Communities of Practice: Principles and TipsStan Garfield
Presentation on April 11, 2014 to Columbia University’s Master of Science in Information and Knowledge Strategy (IKNS) Program in the School of Professional Studies
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
What makes a successful Community of Practice?
This presentation looks at the key ingredients, with particular emphasis on the role of the community facilitator for building trust and cooperation, enabling conversations to become active collaboration and co-production.
Facilitating Communities of Practice in the Network EraNancy Wright White
This is the set of slides used for the morning workshop on facilitating communities, along with two other sets of slides that might be useful later to participants, but which we did not conver/talk about. So be forewarned!
Discovering The Value Of Social Networks and Communities of PracticeCollabor8now Ltd
There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice. However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered
With advent of the internet and global connectivity, the way business is done is changing, the way we utilize the people and their potential is changing, the way we interact with people is changing. Nobody is a stranger now and we are connected to one another with the network of networks.
Virtual Communities are interaction platforms for the new age millennials and beyond. The presentation explores different dimensions of establishing and fostering such Communities and the way their potential can be harnessed for the process of co-Creation.
Slides from the Building a Social Media Plan workshop in Calgary & Edmonton, Alberta (November 2009).
Social media can be an incredible tool for your organization, providing you with direct communication channels, access to audience insight, and the ability to reach people all over the world.
But as the proliferation of social media platforms grow, participating can often be overwhelming and confusing. Join us as we take you through how to kick-start your organization's social media action plan.
Free Chapter Conversation And CommunityAnne Gentle
Writers and content creators are witnesses to a shift from the age of information to the age of interaction. The volume of information available is huge and the ways in which people access that information, communicate, and collaborate are changing constantly. This book addresses strategies for technical communicators to experiment with techniques for working with social media and social networking tools. This chapter specifically talks about communities and collaborative events like Book Sprints, writing a user manual in a week's time.
"Enhancing your research impact through social media" - presentation given by Nicola Osborne, EDINA Digital Education Manager, at the Edinburgh Postgraduate Law Conference 2017 (19th January 2017).
Communities of Practice: Principles and TipsStan Garfield
Presentation on April 11, 2014 to Columbia University’s Master of Science in Information and Knowledge Strategy (IKNS) Program in the School of Professional Studies
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
What makes a successful Community of Practice?
This presentation looks at the key ingredients, with particular emphasis on the role of the community facilitator for building trust and cooperation, enabling conversations to become active collaboration and co-production.
Facilitating Communities of Practice in the Network EraNancy Wright White
This is the set of slides used for the morning workshop on facilitating communities, along with two other sets of slides that might be useful later to participants, but which we did not conver/talk about. So be forewarned!
Discovering The Value Of Social Networks and Communities of PracticeCollabor8now Ltd
There has been much written about measuring the value of online communities such as Social Networks or Communities of Practice. However, most pundits tend to think of measuring value from a purely financial perspective, i.e. the Return on Investment (ROI). Clearly this is an important factor, but it’s not the only factor that should be considered
With advent of the internet and global connectivity, the way business is done is changing, the way we utilize the people and their potential is changing, the way we interact with people is changing. Nobody is a stranger now and we are connected to one another with the network of networks.
Virtual Communities are interaction platforms for the new age millennials and beyond. The presentation explores different dimensions of establishing and fostering such Communities and the way their potential can be harnessed for the process of co-Creation.
Slides from the Building a Social Media Plan workshop in Calgary & Edmonton, Alberta (November 2009).
Social media can be an incredible tool for your organization, providing you with direct communication channels, access to audience insight, and the ability to reach people all over the world.
But as the proliferation of social media platforms grow, participating can often be overwhelming and confusing. Join us as we take you through how to kick-start your organization's social media action plan.
Free Chapter Conversation And CommunityAnne Gentle
Writers and content creators are witnesses to a shift from the age of information to the age of interaction. The volume of information available is huge and the ways in which people access that information, communicate, and collaborate are changing constantly. This book addresses strategies for technical communicators to experiment with techniques for working with social media and social networking tools. This chapter specifically talks about communities and collaborative events like Book Sprints, writing a user manual in a week's time.
