The talk summarises the lessons learnt from nearly 200 cases of Knowledge Management journeys by Hong Kong and Asian enterprises. Much of the data is gained through the extensive number of student, consultancy and research projects carried out or supervised by KMIRC staff at private companies, non-profit social services organizations and government departments.
Modelling institutional approaches to web-based lecture technologiesJohn Couperthwaite
The successful introduction of web-based lecture technologies (WBLT) into higher education institutions requires a blend of inter-dependent approaches (eg: business model; governance) each designed to enhance the pedagogical potential of the academic programmes. The implementation path for these approaches varies widely between institutions, often dependent upon finance, senior leadership and the capacity for change. An analysis of the approaches taken by eight UK and US institutions at various stages in their implementation highlights a high level of commonality in issues faced, good practice arising and the direction of travel. Furthermore, it is believed that the model presented can be more broadly applied in academic settings for the planning and implementation of similar large-scale technological systems.
This is a poster presented at ASCILITE, 2010.
More than seventy members attended the CANQATE Annual General Meeting on October 6, 2016 at the Arthur Chung Convention Centre, Georgetown Guyana. Read the President's Report presented to members...
Modelling institutional approaches to web-based lecture technologiesJohn Couperthwaite
The successful introduction of web-based lecture technologies (WBLT) into higher education institutions requires a blend of inter-dependent approaches (eg: business model; governance) each designed to enhance the pedagogical potential of the academic programmes. The implementation path for these approaches varies widely between institutions, often dependent upon finance, senior leadership and the capacity for change. An analysis of the approaches taken by eight UK and US institutions at various stages in their implementation highlights a high level of commonality in issues faced, good practice arising and the direction of travel. Furthermore, it is believed that the model presented can be more broadly applied in academic settings for the planning and implementation of similar large-scale technological systems.
This is a poster presented at ASCILITE, 2010.
More than seventy members attended the CANQATE Annual General Meeting on October 6, 2016 at the Arthur Chung Convention Centre, Georgetown Guyana. Read the President's Report presented to members...
CGIAR Capacity Development Framework : Engaging with PartnersCGIAR
Presented by Dr. Iddo Dror, Head of Capacity Development, International Livestock Research Institute (ILRI) Chair, CGIAR Capacity Development Community of Practice at Celebrate FARA – Johannesburg, 27 Nov 2014
Initiating and Sustaining Early Stage Programs in Technology Innovation and C...the nciia
Four Michigan public universities, collaborating with private sector for-profit companies and state government agencies supporting technology commercialization and innovation, have successfully implemented methods for building and sustaining entrepreneurship, technology development and commercialization at emerging research institutions: distributing the cost, promoting best practices and affecting the cultural changes within institutions necessary for sustaining these activities. This program, led by Michigan Technological University has produced a model, termed U-TEAMED (Multi-University Technological and Expertise Assets Management for Enterprise Development). The emergent model offers guidance for identifying and capturing the important features of sustainable, faculty-led early-stage technology innovation and entrepreneurship education programs at emerging research institutions. Lessons include methods for securing revenue, sustaining faculty enthusiasm, anticipating IP and commercialization barriers derived from faculty-student collaborations, and creating an academic environment supportive of embedding technology innovation and entrepreneurship in academic curricula.
Grant Accountability and Transparency Act (GATA) Overview for Workforce Grants Illinois workNet
The Illinois Department of Commerce, Office of Employment and Training will be providing an online training session on the new requirements of the Grant Accountability and Transparency Act targeted to organizations that are interested in applying for state workforce grants. The session will focus on the WIOA Youth Career Pathways grant application (Notice Of Funding Opportunity) to highlight the new GATA requirements.
A presentation reporting the first year of an employer engagement project. The presentation focus is on the structural capital of the developng project.
