Sousa, Sonia; Lamas, David; Dias, Paulo (2012). The Implications of Trust on Moderating Learner’s Social Interactions: A socio-technical Model of Trust
The document discusses a socio-technical model of trust in online learning interactions. It aims to understand the role of trust in supporting online interactions. The research examines trust through an extensive literature review and concept mapping. A survey was conducted to validate a proposed trust model with five attributes: reciprocity, reliability, honesty, empathy, and shared values/interests. The results showed words associated with these attributes influence individuals' trust in social interactions, sharing information, and online communication. Future work involves designing tools to monitor and support the development of trust over time in online learning environments.
Trust from a Human Computer Interaction perspective Sónia
Persuasion, Emotion and Trust (PET) is a design methodology that enables design more technologically engaging products. PET uses three main design values,
Persuasion – Triggers actions;
Emotion - Generate an emotional response; and
Trust – Leveraging credibility and cooperation.
This design methodology main aim is to incentives people to become more engaged and connected with a certain product or ecosystems.
Our main aim is to stress the role of trust on persuasive design.
In general, we will focus on the following aspects:
1) First we will start by creating a clear understanding on the challenges of transferring Human Computer Trust (HCT) values to influence user engagement and fostering trust-enabling interactions.
2) Then, in the second part we will learn to analyze interaction design sequences from digital products that changes human trust behaviors. As well as explore different methodologies for testing.
3) We will end by presenting and reflection on the result achieved.
For more information read my human computer trust blog https://humancomputertrust.wordpress.com
Leveraging Human-Centered Computing with TrustSónia
This presentation discusses research on fostering trust in human-computer interactions. The research aims to develop strategies to foster trust among system designers, develop and evaluate tools to monitor trust levels, and facilitate interventions to regulate trust. The research methodology involves two approaches: 1) examining how existing systems foster trust and how they were designed for trust, and 2) developing tools to monitor and regulate trust levels. So far, the research has focused on developing a framework to measure trust in online courses, including scales to measure student motivation, willingness, and rational and emotional trust perceptions. An initial survey instrument has been used to collect data from students in an online course to monitor attitudes toward trust over time.
This document discusses factors that influence people's willingness to interact online. It explores the relationship between online social behaviors, trust, and intentions to interact in online communities. The study aimed to understand how users' trust beliefs relate to their predisposition to interact online. The results found a relevant relationship between people's trust and their willingness to interact online, as well as between trust indicators and intentions to relate online.
This document discusses human-computer trust from both an HCI and trust perspective. It examines trust as a crucial element in human relationships and represents value-centered interactions between humans and computers. The research aims to identify the social values and qualities that underlie people's trust beliefs and how those trustworthy qualities are represented with technology becoming more ubiquitous. Through literature reviews and participatory design sessions, the research models trust as a social phenomenon and validates how trust relates to users' activities. It identifies factors like honesty, reliability, and predictability that influence users' trust and willingness to cooperate. The resulting human-computer trust model shows how qualities, beliefs, intentions and attitudes contribute to relationships and commitments between humans and computers.
1. The document discusses how providing access to information and knowledge management systems can be used to positively influence human behavior and drive desired organizational values and outcomes. It argues that information accessibility encourages transparency, honesty, adherence to values and measurable performance.
2. Key points made include that knowledge directly shapes beliefs, identity, vision and drives behavior and values. The quality of decisions can be improved by equipping people with better information streams.
3. When information is fully distributed and knowledge management systems are used, it allows understanding of all decision factors and comparison of behaviors, which encourages transparency, honesty and adherence to shared values and goals.
This document summarizes a meeting on weak ties and innovation. It discusses how weak ties can provide non-redundant knowledge through knowledge recombination. Maintaining and strengthening relationships with weak ties can facilitate innovation. Behavioral dimensions of trust were presented as a framework for understanding how trust is built in relationships. Organizational design can impact employees' ability to build trust. The role of weak ties in new product development phases was discussed. Differences in how scientists and business people may leverage networks and focus on trust building was noted as an area for further exploration.
Library Intelligence The collection, analysis, and synthesis of data. Time devoted to reflection and development of insight Willingness and ability to change. Library Intelligence makes it easier for library staff to focus on improving their digital literacy fluency.
The document discusses the VAT consequences of online transactions in South Africa. It provides background on how VAT was introduced, defines e-commerce, outlines the current South African VAT legislation regarding e-commerce transactions. It discusses key aspects like supply, place of supply, and VAT registration requirements. It notes that the current position treats South African businesses and international companies differently. It concludes by summarizing recommendations from the Davis Tax Committee to update South Africa's tax regime to remain relevant in the digital age and online marketplace.
Trust from a Human Computer Interaction perspective Sónia
Persuasion, Emotion and Trust (PET) is a design methodology that enables design more technologically engaging products. PET uses three main design values,
Persuasion – Triggers actions;
Emotion - Generate an emotional response; and
Trust – Leveraging credibility and cooperation.
This design methodology main aim is to incentives people to become more engaged and connected with a certain product or ecosystems.
Our main aim is to stress the role of trust on persuasive design.
In general, we will focus on the following aspects:
1) First we will start by creating a clear understanding on the challenges of transferring Human Computer Trust (HCT) values to influence user engagement and fostering trust-enabling interactions.
