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Building KM Expertise

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How to develop expertise in knowledge management

Published in: Business, Technology

Building KM Expertise

  1. 1. 10 Ways to Build Expertise Stan Garfield January 2014
  2. 2. 10 Ways to Build Expertise 1. Assess yourself 2. Read books, periodicals, blogs, and sites 3. Join, participate in, and help lead communities 4. Attend conferences 5. Tweet, retweet, and follow tweets 6. Present, speak, lead discussions, and deliver training 7. Post, write, and publish 8. Attend training 9. Learn by doing 10. Find a mentor 2 10 Ways to Build Expertise
  3. 3. 1. Assess yourself • Assess yourself against the list of specialties (next slide) • If you were asked to meet with a client as an expert in the specialty ‒ would you be comfortable doing so? ‒ would the client be pleased following the meeting? • Choose one or more specialties in which ‒ you are an expert, or ‒ you would like to become an expert • Focus your development on those specialties SELF-ASSESSMENT Sharing, culture, organizational design, and change management Collaboration and communities Goals, measurements, incentives, and rewards Communications Portals, intranets, and websites Web 2.0 and social media tools 3 10 Ways to Build Expertise
  4. 4. 81 Knowledge Management Specialties 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 4 Sharing, culture, organizational design, and change management Innovation, invention, creativity, and idea generation Reuse, proven practices, lessons learned, and knowledge retention Collaboration and communities Learning, competency development, and training Goals, measurements, incentives, and rewards Social networks, organizational networks, value networks, and network analysis Expertise location and personal profiles Communications Facilitation and knowledge transfer User support and Knowledge-Centered Support (KCS) Content management, document management, and records management Analytics, visualization, metrics, and reporting Project management, process management, workflow, planning, and decision making KM methods (peer assists, after action reviews, knowledge audits/maps/models, World Café, etc.) Appreciative inquiry and positive deviance Storytelling, narrative, anecdotes, and sensemaking Information architecture, usability, user interface, and user experience Search, findability, taxonomy, ontology, metadata, and tagging Portals, intranets, and websites Databases, repositories, business intelligence, and data warehouses Competitive intelligence, customer intelligence, market intelligence, and research Web 2.0 and social media tools Semantic web, artificial intelligence, and natural language processing Wisdom of crowds, crowdsourcing, collective intelligence, and prediction markets 10 Ways to Build Expertise
  5. 5. Methods http://www.greenchameleon.com/uploads/KM_Method_Cards_Guide.pdf 5 10 Ways to Build Expertise © 2011 Straits Knowledge
  6. 6. 2. Read books, periodicals, blogs, and sites • Read books from the list of recommended books ‒ Start with the 10 shown below ‒ Then choose ones that match your chosen specialties • Subscribe to periodicals • Read blogs • Visit sites 6 10 Ways to Build Expertise
  7. 7. Periodicals 7 10 Ways to Build Expertise Knowledge-Letter
  8. 8. Blogs 8 10 Ways to Build Expertise
  9. 9. Sites 9 10 Ways to Build Expertise
  10. 10. 3. Join, participate in, and help lead communities • • • • • 10 Subscribe: Get email or RSS and regularly read the threaded discussion board Post: Start a new thread or reply in the threaded discussion board Attend: Participate in community events Contribute: Submit content to the community newsletter, blog, wiki, or site Engage: Ask or answer a question, make a comment, give a presentation, and help lead 10 Ways to Build Expertise
  11. 11. 4. Attend conferences 11 10 Ways to Build Expertise
  12. 12. 5. Tweet, retweet, and follow (or internal equivalent) • • • • 12 Follow thought leaders in Twitter, Yammer, et al. Participate in a Twitter Chat, e.g., #ESNchat weekly chat Thursdays at 2 pm ET Search Twitter using hashtags, e.g., #KM Ask questions on Twitter, Yammer, et al. 10 Ways to Build Expertise
  13. 13. Twitter Chat 13 10 Ways to Build Expertise
  14. 14. Twitter list Tweet themes •#FF @hjarche Harold Jarche helps organizations reintegrate work & learning, using the connectivity of the Net/Life in perpetual Beta #KM #SM •Title Thursday Review: The Intelligent Company: 5 Steps to Success with Evidence-Based Management by Bernard Marr #KM http://bit.ly/h5iEQg •Website Wednesday: Laying Groundwork for a #KM Professional: Learning, Knowledge & Effective Action; Alex/David Bennet http://bit.ly/hSlzq4 •Trackback Tuesday: Time for #KM to manage knowledge about management? @stevedenning presented this to SIKM CoP http://bit.ly/hFC5Iu #KMers •Meeting Monday: Mar 22-24 AIIM Conference & Expo at info360 Washington, DC http://www.aiimexpo.com/ #KM •Meeting Monday: March 24 Social Business Summit, London http://www.socialbusinesssummit.com/ #SM #socialmedia •Meeting Monday: Mar 22 KMEF Webinar: Laying Groundwork for a #KM Professional: Learning, Knowledge & Effective Action http://bit.ly/eFsrVC 14 10 Ways to Build Expertise
  15. 15. 6. Present, speak, lead discussions, and deliver training • Present at o internal meetings o con calls o community meetings o conferences o client meetings • Ask an established expert to allow you to co-present • Offer to help facilitate a panel discussion • Develop and conduct training 15 10 Ways to Build Expertise
  16. 16. 7. Post, write, and publish • • • • • • 16 Post to a discussion board Write a blog post Publish a document using Google Docs Upload a presentation to SlideShare Write an article for a publication Use writing to o test your ideas o solicit comments o refine your thinking about a topic. 10 Ways to Build Expertise
  17. 17. 8. Attend training • • • • 17 Online At a university Before or after a conference From a specialized vendor 10 Ways to Build Expertise
  18. 18. 9. Learn by doing • Interact with others • Attend different events to see which ones are the most useful • Try things out • Use tools Process People culture and values knowledge managers user surveys social networks communities training documentation communications methodologies creation capture reuse lessons learned proven practices collaboration content management knowledge advisors goals and measurements incentives and rewards classification metrics and reporting management of change workflow valuation social network analysis appreciative inquiry and positive deviance storytelling Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata and tags search engines archiving 18 10 Ways to Build Expertise blogs and microblogs wikis podcasts and videos syndication social software external access workflow applications process automation e-learning subscriptions points tracking reporting
  19. 19. 10. Find a mentor • • • • • • Post in a community discussion board Contact a blogger Reply to a tweeter Talk to a presenter at a conference Visit the site of a thought leader and send an email message Ask for a referral 19 10 Ways to Build Expertise
  20. 20. For additional information • Visit my web site at http://sites.google.com/site/stangarfield/ • Follow me on Twitter @stangarfield The views expressed in this presentation are mine alone and do not necessarily reflect the views of my current or former employers. 20

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