For more details see www.reednet.org, www.lydiaarnold.net
CGIAR Capacity Development Framework : Engaging with PartnersCGIAR
Presented by Dr. Iddo Dror, Head of Capacity Development, International Livestock Research Institute (ILRI) Chair, CGIAR Capacity Development Community of Practice at Celebrate FARA – Johannesburg, 27 Nov 2014
Initiating and Sustaining Early Stage Programs in Technology Innovation and C...the nciia
Four Michigan public universities, collaborating with private sector for-profit companies and state government agencies supporting technology commercialization and innovation, have successfully implemented methods for building and sustaining entrepreneurship, technology development and commercialization at emerging research institutions: distributing the cost, promoting best practices and affecting the cultural changes within institutions necessary for sustaining these activities. This program, led by Michigan Technological University has produced a model, termed U-TEAMED (Multi-University Technological and Expertise Assets Management for Enterprise Development). The emergent model offers guidance for identifying and capturing the important features of sustainable, faculty-led early-stage technology innovation and entrepreneurship education programs at emerging research institutions. Lessons include methods for securing revenue, sustaining faculty enthusiasm, anticipating IP and commercialization barriers derived from faculty-student collaborations, and creating an academic environment supportive of embedding technology innovation and entrepreneurship in academic curricula.
Grant Accountability and Transparency Act (GATA) Overview for Workforce Grants Illinois workNet
The Illinois Department of Commerce, Office of Employment and Training will be providing an online training session on the new requirements of the Grant Accountability and Transparency Act targeted to organizations that are interested in applying for state workforce grants. The session will focus on the WIOA Youth Career Pathways grant application (Notice Of Funding Opportunity) to highlight the new GATA requirements.
A presentation reporting the first year of an employer engagement project. The presentation focus is on the structural capital of the developng project.
For more details see www.reednet.org, www.lydiaarnold.net
Digital Skills for FAIR and Open Science dri_ireland
As part of a webinar series on Open Research in Ireland, the National Open Research Forum (NORF) presented a webinar focused on skills, incentives & rewards for Open Research on 13 April 2021. This presentation is on the topic of Digital Skills for FAIR and Open Science and was delivered by Iryna Kuchma (Electronic Information for Libraries [EIFL], European Open Science Cloud [EOSC] Working Group on Skills and Training).
Assessing and Progressing Digital Literacies as a Strategic ConcernJulian Prior
Conference workshop at the 2013 International Blended Learning Conference, University of Hertfordshire. Authors: Helen Beetham, Julian Prior, Neil Witt.
An institutional perspective on analytics that focusses on a particular tool developed using an agile methodology to visualise learner behaviours in MOOCs via Sankey diagrams.
Digital Student: Further Education and Skills projectRhona Sharpe
The
Jisc
Digital
Student
project
has
investigated
the
expectations
and
experiences
of
technology
provision
held
by
students
coming
into
higher
education,
and
also
funded
a
small
review
of
current
practice
within
secondary
schools.
The
further
education
(FE)
and
skills
project
ran
between
1
June
2014
and
30
April
2015
in
order
to
extend
the
findings
of
the
Digital
Student
project
to
further
education
and
skills.
The
project
undertook
a
comprehensive
desk
review
based
on
63
reports
from
the
FE
and
Skills
sector,
conducted
12
focus
groups
with
220
learners
across
six
general
FE
colleges,
and
contributed
to
six
national
consultation
events
and
five
other
dissemination
events.
The
project
has
produced
a
range
of
resources,
trialled
and
iteratively
improved
through
the
consultation
events
in
order
to
support
staff
in
FE
to
understand
the
experiences
of
all
learners
when
using
technology,
and
to
design
services
which
meet
their
needs.
The
project
resources
can
be
used
by
colleges
to
gather
experiences
and
expectations
from
their
own
learners.
Recommendations
are
made
for
colleges,
and
for
Jisc
and
its
sector
partners.
Slides for talk on Addressing The Limitations Of Open Standards given at Museums & the Web 2007 conference.
See http://www.ukoln.ac.uk/web-focus/events/conferences/mw-2007/talk-standards/
Unleashing MTA World Energy Ecosystem - Ideas For change (I4C) - Jan 2020Jose Mari Luzarraga
The present document is the result of a Impact Hacking consulting project developed for Mondragon Team Academy (MTA World) by Ideas For Change team.
This project was developed during 2019 and sponsored by MTA Talisman NGO, Mondragon Unibertsitatea Enpresagintza S.Coop and TZBZ S.Coop.
Slides from our UK Kuali Day talk on Building a Community in June 2014. Simon Whittemore and I outline Jisc's new strategic focus, the "co-design" pipeline of new products and services that we are lining up, including our student lifecycle challenge: From Prospect to Alumnus. We also present feedback from event delegates on their interests and priorities, and potential next steps in building and sustaining the nascent UK Kuali community.