2) Then, in the second part we will learn to analyze interaction design sequences from digital products that changes human trust behaviors. As well as explore different methodologies for testing.
3) We will end by presenting and reflection on the result achieved.
For more information read my human computer trust blog https://humancomputertrust.wordpress.com
Leveraging Human-Centered Computing with TrustSónia
This presentation discusses research on fostering trust in human-computer interactions. The research aims to develop strategies to foster trust among system designers, develop and evaluate tools to monitor trust levels, and facilitate interventions to regulate trust. The research methodology involves two approaches: 1) examining how existing systems foster trust and how they were designed for trust, and 2) developing tools to monitor and regulate trust levels. So far, the research has focused on developing a framework to measure trust in online courses, including scales to measure student motivation, willingness, and rational and emotional trust perceptions. An initial survey instrument has been used to collect data from students in an online course to monitor attitudes toward trust over time.
This document discusses factors that influence people's willingness to interact online. It explores the relationship between online social behaviors, trust, and intentions to interact in online communities. The study aimed to understand how users' trust beliefs relate to their predisposition to interact online. The results found a relevant relationship between people's trust and their willingness to interact online, as well as between trust indicators and intentions to relate online.
This document discusses human-computer trust from both an HCI and trust perspective. It examines trust as a crucial element in human relationships and represents value-centered interactions between humans and computers. The research aims to identify the social values and qualities that underlie people's trust beliefs and how those trustworthy qualities are represented with technology becoming more ubiquitous. Through literature reviews and participatory design sessions, the research models trust as a social phenomenon and validates how trust relates to users' activities. It identifies factors like honesty, reliability, and predictability that influence users' trust and willingness to cooperate. The resulting human-computer trust model shows how qualities, beliefs, intentions and attitudes contribute to relationships and commitments between humans and computers.
1. The document discusses how providing access to information and knowledge management systems can be used to positively influence human behavior and drive desired organizational values and outcomes. It argues that information accessibility encourages transparency, honesty, adherence to values and measurable performance.
2. Key points made include that knowledge directly shapes beliefs, identity, vision and drives behavior and values. The quality of decisions can be improved by equipping people with better information streams.
3. When information is fully distributed and knowledge management systems are used, it allows understanding of all decision factors and comparison of behaviors, which encourages transparency, honesty and adherence to shared values and goals.
This document summarizes a meeting on weak ties and innovation. It discusses how weak ties can provide non-redundant knowledge through knowledge recombination. Maintaining and strengthening relationships with weak ties can facilitate innovation. Behavioral dimensions of trust were presented as a framework for understanding how trust is built in relationships. Organizational design can impact employees' ability to build trust. The role of weak ties in new product development phases was discussed. Differences in how scientists and business people may leverage networks and focus on trust building was noted as an area for further exploration.
Library Intelligence The collection, analysis, and synthesis of data. Time devoted to reflection and development of insight Willingness and ability to change. Library Intelligence makes it easier for library staff to focus on improving their digital literacy fluency.
The document discusses the VAT consequences of online transactions in South Africa. It provides background on how VAT was introduced, defines e-commerce, outlines the current South African VAT legislation regarding e-commerce transactions. It discusses key aspects like supply, place of supply, and VAT registration requirements. It notes that the current position treats South African businesses and international companies differently. It concludes by summarizing recommendations from the Davis Tax Committee to update South Africa's tax regime to remain relevant in the digital age and online marketplace.
A key contribution for leveraging trustful interactionsSónia
This document discusses human-computer trust from both an HCI and trust perspective. It examines trust as a crucial element in human relationships and represents value-centered interactions between humans and computers. The research aims to identify the social values and qualities that underlie people's trust beliefs and how those trustworthy qualities are represented with technology becoming more ubiquitous. Through literature reviews and participatory design sessions, the research models trust as a social phenomenon and validates how trust relates to users' activities. It identifies factors like honesty, reliability, and predictability that influence users' attitudes around sharing, relating, and communicating. The results are used to develop a model of human-computer trust and a design space toolset to assess and evaluate trust-en
Why trust is vital to success with Knowledge ManagementStephen Bounds
- The necessity of trust
- The impact of trust
- Evaluating trust
- Interpersonal and impersonal trust
- 5 key dimensions of trust
- Assessing and acting on trust evaluations
The document discusses a framework for understanding trust and its relationship to collaboration and innovation.
1) Weak ties and trust are important for innovation as they allow new ideas and knowledge to flow between parties. However, developing trust in weak ties relationships carries relationship risk that must be managed.
2) The Behavioral Trust Framework is presented as a tool to diagnose and understand trust at the individual level based on observable trusting, capability and communication behaviors.
3) Using the framework, individuals can identify their own trust-building and damaging behaviors to modify relationships and potentially foster more collaboration and innovation.
CVS Surveyors |Hows build-up trust in Business | PresentationCVSSurveyors701
Chief Executive of CVS business rates specialists CVS,CVS Surveyors, Mark Rigby, explains exactly what the Revaluation is, and what impact it will have on you as a business ratepayer.For many businesses this Revaluation has provided some relief. Rateable Values were last assigned in 2008 and were followed almost immediately by the recession, which saw commercial property values collapse. The Government then, for reasons somewhat unknown, decided to extend the Rating List (the length of time a business pays their assigned bills for). This means that businesses throughout the UK were stuck paying outdated values for an additional 2 years. The recent Revaluation is a chance to rebalance the situation.
