Tools & Techniques for Knowledge Retention: UOP’s KM Initiative in Action
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UOP conducted various knowledge management initiatives to help capture and share the knowledge of its experienced workforce. This included conducting focus groups and a customer needs survey to identify knowledge management needs, assessing the needs of different business units, leveraging existing tools like an expert locator system and document management system, piloting a knowledge continuity program to help transfer knowledge from retiring employees, and planning to capture knowledge from key experts through interviews. The goal was to improve knowledge sharing, retention and reuse across the organization.
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Tools & Techniques for Knowledge Retention: UOP’s KM Initiative in Action
- 1. Tools & Techniques for Knowledge Retention: UOP’s KM Initiative in Action Laura Claggett Christina Krawczyk May 10, 2005
- 6. UOP’s KM Vision Linking People to People and People to Information to Work Together for Better Business Performance
- 14. Business Unit Needs Assessment
- 19. An IT tool by itself is NOT Knowledge Management
- 32. Who do you go to for expert help? Red – outside analytical Blue – Riverside Black – Des Plaines
- 33. Who do you go to for expert help? – Pilot group only
- 34. Who do you go to for expert help? – Managers & supervisors removed
- 38. Sample Individual Job Map
- 39. Sample Team Map
- 40. Overall Satisfaction with KC Project
- 42. Coming Soon – Expert Knowledge Capture
- 46. Q & A
Editor's Notes
- Knowledge is different from capital assets in that: It is not consumable - it can be used an infinite number or times without degradation. In fact it generally improves with use. Frequently it is inexpensive to replicate - the cost of a phone call or meeting. The process of replication can improve the knowledge The more broadly disseminated inside UOP knowledge is the greater the value it returns to UOP It does not always depreciate in value, although it generally will as public knowledge expands to include it. Knowledge is like conventional assets in that: It can be stolen. It can be lost Knowledge should be leveraged as an asset of UOP by instituting processes for its retention, distribution, advancement and application to business problems.