Symposium 2015 : NASA and Talent Management: Close Encounters of the Three KindsPMI-Montréal
Through its flexible model of knowledge and learning services, NASA meets the development needs of practitioners, project teams, and the organization. By linking business strategy to knowledge and learning approaches, NASA provides an integrated and systematic approach to address critical skillsets for technical, leadership, and business capabilities. This approach optimizes individual competence, project team performance, and organizational learning in a way that enables NASA to meet the changing needs of its workforce.
SPEAKER BIOGRAPHY
Dr. Jon Boyle has served in several capacities in public and private sector organizations, from industrial production lines and overseas military combat units to multinational corporations, NASA flight facilities, and academia. He possesses expertise in Cognitive Neurosciences, Industrial/Organizational Psychology, Knowledge Management, Group Processes, Human Resources and Workforce Development, Business Strategy, Technology-Enabled Learning, Research and Development, and Process Improvement.
Jon currently serves as the NASA Agency Deputy Chief Knowledge Officer (InuTeq), where he contributes to the development of the overall NASA Technical Workforce through Knowledge Services. He earned a B.A. in Psychology and Biology from the University of Southern Maine; a M.Ed. from Boston University; a M.A in Industrial and Organizational Psychology from George Mason University; and a Ph.D. in Human Development from Virginia Tech, as well as participating in diverse training and certifications in technology, project management, quality-related topics, acquisition and procurement, leadership, and coaching. He currently teaches several undergraduate and graduate programs and maintains an active research and publication agenda. Jon lives in the DC Metro area with his wife Allyson, son Zachary, and twin daughters Bevin and Riley. His son Christopher recently returned from Afghanistan where he serves as a Blackhawk Crew Chief in the U.S. Army and is now stationed at Fort Belvoir, VA.
Similar to Ll from over 200 projects presentation file (20)
4th international summer school in knowledge management (2019)KMIRC PolyU
4th International Summer School in Knowledge Management
New Ways of Learning in the 21st Century
Innovation and Learning are among the two paramount areas knowledge workers must adopt and excel in order to stay ahead in the 21st Century. Building on the success of the previous years, this year’s Summer School in Knowledge Management (KM) offers two interactive and co-creation workshops for participants to experience New Ways of Learning (NWoL) – learning that is best-of-breed, proactive, personalised, social-based and enhances our skills in sensemaking, collaboration, storytelling, leadership and more.
All working professionals are suitable especially those who are working in human resources, learning and development fields. Prior knowledge in KM is not required.
4th international summer school in knowledge management - 2019KMIRC PolyU
4th International Summer School in Knowledge Management
New Ways of Learning in the 21st Century
Innovation and Learning are among the two paramount areas knowledge workers must adopt and excel in order to stay ahead in the 21st Century. Building on the success of the previous years, this year’s Summer School in Knowledge Management (KM) offers two interactive and co-creation workshops for participants to experience New Ways of Learning (NWoL) – learning that is best-of-breed, proactive, personalised, social-based and enhances our skills in sensemaking, collaboration, storytelling, leadership and more.
All working professionals are suitable especially those who are working in human resources, learning and development fields. Prior knowledge in KM is not required.
4th International Summer School in Knowledge Management
New Ways of Learning in the 21st Century
Innovation and Learning are among the two paramount areas knowledge workers must adopt and excel in order to stay ahead in the 21st Century. Building on the success of the previous years, this year’s Summer School in Knowledge Management (KM) offers two interactive and co-creation workshops for participants to experience New Ways of Learning (NWoL) – learning that is best-of-breed, proactive, personalised, social-based and enhances our skills in sensemaking, collaboration, storytelling, leadership and more.
All working professionals are suitable especially those who are working in human resources, learning and development fields. Prior knowledge in KM is not required.
Mobilized Knowledge & Smart Mobile LearningKMIRC PolyU
Mobilized Knowledge & Smart Mobile Learning’
Because of the dynamic 21st century learning environment and unsatisfiable information need of modern learners, we need to constantly fight and filter outside distractions. This requires redesigned ways to provide the right information that is available at the moment of need. Learners have the time and attention to consume only small bites of information. And breaking things into smaller parts makes information easier to digest, remember, and apply at work.