This document discusses communication, interpersonal relationships, and influence within organizations. It provides examples of how positive relationships through effective communication can benefit organizations by increasing commitment, task performance, and well-being among coworkers. Building influence requires developing personal expertise and position power. The three methods of influence discussed are retribution, reciprocity, and reason, each with strengths and weaknesses depending on the situation. Maintaining open communication and positive relationships are keys to organizational success.
Social life in digital societies: Trust, Reputation and Privacy EINS summer s...i_scienceEU
Ralph Holz (Technische Universitat Munchen)
Pablo Aragon (Barcelona Media)
Katleen Gabriels (IBBT-SMIT, Vrije Univeriteit Brussel)
Janet Xue (Macquaire University)
Anna Satsiou (Centre for Research and Technology Hellas- Information Technologies Institute)
Sorana Cimpan (Universite De Savoie)
Norbert Blenn (Delft University of Technology)
More information: http://www.internet-science.eu/
A design space for Trust-enabling Interaction DesignSónia
This document discusses trust-enabling interaction design from multiple perspectives. It examines trust from HCI, social, and technical views. Key points discussed include:
- Trust is a key element in human relationships and enables more decisive actions and smooth activities.
- A multidiciplinary approach is needed as trust has been studied in fields like sociology, political science, economics, and more.
- In human-computer interactions, trust is important and qualities like honesty, predictability, and benevolence can help enable trust.
- A proposed model examines factors that influence user trust predisposition and systems' trustworthiness. Designing for qualities like enabling honest behavior and facilitating prediction of others can help foster social engagement
Importance of Speed of Trust by S. CoveyJigarUndavia2
It appears there might be a slight error in the author's name. The book you're referring to is likely "The Speed of Trust" by Stephen M.R. Covey, not Stephan Covey. Here's a brief overview:
Title: The Speed of Trust: The One Thing that Changes Everything
Author: Stephen M.R. Covey
Overview:
In "The Speed of Trust," Stephen M.R. Covey explores the impact of trust on organizational success and personal effectiveness. He argues that trust is not only a moral imperative but also a crucial economic factor. The book outlines the key principles and behaviors that build and sustain trust, offering practical insights for individuals and organizations to foster trust in their interactions.
Key Concepts:
The Business Case for Trust: Covey presents a compelling argument for trust as a fundamental component of successful business relationships and organizational culture.
The Four Cores of Credibility: The author introduces four cores (integrity, intent, capabilities, and results) that form the basis of credibility, essential for building trust.
The 13 Behaviors of High-Trust Leaders: Covey outlines specific behaviors that leaders can adopt to cultivate trust within their teams and organizations.
The Trust Tax and the Trust Dividend: The book discusses the tangible economic impact of trust, illustrating how high-trust relationships lead to faster decision-making and improved collaboration, thus reducing costs and enhancing productivity.
The Ripple Effect of Trust: Covey explores how trust, once established, creates a positive ripple effect throughout various aspects of personal and professional life.
"The Speed of Trust" provides a framework for individuals and organizations to evaluate and improve their trustworthiness, ultimately leading to increased speed and effectiveness in achieving their goals.
The Speed of Trust by Stephen M R Covey & Rebecca R MerrillSunilraj1968
Stephen M R Covey uncovers the power of trust in his book, The Speed of Trust. This book articulates the importance of trust in the key leadership competency of the new global economy. It guides a way to establish trust on every level, build character and competence, enhance credibility and create leadership that inspires confidence.
The document discusses trust and trust building. It defines trust as a resource that is built through use rather than depleted. It examines the origins and development of trust through three lenses: individual propensity to trust, dimensions of trustworthy behavior, and levels of trust development. It outlines that trust progresses from a calculus-based level to an identification-based level as relationships develop over time. Signs of professional trust and aspects that build credibility, support, and consistency are also discussed.
Exploring the role of trusting learning, teaching and educational development. SEDA
The document summarizes research on the impact of an academic development program on trust in relationships between participants and their most important contacts for teaching at their institutions. Interviews before and after the program found that relationships characterized by trust saw increased conversations about teaching content, methods, and students. Relationships marked by distrust or ambivalence mostly involved basic discussions. The program was found to positively influence relationships by increasing participants' knowledge, confidence, and control in conversations. It enabled more collegial, collaborative relationships and spreading of new teaching approaches through discussions.
Influencing styles for effective leadershipAli Zeeshan
This document provides an overview and agenda for a webinar on influencing styles for effective leadership. It introduces the presenter, Ian Moody, and discusses some key concepts that will be covered in the webinar, including influencing corporate culture, power in organizations, sources and uses of power, control in organizations, influencing and negotiation tactics, and psychological principles of influence. The webinar will provide attendees with information and strategies for effectively influencing others and achieving leadership goals.
The document provides guidance on stakeholder engagement for sustainability and integrated reporting. It discusses emerging trends like measuring the degree of stakeholder engagement and expectations that companies will engage on broader issues. Effective stakeholder engagement requires identifying material issues and stakeholders, prioritizing them, defining engagement methods, and linking engagement to reporting and strategies. Engagement should be a two-way dialogue to understand diverse stakeholder needs and drive decision making. Following up after engagement through action, communication and accountability is important for building trust in the process.
