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Operational Excellence Illustrated in the context of improving delivery performance at a contract manufacturer June 21, 2011 Dan Dodd
Operational Excellence – Two Keys 2 Modern operational excellence is  75% lean and 25% S&OP in terms of effort/focus, but S&OP comes first because it sets the direction
An Example From My Experience My resume – the delivery improvement example is highlighted Early Stage Ventures (Synvasive and TranS1) Corporate Operations Excellence (Cooper Industries) Contract Manufacturing (Accellent – 120 person $30M Star Guide factory) Internal Consulting (Bell Labs) Consulting (PB Farradyne) The issue: transforming the factory from a laggard to a leader in delivery performance
The Situation & the Changes Changes in people, processes, and systems
End Result Factory went from ~#9 out of 10 in division in delivery performance to #1 or #2 From missing 5-40 orders a month (out of ~ 200 orders/month) To some months with no late orders Inventory turns and quality improved Revenues doubled Margins improved  Promotions all around

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Star Guide Delivery Performance (2.2)

  • 1. Operational Excellence Illustrated in the context of improving delivery performance at a contract manufacturer June 21, 2011 Dan Dodd
  • 2. Operational Excellence – Two Keys 2 Modern operational excellence is 75% lean and 25% S&OP in terms of effort/focus, but S&OP comes first because it sets the direction
  • 3. An Example From My Experience My resume – the delivery improvement example is highlighted Early Stage Ventures (Synvasive and TranS1) Corporate Operations Excellence (Cooper Industries) Contract Manufacturing (Accellent – 120 person $30M Star Guide factory) Internal Consulting (Bell Labs) Consulting (PB Farradyne) The issue: transforming the factory from a laggard to a leader in delivery performance
  • 4. The Situation & the Changes Changes in people, processes, and systems
  • 5. End Result Factory went from ~#9 out of 10 in division in delivery performance to #1 or #2 From missing 5-40 orders a month (out of ~ 200 orders/month) To some months with no late orders Inventory turns and quality improved Revenues doubled Margins improved Promotions all around