Here smartphones open a channel for bite-sized content that is quick and flexible enough to be included around busy schedules. Participants in the seminar will gain a fresh perspective on learning out of a practitioners lens and experience collaborative micro-learning in a brief interaction session.
Maik Fuellmann
Institute for Knowledge Management & Innovation, Bangkok University
Maik (Mike) Fuellmann, is a Consultant at the Institute for Knowledge-Management and Innovation at Bangkok University and CEO of the Hong Kong based Edtech start-up QUIZZBIZZ. Maik holds several degrees in insurance industry (FCII, FDVA) where he used to work for more than 20 Years in leading management positions. Since 2016, he advises the president of TRIS Corporation in the fields of innovation, new technology, e-learning and digital transition and speaks on various occasions mainly about innovation in education, training, knowledge management and mobile learning.
3rd International Summer School in Knowledge Management
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
3rd International Summer School in Knowledge Management
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
3rd International Summer School in Knowledge Management
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
[IKMAP 2018] The 9th International Conference on Innovation and Knowledge Man...KMIRC PolyU
The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2018) which will be held on 31 Oct – 2 Nov 2018 in Hangzhou, China with the theme on “Innovation and Knowledge Management in Industry 4.0”.
This year’s conference is co-organized by School of Mechanical Engineering, Innovation Management and Sustainable Competitiveness Research Center of Zhejiang University and Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University, and will be held in Hangzhou, the beautiful lake city of Hangzhou where the leaders of the G20 met in 2016.
The 2018 event focuses on Knowledge Management (KM) and Innovation Management (IM) in the emerging industry 4.0 era. Various industrial forums will be run with prominent speakers from academia and industry. A pre-conference company visit and day tour will be arranged.
This international conference, started in 2004 (KMAP), has now been renamed as “International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP)” to include the important element of “innovation management”. The conference has been held in different cities before including Hong Kong, Taipei, Bangkok, Kobe of Japan, Wellington of New Zealand as well as Guangzhou, Xian and Shanghai of China.
IKMAP 2018 - The 9th International Conference on Innovation and Knowledge Man...KMIRC PolyU
KMAP 2018 Call for Papers
The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2018) which will be held on 31 Oct – 2 Nov 2018 in Hangzhou, China with the theme on “Innovation and Knowledge Management in Industry 4.0”.
This year’s conference is co-organized by School of Mechanical Engineering, Innovation Management and Sustainable Competitiveness Research Center of Zhejiang University and Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University, and will be held in Hangzhou, the beautiful lake city of Hangzhou where the leaders of the G20 met in 2016.
The 2018 event focuses on Knowledge Management (KM) and Innovation Management (IM) in the emerging industry 4.0 era. Various industrial forums will be run with prominent speakers from academia and industry. A pre-conference company visit and day tour will be arranged.
This international conference, started in 2004 (KMAP), has now been renamed as “International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP)” to include the important element of “innovation management”. The conference has been held in different cities before including Hong Kong, Taipei, Bangkok, Kobe of Japan, Wellington of New Zealand as well as Guangzhou, Xian and Shanghai of China.
International Summer School in Knowledge Management 2018KMIRC PolyU
3rd International Summer School in Knowledge Management
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
3rd International Summer School in Knowledge ManagementKMIRC PolyU
3rd International Summer School in Knowledge Management
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
(IKMAP 2018) The 9th International Conference on Innovation and Knowledge Man...KMIRC PolyU
IKMAP 2018 Call for Papers
The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2018) which will be held on 31 Oct – 2 Nov 2018 in Hangzhou, China with the theme on “Innovation and Knowledge Management in Industry 4.0”.
This year’s conference is co-organized by School of Mechanical Engineering, Innovation Management and Sustainable Competitiveness Research Center of Zhejiang University and Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University, and will be held in Hangzhou, the beautiful lake city of Hangzhou where the leaders of the G20 met in 2016.
The 2018 event focuses on Knowledge Management (KM) and Innovation Management (IM) in the emerging industry 4.0 era. Various industrial forums will be run with prominent speakers from academia and industry. A pre-conference company visit and day tour will be arranged.