In this presentation: interpersonal trust and trust forming process
- organizational context, cognition-based trust
- Building benevolence, integrity, and ability based trust
- Routes for trust building
- Swift trust
- Some practical guidelines
- Elaboration likelihood model
Developmental evaluation (DE) is an approach that is useful when the connection between solutions and problems is not clear or when situations are complex and continuously evolving. In DE, the evaluator acts as a co-creator with the project partners to support learning and adaptation. The evaluator helps partners assess what factors they should consider and structures feedback to facilitate collective learning and effective collaboration. Typical results of DE include identifying principles and relationships to focus on, discussing how they could apply in different contexts, and establishing mechanisms for real-time feedback to promote social learning and transformation.
This document discusses the importance of trust in leadership. It defines trust as a positive expectation that others will not act opportunistically. There are five dimensions that underlie trust: integrity, competence, consistency, loyalty, and openness. There are three types of trust in organizations - deterrence-based, knowledge-based, and identification-based. Effective leaders increase trust through consistency, openness, and building identification with followers over time. Trust increases group cohesion and productivity, while lack of trust undermines performance and can destroy organizations. Framing language is also important for leaders to shape meaning and inspire followers.
- OhioHealth has been successful as an employer by choosing behaviors that minimize absenteeism and turnover, such as being an employer of choice and encouraging extra work efforts.
- Individual behavior is influenced by both internal factors like personality and values, and external situational factors. A model called MARS illustrates how these different elements interact to impact individual behavior and results.
- Motivation represents the direction, intensity, and persistence of voluntary behavior, and is impacted by ability, role perceptions, and other situational and individual factors.
OhioHealth has been successful during economic downturns by being an attractive employer, minimizing absenteeism and turnover, encouraging extra efforts from employees, and promoting high performance. Individual behavior is influenced by both personality and situational factors according to the MARS model, which outlines how motivation, ability, role perceptions, and situational constraints impact behavior. Values can influence behavior when the situation allows for enactment of important values and the individual is mindful of their values.
This document discusses evaluating user experience. It explains that evaluation is important to understand the value of a product from the user's perspective, identify design issues, and better understand the user experience. Evaluation can happen at different stages of development with different types of participants and study methods. It is important to evaluate both before and during usage to understand snapshots of interaction as well as long-term experience. The document covers when, where, who, what, and how to evaluate user experience.
This document discusses user experience evaluation. It explains that evaluation is needed to understand user needs, identify design issues, and improve the user experience. Different evaluation methods are appropriate at different stages of development, including early concept testing, low-fidelity prototyping, and high-fidelity testing. A variety of methods can provide both qualitative and quantitative data, including usability testing, surveys, interviews, and analytical metrics. Properly selecting evaluation techniques and planning the procedure is important to obtain high-quality feedback for optimizing the user experience.
More Related Content
Similar to Sousa, Sonia; Lamas, David; Dias, Paulo (2012). The Implications of Trust on Moderating Learner’s Social Interactions: A socio-technical Model of Trust
A key contribution for leveraging trustful interactionsSónia
This document discusses human-computer trust from both an HCI and trust perspective. It examines trust as a crucial element in human relationships and represents value-centered interactions between humans and computers. The research aims to identify the social values and qualities that underlie people's trust beliefs and how those trustworthy qualities are represented with technology becoming more ubiquitous. Through literature reviews and participatory design sessions, the research models trust as a social phenomenon and validates how trust relates to users' activities. It identifies factors like honesty, reliability, and predictability that influence users' attitudes around sharing, relating, and communicating. The results are used to develop a model of human-computer trust and a design space toolset to assess and evaluate trust-en
Why trust is vital to success with Knowledge ManagementStephen Bounds
- The necessity of trust
- The impact of trust
- Evaluating trust
- Interpersonal and impersonal trust
- 5 key dimensions of trust
- Assessing and acting on trust evaluations
The document discusses a framework for understanding trust and its relationship to collaboration and innovation.
1) Weak ties and trust are important for innovation as they allow new ideas and knowledge to flow between parties. However, developing trust in weak ties relationships carries relationship risk that must be managed.
2) The Behavioral Trust Framework is presented as a tool to diagnose and understand trust at the individual level based on observable trusting, capability and communication behaviors.
3) Using the framework, individuals can identify their own trust-building and damaging behaviors to modify relationships and potentially foster more collaboration and innovation.
CVS Surveyors |Hows build-up trust in Business | PresentationCVSSurveyors701
Chief Executive of CVS business rates specialists CVS,CVS Surveyors, Mark Rigby, explains exactly what the Revaluation is, and what impact it will have on you as a business ratepayer.For many businesses this Revaluation has provided some relief. Rateable Values were last assigned in 2008 and were followed almost immediately by the recession, which saw commercial property values collapse. The Government then, for reasons somewhat unknown, decided to extend the Rating List (the length of time a business pays their assigned bills for). This means that businesses throughout the UK were stuck paying outdated values for an additional 2 years. The recent Revaluation is a chance to rebalance the situation.
