An example of a KM vision

1. Knowledge Management Vision
Stan Garfield,
December 2012

2. KM Vision
1. People, process, and technology elements are in place to enable everyone to conveniently Share,
Innovate, Reuse, Collaborate, and Learn
2. A single global platform is available, with access to community sites, websites, team sites, content
repositories, and collaboration tools
3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile
client, desktop client, web browser, RSS feed, etc.
4. Global, cross-functional communities are available for each major specialty, role, and focus area,
and they offer a site, a calendar, frequent events, useful news and content, and active discussions
5. Everyone belongs to at least one community, including the one most closely aligned to their work,
and pays attention to the community's discussions and activities
6. Anyone needing help, an answer to question, content, an expert, or information on what the firm
has done and can do can post in a community discussion board or the microblogging tool and
receive a helpful reply within 24 hours
7. Everyone can easily find, follow, be made aware of, and share what is going on in the
microblogging tool/activity stream, blogosphere, content repositories, etc.
8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize,
Inform, and Suggest, and leaders set a good example by doing so themselves
9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work
together; ideas are solicited and implemented; high levels of trust and transparency exist;
leadership engages with all levels of the firm's members; people interact with people they didn't
know before; and individuals learn effectively
10. Decisions are made quickly and effectively, it's easy to find information and resources, open
communications are made frequently and widely, redundant effort is avoided, mistakes are not
repeated, scarce expertise is made widely available, clients see how knowledge is used for their
benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high,
and the firm's reputation is strong; as a result, the firm thrives
2
KM Vision

3. 1. People, process, and technology elements are in
place to enable everyone to conveniently Share,
Innovate, Reuse, Collaborate, and Learn
3
KM Vision
People
culture and values
knowledge managers
user surveys
social networks
communities
training
documentation
communications
Technology
user interface
intranet
team spaces
virtual meeting rooms
portals
repositories
threaded discussions
expertise locators
metadata and tags
search engines
archiving
Process
methodologies
creation
capture
reuse
lessons learned
proven practices
collaboration
content management
classification
metrics and reporting
management of change
workflow
valuation
social network analysis
appreciative inquiry and
positive deviance
storytelling
blogs and microblogs
wikis
podcasts and videos
syndication
social software
external access
workflow applications
process automation
e-learning
subscriptions
points tracking
reporting
knowledge advisors
goals and measurements
incentives and rewards

4. 2. A single global platform is available, with access to
community sites, websites, team sites, content
repositories, and collaboration tools
4
KM Vision

5. 3. Everyone can interact with the platform in the ways
they prefer, including entirely by email, mobile client,
desktop client, web browser, RSS feed, etc.
5
KM Vision
iPad Smartphones Desktop
EmailWeb browser
RSS

6. 4. Global, cross-functional communities are available
for each major specialty, role, and focus area, and they
offer a site, a calendar, frequent events, useful news
and content, and active discussions
6
KM Vision

7. 5. Everyone belongs to at least one community,
including the one most closely aligned to their work,
and pays attention to the community's discussions
and activities
7
KM Vision

8. 6. Anyone needing help, an answer to question,
content, an expert, or information on what the firm has
done and can do can post in a community discussion
board or the microblogging tool and receive a helpful
reply within 24 hours
8
KM Vision

9. 7. Everyone can easily find, follow, be made aware of,
and share what is going on in the microblogging
tool/activity stream, blogosphere, content
repositories, etc.
9
KM Vision

10. 8. People are recognized, rewarded, and promoted if
they Share, Ask, Find, Answer, Recognize, Inform, and
Suggest, and leaders set a good example by doing so
themselves
10
KM Vision

11. 9. What one part of the
firm knows, the rest of
the firm knows; different
parts of the firm routinely
work together; ideas are
solicited and
implemented; high levels
of trust and transparency
exist; leadership engages
with all levels of the
firm's members; people
interact with people they
didn't know before; and
individuals learn
effectively
11
KM Vision

12. 10. Decisions are made quickly and effectively, it's
easy to find information and resources, open
communications are made frequently and widely,
redundant effort is avoided, mistakes are not
repeated, scarce expertise is made widely available,
clients see how knowledge is used for their benefit,
sales and delivery are accelerated, innovation and
growth are stimulated, morale is high, and the firm's
reputation is strong; as a result, the firm thrives
12
KM Vision