This international conference, started in 2004 (KMAP), has now been renamed as “International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP)” to include the important element of “innovation management”. The conference has been held in different cities before including Hong Kong, Taipei, Bangkok, Kobe of Japan, Wellington of New Zealand as well as Guangzhou, Xian and Shanghai of China.
3rd International Summer School in Knowledge ManagementKMIRC PolyU
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP 2018) in Hangzhou, China.
Conference theme of this year is “Innovation and Knowledge Management in Industry 4.0”.
We hope this event will help KM students and graduates, KM practitioners, and people who are interested in understanding KM in action in the real world, and provide an opportunity for individuals in personal, career, and business development. Experienced KM professionals from industry have been invited to share their real-life experiences in applying KM, and the challenges they are facing. Experienced KM graduates have also been invited to share their post-graduation experience and views in a discussion panel, during which we will address the following questions:
Do we need deep pockets to do KM?
How to implement "zero-budget KM"? Is there such a thing?
If I cannot land a KM post, can I still apply what I have learnt in any job?
How should KM evolve in the age of digitization?
How can we apply KM in Education?
Building on the success of the first one, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, group reflection and plenary discussions. The program does not require prior knowledge in KM and attendees from both academy and industry are welcome
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
1. Lessons learnt from nearly
two hundred cases of
KM journeys by Hong Kong
and Asian Enterprises
Professor Eric Tsui
Associate Director
Knowledge Management and Innovation
Research Centre (KMIRC)
The Hong Kong Polytechnic University
4. Vision & Mission
1. To conduct research in the interdisciplinary
area of KM, develop various methods and
tools for the implementation of affordable KM
program and systems in various industrial
sectors, organizations and communities.
2. To promote and disseminate the practice of
knowledge management through delivering of
consultancy, training and benchmarking not
only on Hong Kong but also mainland China.
3. To offer advice to practitioners by promoting
KM in Hong Kong.
4. To liaise with local KM bodies and similar
bodies in other countries and participate in
the formulation of various KM practices and
standards. Page 2
5. But the particular strategy
and role of the HKPolyU also
played a significant role, I
believe. HKPolyU is unusual
among universities with KM
on their agendas. They do
research, and they have
a Master’s in KM course, to
be sure, as do other
universities. More than that,
however, their KM group has
been aggressively building a
strong KM consulting practice
in both private and public
sectors – not as sidelines for
their professors and teachers,
but as a kind of action
research learning experience
for both the clients and the
KM group itself..”
Patrick Lambe
KM Strategist &
past president
of iKMS,
Singapore
Page 3
6. But the particular strategy
and role of the HKPolyU also
played a significant role, I
believe. HKPolyU is unusual
among universities with KM
on their agendas. They do
research, and they have
a Master’s in KM course, to
be sure, as do other
universities. More than that,
however, their KM group has
been aggressively building a
strong KM consulting practice
in both private and public
sectors – not as sidelines
for their professors and
teachers, but as a kind of
action research learning
experience for both the
clients and the KM group
itself..”
Patrick Lambe
KM Strategist &
past president
of iKMS,
Singapore
Page 3
8. The World as an Open Laboratory
Research
Teaching
In-house training
Strategy Formulation
Framework Assessment
Strategic Planning
Taxonomy Creation &
Maintenance
IC Audit
Knowledge Audit
Knowledge Retention
Consultancy
Master of Philosophy
Doctor of Philosophy
Organizational
Learning, Knowledge
Audit, Intellectual
Capital, Taxonomy,
Folksonomy, ...