This document discusses communication, interpersonal relationships, and influence within organizations. It provides examples of how positive relationships through effective communication can benefit organizations by increasing commitment, task performance, and well-being among coworkers. Building influence requires developing personal expertise and position power. The three methods of influence discussed are retribution, reciprocity, and reason, each with strengths and weaknesses depending on the situation. Maintaining open communication and positive relationships are keys to organizational success.
Social life in digital societies: Trust, Reputation and Privacy EINS summer s...i_scienceEU
Ralph Holz (Technische Universitat Munchen)
Pablo Aragon (Barcelona Media)
Katleen Gabriels (IBBT-SMIT, Vrije Univeriteit Brussel)
Janet Xue (Macquaire University)
Anna Satsiou (Centre for Research and Technology Hellas- Information Technologies Institute)
Sorana Cimpan (Universite De Savoie)
Norbert Blenn (Delft University of Technology)
More information: http://www.internet-science.eu/
A design space for Trust-enabling Interaction DesignSónia
This document discusses trust-enabling interaction design from multiple perspectives. It examines trust from HCI, social, and technical views. Key points discussed include:
- Trust is a key element in human relationships and enables more decisive actions and smooth activities.
- A multidiciplinary approach is needed as trust has been studied in fields like sociology, political science, economics, and more.
- In human-computer interactions, trust is important and qualities like honesty, predictability, and benevolence can help enable trust.
- A proposed model examines factors that influence user trust predisposition and systems' trustworthiness. Designing for qualities like enabling honest behavior and facilitating prediction of others can help foster social engagement
Importance of Speed of Trust by S. CoveyJigarUndavia2
It appears there might be a slight error in the author's name. The book you're referring to is likely "The Speed of Trust" by Stephen M.R. Covey, not Stephan Covey. Here's a brief overview:
Title: The Speed of Trust: The One Thing that Changes Everything
Author: Stephen M.R. Covey
Overview:
In "The Speed of Trust," Stephen M.R. Covey explores the impact of trust on organizational success and personal effectiveness. He argues that trust is not only a moral imperative but also a crucial economic factor. The book outlines the key principles and behaviors that build and sustain trust, offering practical insights for individuals and organizations to foster trust in their interactions.
Key Concepts:
The Business Case for Trust: Covey presents a compelling argument for trust as a fundamental component of successful business relationships and organizational culture.
The Four Cores of Credibility: The author introduces four cores (integrity, intent, capabilities, and results) that form the basis of credibility, essential for building trust.
The 13 Behaviors of High-Trust Leaders: Covey outlines specific behaviors that leaders can adopt to cultivate trust within their teams and organizations.
The Trust Tax and the Trust Dividend: The book discusses the tangible economic impact of trust, illustrating how high-trust relationships lead to faster decision-making and improved collaboration, thus reducing costs and enhancing productivity.
The Ripple Effect of Trust: Covey explores how trust, once established, creates a positive ripple effect throughout various aspects of personal and professional life.
"The Speed of Trust" provides a framework for individuals and organizations to evaluate and improve their trustworthiness, ultimately leading to increased speed and effectiveness in achieving their goals.
The Speed of Trust by Stephen M R Covey & Rebecca R MerrillSunilraj1968
Stephen M R Covey uncovers the power of trust in his book, The Speed of Trust. This book articulates the importance of trust in the key leadership competency of the new global economy. It guides a way to establish trust on every level, build character and competence, enhance credibility and create leadership that inspires confidence.
The document discusses trust and trust building. It defines trust as a resource that is built through use rather than depleted. It examines the origins and development of trust through three lenses: individual propensity to trust, dimensions of trustworthy behavior, and levels of trust development. It outlines that trust progresses from a calculus-based level to an identification-based level as relationships develop over time. Signs of professional trust and aspects that build credibility, support, and consistency are also discussed.
Exploring the role of trusting learning, teaching and educational development. SEDA
The document summarizes research on the impact of an academic development program on trust in relationships between participants and their most important contacts for teaching at their institutions. Interviews before and after the program found that relationships characterized by trust saw increased conversations about teaching content, methods, and students. Relationships marked by distrust or ambivalence mostly involved basic discussions. The program was found to positively influence relationships by increasing participants' knowledge, confidence, and control in conversations. It enabled more collegial, collaborative relationships and spreading of new teaching approaches through discussions.
Influencing styles for effective leadershipAli Zeeshan
This document provides an overview and agenda for a webinar on influencing styles for effective leadership. It introduces the presenter, Ian Moody, and discusses some key concepts that will be covered in the webinar, including influencing corporate culture, power in organizations, sources and uses of power, control in organizations, influencing and negotiation tactics, and psychological principles of influence. The webinar will provide attendees with information and strategies for effectively influencing others and achieving leadership goals.
The document provides guidance on stakeholder engagement for sustainability and integrated reporting. It discusses emerging trends like measuring the degree of stakeholder engagement and expectations that companies will engage on broader issues. Effective stakeholder engagement requires identifying material issues and stakeholders, prioritizing them, defining engagement methods, and linking engagement to reporting and strategies. Engagement should be a two-way dialogue to understand diverse stakeholder needs and drive decision making. Following up after engagement through action, communication and accountability is important for building trust in the process.