"Enhancing your research impact through social media" - presentation given by Nicola Osborne, EDINA Digital Education Manager, at the Edinburgh Postgraduate Law Conference 2017 (19th January 2017).
An enterprise architecture approach is used to integrate social, business, technological, and knowledge structures. A social interaction framework (sharing, collaboration, negotiation, and competition) provides an example of the process.
Innovation is a team sport, and great Knowledge Practitioners are well-suited to lead this. That is because they have long been product innovators and have the temperament and toolkit to be idea-bridgers and conveners.
Enhancing knowledge flows with enterprise social networks gordon vala webbGordon Vala-Webb
Organizations need to adapt faster - and that depends on the speed at which ideas and information flow through it. We look at Adrian Bejan's Design in Nature and his approach to knowledge flows and apply that thinking to email and enterprise social networks within organizations.
Ll from over 200 projects presentation fileKMIRC PolyU
The talk summarises the lessons learnt from nearly 200 cases of Knowledge Management journeys by Hong Kong and Asian enterprises. Much of the data is gained through the extensive number of student, consultancy and research projects carried out or supervised by KMIRC staff at private companies, non-profit social services organizations and government departments.
Overview of knowledge harvesting process developed by Nancy Dixon and Kate Pugh. A fast way to capture deep knowledge from projects. A unique way to get the knowledge immediately into circulation.
Reflections on knowledge management practice case studyRichard Vines
This presentation provides some early reflections of a KM start up project related to Victoria's agricultural sector (Australia) some 16 months after commencement. It also draws upon some work undertaken at the University of Melbourne on the topic of regulatory burden reduction
Salesforce Social studio February 2016 Release NotesRobin Leonard
Some VERY exciting updates here for Salesforce Social Studio in their latest release.
I'm particularly excited about:
New sentiment algorithm that learns based on user feedback! (huge change)
Can listen and engage with Instagram Hashtags
FB boosting and ad budget approval from within Social Studio
Analyze is becoming more like Radian6 - you can drill down etc
Social Customer Care integration is getting smoother
September 14, 2016 - Austin SharePoint User Group
What does governance mean in SharePoint? How do you get to good governance? Do you really need governance? What happens if you don’t have governance, or do it poorly?
Jim brings his experience building SharePoint governance in multiple organizations. The session covers governance basics to help get you going in the right direction.
(Unlike the "Group Therapy" session, this is a straight-up presentation, though the Q&A at the end can be used by the audience to ask their specific questions)
This slide deck is from the presentation On September 14, 2016 at the Austin O365 & SharePoint User Group
My presentation to the Oklahoma City SharePoint User Group, September 7, 2016
The basics of SharePoint Governance - what you need to consider when implementing governance, how to create a plan, and how to make governance work in the long term.
This presentation was given by Lisa Thiessen, of the Center for Economic and Business Development, for the Web Design class at the Canadian Valley Vo-Tech.
Lots of project teams have tried out personas. Not all succeed.
In this session, I’ll outline a range of projects (both system and website development) over the past 5 years in which I’ve used personas to bring consensus and user focus to the team delivering. I’ll run through some challenges I’ve faced, and the techniques I’ve tried to overcome them.
Techniques to build, engage and manage your intranet projectRebecca Jackson
Workshop delivered at Ark Intranets and Strategy March 5 2015.
As busy intranet teams with limited time and budget, making improvements, or even rebuilding an intranet can be a daunting prospect. In this workshop Rebecca will take you through a number of techniques which you can do yourself, to help build, manage and engage your staff in your intranet project.
- Overview of user experience and change management
techniques to increase engagement
- Hands on activities to go in-depth into techniques such as card-sorting and personas
Teams Governance - SharePoint Saturday Calgary 2019Morio Kumagawa
Teams has quickly become the faster growing App in Microsoft History. But like any other new toy, there are many pit falls to avoid.
