This document provides an overview of ITIL (Information Technology Infrastructure Library) service lifecycle concepts. It discusses the purpose and key activities of Service Strategy, which includes defining the market, developing offerings, strategic assets, and preparing for execution. Service Design processes like availability management and service level management are also summarized. The document explains concepts like service portfolios, service level agreements, capacity management, and ensuring the right IT resources are provided at the right time for the right cost.
Sinoptix faster business through application management outsourcingPaul Costea
Application Management outsourcing is an approach that saves clients time and money while giving them the peace of mind that they can benefit from their functionality at the highest level of availability.
What Every Project Manager Should Know About ItilDaniel Cayouette
This presentation will provide a high-level view of ITIL and will identify where the ITIL Service Lifecycle Framework and the PMBOK Guide complement each other.
Understanding of ITIL will help the IT project manager over the lifecycle of their projects, from defining a better project charter focused on IT services to a smoother transition to operations and an increased satisfaction of all stakeholders.
The role of an IT PMO as the Voice of IT and its role with Service Level Management will also be discussed as a key enabler to align IT to the business.
This presentation focuses on the Service Design Phase. There are seven processes in this phase: Service Catalog and Service Level Management, and Availability, Capacity, Continuity, and Security Management. For each process we will discuss the objectives, benefits, and, at a high level, the activities undertaken. Finally we will look at the inputs to Service Design and the outputs that can be expected from this phase.
Learning Objectives
The participants will be able to:
• Identify the key differences and similarities between ITILV2 & ITILV3
• Not only get a better understanding of the processes in the Service Design Phase of ITILV3 but also the underlying activities
• Define the inputs and outputs for this phase and how they relate to the full service life cycle
• Identify key action points after the presentation for their respective organizations
Managed Services provides your full-time IT department at a fraction of the cost. Enjoy proactive maintenance, decreased downtime, and faster support services both onsite and remote. 1-844-624-6672 or www.magoosvc.com
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Information Technology Infrastructure Library Service Management based on ITIL v3 Official Introduction. Contains Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Sinoptix faster business through application management outsourcingPaul Costea
Application Management outsourcing is an approach that saves clients time and money while giving them the peace of mind that they can benefit from their functionality at the highest level of availability.
What Every Project Manager Should Know About ItilDaniel Cayouette
This presentation will provide a high-level view of ITIL and will identify where the ITIL Service Lifecycle Framework and the PMBOK Guide complement each other.
Understanding of ITIL will help the IT project manager over the lifecycle of their projects, from defining a better project charter focused on IT services to a smoother transition to operations and an increased satisfaction of all stakeholders.
The role of an IT PMO as the Voice of IT and its role with Service Level Management will also be discussed as a key enabler to align IT to the business.
This presentation focuses on the Service Design Phase. There are seven processes in this phase: Service Catalog and Service Level Management, and Availability, Capacity, Continuity, and Security Management. For each process we will discuss the objectives, benefits, and, at a high level, the activities undertaken. Finally we will look at the inputs to Service Design and the outputs that can be expected from this phase.
Learning Objectives
The participants will be able to:
• Identify the key differences and similarities between ITILV2 & ITILV3
• Not only get a better understanding of the processes in the Service Design Phase of ITILV3 but also the underlying activities
• Define the inputs and outputs for this phase and how they relate to the full service life cycle
• Identify key action points after the presentation for their respective organizations
Managed Services provides your full-time IT department at a fraction of the cost. Enjoy proactive maintenance, decreased downtime, and faster support services both onsite and remote. 1-844-624-6672 or www.magoosvc.com
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Information Technology Infrastructure Library Service Management based on ITIL v3 Official Introduction. Contains Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
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Service strategy shows organisations how to transform service management from an organisational capability into a strategic asset, and to then think and act in a strategic manner.Service strategy helps clarify the relationships between various services, systems or processes and the business models, strategies or objectives they support.
A series of Cyber security lecture notes..........................
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Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
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The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
1. Lec-2: ITIL
Mr. Islahuddin Jalal
MS (Cyber Security) – UKM Malaysia
Research Title – 3C-CSIRT Model for Afghanistan
BAKHTAR UNIVERSITY باخترپوهنتون د
3. Service Strategy
• It is just the guidance for serving the customers by setting objectives
and expectations of performance and to identify, select and prioritize
opportunities.
