Ravi Shankar Singh is a qualified IT professional seeking leadership roles in project/service management with over 10 years of experience. He has expertise in project delivery, support service delivery, server management, and other technical areas. Currently he is a senior executive at Deloitte Shared Services India leading a team of 4 resources providing IT support.

1. Ravi Shankar Singh
172 (old 123), P K Guha Road, Behind Kumar Para P.O., Kolkata-700028
Mobile: +91 9830700023; Mail-ID: ravi714@gmail.com
Seeking leadership challenges in Project/Service Management Function
Professional Profile
A qualified Technocrat and a dynamic IT Professional, having over 10 years of rich and insightful
experience in corporate service sector
Involved in Leadership of Projects for Design, Deployment of services & support Services along with
Software’s
Core Strength
• Project Delivery Management • Support Service Delivery • Server Management
• Data Centre Management • Application Support Services • Technical Support
• Release/Patch Management • Patch Management • Incident/Problem Management
• Service Desk Management • SLA Management • Team & People Management
• Strong Technical Knowledge of multiple Hardware & Networking Equipment’s, Servers,
Middleware, System Services, Platform (OS), Tools and Products. Similar Functional Expertise in
Chemical, Pharmaceuticals and Consulting sectors
• Extensive experience in Project Delivery Management involving Initiation, Requirement
Finalization, Project Scoping, Planning (Estimation, Scheduling & Milestones), Quality & KPI,
Execution Control and Delivery within agreed timeline and designed Quality.
• Similar experience of Service Delivery Management through Communication & Coordination with
all stake holders for clarification and meeting Business Demands; Service Desk, Incident and Problem
Management; Change Request review, finalization and Change Management; Planning &
Provisioning of Schedule, Resources & Team
• Proficient in System Administration including Installation/Configuration/Administration/Support
of Server & Clients; User Definition/Access Control/Folder & Files Controls; Remote Service
Support; Configuration & Support of System Services; RAID installation/Configuration/Support;
Periodic & Regular Back-up/Restore/Recovery; Implementation/Exchange 2013 L1
support/Support and System Documentation
• Significant exposure in Service Desk / Help Desk Management / Operation & Infrastructure
including managing and resolving various Technical Issues, providing Technical Support to clients
and managing delivery of high level, consistent and responsive help desk services
• Team Development & People Management through consensus building, promotion of positive
environment, & teamwork spirit, competence development, providing vision & efficiency, issue
resolution, motivation and mentoring
• Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving,
innovation, planning, organizational, planning, communication & interpersonal skills
Training & Certifications
• Certified in ITIL V 3.0 (Foundation) & Microsoft Certified Technology Specialist (MCTS)
• Trained in SAP Basis
• Diploma (Hardware & Networking)
Career Profile
Deloitte Shared Services India Private Limited
Senior Executive - IT (Feb 2007 onwards)
Responsibilities:
• Reporting to Manager and leading 4 resources for IT support to Kolkata & Jamshedpur offices
including Installing, Configuring and Administration.
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2. Mobile: +91 9830700023 Mail-ID: ravi714@gmail.com
• Accountable as Service Desk Lead for Service Desk management (Ticketing HEAT), SLA Management,
Project coordination with the client, IT Documentation, Servers Documentation, Operational
Coordination with internal IT divisions.
• Managing Installation, Configuration and Administration of Systems Servers like Windows 2003/2008
Servers as well as system services like AD management, RAID, DHCP configuration (HP).
• Responsible for implementation of security software, Backup & Restore and Asset (HP, IBM Servers,
Hyper-V, Printer & Peripherals) Management Remotely.
• Involved in incident/problem management, Change review & management, Data centre (Network &
server) operation support, Backup schedule (VERITAS 12.5D) and Capacity Planning.
• Spear heading support services to WSS log check, SCCM update for users laptop, McAfee-SDAT file
upload & redirect to EPO repository and Video conference technical support.
• Performing Team Administration tasks as well as team development initiatives like mentoring and
career guidance.
2014 December transferred to Mumbai presently Ravi is a Location in charge of one office having
15th
Team member and more than 500 users.
KEY RESPONSIBILITIES:
Building a personal relationship with key client staff • Successful service delivery - SLA achievement
and high level of customer satisfaction • Monitoring overall performance of services • Good
communication around issues and opportunities – get things done, make things happen •
Collaborating with senior management on client account management and growth • Ensuring
operations teams are aware of changes and are prepared • Building service reports • Service reporting
and sponsoring service delivery meetings
Achievements:
• Monitored unwanted print and IN OUT record for IT Equipment for a good result.
• Efficiently built IT infrastructure for Kolkata & Jamshedpur.
• Played a key role in IP phone & Call pilot implementation for Deloitte Kolkata office.
• Efficiently set up a 500 user’s new facility for Deloitte, Kolkata & Jamshedpur.
• Set up the Data Centre for Deloitte, Kolkata.
Allied Digital Service Ltd., Mumbai
FMS Engineer/Help Desk (Nov 2004 to Feb 2007)
• Reported to the Program Manager as individual contributor for online technical support for all the
Deloitte location and provide services like Email ID creation & deletion, IT Facility management
services, Vendor Management, Desktops & Laptops related solutions and Software support
Previous Engagement
Organization Duration Designation
Lattice Networks, Bangalore May 2004 to Nov 2004 Residence Engineer
Education
Diploma (Computer Science), from Oxford Polytechnic, Bangalore (1997) with First Class
B. Sc. (IT), from Eastern Institute for Integrated Learning in Management University, Sikkim with First
Class
Personal Details
Date of birth: 01-03-1980
Languages known: English, Hindi, Kannada and Bangla
Resume of Ravi Shankar Singh Update: August 2014 Page 2

3. Mobile: +91 9830700023 Mail-ID: ravi714@gmail.com
(Note: Please note project details can be submitted on request)
Resume of Ravi Shankar Singh Update: August 2014 Page 3