In this session we will look at the key areas of Teams you need to be aware of and how to control it. Allowing you leverage Teams, while keeping your data secure
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
7 principles of good intranet governanceMark Morrell
Recently I spoke at Intranatverk about some key governance principles that are common to successful intranets. Book cover - Digital success or digital disastersI took this subject from my book 'Digital success or digital disaster?' which a practical, experience-based approach to growing and managing a successful intranet.
The purpose of a governance framework is to ensure that you balance business needs with the user experience. An effective governance framework is essential for a well-managed intranet. It can be the deciding factor between a good user experience, greatly valued, and a poor user experience with little benefit. Every intranet is different depending on the size, type, and culture of the organisation it supports. However, there are some key governance principles that are common to their success.
Know your organisation
Define the scope
Put people first
Use all resources
Compare and benchmark
Do what you say you will do
Keep it legal
These principles for good governance are not like a menu that you choose which items to have and leave others alone. You need to follow all of these to build a strong foundation to improve your intranet and implement your strategy. Think about how you build a house with the foundations, walls, floors, windows, doors and finally the roof. It would not make sense for you to have windows, doors, and a roof only. The same applies to your governance framework.
7 principles of good intranet governanceIntranätverk
Presented by Mark Morrell at Intranätverk 2015: Gothenburg, 21 May.
The alternative to governance can be chaotic anarchy. Posing risks to security and intellectual productivity provides an awful experience for those who still use your intranet. Where governance can start to get confusing and difficult is in how it is applied. Mark Morrell will show you how applying these governance principles can be easy and have a good outcome:
1. Know your organisation
2. Define the scope
3. Put people first
4. Use all resources
5. Compare and benchmark
6. Do what you say you will do
7. Keep it legal
#SPSHOU The Value of Tribal Knowledge and Strategies to Increase AdoptionKanwal Khipple
Organizations are investing in enterprise social networks at an alarming rate. To gain the benefits of improving employee engagement, collaboration, and knowledge sharing requires you to look beyond technology deployment. Attend this session to learn how social tools can play a critical role, what strategies that can help drive organizational change. This session will help IT architecture and infrastructure personnel understand #esn adoption issues, the role of change management, and alignment of social tools with strategic business initiatives. As part of this session, we’ll also look at a customer case study on how Yammer is continuing to transform a global organization.
Agenda:
1. Social Maturity – present how social enterprise networks have changed over the course of the past decade (atlassian, give, newsgator, sp2010, yammer)
2. Creating a Collaborative / Social Environment – what are some of the top ways organizations are changing the traditional collaboration model and the risks involved.
3. Enable business value – scenarios and opportunities to create business value
4. Change Mgmt models – what training, governance and adoption strategies work and where your organization fits.
Similar to KM Chicago - Stan Garfield - Enterprise social networks - feb 2014 (20)
Km chicago ymca of the usa's extranet - march 2014 KM Chicago
Lisa Tallman, YMCA of the USA's Senior Director, Knowledge Management discussed the evolution of the Y's extranet that supports Y staff and volunteers across the U.S. In particular, she focused on the process used with subject matter specialists to create sites from defining goals through maintenance and measurement.
Km chicago dr kalaras - how to transform a manager to a great leader - jan ...KM Chicago
An interactive simulation of managerial leadership, followed-on with a thought provoking dialogue on how does one transform from being a good manager to an inspirational leader.
The emergence of social media means a new and different way for people to contribute digital content. Likewise, it means we need new ways to search for and find this new content. The big search engines don't necessarily focus on finding this content. This session will provide an overview of some search engines that help you find information in the social media. At the end of this session, you should be able to:
Understand why we want to search and participate in the social media
Understand what types of search engines are available on the public Internet that allow you to search social content.
About Bill Chamberlin
Bill is a 30 year veteran of IBM spanning a career in both Sales and Marketing. He has spent the last 16 years in IBM's Market Insights organization supporting IBM Marketing and Strategy professionals. He currently works as a Principal Consultant Analyst on a small team focused on helping IBMers develop social media marketing strategies. Bill is also a community leader, having built and managed the 1900 member HorizonWatch community within IBM since 2001. He is very active in the social media blogging and tweeting under the HorizonWatching brand name. Bill received his MBA in 1995 from the Kellogg Graduate School of Management and has lived in the Chicagoland area his entire life.
