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1. Heliopolis Modern Language Schools
The American Division
Academic Year: 2023/2024
A Deliverable to the American
Division 20th Club Contests

2. 1. Differentiate emotions from moods and list the basic
emotions and moods.
2. Discuss whether emotions are rational and what
functions they serve.
3. Identify the sources of emotions and moods.
4. Show the impact emotional labor has on employees..
5. Describe affective events theory and identify its
applications.
6. Contrast the evidence for and against the existence
of emotional intelligence.
7. Identify strategies for emotion regulation and their
likely effects.
8. Apply concepts about emotions and moods to specific
OB issues.

3. Differentiate emotions from moods and list the basic
emotions and moods.
Why where emotions ignored in OB?
 The “Myth of Rationality”
 Emotions were seen as irrational
 Managers worked to make emotion-free environments
 View of Emotionality
 Emotions were believed to be disruptive
 Emotions interfered with productivity
 Only negative emotions were observed

4. Differentiate emotions from moods and list the basic
emotions and moods.

5. Differentiate emotions from moods and list the basic
emotions and moods.
While not universally accepted, there appear to be six basic
emotions
Anger Happiness Sadness Disgust
Surprise Fear

6. Differentiate emotions from moods and list the basic
emotions and moods.
Most experts believe emotions are more fleeting than moods. For
example, if someone is rude to you, you’ll feel angry.
That intense feeling probably comes and goes fairly quickly,
maybe even in a matter of seconds

7. Differentiate emotions from moods and list the basic
emotions and moods.
Emotions are reactions to a person
(seeing a friend at work may make you feel glad) or an event
(dealing with a rude client may make you feel frustrated).