M.Sc. in KM
Certified Knowledge
Professional (CKP)
Dissertation Projects
Final Year Projects (FYP)
Page 5
9. 2. The Projects
1. Final Year Projects (80%)
• 11 months duration
2. Consultancy Projects (15%)
• 4 months to 1.5 years
3. Research Projects (5%)
• Ad hoc
Page 6
10. Types of KM projects
People & process-oriented KM initiatives
•Cultural and Readiness Assessment
•Formulation of a KM Strategy, Framework & Strategic
Planning
•Knowledge Audit & Knowledge Management Audit
•Change Management
•KM Assessment including the definition of metrics &
reporting of Intellectual Capital (IC)
•Community of Practices / Special Interest Groups (SIG)
Technology-oriented KM deployments
•Search Engine configuration, testing & deployment
•Taxonomy development, maintenance & governance
•Collaboration System
•Enterprise Portal
•Electronic Document Management System (EDMS)
•Knowledge / Information Repositories
•Content Management System (CMS) & Applications
(CMA)
•E-Learning
•Intelligent System
•Blogging / Weblogs / RSS Readers / Wikis
Page 7
11. Culture Building
K
Audit
KM
S
Repositor
y
Mentorin
g
AAR
s
Change Management
CoP
s
Storie
s
Peer
Assist
Program
KM
Strategy
IC
Aud
it
Success in KM leads to
Increase in
•Sales
•Customers
•Quality & consistency in decision
making
•Consistency in process executions
•Organisational Memory
•Social & Professional Networks
•Readiness to respond
•Ability to innovate
•Knowledge about customers,
partners, market, industry
Reductions in
• Time to search for
information
• Time/Effort needed to
locate/connect with
knowledge experts
• Time to carry out
“knowledge-intensive” tasks
• Time/Effort needed to
resolve a problem
• Printing & mailing costs
• Travel cost & time
• Costs of providing training
KM building blocks
Page 8
12. KM tool, outcomes &
measurements (cont.)
Initiative/Techni
que/Tool/Syste
m
Outcomes Method of
measurement/evaluati
on
Formulation of a
KM Strategy
SWOT analysis from a
knowledge perspective
The balance between
the use of codification
and personalization
approach
Identification of
appropriate soft and
technical KM tools to
support the set KM
objectives
Recommendation of
pilot projects with
timeframes and as part
of a multi-phased
approach to KM
Organisations proceeded with
the pilot projects; start small
to embark on their KM journey
Depending on the KM
initiative, for Community of
Practice, measurements are
based on the number of
members, rate of membership
growth, no. of assets
uploaded/downloaded. For
discussions, measurements are
often based on threads
posted, no of replies and time
lag for the reply, the nature of
the reply etc.
Revisit the strategy to
determine its on-going
appropriateness and
effectiveness; gap analysis to
determine if the strategy and
its implementation need to be
re-aligned
Page 9
13. KM tool, outcomes &
measurements (cont.)
Initiative/Techniq
ue/Tool/System
Outcomes Method of
measurement/evaluati
on
Knowledge Audit Identified a ranked
list of important
explicit assets.
Knowledge flow in
the audited
processes showing
the
creater/owner/origi
nator/user of a
knowledge asset.
Social networks
revealing
connections among
people involved in
the audited
processes and any
major knowledge
centres (people and
repositories, where
others approach for
information) in the
network
Verified list of critical
knowledge revealed by the
Knowledge Audit by
Subject Matter Experts in
the organization
Followup interviews with
stakeholders especially to
validate some unusual
findings in the Knowledge
Audit
Adopted different
methodologies for
Knowledge Audit to
benchmark findings and
identify variations
Carry out Knowledge Audit
periodically to obtain
updated information to
support decision making
on KM strategies, systems
and processes
Page 10
14. KM tool, outcomes &
measurements
Initiative/Technique
/Tool/System
Outcomes Method of
measurement/evaluati
on
Taxonomy creation
and Search Engine
customization
Improved
schema for
storing
information;
common
consensus
among staff on
where to
save/find
information;
enabled faceted
search and
enhanced the
ranking of
search results in
the display
Complexity of the
taxonomy in terms of
levels, no of branches,
levels and the size of the
controlled vocabularies
Reduced time to search for
information, both for the
navigation method and
keyword searching
More intelligent search
engine that identifies
synonyms, recovers from
incorrectly typed words
Monitor and analyse
search engine log for
entered keywords with no
matches; reviewing this on
a regular basis can provide
valuable information to
fine tune the taxonomy as
well as the search engine
configurations
Page 11
15. KM tool, outcomes &
measurements (cont.)
Initiative/Technique
/Tool/System
Outcomes Method of
measurement/evaluati
on
Revamp of a
Knowledge Portal
Re-design of the
user interface,
the layout and
content of the
portal,
introduction of
Web 2.0 tools
(Wiki and RSS)
to enhance
collaboration
and information
awareness,
change
management to
help users adopt
the portal
User-adoption statistics
Reduced time on the
retrieval of information and
documents from the portal
Refined and more accurate
search results from the
search engine
Monitoring and review of
the search engine log to
identify abnormal search
queries and common
keywords encountered but
not adopted in the
taxonomy
Governance model
established to review,
discuss feedback on a
regular basis and action on
improvements
Page 12
16. KM tool, outcomes &
measurements (cont.)