2. Enterprise Social Networks (ESNs)
• Tools which are used inside an enterprise to communicate and collaborate
across organizational boundaries
• Sometimes described as internal versions of Facebook, Twitter, Google+, etc.,
or a combination of these inside an enterprise
• Gaining significant presence in organizations
- Chatter
IBM Connections
Jive
- Sitrion (formerly NewsGator)
Socialcast
Tibbr
- Yammer
- Many others
• Numerous tradeoffs must be made when selecting and implementing ESNs
• It's important to explain to targeted users
- Why should they use the ESN: what are the advantages and benefits?
- When to use the ESN: what is does better than other ways of working
- How should they use the ESN: train them on using the ESN effectively
4. Tradeoffs
1. Size
6.
Content
9. Networks
• Small
What to allow
• Large
- Attachments and pages
- Single
- Conversations only
- Multiple
2. Culture
• Transparency
Retention
• Quantity
• Participants
- Open
- Keep all content
- Internal
- Closed
- Delete after a fixed period
- External
• Expectations
Communications
- Try out and iterate
- Push
- Perfect before launch
- Pull
3. Leadership style
7. Integration
• Lead by example
• Standalone
• Doaslsay
• Integrated
4. Topics
8. Technology
10. Groups
• Creation
- Controlled
- Unlimited
• Access
- Open
- Closed
• Scope
• Actively garden
Location
• Leave alone
- In-house
- Broad
- Cloud-based
- Narrow
5. Members
• Require actual names
Tools
• Allow anonymous users
- Single
- Multiple
4
5. 1. Size
Small vs. large
• Small enterprises and large enterprises have different needs for ESNs
• Does the ESN you are considering provide for these and allow for easilyconfigurable options depending on those needs?
• This may affect the ESN you choose to implement
• Example - New joiner process
- Small organizations may want to suggest creating new groups and following
popular people
- Large enterprises may wish to only suggest groups to join
6. 2. Culture
Open vs. closed
•
Does your enterprise operate transparently?
- Are people willing to openly ask for help?
- Is there routine collaboration across organizational boundaries?
- If so, implementing an ESN will likely be successful
•
Or is there strong hierarchical control?
- Are people afraid to expose their ignorance?
- Do organizations tend to operate mostly within their own silos?
- If so, merely rolling out a new tool is unlikely to result in more collaborative
behavior
- You have some work to do before implementing an ESN
Try out vs. perfect
•
What does your organization expect?
- Try out and iterate - start quickly, learn as you go, continuously improve
- Perfect before launch - plan, pilot, solicit feedback, review, modify, launch
7. 3. Leadership style
Lead by example vs. do as we say
•
Leaders of the organization should
- Ask everyone to use the ESN
- Regularly use it themselves
- Show the way for members of the organization to do the same
•
Avoid
- Ghostwriting
- Corporate-speak
- Posts which sound like press releases
•
Encourage leaders to
- Use their own authentic voices
- Ask and answer questions
- Share what they are doing and thinking
- Make time for doing this regularly - at least once a week
- Look for opportunities to recognize and praise those are using the ESN
effectively
8. 4. Topics
Actively garden vs. leave alone
• User tagging is an important part of linking posts on specific topics to make
them more visible.