In this presentation: interpersonal trust and trust forming process
- organizational context, cognition-based trust
- Building benevolence, integrity, and ability based trust
- Routes for trust building
- Swift trust
- Some practical guidelines
- Elaboration likelihood model
Developmental evaluation (DE) is an approach that is useful when the connection between solutions and problems is not clear or when situations are complex and continuously evolving. In DE, the evaluator acts as a co-creator with the project partners to support learning and adaptation. The evaluator helps partners assess what factors they should consider and structures feedback to facilitate collective learning and effective collaboration. Typical results of DE include identifying principles and relationships to focus on, discussing how they could apply in different contexts, and establishing mechanisms for real-time feedback to promote social learning and transformation.
This document discusses the importance of trust in leadership. It defines trust as a positive expectation that others will not act opportunistically. There are five dimensions that underlie trust: integrity, competence, consistency, loyalty, and openness. There are three types of trust in organizations - deterrence-based, knowledge-based, and identification-based. Effective leaders increase trust through consistency, openness, and building identification with followers over time. Trust increases group cohesion and productivity, while lack of trust undermines performance and can destroy organizations. Framing language is also important for leaders to shape meaning and inspire followers.
- OhioHealth has been successful as an employer by choosing behaviors that minimize absenteeism and turnover, such as being an employer of choice and encouraging extra work efforts.
- Individual behavior is influenced by both internal factors like personality and values, and external situational factors. A model called MARS illustrates how these different elements interact to impact individual behavior and results.
- Motivation represents the direction, intensity, and persistence of voluntary behavior, and is impacted by ability, role perceptions, and other situational and individual factors.
OhioHealth has been successful during economic downturns by being an attractive employer, minimizing absenteeism and turnover, encouraging extra efforts from employees, and promoting high performance. Individual behavior is influenced by both personality and situational factors according to the MARS model, which outlines how motivation, ability, role perceptions, and situational constraints impact behavior. Values can influence behavior when the situation allows for enactment of important values and the individual is mindful of their values.
Presentation at annual meeting of German Sociological Association DGS, October 2008. Group 34 "Power and uncertainty in Web 2.0"
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This document discusses evaluating user experience. It explains that evaluation is important to understand the value of a product from the user's perspective, identify design issues, and better understand the user experience. Evaluation can happen at different stages of development with different types of participants and study methods. It is important to evaluate both before and during usage to understand snapshots of interaction as well as long-term experience. The document covers when, where, who, what, and how to evaluate user experience.
This document discusses user experience evaluation. It explains that evaluation is needed to understand user needs, identify design issues, and improve the user experience. Different evaluation methods are appropriate at different stages of development, including early concept testing, low-fidelity prototyping, and high-fidelity testing. A variety of methods can provide both qualitative and quantitative data, including usability testing, surveys, interviews, and analytical metrics. Properly selecting evaluation techniques and planning the procedure is important to obtain high-quality feedback for optimizing the user experience.
This document discusses Edward De Bono's 6 Thinking Hats method for group discussions. It provides examples of how each "hat" or perspective could be applied when considering opening a new restaurant: the White Hat focuses on objective facts, the Yellow Hat on optimism, the Green Hat on creative ideas, the Black Hat on criticism, the Red Hat on emotions, and the Blue Hat on process and agenda. The document encourages using a maximum of 2 hats per person during a discussion and avoiding overuse of the Black Hat. It also provides guidance on using this technique for a workshop on evaluating concepts.
This document discusses program development and outlines a lesson on object-oriented programming concepts. It covers the four basic activities of program development: establishing requirements, creating a design, implementing code, and testing. It then outlines topics to be covered in the lesson including method design, creating objects, loop statements, classes and objects, and more. Examples are provided of creating classes to represent dice and students. The use of for loops is demonstrated through examples printing weekdays, multiples of a number, and a triangle of asterisks.
This document provides an outline and examples for creating objects in Java. It discusses creating object instances from classes, using constructors to initialize objects, and defining instance variables and methods. The document uses a bank account example to demonstrate how to:
- Define an Account class with fields for account number, balance, and name
- Create Account objects by calling the constructor
- Add methods like deposit(), withdraw(), and transfer() that update the object's balance field
- Create multiple Account objects to represent different bank accounts
- Use input methods and output statements when calling object methods
1. The document discusses the anatomy of methods and classes in Java. It explains that a Java application consists of more than one class, with the starting class containing the main method. Other classes are used to encapsulate data and functionality.
2. It describes what a method declaration is and how method control flow works. When a method is invoked, the flow jumps to the method code and returns after completion. Methods can return values.
3. The document also covers instantiating classes to create objects. Instance methods require object creation using the new operator before being called. Instance variables store data in objects and are available throughout the class.
This document discusses comparing data types in Java, including:
1) Floating point values should not be compared directly for equality due to precision issues, instead compare that the absolute difference is less than a small tolerance value.
2) Strings and characters can be compared lexicographically based on their ordering in Unicode character sets, or using the equals() and compareTo() methods.
3) Shorter strings come before longer strings with the same prefix, and uppercase letters come before lowercase letters.
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Sousa, Sonia; Lamas, David; Dias, Paulo (2012). The Implications of Trust on Moderating Learner’s Social Interactions: A socio-technical Model of Trust
1. The implications of trust
on moderating learner’s
online interactions
A socio-technical Model of Trust
@ Sónia Sousa, 2012
CSEDU
4. 5
Because
• Trust is
– a crucial element in human relations
• Trust has an important role in
– Assuring the success of a interaction
• Influencing individuals predisposition to interact and
share
• With trust
– activities proceed more smoothly,
– actions are more decisive,
– people work with greater confidence.
