events to IT Service Management. IT Service Management is composed of the Incident/Problem/Change functional components. Incident/Problem/Change may Generate change requests, Execute automation to take corrective or remediative action, Open defects, which go back to the R2D value stream, or, my favorite, Generate Knowledge to be captured, re-used, and formalized to continually improve Detect to Correct KPIs. Configuration Management helps the other Detect to Correct Functional components keep their services in sync with each other as they act and operate on the service through the operational phases of its life cycle.