• The problem with folksonomies is that variations of topics tend to proliferate
- Multiple spellings
- Abbreviated vs. spelled out
- Singular vs. plural
- Hyphen vs. underscore vs. no space
•
Decide if you want to
- Look for these variations and try to reduce them
V Need the ability to merge and delete topics
- Let the system work on its own
V Need aids for those adding tags to see all of the variations and the popularity
of each so they can select tags that are in greater use
9. 5. Members
Require actual names vs. anonymous users
•
ESNs differ from public social media tools such as Twitter
- Identity of each member should be clearly defined so that other members
will know who is posting
- In Twitter, anonymous accounts and organizational accounts can exist
(e.g., the New York Times)
•
In ESNs, it's important to know who is posting
- Even if it is on behalf of an organization
- Enable direct contact such as a phone call or email
•
No one should be able to hide the identity of the person making a post
- People should be accountable for what they post
- Encourage use of photos in profiles rather than avatars or images
10. 6. Content
Allow attachments and content pages vs. conversations only
•
The legal and risk departments of some enterprises, especially those in
regulated industries are concerned that some content posted in ESNs may
prove problematic if it is the subject of electronic discovery
•
They would prefer to prohibit the posting of such content altogether, or if that is
not possible, to limit its persistence
•
You should discuss this issue with your legal and risk departments
- Will attachments, wiki pages, and other content which is not part of online
conversations be permitted?
- Is it possible to prevent such content?
Retain vs. delete
•
•
Will content be kept indefinitely or deleted after a fixed period?
If deleted, what is the right length of time to retain content before purging it?
Push vs. pull
•
•
Do users plan to use the ESN to push content as if it were email?
Or do they want to attract people to choose what to consume and respond to?
•
Discourage ESN for push; educate how to use it for interaction
11. 7. Integration
Standalone vs. integrated
•
ESN vendors continue to add functionality to their offerings in the hope that their
customers will use their ESN for all types of collaboration and knowledge sharing
•
Most large enterprises already have other systems in place and will want their ESN to
integrate into those tools
•
Examples of such systems are Microsoft SharePoint, Microsoft Office, Salesforce.com,
SAP, etc.
•
Can the ESN be integrated with preferred systems of record and knowledge repositories
so that content contributed in the ESN can be tagged/found using enterprise search?
•
If you need to integrate your ESN with other software, review the details of each point of
integration, including:
- Content/Document/Knowledge management system: can the ESN be embedded on
a page and used from there without having to leave that page?
- Calendar: Can events created in the ESN be added to the office automation system
calendar?
- Email: Can conversations in the ESN be initiated and replied to entirely through
email?
- Search: Can conversations and other ESN content be found using enterprise
search?
- Single sign on: Can users access the ESN without having to enter a separate ID and
password?
- Activity stream: Can the activity stream displayed by the ESN include activities from
other enterprise systems such as CRM, ERP, HR, etc.?
11
12. 8. Technology
In-house vs. cloud-based
• Do you need to host the system due to security and access requirements?
• Or can it be based in the cloud?
- Pros: flexibility, frequency/speed of updates, better performance/availability
- Cons: unexpected functionality/UI changes, breaks training/documentation
Single vs. multiple tools
•
Given the ever-increasing functionality available in ESNs, some of the
functions and features will replicate those already available in other existing
enterprise systems
•
•
For example, wikis, blogs, lists, events, discussion boards, files, etc.
You will need to decide if there should be a single preferred offering for each of
these functions
For example, you may decide that
- Conversations should only take place in the ESN and not in the discussion
board function of another tool such as SharePoint
•
- The wiki feature of the ESN should be disabled and that the one available in
your enterprise wiki should be used instead
•
12
It may not be possible to disable functions in your ESN, so take that into
consideration when choosing the preferred alternative
13. 9. Networks
Single vs. multiple
• Some ESNs operate as a single network, and some allow multiple networks
•
You should decide if you want there to be a single network for everyone in your
organization to use, or if multiple networks should be allowed
•
•
If multiple networks are allowed, fragmentation and isolation can result
For example, if there is a global network, but also local networks for each
region or country, useful information that is shared in one network and would
be of interest in other networks may be missed
See the discussion of groups on the next slide for more about this
•
Internal vs. external
•
Some ESNs work only within a single enterprise, and some allow people to be
invited to join who are outside the enterprise
•
If you need to allow clients, partners, and other third parties to collaborate with
people in your organization, then the external network option may be useful
•
If you don't want to allow outsiders into your network, then be sure that the
security of the ESN can prevent this
14. 10. Groups
Controlled vs. unlimited
•
Should anyone be able to create a new group?
