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  1. 1. The 21st Century Graduate programme on Emotional Intelligence in the work place
  2. 2. A Futurepoint Presentation An Introduction to Emotional Intelligence
  3. 3. A Definition The term emotional intelligence was officially coined in 1990 by Salovey and Mayer Emotional Intelligence/Quotient is “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence.” - Daniel Goleman (1998) 3
  4. 4. So what’s EI and why is it important? • Some research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ. 20% IQ 80% EQ
  5. 5. Fariselli, L. & Freedman, j. ‘Stress, Emotional Intelligence and Performance in Healthcare’ (2008)
  6. 6. Importance of EI to Organizations • 50% of work satisfaction is determined by the relationship a worker has with… his/her boss. • A large hospital reduced turnover of critical-care nurses from 65 to 15 percent within 18 months of instituting an emotional intelligence screening assessment. ( • EI is a prerequisite for effective leadership across borders. • Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others.
  7. 7. Where we want to be…the Goal EQ Thinking Part Feeling Part EQ/EI refers to emotional management skills which provide competence to balance emotions and reason, so as to maximize long term effectiveness & happiness.
  8. 8. TWO VIEW POINTS ABOUT EQ Traditionalists say that emotions High performers say that emotions nDistract us nIncrease our vulnerability nCloud our judgment nInhibit free flow of data nMust be controlled nMotivate us nIncrease our confidence nSpeed our analysis nBuild trust nProvide vital feedback nMust be managed 8
  9. 9. Is EI something new? No…it has always been there…we just have been better at defining it… “That man is disciplined and happy who can prevail over the turmoil that springs from desire and anger, here on earth …” Hindu text Bhagavad-Gita, 1000 B.C.E There are TWO dimensions of emotions: Physiological side: ‘Emotion’ is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc. Psychological side, a state of excitement or perturbation marked by strong feelings. 9
  10. 10. Physiology & Emotion
  11. 11. Why are we spending time on this? Its important to understand how our brains process basic and higher level emotions. This will increase your awareness of why we react the way we sometimes do. Emotion and your body have a big relationship! 11
  12. 12. The main purpose of the innermost part of the brain is survival – The “fight or flight response” To Get at Emotion, Go Deep... The Amygdala is deep within the most elemental parts of the brain. 12 GOLEMAN
  13. 13. An Amygdala Hijack in Action!13 WRITING AN ANGRY EMAIL IN CAPS AND THEN SENDING!
  14. 14. Therefore…Basic Emotions--presumed to be hard wired and physiologically distinctive • Joy • Surprise • Sadness • Anger • Disgust • Fear • Empathy (Not necessarily) 14
  15. 15. …therefore, emotion has an evolutionary basis… – but basic emotions can overwhelm rational thinking… 15
  16. 16. High Stress Context • A hospital can at times be a complex and stressful environment where interpersonal interactions to both patients and staff are of paramount importance. Some people thrive on this (e.g. some ER), some are overwhelmed by it. • EI mitigates the effects of stress. Fariselli, L. & Freedman, j. ‘Stress, Emotional Intelligence and Performance in Healthcare’ (2008) • Both Physiological & Psychological aspects at work here. Source: Six Seconds ( 16
  17. 17. The Psychological side of Emotion The 4 Components of EI 17 Self Awareness Self Management Social Awareness Relationship Management
  18. 18. 18
  19. 19. The 4 Components of EI Self-Awareness 19 emotional awareness accurate self assessment self-confidence The inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives Have a surer sense about how they feel about personal decisions.
  20. 20. The 4 Components of EI Self Management 20 self control trustworthiness conscientiousness adaptability innovation Within psychology, Locus of Control is considered to be an important aspect of personality What is “Locus of Control?”
  21. 21. The 4 Components of EI Social Awareness 21 Empathy Organisational Awareness Service Orientation
  22. 22. The 4 Components of EI 22 Relationship Management empathy service orientation developing others leveraging diversity political awareness
  23. 23. 23Reference: Freshman and Rubino (2004)
  24. 24. What EI trait/traits are not being shown here… 24
  25. 25. Emotional development
  26. 26. The development of EI A genetic contribution is likely They are not destiny (timidity) Early expression of emotion by parents helps learning Early abuse hinders learning Poor ability to read others’ emotion may lead to the development of poor social skills. 26
  27. 27. Value of taking time for self- awareness requires abilities to recognize appropriate body cues and emotions to label cues and emotions accurately to stay open to unpleasant as well as pleasant emotions includes the capacity for experiencing and recognizing multiple and conflicting emotions 27
  28. 28. Using emotions to maximize intellectual processing and decision making Self Awareness is the foundation for EI development in everybody “Gut feeling” can be used to effectively guide decisions- a neurological understanding of how unconscious and conscious gut feelings guide decisions, e.g., when prioritizing, emotions help move the decisions. Harness emotions to promote or hinder motivation. (Anxiety, hostility, sadness) 28
  29. 29. Developing empathy Empathy is a feeling different from sympathy. When one is sympathetic, one implies pity but maintains distance from another person’s feelings. Empathy is more a sense that one can truly understand or imagine the depth of another person’s feelings. It implies feeling with a person, rather than feeling sorry for a person. Empathy is a translation of the German term Einfühlung, meaning to feel at one with. It implies sharing the load, or “walking a mile in someone else’s shoes,” in order to appropriately understand that person’s perspective. In research on married couples, empathy appears to include matching the physiological changes of the other person. social awareness 29
  30. 30. Developing empathy links to Greater emotional stability Greater interpersonal sensitivity Greater affiliation
  31. 31. The danger of the nice personality Have you ever met a nice person, but the “ alarm bells have gone off?” Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. Empathy can be faked; so can other emotions.
  32. 32. The art of social relationships-- managing emotions in others To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills 32
  33. 33. The subtle and complex abilities which underlie people skills Being attuned to others’ emotions Promoting comfort in others through the proper use of display rules Using own emotional display to establish a sense of rapport
  34. 34. Emotion related dysfunction all or nothing thinking overgeneralization excessive worrying worrying as magical thinking disqualifying the position jumping to negative conclusions “should” statements labeling & mislabeling personalization stonewalling criticism; contempt Impacts on physical health cardiovascular disease progression of diabetes progression of cancer onset of hypertension Stress related illness Impacts on relationships Impacts on mental health e Negativity & Stress is damaging to y 34
  35. 35. There are instruments to measure EI... Take time for mindfulness Recognize and name emotions ID the causes of feelings Differentiate having the emotion and doing something about it Learn optimism to challenge distortion Learn distraction techniques Listen to voice of experience Develop Listening skills
  36. 36. Don’t forget…”The Goal” Emotional Intelligence Thinking Part Feeling Part 36
  37. 37. THANK YOU