Initiative/Technique
/Tool/System
Outcomes Method of
measurement/evaluati
on
Near-miss reporting
database
Overcome
people’s
reluctance to
report nearly
occurred
accidents in
hospitals.
Culture change.
Design and
development of
a database
capturing near-
miss cases
reported from
and shared
among 10
hospitals
The steadily growing size
of the database
Frequency of access and
download of these cases
from the site
Survey on the rise in
awareness and usefulness
of the database for
accident preventions
A culture among staff to
willingly report near-miss
cases with fear of
repraisals
Page 13
17. KM tool, outcomes &
measurements (cont.)
Initiative/Techni
que/Tool/Syste
m
Outcomes Method of
measurement/evaluati
on
Stories database Elicited stories about
a given theme/topic
are transcribed into a
database. Indices
and keywords are
created to tag these
stories for easy and
fast retrieval
Stories are verified by the
tellers before they are
being finalized.
Measurements include the
number of stories elicited,
the percentage of stories
deemed to be admissible
to the story database (for
its completeness, integrity
and perceived usefulness),
organization continuing
efforts to adopt storytelling
and stories as knowledge
harnessing and knowledge
sharing methods.Anecdotal
feedback on the usefulness
of the collected stories;
comparison of the revealed
knowledge with existing
training materials and also
monitor the
access/retrieval of the
stories for training and
learning purposes
Page 14
18. 3. Challenges & Solutions
Page 16
The Eleven Deadliest Sins Of Knowledge
Management (California Management Review Vol. 40, No.
3, 1998, pages 265-275) by Liam Fahey and Laurence Prusak:
• No working definition of knowledge
• Emphasizing knowledge stock to the detriment of
knowledge flow
• Viewing knowledge as existing predominantly
outside of the heads of individuals
• Not understanding that a fundamental
intermediate purpose of managing knowledge is
to create shared context
• Paying little heed to the role and importance of
tacit knowledge
• Disentangling knowledge from its uses
• Downplaying thinking and reasoning
• Focusing on the past & present but not the future
• Failing to recognize the importance of
experimentation
• Substituting technological contact for human
interface
• Seeking to develop direct measures of knowledge
19. 3. Challenges & Solutions
Challenge Solution(s)
The Business-IT
divide – leads to
insufficient end-
users and Subject
Matter Experts
(SMEs) input
Create joint teams, group together
stakeholders from different
departments in a KM project, avoid any
single department to be the sole
“owner” of a project. Rotate members
and expand teams opportunistically
Technology is
adopted before a
strategy has been
created e.g. a KM
system is installed
but it was later
found out to be mis-
aligned with user’s
needs
Insist on the formulation of a KM
strategy at the early part of the
journey. While not always necessary, a
Knowledge Audit may be carried out to
identify the critical knowledge, the
knowledge gap, type of knowledge and
the people who create and use this
knowledge. Having such information
greatly enhance the alignment of any
KM tools with user needs. Manage the
client’s expectation that the strategy
and the audit may need to be carried
out routinely; they are not a one-off
activity
Over-emphasis on
KM systems (i.e. the
containers),
insufficient focus on
the knowledge
content
Conduct knowledge audit; some
knowledge may not be migrated to the
new system. Identify critical knowledge
assets and develop taxonomies to help
categorise the assets in the KM systems
Page 17
20. Challenges & Solutions (cont.)
Challenge Solution(s)
KM is
treated/
viewed as a
project
Demonstrate and convince senior
management that recurrent funding is
important to support the KM journey
as there are on-going needs (e.g.
change in external/internal
environment) to maintain the
taxonomy, content, systems, user
learning of new techniques etc.