•
Or should group creation be centrally controlled?
•
Check to see what is possible in the ESNs being considered
Open vs. closed
•
Should groups be open to join, open to read and post, and readily findable in search?
•
Or should private and hidden groups be allowed, and if so, under what conditions?
•
Both open and closed groups have valid reasons to be offered
•
Some discussions and content need to occur in a private setting with a limited audience
•
There should be a clearly stated preference for open groups
•
The value of ESNs is largely due to the ability of everyone in the organization to benefit
from participating in open and easily discoverable discussions
Broad vs. narrow
•
How broad or narrow should the topics of groups be?
•
Should multiple groups focused on the same topic be encouraged or discouraged?
•
Try to have a smaller number of groups, each with a larger number of members
•
A single, large group for each important topic, used for collaborating across all
organizations and geographies, is more effective than having a lots of separate small
groups for each possible subset of the topic
14
16. What is Yammer?
A cloud-based, enterprise social networking platform
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• Better and faster decisions
• Find information and resources
• Communicate widely and
quickly
• Avoid redundant effort
• Prevent repeating mistakes
• Make scarce expertise widely
available
• Show clients Deloitte's
knowledge
• Accelerate sales and delivery
• Stimulate innovation and growth
• Increase morale and strengthen
Deloitte's reputation
17
• Questions are answered quickly
• Problems are solved quickly
• What one part of Deloitte knows,
the rest of Deloitte knows
• Different parts of Deloitte work
together
• Ideas are solicited and
implemented
• Trust and transparency increase
• Leadership engagement
increases
• People interact with people they
didn't know
• Connections are made across
silos
• More individual learning
• Reduce email use
• Before starting a project, post
about it
• Work out loud and narrate your
work
• Ask for help in the open
• Share broadly rather than with
just a few trusted colleagues
• Redirect queries to Yammer
• Achieve maximum visibility for a
post
• Pay attention to important
content
• Post ideas, comments, and
answers
• Take time to praise colleagues
and thank them
18. Access Yammer everywhere
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America has spoken and Barack Obama will retain
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Interesting big data angle in yesterdays election
http:/Isiliconangle.com/blog/2012111/07/breaking-analysis-bi...
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Tore conimensa ions rom he analysts we're named a visionary'
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identify and understand the trends - now we just need to work on
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As we in a.out ow to present research findings in more
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the importance of the Zero Moment of Truth.
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Thanks, Tiffany. Effective use of low
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I am looking for useful e-learning courses on Yammer. Does anyone
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Thanks Sarah. I
actually wori with Mark so already connected to him:)
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Dolly, have you
seen all the training materials that are available from the
Yammer site on Deloitte Resources? The user guide goes
into a lot of detail. There are also several reference
documents that might be useful to your stakeholders. Visit
the DR site here:
/ and click on 'Training Materials" on the right hand side.
Do let us know if you're looking for some other kind of
information that you don't find here.
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There have been a number of changes in our CKM group in recent
months, and so we have been working to ensure we have an up-todate listing to work from. Since many of our teams have an interest in
the listing, I have attached it here, with recent changes highlighted in
yellow. We will also be updating the KX Contacts page and our
distribution lists accordingly. If you spot anything you think is incorrect,
please let me know (that request goes to all our CKMs tool)
0 CKM 0 CountryKnaedgeManager
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20 hcajra ago
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4 Liked by you and Katherine Goodwin.
daii: Thanks, Andrea. Is this also in the A&C
I 3 hours ago - Reply Like Share More
Sheila, I created a few folder in the A&C
Iffteam sp document the spreadsheet and our update
ace to
38
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Were launching the pilot of our new Communities webinar for the 4si3
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word.
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We can
definitely include this quote (and others) in future
invitations to show the testimonials" aspect and consider
adding a testimonials section to our KX training site the
way BSX does on their site. i
for us to
consider as we plan to migrate KX training site to KX next
gen.
August 18 at 1219am• Reply Like Share rlcre
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