The document is a resume for Karen L. Daniel outlining her experience in quality management, manufacturing, and customer service roles over 10 years at McDanel Advanced Ceramic Technologies, where she held positions including Quality Manager, Sales Office Manager, Product Engineering Manager, and Interim Manufacturing Manager, and was responsible for quality assurance, ISO certification, process improvement, and reducing customer complaints. Her background includes a B.S. in Ceramic Engineering and project management and lean manufacturing training.

1. KAREN L. DANIEL
Beaver, PA 15009
KarenDaniel128@gmail.com 330.398.2628 www.linkedin.com/in/karenldaniel
Quality Management with Focus on Customer Satisfaction
Highly motivated professional with a strongcross-functional background. Dynamic Career reflectingexperience in
Quality Assuranceand Control,Manufacturing,and Customer Service. Develops and implements policies,
procedures and quality processes for all areasof the business. Collaborates with Operations department to
supportproduct development, sustain engineeringprojects,and manage quality control programs.
 Quality Assurances Management
 Corrective/Preventive Action
 ISO9001:2008 Certification Management
 Customer Service and Relationship
Management
 Internal Process Auditor
 Dealingwith Ambiguity
 Communication and Presentation Skills
 Problem Solving – Results Focused
Professional Experience
McDanel AdvancedCeramicTechnologies,BeaverFalls, PA 2006– 2016
Sales OfficeManager,ProductEngineeringManager – 2016
 Coordinated activities between internal and external sales teams.
 Worked as an intermediary between sales and engineeringto encourage expansion of manufacturing
capabilities through productdevelopment to meet sales goals and businessplan.
Quality Manager – 2006-2016
 Responsiblefor maintenance of the organization’s quality management system (QMS)
 Ensured the organization’s QMS conformed to customer, internal,and ISO 9001 requirements
 Worked with customer, employees, suppliers,and outsourcingfirms to develop product requirements
and quality plans
 Maintained Internal Auditprogram
 Responsiblefor accuracy and timely inspection/calibration of monitoringand measuringdevices
 Led a team including quality engineer,inspectors,and auditors to support QMS
 Reported to top management on the performance of the QMS, as well as conductingperiodic
management review meetings
 Oversawall customer complaints and returns,implementing correctiveactions,whilemaintainingopen
dialogwith customers.
 Implemented Deviation Request program to improve communications with customer, helped to reduce
scrap and complaints.
 Partof ERP implementation team, helped to manage day to day trainingand usageof system.
 Managed Quality Control department. Improved efficiency of department by creatinga centralized lab
allowingall inspectors to be fully trained on all productlines and equipment. Improved feedback to
department engineers and supervisorsin order to make process improvements and changes in real time.
 Partof team that implemented and facilitated the use of Lean Manufacturingtools such as VSM, 5S and
Flow to identify improvements to the lead-time of the product
 Worked with engineering and manufacturingteams to reduce scrap from over 20% of Cost of Goods Sold
to below 15%

2. KAREN L. DANIEL
Beaver, PA 15009
KarenDaniel128@gmail.com 330.398.2628 www.linkedin.com/in/karenldaniel
 Reduced customer complaints fromover 3% to consistently below1% of Gross Sales. This was
accomplished by implementing a more thorough problem solvingand correctiveaction system.
Interim ManufacturingManager – 2009,2013
CastingDepartment– 2013
 Managed the CastingDepartment in the absence of a supervisor and department process engineer. The
department was run usinga reduced work force due to layoffs.
 Objective was to improve yields and efficiencies. Focused on evaluatingthe flow of the department and
implementing schedulingand process improvements. Yield was increased from 55% to averagingabove
75%. On time delivery was increased from 75% to 85%.
ExtrusionDepartment– Projectto expandcapabilities -2009
 Oversawnew producttransfer to production as well as managingestablished productprocess.
 Worked with engineers to document standard operatingprocedures and process control points,and train
operators to further develop efficiencies and improveyields from40% to over 80%.
CorporateAccountManager – 2006
 Managed all aspects of major worldwidecustomer, includingbudgeting, quoting, contractreview,
complaints and receivables.
ApplicationEngineer – 2006
 Acted as main contact for new and potential customers requesting new designs or changes to current
designs.
 Supported R&D engineering in translatingcustomer's needs into a manufacturableproduct.
Education and Professional Development
B.S. Ceramic Engineering, minor Business Administration, Alfred University, Alfred, NY
Project Management
Lean Manufacturing 101, CatalystConnection, Pittsburgh PA, 2014
Memberships and Affiliations
American Ceramic Society
Keramos (Ceramic Honor Society)