(e.g. Coleman, 1988; Weber, 2003)
(e.g. Yan, 2010; Mcknight, 1996; Constantine, 2006, Preece, 2004)
5. 6
Because
• Trust engenders more efficient collaboration
– Trusting
• Influences the level of commitment
• Reduces the level of uncertainty
• Connected with the believe that trustee actions will in fact
fulfill their needs.
• Trust is a fundamental conditions for influencing
– Stable concerted social actions
– Individual's active participation
– Cooperation
(e.g. Fukuyama, 1995; Luhmann, 2000; Gambetta, 1998)
7. 8
The research
• The complex and dynamic nature of this
research
– is supported by an ongoing action research
procedure
• This presentation contemplates efforts
1: To understand Trust
2: To understand the problem in its context
8. 9
Research procedure
What is trust?
Extensive
literature review
Trust concept
map
A social and
behavioral model
of trust
Extensive
literature review
Trust concept
map
Modeling Trust
10. 11
Stage 1 (the process)
• Identify most common trust notions
– Design a concept map
• Provide a unified view of possible trust
implications in
– today’s social learning structures
• Identify a Trust social-technical model
– Which,
• Examines and describe the trust influence in learner’s
interactions.
11. 12
The unified view
• Trust multidisciplinary nature
– Makes possible to find a considerable
debate about
• What trust is
• What it represents
• How can influence a determine context
• But, in one thing most agrees on
– Trust does have an important role in
forming relations
• Either when examined from a more
interpersonal perspective
• Or when analyzed from a more social system
perspective
in terms of
literature research or
of everyday use
12. 13
strong incentives tobelieve that determinateperson, service or tool isin fact trustworthy
Capacity to deal
with uncertainty
about future
interaction
• Trust represents,
– a process of believing
• Identify if he/she is capable of doing what is expected
– a degree of uncertainty
• While some are more willing to take the risks others
don't
• The risk is a constant in the relationship
– The presence of trust will reduce the risk of group
interaction failure.
Trust (associated notions)
weber03, Garfinkel, Luhmann00, Lewis85
Level of
commitment
of both parts
Reflection
13. 14
• People's trust predispositions lies on
– how he/she perceives the uncertainty the situation,
– how he/she believes that trustee actions will in fact
fulfill their needs; and
– how he/she is committed to the process.
• Trust depends much on
– How we determine if a situation is in fact
trustworthy? O’hara 2009
Coleman 1988, Gambetta1998, Luhmann 2000
Trust (Associated notions)
Reflection
14. 15
How to determine
if a situation is in fact
trustworthy?
By observing the trust warranty signs
Bacharach et. al., 2007
15. 16
The trust attributes identification
1. What are the incentives to be involve
– Lead to believe that trustee actions will in fact fulfill
their needs.
2. Available trust warranty signs
– how he or she perceives the uncertainty the situation.
3. The reliability of the trust warranty signs
– how committed are the involving parties to the
relation (cooperation).
4. The trust in the technology factor
– Individuals reactions, intentions to use and actual use
16. 17
1. What lead to believe in trustee actions
– Predisposition to trust
• Inclination to depend on another with a felling of relative security
• Level of commitment of both towards the situation
2. How he or she perceives the situation
– Reciprocity
• Believing that other’s have confidence on my actions increases my
motivation to trust and my disposition to trust
– Predictability
• Be able to perceiving others' intentions in a given context
• If the attitudes and behaviors match the expectations and performance
– Honesty
• Open and transparent attitudes ensures security that person is not
deceiving and will act accordingly
– As predictability, honesty is a belief that depends on perceiving nature of the
intentions of others
The trust attributes identification
17. 18
3. Level of commitment in the relation (cooperation)
– Benevolence
• Observing attitudes of caring about the benefits of others
• 'kindness' raises trustworthiness
– but, it needs for a declaration of good intentions which results in the increasing of
confidence on others
– Competency
• Confidence that all parts involved will act in a competently and dutifully way
• Online identities and reputations
– background professional paths and achievements
– photos, personal descriptions and aims, groups
– style of writing, how they use the communication tool to interact and share
4. Technology factor (reactions, intentions to use and actual use)
– Predictability
• Observing signs of interface stability (security)
• User control (privacy)
– Competency
• Tool efficiency
The trust attributes identification
19. 20
Validation
• Survey analysis explores individuals
– underlying attitudes, behaviours and beliefs when build
a online relationships
• Participants
– 480 from those 340 were use in data analysis
• 89 weren’t consider invalid due to be incomplete
– All participants work on education contexts
• Procedure
– survey accounted for 2 main groups
• Demographic and background information
• Connecting the trust attributes with individuals’ expectations
when interact online
– Social, sharing and interaction dimension
20. 21
Trust social orientation
[Q1] What make someone trust in a particular person
online?