• Ensuring that organizations are in a position to handle the costs and
risks associated with their service portfolios, and are set up not just
for operational effectiveness but also for distinctive performance.
4. Purpose of Service Strategy
• It sets out guidance to all IT service providers and their customers, to
help them operate and thrive in the long term by building a clear
service strategy.
• A fundamental acknowledgement that customers do not buy products, they
buy the satisfaction of particular needs
• The services provided must be perceived by the customer to deliver sufficient
value in the form of outcomes that the customer wants to achieve.
5. Service Strategy Development
• Requires a precise understanding of:
• What service should be offered?
• Who the services should be offered to?
• How the internal and external market places for their services should be
developed?
• How the customers and stakeholders will perceive and measure value?
• How this value be created?
• How customers will make service sourcing decisions with respect to use of
different types of service providers
• How the allocation of available resources will be tuned to optimal effect
across the portfolio of services?
6. Four Ps of Strategy
• Perspective: the distinctive vision and direction
• Position: the basis on which the provider will compete
• Plan: How the provider will achieve their vision
• Pattern: the fundamental way of doing things – distinctive patterns in
decisions and actions over time
7. Service Strategy has four activities
Define the Market
Develop the Offerings
Develop Strategic Assets
Prepare for Execution
8. Service Assets
• Resources
• Things you buy or pay for
• IT Infrastructure, people, money
• Tangible Assets
• Capabilities
• Things you grow
• Ability to carry out an activity
• Intangible assets
• Transform resources into Services
9. Service Portfolio Management
• Prioritises and manages investments and resource
allocation
• Proposed services are properly assessed
• Business Case
• Existing Services Assessed.
• Outcomes:
• Replace
• Rationalise
• Renew
• Retire
10. Service Design
• How are we going to provide it?
• How are we going to build it?
• How are we going to test it?
• How are we going to deploy it?
11. Processes in Service Design
• Availability Management
• Capacity Management
• Disaster Recovery Management
• Supplier Management
• Service Level Management
• Information Security Management
• Service Catalogue Management
12. Service Level Management
• Service Level Agreement
• Operational Level Agreements
• Internal
• Underpinning Contracts
• External Organisation
• Supplier Management
• Can be an annexe to a contract
• Should be clear and fair and written in easy-to-understand,
unambiguous language
• Success of SLM
• How many services have SLAs?
• How does the number of breaches of SLA change over time
(we hope it reduces!)?
13. Things you might find in an SLA
Service
Description
Hours of
operation
User Response
times
Incident
Response
times
Resolution
times
Availability &
Continuity
targets
Customer
Responsibilities
Critical
operational
periods
Change
Response
Times
14. Types of SLA
• Service-based
• All customers get same deal for same services
• Customer-based
• Different customers get different deal (and different cost)
• Multi-level
• These involve corporate, customer and service levels and
avoid repetition
15. Capacity Management
• Process used to manage information technology (IT).
• Its primary goal is to ensure that IT resources are
• right-sized to meet current and future business requirements in a cost-
effective manner
• Capacity Management consists of three sub-process.
• Business capacity management
• Service capacity management
• Resource capacity management
16. •Configuration data
•SLAs
•Business plans / strategy
•IS/IT plans / strategy
•Business
requirements/volumes
•Operational schedules
•Deployment / development
plans
•Forward Schedule of
Changes
•Incident/Problem reports
•SLA breach reports
•Budgets/Financial
•BUSINESS CAPACITY
MANAGEMENT
Business requirement trends &
forecasts
•SERVICE CAPACITY
MANAGEMENT
•Monitor, analyze, tune &
report on service performance
•Establish baselines & profiles
of service usage
•Manage service demand
•RESOURCE CAPACITY
MANAGEMENT
•Component level utilization
baselines & profiles
•Capacity Plan
•Baselines & Profiles
•Thresholds & Alarms
•Capacity Reports
•SLA recommendations
•Costing & Charging
recommendations
•Proactive changes &
service improvements
•Revised operational
schedule
•Effectiveness reviews
•Audit reports
INPUTS SUB-PROCESS OUTPUTS
NIRVANA…
17. Right Capacity, Right Time, Right Cost!
• This is capacity management
• Balances Cost against Capacity so minimises costs
while maintaining quality of service