Poor/Lack of
configuration of
the search engine
and/or lack of
user training –
compromise the
effectiveness of a
high power
enterprise search
engine
This is a common problem across
many projects. Insist on having
regular business input in the
configuration, tuning and testing of
the search engine; review search
engine log to identify improvement
areas and set up a governance model
to gather feedback, identify and
action on improvements on a regular
basis. Publishing of usage tips and
conduct of user training can also help
to raise awareness and usage of high
power search engine
Page 18
21. Challenges & Solutions (cont.)
Challenge Solution(s)
Skepticism
about how
to monitor
and govern
the use of
Web 2.0
tools limits
bottom-up
knowledge
sharing
Advised organistions to adopt WIKI and
RSS (rather than blogs) for trials inside the
organization. WIKIs are used to foster inter-
departmental collaboration on compiling
complex, de-centralised documents for
example. RSS is adopted to keep up
information awareness on specific topics;
feeds are calibrated to deliver new and
relevant information to individuals, teams,
groups, and the entire organization, usually
via the Enterprise Knowledge Portal. As
these two types of Web 2.0 tools can be
easily aligned to support collaborative work
and learning (and information awareness),
they are seen as easy entry points for
introducing Web 2.0 into the workplace.
Once knowledge and confidence are
gained, other Web 2.0 tool can be explored
for adoption
Indecisivene
ss on the
capture &
share of tacit
knowledge
in processes
With input from the Business and IT
departments, KMIRC has helped
organisations to customize their Electronic
Document Management System (EDMS) or
Business Process Management System
(BPMS) thereby requiring users to codify
and record the tacit knowledge behind their
decisions into the system so that other
users can better ascertain the chain of
reasoning throughout the execution of a
business process.
Page 19
22. Observation
For organizations which are new to KM, they focus on
•Awareness raising / Readiness Assessment
•Strategy Formulation / Strategic Planning
•Identify, rank and pilot of KM initiatives
•Knowledge Audit, Social Network Analysis
•EDMS, Search engine, portal deployment
•Taxonomy Creation and Maintenance
For organizations that have already started KM, their
focus are principally on
•Sustainability of KM programs, culture building
•Strategy revisit, gap analysis
•Embodiment of knowledge in business processes
•Knowledge distillation and harnessing
•Soft KM tools/skills
•Health checks & Benchmarking
Page 20
23. 3.The theory-practice gap
“Have done
close to 200 KM
projects, one
can clearly
identify several
major areas
where KM
theories
(covered in
books) and
practice differ,
and those
practical issues
that are not
commonly
addressed but
nevertheless
important.”
Page 21
24. The theory-practice gap (cont.)
1. Knowledge Audit and
Knowledge Strategy: Which
one comes first?
2. Similarities of KM strategies
among MNCs, local companies
& SMEs
3. “Zero-budget” KM
4. KM journey rarely starts from a
“clean sheet of paper”
5. Factors for sustaining the use
of KMS are different from
factors that affect adoption
6. People are lazy when tagging
7. Natural KM “entry points” in
organisations
Page 22
25. Typical obstacles & excuses
1. There is no budget for doing
KM
2. People are not willing to share
3. Everyone is already over-
loaded; we do not have time
4. Our staff are not IT-savvy; they
refuse to learn to use new tools
5. We do not have the skills nor
the expertise
6. How can I ensure the
codified/elicited knowledge is
correct and complete?
7. I cannot measure and justify
the benefits?
Page 23
26. Some easy KM “entry points
1. Babybomers Retirement Syndrome
2. High turnover of k-workers
3. Excessive time spent on locating
explicit assets
4. Avoid re-inventing the wheel
5. Maintain consistency in decision
making
6. Transformations in enterprise
applications
7. Harnessing collective wisdom for
innovation
8. …
Page 24
27. 5. Outcomes and Impact
a. Our students and graduates
b. Partnering organisations and
clients
c. Recognition of KMIRC
expertise and efforts
Page 25
28. Partnering organisations and
clients
• Absolute majority of them
continue with their KM journey
• Some are showing evidence of
higher KM maturity
Page 27
30. Partnering organisations and
clients winning MAKE awards
Since 2008, we have produced
• 2 Global MAKE (IOU) winners
• 26 Asian MAKE winners
• 47 HK MAKE winners
• 33 Mainland China MAKE
winners
Page 29
33. This course is suitable for participants from
various background. No prior technical
background is assumed.
More than 23,000 global students have joined
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A six weeks FREE online course on
KNOWLEDGE MANAGEMENT and
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34. Lessons learnt from nearly
two hundred cases of
KM journeys by Hong Kong
and Asian Enterprises
Professor Eric Tsui & the KMIRC team