– Belief that others are friendly;
– Belief that all parts will act and behave as expected (share
ways of doing things)
– Belief that we share common social values and identities
• New trust sociability attributes
– Reciprocity and respect
– Reliability
– Honesty, be kind, be friendly and sympathy
– Empathy, common shared value, identities and interests, be
a known person
21. 22
Trust sharing orientation
[Q2] What is the most important feature for be willing to
share information online
– Believe in the truthful nature of the sharing interaction
– Privacy awareness – be sure that the shared information is
not threaten in some manner
• believe that is safe to share (i.e. can control who will read or have
access to the information)
• New trust sharing orientation attribute
– Honesty, transparency
– Reliability
– Respect
– Empathy
– Predisposition to share
22. 23
Trust interpersonal activities
[Q3] What makes an important condition for
communicate online?
– Need for support
– Sharing similar interests
– Secure and predictable communication environments
• New trust interpersonal activities attribute
– Honesty, transparency
– Secureness and predictability
– Share common interests
– Receive support
23. 24
Results (conclusions)
• Words associated with trust beliefs towards social
orientation
– Reciprocity and respect
– Reliability
– Honesty
– Empathy, be kind, be friendly and sympathy
– Common shared value, identities and interests, be a known
person
• Words associated with trust attitudes towards sharing
– Honesty, transparency
– Reliability
– Respect
– Empathy
– Predisposition to share
• Words associated with trust beliefs towards interaction
– Honesty, transparency
– Secureness and predictability
– Share common interests
– Receive support
Reciprocity
Competency
Benevolency
Predictability
Honesty
Trust Predisposition
24. 25
Future work (Ongoing work)
• Provide a tool for the educators to
– Monitor the evolution of students' trust through
time
• Enabling to apply interventions to restore or increase
participation
• A tool that allow educators to
– Construct trustful interactive learning scenarios
– By enabling,
• The detection of possible trust violations and allowing
to move towards practices of reconciliation.
25. 26
Future work (Ongoing work)
• Proposal
– Design a strategic driven analysis which correlates
• observed trust attributes with learners trust perceptions
– in three main course stages (before, during and after)
• Procedure
– Identify instruments and mechanisms to Observe and
Monitor trust
• Based on the proposed trust model
– What to observe and monitor
• External factors
– the course design, planning and privacy issues
• Collaboration factors
– Setting the climate, social Interactions, learning and sharing activities
• Community factors
– learners guidance, supporting discussions, learners supported
achievements, teaching presence
28. 29
Trust
Topic
Willingness to
depend
Subjective
probability
Trustworthiness
Reciprocity Cooperation
Willingness to be
vulnerable
Beliefs
Expectations
State
Motivations
Intentions
Capabilities
Reciprocity
Facets
Pre-requisite
Process
Rational
Irrational
Time frame
Situation (context)
Emotional level of
trust
Cognitive level of
trust
Atributes Topic
Social life context Represented by
Individuals
Organizations
Communication
media
Is represented by
individuals and by
organization
settings
Topic
Agents
Definition
Trust represents the
trustor's decision to
trust the trustee
Trustor
X
Atributes
Beliefs
Expectations
Situation specific
trusting behaviour
The one that trusts
another
Trustee
Y Atributes
(predispositions)
motivations
intentions
capabilities
to act
to reciprocate
The one who or
which is trusted
Generic object
Specific object
Trust
(associated
words)
29. 30
How to…
Agudo 2009; Gambetta 1998; O’ Hara
2009; Constantine, 2006; Mcknight, 1996
• Observe the trust warranty signs
– Assessing Direct observable signs
• e.g. physiognomic aspects and gestual signs
• e.g. the communication tool, language and style of writing
– Assessing Indirect observable signs
• e.g. signs that link trust vs distrust attitudes,
• e.g. signs that link attitudes with the level of commitment
and expectations to fulfill initial goals
Incentives to beinvolve in a riskysituation(predisposition to
trust)
the reliability of
the
communication
process
31. 32
References
Sousa, Sonia; Lamas, D. and Dias, P. (2011). The interrelation between communities, trust and their online social patterns.
In Xia, F., Chen, Z., Pan, G., Yang, L. T., and Ma, J., editors, SCA2011 – International conference on Social Computing and its
Applications, pages 980–986. IEEE Computer Society
Sousa, S. and Lamas, D. (2011). Emerging trust patterns in online communities. In CPSCom 2011: The 4th IEEE International
Conference on Cyber, Physical and Social Computing. IEEE Computer Society.
Sousa, S., Lamas, D., and Dias, P. (2011b). A framework for understanding online learning communities. In
Leung, H., Popescu, E., Cao, Y., Lau, R., and Nejdl, W., editors, ECEL 2011 - 7th International Conference on e-
Learning, pages 1000—1004. Academic Publishers.
Vasconcelos, J. B., Sousa, S., Lamas, D. R., and Shmorgun, I. (2011). Tracking online learning communities using ontologies.
In Ribiere, V. and Worasinchai, L., editors, Proceedings of the 8th International Conference on Intellectual
Capital, Knowledge Management & Organisational Learning, page 850. Academic Publisher.
@ Sónia Sousa, 2012
Editor's Notes
Stage 1 aims to identify and provides a broader understanding of what trust is and what it represents. This is achieved based on a rich set of multidisciplinary notions on trust.Stage 2 explores the concepts related to online learning communities. This is achieved by an extensive literature review complemented by a participatory concept map design procedure.
Connected notionsTrust Vs Expectancy Vs Risk
Stage 3 explores the effects of trust in online learning communities and on their activity patterns. It includes a survey and an ethnographic observation procedure